Picked up my car yesterday and was my second time using their services. My car was ready one day…read moreahead of schedule. Always friendly and courteous service.

I brought my Honda Odyssey in due to damage to my sliding passenger door. My wife forgot to close…read morethe door before backing out of the garage. I shopped around a few places including the dealer and found Carstar to have the most reasonable price. The service was quick and the work was completed when promised. I will say the tech did make one mistake and somehow forgot to put the actual lock lever back into the door. I did not notice it due to the fact that I had a carseat on that side and never opened the door from the inside. Fast-forward 2 years, the carseats have been moved to the back row, and we realize we cannot unlock the door manually after my wife was trying to exit after sitting in the back. I stopped by and spoke with Reggie not really sure if they would be willing to do anything about it since it had been over 2 years since the work was completed. Even though the mistake was made before Reggie's time, he immediately apologized and told me that he would take care of it. I can honestly say I was a bit surprised as it had been so long before I noticed the issue, and it had taken me even longer to bring it in to have them look at it. Through the entire process Reggie has been awesome and as promised they replaced the missing lever. I can say that for any future repairs Carstar will be my go to repair shop.

As usual they did a great job repairing the rear hatch on my 2019 Bmw 430i ... the car looks great!read more

I can't speak for the quality of repairs, but I would like to give them five stars based on the…read moreintegrity they've shown in recommending that I not pursue a repair and helping me find a company that will give me a good price for my car. Service is really top-notch, and should I need body repair in the future, I will trust this shop. They could have charged me $5000 to repair my car, and instead they were honest with me.

atlanta road body shop is absolutely the best in the business. dempsey mosley has created a…read morecompany and a culture that sets the standard for quality, efficiency and customer service. this is a family business and dempsey and his son make me feel like i am really a part of their family. i don't have an invite to thanksgiving dinner yet, but who knows. i feel so comfortable with dempsey and team that the invite just might come. and this is not a one-time experience. dempsey has done body repair work for me for years and the consistency of quality and service is the best on the planet. finally, the interface with the insureance company was seemless. thanks dempsey!!!!

They were extremely efficient and professional and completed the repairs about two weeks before the…read moreprojected completion date. Excellent reports about the working relationship between the body shop and my insurance company. And no one would ever know that repairs have been done unless someone told them!

I had my Mercedes hood repaired at my cost and they did a great job, on time, and for the exact…read moreprice estimate. They also completed as scheduled. I would certainly use them again but hope I don't need to....

I was the victim of a rear-end collision that was clearly not my fault. Based on the recommendation…read moreof RBM Mercedes-Benz, I brought my Mercedes GLC 300 to Sports & Imports Collision on June 2 for repairs. I finally picked up my vehicle on July 16, a total of 44 days later. During that entire period, I had to rely on a rental car, and in my opinion, much of the delay could have been minimized through better communication and more efficient handling of the insurance process. Throughout the repair, the body shop occasionally contacted me regarding insurance matters. Each time, I reminded them that I was represented by an attorney and asked that all insurance and payment-related communications be directed to my legal representative. I wanted to avoid confusion and ensure everything was handled properly. On July 10, Bryanna left me a voicemail informing me that my vehicle was finally ready for pickup. However, she also stated that I would need to pay $1,064.94 out of pocket because the insurance company had declined to cover that portion of the repair. This came as a complete surprise. If there was a dispute regarding the insurance payment, I believe the body shop should have discussed the matter with my attorney before informing me that I owed the balance. I was left wondering whether the repair shop had failed to negotiate with the insurance company, whether they had accepted charges that were never approved, or whether they had simply bypassed the legal representative I had instructed them to communicate with. I immediately forwarded the voicemail to my attorney. On July 13, my attorney formally disputed the outstanding balance and demanded the immediate release of my vehicle. The disputed amount consisted primarily of unapproved diagnostic sublets, electronic scan markups, paint material rate differences, and miscellaneous labor and administrative charges that had not been expressly authorized as my personal financial responsibility. The demand letter argued that these charges were neither approved by the insurer nor properly disclosed as out-of-pocket expenses under Georgia law. When the collision center failed to respond, my attorney had the letter personally served by a professional process server on July 14. Even after receiving formal legal notice, the shop never replied. At that point, my attorney advised me that, to avoid additional storage fees, continued rental car expenses, and further inconvenience, I should pay the disputed amount under protest simply to recover my vehicle while preserving my legal rights. When I arrived to pick up my car, several employees, along with the owner, Michelle, were waiting with a thick file containing my repair records. Michelle spent considerable time explaining why the charges were justified. However, that wasn't really the issue from my perspective. My concern was not whether they believed the charges were reasonable. It was why my attorney had been excluded from the discussion despite my repeated instructions. Michelle also commented that I never returned Bryanna's voicemail. I explained that this was intentional because I had already retained legal counsel and had specifically instructed the shop to communicate directly with my attorney regarding any disputed payment issues. I wanted to avoid creating conflicting communications while a legal representative was handling my case. Michelle repeatedly suggested that I should direct my frustration toward State Farm, explaining that the company is known for disputing or underpaying certain repair costs. While that may or may not be true, it did not answer my primary concern: why was I required to pay over $1,000 out of pocket to retrieve my vehicle when I was the innocent party in the accident? Ultimately, I paid the entire $1,064.94 simply to get my vehicle back. As if that wasn't frustrating enough, Bryanna then informed me that using a credit card would incur an additional 3.5% processing fee. After everything that had already occurred, hearing about another charge was extremely disappointing. At that point, I simply told them to do whatever they needed to do because I just wanted my car back. Fortunately, Michelle later agreed to waive the credit card processing fee. While the repair work itself appears to have been completed satisfactorily, the overall customer experience left me deeply disappointed. The lack of communication with my attorney, the unexpected out-of-pocket charges, the absence of any response to formal legal correspondence, and the manner in which the final payment was handled created unnecessary stress during an already difficult situation. I still do not believe I should have been responsible for these disputed charges, particularly since the accident was caused by another driver. If this matter cannot be resolved appropriately, I intend to continue pursuing all legal remedies available to recover the amount I was forced to pay.

