Fair pricing and excellent work. They delivered on time and great service. What more can you ask? Wait... nice people too! read more

Luxury Auto Body - Audi SQ5 - Body Shops Near Me - Atlanta, Georgia

Luxury is in the name for a reason. It's not just about the cars they serve but the service they provide. From Yodi in the front desk to the team executing in the garage, this shop is top notch all around. They truly care about their customers and what they do. read more

Luxury Auto Body - Body Shops Near Me - Atlanta, Georgia

DO NOT bring your car to this place. Everything that could go wrong did. My biggest issue is the office staff. Rude, horrible communicators, irresponsible, customer service that blames the customer for everything. Had a fender bender and here are the facts: Towed the vehicle to their location*notified them that I wasn't using my insurance*took awhile to receive the quote. I called often. On one occasion, i notified the owner I hadn't received a call back, he made a comment about his niece. Can't recall the exact wording. But I understood it to mean she was young and let's things slip. I paid the deposit for work to begin. Then told difference would need to be paid in cash. On one call, they told me something else would need to be fixed. Fine. I contacted them before going asking if I could pay w a credit card. She said fine, she'll take a copy of my credit card. I then make the journey to go get my car. I get there and she tells me she tells me the cost and it sounds off - I had to ask why? She explains the processing fee is a percentage. Bad communication. We get in the vehicle and notice the back rear mirror is shattered. By this time I have signed things got the key and was about to pull away. I go back inside and she says she say it but eh!!! It became a blame game and a nothing I can do, and not sure how it happened, no one moved your car, nobody else's car is damaged, the tow guy had stuff back there. It was horrible. I then say I'm not taking the vehicle until the owner who was away got back. I go back two more times, because she also said she would reverse my card. I couldn't pull it out of her why. I imagined because their was some level of culpability, and then I had to go back after I released the staff did not return my card. Mind you, no call from the owner, nothing. I have nothing positive to say about this service. I was made to feel like a customer that is hysterical, volatile, and doesn't understand optimal deserve or someone who only deserves to be treated in a disrespectful way. Meanwhile in between time I am far far from that. I must of been extremely irritated because this review has been in my draft. I strongly suggest the staff do not respond to this review. Further ridicule or sarcastic remarks will not change my opinion or treatment. read more

Look, no one is going to like going to get their car fixed after an accident. It sucks. But this place makes it okay. Over the 20 years that we have lived in Atlanta, my family has needed a body shop more often than I would like. I could tell of several places I would not go back to, but once I found this place I have never stayed. Why? There are fair and honest. Period. Sometimes a little slow? Yes, add two days to whatever timeframe they tell you. But I am always pleased with the quality of the work. read more

Honest, hardworking and customer friendly. A breath of fresh air! Other places (2) could not promise a simple repair in less than 9 weeks. One week and great work. read more

I will bring my car here as long as I live in Atlanta or near by! They have done an amazing job every time. So responsive and they are good people. I trust them with my car and would highly recommend anyone needing their car fixed to come here. read more

I so appreciate their customer service ! honest and friendly 100% great on keeping you updated on progress. Highly recommend!

They stole my friends brand new bmw from her. she needed collision repair & once she paid him cash, her car no longer started. SHE COULD NOT DRIVE THE VEHICLE AT ALL. He placed a lien on her vehicle stating it's abandoned when she went day after day trying to get her vehicle. She was threatened by Edwin! do NOT bring your car here read more

I have taken my car in a few times over the years and have always been pleased with the cost, quality and timeliness of service. Most recently, I took my car in after getting into a fight with a column in my parking garage. The back drivers side was all scratched up. I could barely stand to look at it! I took it into Luxury auto body and it was good as new when I picked it up about a week later! I was also really happy with the out of pocket price. Highly recommend! See attached photos for my before and after. read more

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Rate 1-10(best) Location: 9 Estimates:8 Cleanliness:7 I came here for an estimate and received an awesome quote. The manger was very kind and very nice. read more

Luxury Auto Body - The front office - Body Shops Near Me - Atlanta, Georgia

Edwin is the GOAT. Would not take my car anywhere else on this Earth. He took care of my Acura and made it look like new at a very fair price. Could not recommend this place more highly, been going here for 15 years. read more

My car was totalled!! I felt really bad. Ive had this car since 2012, I named her Yoda. When I went to get my belongings the people at this shop were dismissive, unattentive and low key rude. Im glad my insurance handled everything. Although I was there 15 minutes worst experience ever. Front office dirty and smelled read more

MAN! Where do I start! My car was basically destroyed aka totaled by the insurance company, but I didn't want to give up on my car yet. I took my car to Edwin and he did the damn thing! My car looks like new and he didn't charge an arm and a leg. He fixed it to perfection where other body shops are giving him compliments. They detailed it and made sure everything was perfect. When I saw it for the first time since being fixed I almost cried because he did what the adjuster said couldn't be done and that's bring "Deuce" back to life! I thank you Edwin and Luxury Auto body you have a valued customer for life!!!! read more

