People at check-in are very rude. They treat Polish-speaking clients better, which is frustrating…read more I really don't like coming here.

Freaking trash. Supposedly the doctor called off and. I didn't even receive a single freaking call…read more Wow for such an emergency they wanted me to schedule till July 31 wtf is this place. What a JOKE.

This place will get you through the basics or when you're in a bind and can't see a primary care…read moredoctor. They are not incredibly fast nor particularly friendly in reception. Everything is very business like and professional, but not the empathetic approach that you might want when you're sick. If you need basics like a physical or a shot to keep up your records, they can make that happen easy enough. Anything beyond an initial diagnosis, I would probably go to your primary care physician.

Well today my card was charged $255 for some reason even though they billed my child's county care…read moreinsurance. Nobody knows anything at this facility or in billing and I would not recommend this establishment to anyone because they are scam artists and this place is a joke. The billing department would not even talk to me until I called them back with my county care representative. I am a single mother and I work 2 jobs just to pay my bills and now I can't even afford groceries for the week .

Very friendly staff and doctor quick easy and inexpensive no wait after spending lots of money at…read moreother places this was a hidden gem Thank you so much

Dr. Adam is an exceptional physician whom my company Gulfstream Logistics relies on for drug…read moretesting our drivers. His professionalism, expertise, and compassionate approach ensure accurate and stress-free testing. Highly recommended!

I have to admit, I was initially impressed with Oak Street Health. After changing insurance plans…read morein August, I unfortunately lost my primary care physician of eight years because he was no longer in-network. My options were limited to Northwestern or Loyola--both excellent systems, but with four-month waiting lists just to establish care. That's when I learned about Oak Street Health. I saw the commercials and thought, why not? To their credit, they get you in quickly. All visits are handled by an ANP, which I don't mind at all--especially since I've been a PA for 35 years. However, you would think that an initial visit would include a complete physical exam. Those days seem to be gone across most medical specialties. The exam amounted to the usual nose, ears, throat, heart, and lungs--and that was it. To be fair, my longtime primary doctor didn't do much more after the first comprehensive exam either. Still, it does make you wonder if more thorough annual exams might catch things earlier. In my case, perhaps my prostate cancer would have been detected sooner. My main complaint, though, is medication refills. Every time you need a refill, you have to call it in--and then wait. And when I say wait, I mean days before anything happens. Whatever happened to routine medications being written for a year, or at least through your next visit? Even after calling, there's still a delay. I do appreciate that Oak Street Health is proactive when it comes to major health issues. But it's the little things--the basics--that I find frustrating. It does make me wonder if some of this changed after they were bought out by CVS and became more corporate-driven.

I don't like the system. Paraprofessional very demeaning to me as an older person. Made me sit a…read morelong time and acted like I was stupid. The Doctor was very nice and encouraging. But I still don't feel comfortable in this place. Am making other arrangements.

I prefer to come to this lab for my annual bloodwork. It's not the most convenient location for me,…read morebut it's always been quick and uncrowded and the techs are experienced and competent. It's worth the modest drive to avoid the crowded lab at say much closer Lutheran General Hospital (and their abysmal parking situation) and Nesset Pavilion. No complaints from me, and thank you!

Bill pay online is non-existent, even though billing statements claim you can easily pay. Mailing…read moreaddress on statement is a bogus address in Chicago. Seems scammy, but this is the company my doctor's office has outsourced to.

It took me some time to get needed info, but the customer service rep was able to assist, thank youread more

Impossible to make an appointment. Tried calling for multiple hours, got transferred to different…read moredepartments over and over again. I would recommend somewhere that you can actually schedule an appointment.

I made an online appt for 130, then am told when I show up it's a 90 min wait. What's the point of…read moreonline checkin if I have to wait 90 mins? And I made the appt a full week ahead of time. The front desk employees are consistency abrasive, non apologetic or friendly, everytime I go . The nurses and PA are very nice and helpful.

Total incopetence. The PA gave me a frightening diagnosis. This caused me distress for two entire…read moredays. What she said ended up being incorrect. They knew the day of my visit after a doctor's review that the diagnosis that the PA gave wasn't correct. But, no one told me or called me. I had to make call after call, lose a nights sleep thinking I am contagious to all.. The PA had no right to give a diagnosis, it is not her job. The should be the doctor reviewing the tests and xrays and that is who should give us the diagnosis. This woman should lose her job.