Physicians Immediate Care

they do not listen to you and they do not care. i came in for a culture and they told me they were…read moregoing to give me a pregnancy test. i said no, it's impossible that i am pregnant and i do not want a pregnancy test. they said they'd give me one. i said i did not consent and i cannot be pregnant and i don't want a pregnancy test. they gave me a pregnancy test with the sample i provided for my culture. already an egregious violation of my autonomy if you ask me, but what is even worse, is that i owed $25 of the $40 from that pregnancy test and they wasted no time sending my $25 bill to collections. i honestly can't understand what they were thinking. what a strange, petty clinic. i don't know why anyone would come here.

The actual clinic would be a solid 4 stars, other than a fairly long wait time with an appointment…read more(waited about 35 minutes after the scheduled time) things were great. BUT. And yes I posted this on Google too because this is insane. Literally run from this medical group because their billing department is a disaster. I need a copy of a past invoice and apparently that's an impossible ask. I have emailed the clinic, emailed the billing department and spent over 6 hours on the phone (most of that on hold) over the past two days. I've worked in billing before, this request should take about 2 minutes, so I don't understand the issue and thus far no one has bothered to explain it to me either. Yesterday the agent told me it was going to be emailed after our almost 2 hour call, but nothing was received so here I am on with them again (just over an hour so far) and no resolution in sight.

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Physicians Immediate Care

2.9(76 reviews)

3.5 mi•Jefferson Park

Worse experience ever had my appointment for 11:30am sat in front for 2 hours everyone else was…read morebeing seen even walk in we're going in except me. After finally going into the room I waited 2 more hours when finally an assistant said well you insurance won't cover your visit and I said I don't care what it cost here is my credit card after that it took them 10 minutes to Check me out (walking pneumonia) . Never will I come here for any treatment

Overcharged Copay & Inability to Verify Insurance--Requesting Manager Follow‑Up…read more I had a scheduled appointment today, Sunday, June 29, 2025, at 9:20am at Physicians Immediate Care on Northwest Highway in Chicago. I checked in early, pre-registered as usual, and was promptly informed by the front‑desk receptionist that my copay would be $60. I reminded her that under my Blue Cross Blue Shield insurance (BCBS PPO), my copay is actually $20 for primary care and $30 for specialists. She admitted that her system couldn't verify insurance on a Sunday, calling it "wonky with BCBS," and stated that they must charge me $60 upfront, with a promise of reimbursement later. When I asked them to bill my insurance directly, she spoke with a colleague and insisted billing in advance was impossible. As someone with 17years of experience working in a physician's office, I've never encountered a situation where a provider refuses to bill insurance and overcharges based on a system glitch. This appears to me to be potentially fraudulent. How is it compliant to: 1. Overcharge me for a copay you know is incorrect? 2. Guarantee reimbursement, yet refuse to bill my insurer? 3. Turn me away from care based on a "system" limitation? I've visited this clinic several times--including on Thursday of this week--and was never charged extra or refused service. I feel dismissed and unjustly billed today. Legal Protections & My Rights 1. Illinois Surprise Billing Protections Illinois law (Public Act 96‑1523) prohibits balance billing for insured patients receiving care at in-network facilities. Providers can only collect your in-network cost-sharing amounts, such as copays, coinsurance, or deductibles--not arbitrary or inflated charges . 2. Federal No Surprises Act (2022) Similarly, this law safeguards patients from surprise billing in emergencies or when treated at in-network facilities by out-of-network clinicians. While urgent care doesn't fall under "emergency," your copay still must match the in-network agreed amount -- and your insurer pays the rest . 3. PPO Contract & Illinois Statute Under PPO agreements and Illinois statutes, providers may only charge up to the negotiated in-network co-payment, deductible, or coinsurance--not exceed it or delay insurance claims without justification(). 4. BCBS Illinois Verification Requirements Providers are contractually bound to verify insurance eligibility and benefits prior to service . To refuse billing your insurance on the basis of a "Sunday system issue" is unacceptable and contrary to these standards. What I Am Requesting * A manager from Physicians Immediate Care or BCBS liaison to contact me within 24 hours to: 1. Explain why I was unable to receive care and billed incorrectly. 2. Correctly bill BCBS for my visit and adjust my out‑of‑pocket to the proper copay of $20. 3. Provide assurance this situation won't recur. Under federal and state law, consumers are never allowed to waive their protections or be subject to inflated balance billing . Next Steps I Will Take * File a complaint with the Illinois Department of Insurance and the Federal No Surprises Help Desk if I don't receive a satisfactory resolution . * Consider contacting BCBS Illinois Provider Services to confirm they received any legitimate claims tied to my visit . I've been a loyal patient and returned most recently just last Thursday without issue. It's disheartening to be turned away and overcharged today. I expect professional resolution and respect for my rights under the law. Please call me to rectify this matter promptly.