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This review is overdue but I came across the paperwork for our repair from April and didn't want to forget again to post what a good experience we had. These people are awesome. What everyone else said. We had a good bit of damage to the rear end of a Camry and they fixed it up beautifully. Prices are reasonable, they did everything on the schedule we discussed, they communicate regularly. I worked with Nicole and she is great to work with. Can't recommend this shop enough, will be back if we need body work again. read more

Quick and efficient work. Staff is friendly and communicative! Highly recommend! Thanks Luxury Auto :)

If I could give them 10 stars then I would. Amazing and quality service at a reasonable cost. And they are honest... I could not be happier!!! read more

My car has rear door and quarter panel damage (that cement column in the parking deck "came out of no where" apparently). They did a fantastic job with both the repair and the paint match. Additionally my car was fully cleaned inside and out. I did have to call multiple times about my car though and it was done a day later than expected. read more

The people at Luxury Auto Body are amazing. They have fixed my car for me 3 times, and given the opportunity, I would use them again. One time my car was stuck, and I couldn't find a tow truck to come get me. The kind man at Luxury Auto Body called in some favors to come and get me -- and this was during rush hour traffic, too! Not only are they very nice people, they always do a great job for a very reasonable price, and then get it done quickly. Highly recommend. read more

This place caused me so much stress back in 2016 that I can't even go into detail about my ordeal. DON'T BRING YOUR CAR HERE!!!!!!!

Very kind and honest employees with exceptional service. I got in a car accident, and Luxury Auto Body quickly repaired heavy damage to my front bumper within a week. They were very accommodating of my schedule and maintained good communication concerning the status of my car. When I went to pick up my car, the battery was dead, and they switched it out at no charge by the end of the day. After my great experience, I plan to return to fix up some scratches on the side of my car. read more

Great service and my car looks brand new! They also took care of a couple nics my car had and deep cleaned my car! My car was returned to me in a week. I definitely would recommend! read more

Being from out if town, a woman and not knowing much about auto body repair, I was looking for estimates from different shops. I only had a few days to find an auto body shop to have my daughter's car fixed and thought I would get the run around about work needed and prices. After researching and reading reviews, I took the car to get an estimate on repair to Luxury Auto. I spoke with Edwin,. He walked around entire car, pointed out damages and costs. He gave a very affordable price and told me how long repairs would take. Luxury did a GREAT JOB!! My daughter has an older Infiniti I30 and honestly if you didn't know it was an older car, you wouldn't know looking at it after they were done. The car was in showroom condition!! It looked brand knew!! The body work was done and completely detailed---leather seats treated, carpets shampooed-- everything. (The car was filthy when it came in). He lifted up the hood of the car, and everything under the hood had been cleaned too!!! It could have been in a car show. (No exaggerating). It was also ready as promised for the price he estimated. It was absolutely BEAUTIFUL!! Take your car here and leave it to them to take care if the rest. No worries!! I strongly recommend Luxury Auto Body. read more

If I could give 10 stars I would! Luxury Auto Body is the ONLY body shop I will use and recommend to my clients. As an owner of an Insurance Agency I hear horror stories every single day. I will be recommending all of my insureds, family and friends to Luxury. Edwin thank you again! read more

The service on my vehicle and the outstanding customer service took so much stress off of me from my car being burglarized. Compassionate, informative and excellent work! I highly recommend them! read more

I had two additional quotes the same day from Kelly's and Bavarian. Both shops were rude! Edwin at Luxury got me in the next morning and fixed my car within 24 hours. This guy was such a lifesaver. When I got my car back, it was washed and my tires were shiny! So pleased with the service and my car looks brand new. I highly recommend Edwin and his team. Thank you!!! read more

I got into a car accident and was taken here by my tow truck driver. I'm so glad I was!! They fixed the entire front of my car in a week, and it came not only repaired, but fully detailed. It was a brand-new car! I can't thank these guys enough. The stress of a car accident was no match for their service and talent. If I ever have any other auto body needs, this is the first place I'll go. The owner, Edwin, is very nice and funny! Highly recommend this shop. read more

Go here...hands down. Beautiful work, super helpful owner (thanks Edwin!), what I thought was a very reasonable price, got the job in a timely manner AND finished on the day I was quoted originally! My car required a welding job where someone tried to break in with a crowbar...which, in turn, required re-painting two panels...car returned to me looking BRAND NEW. 10 stars. Will definitely be recommending Luxury Auto Body to family and friends. read more

If you live in Atlanta, you are eventually going to be in a car accident. It is inevitable due to the way people speed. I was hit stopping for a school bus! The insurance guy told me to go here for repairs and he was right! My car was repaired on time and I did not have to do anything with the insurance company. Luxury answered my questions and responded to my concerns even when the insurance company would not. Laura in the office is a gem...very pleasant and professional. They gave me a great deal and they were a pleasure to work with. Stress free. And there is a car rental place just down the street which is convenient. My Kia Soul, which I have been driving now for a few weeks, looks great and drives well. As a woman, mechanics and repair guys want to rip you off. Not here. I totally trust Luxury! They did a great job. I hope I don't get into any other accidents but I will certainly go here if I do. YOU SHOULD GO HERE TOO! read more

