We installed a new HVAC system two years ago and neglected to do routine maintenance since then…read more(except cleaning the washable air handler filter infrequently). The two technicians showed up on time yesterday (promised 9-10 AM) after sending an "on our way" text). They recommended using the pleated filters instead of the blue fiberglass variety. He had a 20"x25" pleated filter in the truck that was a little long for our space. So, he took a pair of shears, chopped off just enough, and used the cardboard form cleared of material to put a border back on! Voila! Another service was cleaning the fins (?) on the outdoor compressor. After turning off the power outside, he used a hose to flush out the accumulated detritus in the unit. Our system is back to working great again! I had a chance to speak with one of the brother/owners, Paul, this evening, to share my feedback on the service call. Sounds like a very nice guy. I thanked him for their well-trained techs.

Our furnace stopped working. We called Duke City, and they were able to come out same day (on a…read moreThursday). Great. They diagnosed the issue within 30 minutes and were gone within the hour. Excellent. Unfortunately, they had to order the part, which wouldn't be in until Monday. Originally, the technician stated we'd pay expedited shipping on the part but they'd be out first thing Monday morning to get the part installed. I asked the tech before he left what was the price for everything. He verbally estimated $350-$375. He said the part was cheap and the labor would be the expensive part. I wasn't given the price in writing, showing the breakdown of the costs (this was my error, I should know better. They called us Friday evening to let us know they couldn't make it Monday as they were short on technicians. So after being quoted a price WITH expedited shipping, and to the fault of the company, we waited for install- we expected that original price to go down. They came that following Wednesday, and it was fixed within 30 minutes. (This is a total of roughly 2 hours of service, generously.) Total cost $374.06, after they were nice enough to give a 5% military discount. Again, an invoice wasn't provided. However, I paid, and they were on their way. My wife immediately pointed out the math didn't add up, 2 hours of service ($85 x 2 + $55 for a part = $225 plus tax). She called after the tech left to follow up regarding the charges. I received my invoice the next morning around 8:30, as follows: $195.00 for the part (hot surface igniter) $170.00 for labor (2 hours worth) Plus tax I began to do research, as the original quoted price for the part was roughly $55. (Companies in the area won't release parts prices or sell to the public, only contractors, so when I called myself, prices could not be provided. However, I found the price for the part online, ranging $49 to $58, which is not the wholesale price that contractors get.) My friend, who works for a local HVAC company, did a little research for me today. Here were the costs of the parts, as quoted by the 4 parts companies that they called - 1) $17 (the company Duke City got the part from - Johnstone Supply) 2) $13.76 3) $16.57 4) Same price as above, but plus shipping. Duke City charged me $195 for a $14-$17 part through their company. That is flat out robbery. I understand wanting to make a little extra profit. Business has to make money. But, even giving them the benefit of the doubt, and saying they spent $20 on the part, that's almost 10x the price of the actual part! My wife called Duke City and questioned Gloria, regarding the markup. She told my wife, "Well, that's the price that was quoted by the first technician that did the diagnostic. I don't know where the miscommunication happened." Upon further request of resolution (as an "oh well" is not sufficient, she was told one of the business owners would follow up by tomorrow morning). We will never do business with this company again. I will spread the word. Through social media, word of mouth, etc. UDPATE They sent me the invoice that they claim came from the parts company (Johnstone) and they broke it down as $88.60 for the part, and $99.55 for the freight/handling. Remember though, up above my friend clearly got a quote of $17 from the same company, for the same part. So something is up. Also, $99.55 for freight/handling?! They paid for what? Expedited shipping? Even though they knew they couldn't make it out until 3 days following their original promise of installation (Monday)? Give me a break. Not buying any of it. Regardless, if they gave me that price breakdown on the initial day of diagnoses, I would have turned it down. But, they didn't. They just verbally gave me the estimated cost of the whole project. Their verbal breakdown nowhere near matches the black and white invoice. Which, again, was 4 hours of service and a $55 part. At the end of the end of the day, yes- the original price matched. But Duke City changed their breakdown- now, our invoice shows TWO hours of service and FOUR times the original quoted price on the part (when, really the part is only $17, as verified by another local HVAC contractor). Now, my own opinion is that Duke City works with this company to inflate the prices of the parts that they sell. (We were also told by our friend, Johnstone will match a company's original quote to a client in an effort to support small businesses, regardless of what the actual price is.) This leads to return business for the parts company, and increased profits on behalf of Duke City for parts. (No wonder these parts companies won't release the price of the parts to the general public.) No matter the reasoning though, it's clear there is really something morally questionable about this company. Do business with them at the risk of your wallet. Imagine how many people they did this to before us?