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NorthShore Immediate Care

3.1(34 reviews)

4.9 mi•Sauganash

I had nasal, throat, and pulmonary congestion caused by a viral infection. I thought about the…read morefrequent chem trails that criss-cross in all different directions up in the sky on a clear day and wondered what effect the noxious chemicals that we're being sprayed with have on our health. I'd been having symptoms of the infection for 7-10 days when I decided to schedule an appointment at the Sauganash Immediate Care facility on April 10, 2026. I was running late and I wished that I could've simply called the site directly to let them know and change my appointment to a later time, but unfortunately there's just a general number for all the sites that is answered by that obnoxious fake AI voice - it's virtually impossible to talk to a real person. When I arrived at the center there was a nice guy at the desk who greeted me. There was a phone on the desk, so I knew that I could've easily just called and talked with him on that phone to let him know that I needed to reschedule for a later slot that afternoon. The most convenient way to communicate for many patients is via a simple phone call, not an app or a website. He informed me that the medical staff was out to lunch and would be back in 45 minutes. I just decided to sit and wait. Forty-five minutes later I was seen by a nurse practitioner, Joanne Da Silva. She listened to my lungs and determined that they were not severely congested and that I did not have pneumonia. She also ordered a COVID test that was negative. She advised me that if my symptoms worsened, I should come back and they would do a chest x-ray and prescribe an antibiotic. At that point I should've said that if my symptoms had not decreased or became more severe, why don't you give me the prescription for the antibiotic now and I can just have it filled in two weeks if I need it - rather than come back a second time and pay again for a follow-up appointment for the same illness. I didn't do that, however, but will do that in future visits to IC centers. Or there should be an easy way to contact the facility and request that the prescription be sent directly to my pharmacy without having to make a second visit. The issues I had were not with Joanne, but with the powers-that-be in her organization that I'm sure are probably in compliance with federal laws. I had problems with the treatment options (all OTC medications) that were offered to me: either regular Mucinex or Coricidin, a nasal spray ("Ocean" brand or Neil Med Sinus Rinse that I'd never heard of and are not available at local pharmacies were specifically recommended on the After Visit Summary instructions). I went to a local pharmacy and checked out the active as well as the inactive ingredients of the medications. Both of these name-brand medications are expensive and not covered by my AETNA PPO insurance. I also compared the ingredients to their generic counterparts. The active ingredients for the Mucinex knock-off were the same as the name-brand and the inactive ingredients were very similar: cornstarch, several dyes to make the pills look appealing, magnesium stearate, maltodextrin (Dr Eric Berg, a renowned natural food and supplements expert, states in one of his videos that maltodextrin is a totally vile substance that is harmful to one's health and has no benefits whatsoever), microcrystalline cellulose, polyethylene glycol, polysorbate 80, polyvinyl alcohol alcohol, povidone, silicon dioxide, sodium starch glyconate, stearic acid, talc, and titanium oxide. If anyone out there can explain to me why these ingredients are necessary and promote healing I would be totally shocked! I purchased this item, but just couldn't make myself take any and will be returning them to the pharmacy this week. In the meantime, a friend of mine who is knowledgeable about natural remedies gave me a bottle of capsules called Z-Stack by Zelenko Labs that has vitamin C , vitamin D3, zinc, and quercetin. I hope (knock on wood) that I will be totally well very soon now. Next time I go to an IC center (which hopefully will be a long time from now -maybe never) that I'll have a much more positive experience than I had this time.

Kind of surprised what they can not handle. Had a serious upset stomach, could not hold anything…read moredown.seriouly dehydrated. I called to get an IV, found out they don't do it, went to a hydration clinic by my house. A 1 liter bag with vitamins, I feel better. Northshore your loving business

Front Desk

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Parking Lot (access from Cicero Ave.)

Metro Urgent Care

4.3(11 reviews)

5.0 mi•Cragin

What a great clinic!! I've gone here a few times, so much easier than trying to get a last min…read moreappointment with my regular doctor. Every staff member I've met have been extremely nice, the doctors have been amazing, and I love how clean it is. They even have a super cute pediatric room, took my niece in, and everything was better when she was able to sit on the dinosaur (she almost forgot why we were there!) I can't say enough good things, I am a loyal patient.

Perfect visit. The front desk staff was courteous and polite. The medical professionals are amazing…read moreand take the time to listen to your concerns. I was in and out in less than an hour for something that's taken me over 3 at other urgent care style clinics. Big thanks Dr. Ayala & his staff.

