Great, great job. I'm happy to see that my car looks as though the accident never happened. Getting…read morethe job right the first time is always the best way to do it.Thanks again!

I got into a hit and run, and had to bring my car in through USAA to get it repaired. I was a…read morelittle nervous because as a young woman dealing with auto shops can be frustrating and they walk all over you. From the start, John Grubbs was an AMAZING communicator. He told me exactly what to expect, and I got text updates every few days detailing the status of my car, the delivery of parts, etc. John even came in on his day off to help me get my car a few days early so I could get back to work asap. I think this was hands down the best car experience I've ever had. 100000000/10 service.

I have been going to Bavarian Collision for many years and I have always been very satisfied with…read moretheir service, people, facility and their excellence overall!

I recently had my Range Rover repaired at Bavarian Collision. Not only was I impressed with the…read moreresults the customer service was outstanding. Jabari made sure I was accommodated throughout the process and the waiting area was nice and clean!

I have had several vehicles repaired at this location. Previously I have had wonderful experience…read more Most recently my vehicle was broken into. I immediately informed my insurance company that this was the shop I wanted to take it to. I had a great rapport with the previous management, however the new management was rude, incompetent, and, non responsive. I also experience them lying about damages I had to my vehicle that wasn't there. When I expressed concerns and wanting to take my vehicle to another shop to finish the work, the manager didn't attempt to make things right or even apologize. Would not recommend to anyone else.

Someone hit me in the back and my car needed body work. Corzav had good Google reviews but soso…read morerating on Yelp but was able to get my car in within a few weeks so I went with them and no regrets. Fast, kept me updated through text messages, excellent work on the car, and the employees believe in excellent service. Special thanks to Xchel who went above and beyond. It was also very convenient to have enterprise rental around the corner and use their shuttle service.

As usual they did a great job repairing the rear hatch on my 2019 Bmw 430i ... the car looks great!read more

I can't speak for the quality of repairs, but I would like to give them five stars based on the…read moreintegrity they've shown in recommending that I not pursue a repair and helping me find a company that will give me a good price for my car. Service is really top-notch, and should I need body repair in the future, I will trust this shop. They could have charged me $5000 to repair my car, and instead they were honest with me.

I brought my car in for repairs and appreciated how clearly everything was explained from the…read morebeginning. The team outlined what needed to be fixed and provided a realistic timeline. The work was completed as discussed, and the communication throughout the process was consistent. When I picked up the car, everything looked properly aligned and secure, and it drove smoothly. The results met my expectations in terms of quality. Considering the level of work and the overall experience, the pricing felt fair.

I can't recommend this body shop enough! If I could give 6 stars, I would…read more I had a mobile dent repair guy attempt to fix scratches someone left on my new car on the bumper and grill and he used matte black (my car is gloss black) when he told me he had the correct paint color... He also broke the bumper clips that ended up being unsalvageable according to Bobby (owner of Platinum). He got overspray everywhere and broke parts that shouldn't have needed to be replaced. So an absolute waste of $500 on top of making the car look worse than it did before he touched it. I have been looking at getting it fixed for some time now and I came across Platinum Collision Repair and saw the great reviews and gave it a shot. When I arrived I saw a bunch of cars in the shop that looked pretty much brand new so I knew I was in probably in good hands. I was instantly greeted by the owner and I showed him the damage. He gave me a free quote within 3 mins of me being there. I took some time to see if I wanted to wait a few months or do it now but after seeing person after person come to drop off their car within 5 mins of me trying to make a decision in the parking lot, I felt that was all the convincing I needed, so I got him to go ahead and do it. I dropped the car off 7-25 (Saturday afternoon) and it was done 7-29(Wednesday morning). He told me Thursday just to be safe and I get a call on Wednesday morning at 9am that it's ready. That's including them ordering a new grill, new bumper and painting. They are closed Sundays and I brought it later in the afternoon on Saturday so really it only took them 3ish days to order the parts, do all the necessary repairs to other parts not being replaced, paint the car and they even washed it for me! These guys at Platinum killed it and the owner Bobby was seriously so helpful and did his best to get me right after getting screwed over and save me as much money as possible. He even buffed the overspray off my headlight for me and it looks like a brand new headlight now. The car now looks like how it looked when it came off the delivery truck a year ago. They did the job for so cheap too! Can't recommend them enough... so much so that my mom is asking me what's the address and telling me she doesn't care that it's over an hour and a half away from her after seeing the results lol. Thank you Bobby & Platinum Collision Repair Crew!

Fair pricing and excellent work. They delivered on time and great service. What more can you ask?…read moreWait... nice people too!

DO NOT bring your car to this place…read more Everything that could go wrong did. My biggest issue is the office staff. Rude, horrible communicators, irresponsible, customer service that blames the customer for everything. Had a fender bender and here are the facts: Towed the vehicle to their location*notified them that I wasn't using my insurance*took awhile to receive the quote. I called often. On one occasion, i notified the owner I hadn't received a call back, he made a comment about his niece. Can't recall the exact wording. But I understood it to mean she was young and let's things slip. I paid the deposit for work to begin. Then told difference would need to be paid in cash. On one call, they told me something else would need to be fixed. Fine. I contacted them before going asking if I could pay w a credit card. She said fine, she'll take a copy of my credit card. I then make the journey to go get my car. I get there and she tells me she tells me the cost and it sounds off - I had to ask why? She explains the processing fee is a percentage. Bad communication. We get in the vehicle and notice the back rear mirror is shattered. By this time I have signed things got the key and was about to pull away. I go back inside and she says she say it but eh!!! It became a blame game and a nothing I can do, and not sure how it happened, no one moved your car, nobody else's car is damaged, the tow guy had stuff back there. It was horrible. I then say I'm not taking the vehicle until the owner who was away got back. I go back two more times, because she also said she would reverse my card. I couldn't pull it out of her why. I imagined because their was some level of culpability, and then I had to go back after I released the staff did not return my card. Mind you, no call from the owner, nothing. I have nothing positive to say about this service. I was made to feel like a customer that is hysterical, volatile, and doesn't understand optimal deserve or someone who only deserves to be treated in a disrespectful way. Meanwhile in between time I am far far from that. I must of been extremely irritated because this review has been in my draft. I strongly suggest the staff do not respond to this review. Further ridicule or sarcastic remarks will not change my opinion or treatment.

I do not recommend this place of business. You are discriminated against if you are not utilizing…read moreinsurance. I was told the next available appointment date to come in and receive a quote (assessment of damage) was 7 weeks out. 7 weeks?!?!?!?!?! Of course this was told after being asked if I was referred by an insurance company and confirmation I was going to pay out of pocket. DISQUSTING

Do not go to Kelly's. Not sure what has changed over the years but the customer service is…read morecompletely lacking. Plenty of other shops in town that are professional and stand by their business.