He will take care of you! I inherited this place from it being my husband used to go there consistently. I highly recommend for anyone that has been in an accident and doesn't want to get screwed over. The prices are LEGIT and they work FAST as well. read more

I've been here twice now and have nothing but great things to say. The owner, with whom you will most likely work, is great. Above all else he is fair and trustworthy. Also, his team does excellent work, and his prices are very reasonable. This is the only place I would consider going from now on. It's a stress-free experience. read more

Edwin-the owner was very nice and worked with the insurance company to get the most out of my claim. I was side swiped by a uhaul (my car was parked). I also had hail damage and the shop fixed everything including the hail damage within a week and it looked brand new. I was very pleased with the results! Someone dented my hood today and I will be going by Luxury Auto Body to see what they can do! read more

It was comforting to know that there are still businesses that seek perfection and flawless workmanship. Luxury Auto Body had my body work finished in three days and returned it to me in better condition than how I brought it (vacuumed the inside and thoroughly washed the outside). There is no doubt in my mind that I'll be a return customer. read more

Cost of getting my Honda Fit's front bumper back in working order at Luxury Auto Body shop: $440. Cost quoted by the Honda dealer, who insisted I would have to replace the whole thing: $700. Go to Luxury auto body. In spite of their worrisome name, they did a great and affordable job, and Jabari in customer care really knows what he is doing! read more

I am so pleased with the work that they've done as well as the service. Very helpful and honest staff and employees. They quoted me a very reasonable price and did a phenomenal job!! Another body shop told me that it would take 2 weeks to complete my car and this place finished my car within 4 days! read more

This place is a scam. Had to bring my car back to this shop multiple times for the same door issues. Didn't detail it and got it back dirtier than when I brought it in. I would be careful bringing them any job that requires that extensive work as they seem to cut corners. read more

Extremely rude. My car was taken here afteran accident because it was the closest place. I researched and found a place closer with better reviews. I asked them to release the vehicle for repair to be done at the other shop and they were extremely rude. read more

The owner Edwin Castellanos provides excellent results at a competitive price. Edwin is a soft spoken man who really knows body work. He and his team work hard to make his customers happy. I just had work done on my wife's Audi Q5 and was very happy with the quality and cost of the repairs. I expected this because I had a great experience in 2016 with work he did on my Mercedes E350. This is a small business that has really earned my support. I recommend calling Edwin directly on his cell phone at 404-350-0415 for a quick response to your needs. read more

DO NOT GO HERE!!!! I took my vehicle in to get a headlight assembly repaired. I asked Jabari to call me before doing any work. He called me a few days later to say the work had been completed! Huh? I didn't even receive a quite. That wasn't the issue, though, as the price was completely acceptable. When I went to pick the car up, I turned it on, and three dashboard alerts/ indicators went off in the vehicle. I asked Jabari about it, and he claimed these weren't related to the headlight issue. I found it odd that so many alerts were occurring so son after a repair. These were not an issue at all the day I dropped my car off at Luxury Auto Body. I asked Jabari to hook it up to a diagnostic computer to determine the issue. He agreed and I returned 20 minutes later to a smiling Jabari, stating that everything was fine now. I started the car, and once again, the indicators were lit up like a christmas tree. He immediately starting backpedaling, saying that the the only thing they did was remove the bumber and temperature sensor to repair the headlight assembly. He went on to explain that he did not have the equipment to reset the computer and that there was nothing more he could do. The next day I took the vehicle to Buckhead Imports. The are obviously better equipped to repair and service vehicles, as they had the proper equipment to run a diagnostic check. Within minutes they determined that the temperature sensor was improperly re-installed on my vehicle, and this was causing the myriad alerts on my car. BTW - i never told him about the work that Luxury Auto Body conducted. It would cost $167 to repair the sensor correctly. I then called Jabari back asking that Luxury Auto Body pay for the repairs. He got the owner on the phone who said, and I'm not kidding, "we gave you a good deal on the headlight. you shouldn't complain about other issues we may have caused". Like he did me a favor?! I PAID HIS ASKING PRICE WITH NO NEGOTIATIONS AND NO APPROVAL FOR EVEN STARTING THE JOB IN THE FIRST PLACE. He went on to say "bring the car back, we'll take out the headlight assembly, put in the bad assembly, and you can go on your way". WTF?!?!! Jabari then got back on the phone stating that he never touched the temperature sensor (complete lie!!!). He then said, again I can't make this up, "why the f*ck would you do this to me? Why would you stab me in the back?" WTF?!?!!! He was obviously lying to his boss to cover his mistake in damaging my temperature sensor. Do yourself, your wallet, and your vehicle a favor and avoid this shady establishment at all costs. The place is an absolute mess and after seeing the unethical, unprofessional, and rude behavior of both the owner and his associate, I suggest finding someone else who actually knows how to repair a car and treat a customer. read more

Had a very great experience with them. My car had been hit from behind & bumper was ruined. They fixed in little time & did a awesome job. I would totally recommend them .. The owner Edwin is the nicest guy ever.. I give them two thumbs up for sure. read more

Always get an estimate HERE! Saved me hundreds of dollars by not selling me something I did not need. They are the nicest guys!