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Physicians Immediate Care

2.3(88 reviews)

2.9 mi

One star is giving this place too much credit. Even with an appt time I was there for almost 2…read morehours to spend maybe 1 whole minute with the PA. I could have walked one door over to Chipotle for better medical care.

We had an excellent experience at urgent care in Park Ridge. I know I can sometimes provide a lot…read moreof details when explaining what's going on, but the doctor was patient and understanding. Rather than brushing off the symptoms he genuinely took our concerns seriously, and he carefully worked with us to find a solution. We are grateful for the care we received and would highly recommend this urgent care to other.

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MinuteClinic at CVS

2.6(7 reviews)

3.6 mi•Jefferson Park

I have gone to this clinic twice and both times left disappointed…read more Visit #1 - I tested positive for covid, was borderline miserable and the NP refused to prescribe Paxlovid but instead wrote a RX for a coughing pill. The pill did nothing for me so I called my PP and within minutes he sent over an RX to my local pharmacy for Paxlovid. The meds worked great and was back to normal within a few days. Visit #2 - I had a bad infection. The NP at the clinic determined it was a viral infection and I would need to tough it. A few days after my visit the infection got worse so I called my PP for a same day appointment. After doing the same basic tests as the NP my doctor determined it was a bacterial infection and wrote an RX for Z-Pak. The Z-Pak worked wonders and I was back to normal within 48 hours. The moral of the story is two separate times I was feeling like shit and both times the NPs did nothing to help me. What is the point of having health care professionals manage these locations when they are scared to prescribe basic meds to help ailing patients. Minute Clinic stole my money twice but never again. I will never be back.

Do not go here. The NP was rude and unprofessional. My insurance covers minute clinic and they…read morestill charged me $184 after charging my insurance $184 as well. Don't waste your time or money.

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Endeavor Health Immediate Care - Des Plaines

3.8(8 reviews)

5.5 mi

I've taken my elderly mother here 3 times and have always had great service and no waiting. I'm…read moresorry to hear others haven't experienced such service.

I absolutely LOVE this place. Everyone, nurses staff and doctors are so kind! I must say Dr Lisa is…read moremy favorite. She is as sweet and kind as she is gorgeous! She listens and takes her time with us. Thank GOD for this place and the people who work there. I LOVE you Dr Lisa more!

9.0 mi•Wicker Park, West Town

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Physicians Immediate Care

3.1(120 reviews)

So far so good. They efficiently removed a foreign particle…read morefrom my eye. It feels so much better and I'm glad I went in. Did all the things they should and listened to all my questions. Thank you!

I was double charged for an appointment here, and it's been over a year of hour+ long phone calls…read morewith them and my insurance company to get it figured out, to the point they've sent me to collections. None of the bills have been for the same amount, it's unbelievably fishy. Not to mention the care I received was subpar at best. $500+ for a urinalysis? I have had no choice but to report them for fraud.

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MinuteClinic at CVS

4.5(2 reviews)

9.2 mi•Edgewater

since the other review is from 7 years ago, i'm here in 2025 confirming that my experience was…read moregreat! it took me 10 mins after my appointment to be seen and it looked like there was at least one care provider on duty. my insurance is blue cross blue shield il and i was charged $25 for a strep test and flu shot. my care provider was Ndembeleki Freitas and she was so so sweet. i have had a very negative experience with a doctor before so i have anxiety before visits, but Dr. Freitas was super nice and funny. when i brought up my medications, she took the time to give me extra care compared to my old doctor, who scrutinized me for taking them. i would go back again knowing their staff takes care of their patients and treats them as people!! i don't have any notes on prescription times or the pharmacy as i didn't need anything, but i wanted to write a review for people who get nervous at the doctor :)

This is a great alternative for someone that does not have insurance. There is a Nurse Practitioner…read moreon site and can handle what most primary care physicians can do. Prices run from $99-$129. I scheduled an appointment online and walked over. I saw the NP and she was very friendly and knowledgeable. They also take insurance and give Flu shots.

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Alverno Laboratories

1.8(8 reviews)

1.7 mi•Norwood Park

I prefer to come to this lab for my annual bloodwork. It's not the most convenient location for me,…read morebut it's always been quick and uncrowded and the techs are experienced and competent. It's worth the modest drive to avoid the crowded lab at say much closer Lutheran General Hospital (and their abysmal parking situation) and Nesset Pavilion. No complaints from me, and thank you!

Bill pay online is non-existent, even though billing statements claim you can easily pay. Mailing…read moreaddress on statement is a bogus address in Chicago. Seems scammy, but this is the company my doctor's office has outsourced to.