This is my second time ordering countertops and have been very happy with there service and quality.

We had chosen the slab we wanted for our primary bathroom and our entire house months in the selection process. A few weeks ago, Linda sent an email asking that we come in and take a look at the slabs before fabrication, we got there and she tried to sell/ say that we should look at a different slab for the primary bathroom. She showed it to us and we told her we would take a sample to see how well the new slab she recommended will blend with the rest of the shower and floor in our primary bathroom. We DIDN'T like the slab in our space. I sent Linda an email to let her know that I prefer my original selection because the slab she suggested didn't go well in our bathroom. She responded that the one she recommended has been fabricated and that I will need to pay $$$$ to get my original selection. She suggested that they lay the slab down to see if I would like it ( Big mistake!!!!!). I still DIDN'T like it. I sent Linda an email about 2 weeks ago and she hasn't responded. I am currently stuck with a slab that I totally HATE in my space!!! I am stuck with a selection that I HATE but wanted to share my experience. Please be careful with this company - GA Granite, they will force a selection on you. I am not happy with the countertop in my primary. BUYERS BEWARE!!!!! RUN!!!!! read more

In April 2021 I ordered granite countertops from their Augusta location. Everything was done at the Atlanta location. One of the countertops was the wrong size, which I pointed out before installation was complete. They said they would install and bring a replacement the following week. So far they have failed to provide me with what I paid for. They want to charge me additional money when this was their fault. Contrary to the contract that I signed they made me pay the balance before delivery. You can check my complaint on Atlanta BBB. Attorneys are now involved! One star because their office staff seem to be nice women. read more

GA Granite - Countertop 4 inches too short, - Building Supplies Near Me - Atlanta, Georgia

Awful, awful, awful. Raul in Augusta GA is rude and his granite samples are NOT accurate representations of what you'll actually get. The slabs they sent looked nothing like what we ordered. When we informed Raul, he became argumentative and told us to drive to Atlanta so we couldn't complain again. We took off work and went to ATL to see actual slabs (which looked nothing like his slab samples). The actual install was 3 weeks late with little to no communication from Raul. The week it finally came, we were told Monday, then Tuesday, then Wednesday--all days we took off work but received no communication while we waited and waited for the installers to arrive. On Wesdnesday we were told 10-12, then 12-2, then 2-4, then 4-6, and then finally "we promise you they will be there to install tonight at 8:15pm." PM mind you--we'd been waiting ALL DAY. At 8:38 pm, they still hadn't arrived, and my phone rang. It was Raul (who we hadn't heard from in 2 days despite repeated calls, voicemails and texts to him) saying the installers were not coming. No apology, nothing. And again, very rude when I complained. Granite FINALLY installed on Friday, and even though we'd driven to Atlanta and picked out a specific slab for the island, they arrived with a totally different slab. We called and informed the ATL location and was told someone would call us back. No one did. The installers left without waiting for us to get an answer. I called later that day and was told the slab we picked had "broken". I honestly believe they cut the wrong slab and didn't wanna admit it. We have asked for a discount for all the delays and errors, but even though they initially agreed to reimburse us for our plumber, my days off work, and our gas to ATL, all they would offer is $168 or a cutting board. They are insane, rude, and unethical. AVOID. read more

Thank you, GA Granite for a wonderful experience from start to finish. Professional and courteous staff and my countertops look spectacular. Thank you again for bringing my vision to light. I love my countertops! read more