I have had several vehicles repaired at this location. Previously I have had wonderful experience…read more Most recently my vehicle was broken into. I immediately informed my insurance company that this was the shop I wanted to take it to. I had a great rapport with the previous management, however the new management was rude, incompetent, and, non responsive. I also experience them lying about damages I had to my vehicle that wasn't there. When I expressed concerns and wanting to take my vehicle to another shop to finish the work, the manager didn't attempt to make things right or even apologize. Would not recommend to anyone else.

Someone hit me in the back and my car needed body work. Corzav had good Google reviews but soso…read morerating on Yelp but was able to get my car in within a few weeks so I went with them and no regrets. Fast, kept me updated through text messages, excellent work on the car, and the employees believe in excellent service. Special thanks to Xchel who went above and beyond. It was also very convenient to have enterprise rental around the corner and use their shuttle service.

Fair pricing and excellent work. They delivered on time and great service. What more can you ask?…read moreWait... nice people too!

DO NOT bring your car to this place…read more Everything that could go wrong did. My biggest issue is the office staff. Rude, horrible communicators, irresponsible, customer service that blames the customer for everything. Had a fender bender and here are the facts: Towed the vehicle to their location*notified them that I wasn't using my insurance*took awhile to receive the quote. I called often. On one occasion, i notified the owner I hadn't received a call back, he made a comment about his niece. Can't recall the exact wording. But I understood it to mean she was young and let's things slip. I paid the deposit for work to begin. Then told difference would need to be paid in cash. On one call, they told me something else would need to be fixed. Fine. I contacted them before going asking if I could pay w a credit card. She said fine, she'll take a copy of my credit card. I then make the journey to go get my car. I get there and she tells me she tells me the cost and it sounds off - I had to ask why? She explains the processing fee is a percentage. Bad communication. We get in the vehicle and notice the back rear mirror is shattered. By this time I have signed things got the key and was about to pull away. I go back inside and she says she say it but eh!!! It became a blame game and a nothing I can do, and not sure how it happened, no one moved your car, nobody else's car is damaged, the tow guy had stuff back there. It was horrible. I then say I'm not taking the vehicle until the owner who was away got back. I go back two more times, because she also said she would reverse my card. I couldn't pull it out of her why. I imagined because their was some level of culpability, and then I had to go back after I released the staff did not return my card. Mind you, no call from the owner, nothing. I have nothing positive to say about this service. I was made to feel like a customer that is hysterical, volatile, and doesn't understand optimal deserve or someone who only deserves to be treated in a disrespectful way. Meanwhile in between time I am far far from that. I must of been extremely irritated because this review has been in my draft. I strongly suggest the staff do not respond to this review. Further ridicule or sarcastic remarks will not change my opinion or treatment.

I was at Best Buy after an accident I had. One of the representatives working there recommended…read morethis place. I went there and was impressed with the customer service received. I would recommend D&P because they are very personable and professional. They will give you a quote on your damages as soon as you pull in and sometimes they will take your car the day you pull in and fix your damages. It only takes a few days for them to complete the damage and they do an awesome job! They do quality work for reasonable price. Check them out for yourself.

I continue to be amazed by the high level of service, body repair and finished paint matching. I…read morehave now 3 transactions with Dave and he continues to say what he will do and do what he said. This repair is a rear driver side fender around the wheel as a result of a side swipe by a commercial vehicle. Excellent body repair then paint match to 41 year old factory spray.

I was very pleased with the work they performed on my 2006 Chrysler PT Cruiser convertible. It's…read morebeen 5 years since they repainted it and did bodywork. They told me it would look like new when finished. It still looks like a new paint job today 5 years later! I'm taking my truck there soon for the same great job.

Left front corner of my car was crumpled and they returned it to me like new. Superb workmanship,…read morereally appreciated the level of service.