Amazing customer service, quick response and amazing service. Technician (G. Suarez) showed on time…read moreand explained everything that needed to be done.

Jackson did a nice job. He replaced a drain hose on the first visit but the air gap leak continued…read more He returned the next morning to bypass the airgap.

I had such a good experience with Doug and Robert Wilson plumbing. What should have been a quick…read moreand straightforward kitchen faucet replacement revealed some corroded pipes that we're falling apart. Doug saved the day quickly, efficiently and it took him less than 2 hours to complete and the price was very reasonable. Doug was very friendly and knowledgeable and I learned a lot from him. It was an absolute pleasure to work with them! I will be saving them in my contacts for future projects! Thanks again guys..

Furnace/cooler conversion with no issues. Let me know about things like rusted cooler legs that…read moremay need to be done in the future, but did not try to push me for added work or cost.

I just had the most amazing experience with Saul with Homerun plumbing heating and cooling…read more Because of the crazy winds we have been having, there has been some clanking and banging with my roof swamp cooler. I had no idea what was going on, but the noise of metal to metal clanking really had me concerned. So I called Homerun and explained my concern. Saul came out this afternoon, went up on the roof, despite the crazy wind we have been having, diagnosed what was going on and fixed the problem. I am so grateful for Saul's professionalism and quick response to my concerns. HomeRun has my continued loyalty because they are a great company, and I especially extend my appreciation to Saul. Thank you Saul. I truly appreciate you expertise and good heart. I will use Homerun for all my AC and heating needs. Thank you Saul. Wonderful job!!

Called them out to fix a running toilet. Aside from the price, which was really high in my…read moreopinion, they provided a good service. David, the tech, was very knowledgeable about a lot of things. Including that the city had to be called out to shut off the water valve at the street since it was rusted closed. Thankfully that didn't add to the price at all. I'm not really familiar with how plumbing is supposed to work today, but I certainly am not a fan of everyone charging a fee just to show up and look at your problem to give you a price. I think that practice is BS. But it seems like everyone is doing that now. Would I use them again? Sure. They got the job done quickly.

Louie is fantastic! Super knowledgeable and great customer service. My salon sinks were not…read moreworking/draining and he was able to come same day to help fix it! He ended up snaking them and giving me advice/suggestions on how avoid this in the future. I will use his services again. Thank you so much and I highly recommend!

I had a slow kitchen drain. Called Louie & Son. They used the motorized snake machine and went…read morethrough the kitchen drain. I also asked them to snake the vent line from the washer. They did all that and cleared the drains. They were friendly while doing the work. I give them a low rating because they work sloppy. They scratched the wood floor in the kitchen with the drain snake machine. No protective cover was used. Some of the debris from the clogged drain under the sink was not cleaned and the gunk that came out of the drains was thrown on the front yard leaving large stains on the brick. They charge approximately $380 to clear the drains.

I hired Freddie Sanchez from FS Plumbing and heating to fix a leak at the outlet of the…read morerecirculation pump of a water heating. He was was very personable over the phone which was a plus. He came in when he said he would and took care of the problem quickly and efficiently while answering all my questions, and within the price range we had discussed previously on the phone. I was very satisfied throughout the experience and would hire him again in a heartbeat.

From the owner: With over 25 years of experience and knowledge, I'm dedicated to providing exceptional service with…read morea personal touch. Specializing in Plumbing and HVAC, I'm here to serve the community that I call home. Customer satisfaction is my top priority and we make sure we get it right! Call today to set up your free consultation and make FS Plumbing and Heating your new plumbing and heating expert!

I highly recommend calling J&Jr! José responded quickly and…read moredid an excellent job replacing my garbage disposal. He clarified what he'd need to do, worked efficiently, and charged a very reasonable amount. I'm so pleased I've set up a return time to add a water line I've mean meaning to get to. He is now my go to person for future plumbing and HVAC projects including my evaporative cooler. I can solidly recommend that you do the same.

Excellent next day service, on a weekend! Solved the problem and at a reasonable rate. Will use…read moreagain if needed.

Great and fast service. I had to have my A/C serviced and noticed that my kitchen faucet was fading…read morefast, leaking and getting ready to fall apart. Jerry came out to take care of everything and was also able to return the same week to fix the faucet in addition to the A/C. Very friendly and professional service. I have been using them for several years now and will continue to do so. I highly recommend Dependable Plumbing, a locally-owned business, with excellent customer service and dependable employees.

I received very prompt service today in response to my apartment water heater leak which luckily I…read more noticed in time. The plumber whose name I forgot, so sorry, he so expedited his services and was in and out very quickly and double checked the fuse box to find that it needed attention as well. This company services our complex frequently and we are lucky to have them on call for our various plumbing issues.