I've been going to Vivid Sight Optometry for my eye exams and I couldn't be happier. The staff is…read morefriendly and efficient from check-in to checkout, and the doctor took the time to actually explain what was going on with my eyes instead of rushing through the exam. The equipment felt modern and up to date, and I never felt like I was being upsold on things I didn't need. I'm very annoying during eye exams and choosing my glasses afterwards the staff and doctors don't care lol, they always let me take as long as I need to choose my frames. Scheduling was easy and wait times were minimal. If you're looking for an optometrist who's thorough, personable, and doesn't waste your time, I'd highly recommend this office.

Love Vivid Sight Optometry! Located across from Massimo on Locust in Downtown Walnut Creek, Vivid…read moreSight is one of the best Optometry offices in the East Bay. I have been a long time client since 2006 and have been coming here since before Dr Villa took over the practice. The space is updated, neat and trendy, Dr Villa and Dr Shakeri are absolute gems. They always manage to make the process of getting your Rx as painless as possible. Connie and the rest of the staff are friendly, efficient and very knowledgeable on what is covered through insurance. I am a lifelong client and will continue to get my glasses and contact lenses from Vivid Sight Optometry!

I love Dr. Chan! She is warm and friendly and a great doctor! She answers my questions with…read morekindness and in a way understandable to a layperson. She takes the time to really listen and I never feel rushed. Despite that the office always seems to run on time! The staff is also great! They are super efficient, helpful and nice. And really great at helping with frame selection!!! :-) I have been a patient for 7 years and I have 100% confidence both Dr. Chan and her staff!

I love both of the doctors here! They are extremely personable and are open to address any…read morequestions I have. Last year, I had a horrible episode of floaters and was ready to go to the ER when I was reminded that my OD could have a look first. It was my good fortune that Dr Doherty was available to see me. He explained in simple terms what was happening and what I could expect. On my annual visit today, he again did a great job explaining what had happened and what may be to come. The attention to my care is very reassuring and refreshing. My only ask is for them to carry more specific Asian fit glasses. They few that are carried by Kate Spade are comfortable at all There is plenty of parking in their lot that extends to the back of the building. Their office hours are great too!

I was so impressed with my first visit! The office has great technology for checking your eyes and…read moreretina, and the doctor took the time to explain everything throughout the exam. Everyone was friendly and thorough, making the whole experience easy. I left feeling like I received excellent care and would highly recommend this practice!

Got a Maui Jim polarize prescription filled for sunglasses, brought them in twice saying it didn't…read moreseem right, they finally tested the prescription 1+ year later and it was filled with the wrong prescription! They charged me full price (+$360) to correct their mistake because it was more than 30 days out. After four years with this optometrist, I will not be going back.

Stellar service. I couldn't be happier…read more I lost my glasses and urgently needed a few contact lenses to get me through the next few days. I'm not even a customer at this store, but they didn't hesitate to help. They offered me a free sample box of contact lenses that matched my prescription, no pressure and no strings attached. I had also checked with Costco, and while they had samples available, they said I could only get them if I placed an order. That would have left me without contacts for a week. This store actually cared and helped me when I needed it. Excellent customer service, and I'm very grateful.

Warby Parker has been my go-to store for glasses and sunglasses for the past 10 years, so I'm…read moregenuinely disappointed to say that my most recent experience has made me decide not to go back--not just to the Walnut Creek store, but to Warby Parker in general. My original order was entered incorrectly as single-vision instead of progressive lenses. After I contacted customer service, Warby Parker acknowledged the mistake and corrected the order at no additional cost. I received a new invoice specifically showing progressive lenses with a $0 balance. Unfortunately, the replacement lenses were also incorrect and I could not see properly through them. When I returned to the Walnut Creek store to have that problem addressed, I was suddenly charged $230 for the difference between single-vision and progressive lenses--the very issue that had already been resolved weeks earlier. What bothers me most is the principle of how this was handled. If I owed $230 when the progressive-lens reorder was placed, I should have been told and charged then. Instead, Warby Parker processed the correction at $0, and only when I returned because there was a problem with those lenses did they reopen the issue and charge me. I've spent an unreasonable amount of time trying to resolve errors I didn't make, including an insurance issue created by the original incorrect order. Customer service has since offered to refund $100 of the $230, but that still doesn't address the underlying issue: I should never have been charged retroactively for an order correction that Warby Parker had already made and documented at no additional cost. After 10 years as a loyal customer, this experience has unfortunately cost Warby Parker my business.

Rebecca is amazing! She is always super helpful when I buy my glasses or contacts! I recommendread more

I purchased corrective lenses in 2023 and called for an appointment for repairs to the nose pads…read moreand ear hinge to the frames. I spoke with Macario and he said that I could just drop in, which I did. He recognized who I was and not only fixed the hinge, but gave me two new nose pads. It was all done in about five minutes! I was in and out in ten minutes at most and I still had plenty of time to beat traffic home. Macario is a model of excellent customer service. I will definitely be returning after my next eye exam for new frames. The experience was splendid.

I don't write reviews in a regular basis, but I totally felt Dr. Keener deserved it!…read moreVery close, friendly and focused on your best interests. I was given a lot more information about my sight and my insurance options than I expected. Roderick not only cared deeply about my visual health but also about what was more economically efficient in my case. He loves to proudly talk about his family, which I personally find charming :) I'm definitely coming back here every time I need it, now that I live in Walnut Creek, and so is the rest of my family! Thank you also for finding some time for me in the same day without having an appointment... I'll fix it next time haha!

Dr Keener is the best doctor one could wish for. he is very professional, he treats his patients…read morewith respect, and he always explains his decisions without being belittling or condescending. His stuff is also very professional and friendly, always helpful with schedule and reminders.

Great optical store, and amazing service. Always available, and responsive. They were available to…read morefix my glasses on very short notice, and also have a great selection of new frames. Thank you, Target Optical team!

I was really disappointed with the service here…read more I lost my glasses and urgently needed a few contact lenses to get through the next few days. They had samples available, but told me I could only get them if I placed an order. The staff was difficult to work with, and I had to repeat my question multiple times just to get a straight answer. It felt like they did not want to help at all. I ended up getting help from another optical store that provided sample lenses matching my prescription for free. The difference in service was night and day.

My actual eye exam here was great, no complaints. The experience after looking for frames…read more... Wasn't great. The woman helping me looked bored. She didn't suggest any frames, and when I asked for oval or cat eye frames she just waived at a wall with only oversized square lenses. I went back a few months later to get a copy of my prescription. All that entails is them printing out a page. But lots of attitude because I pulled the worker away from texting on her phone. I don't recommend buying glasses here but if you just need an exam it's fine. Then take your prescription anywhere else

Space is open and clean. I was greeted right away and I've been in on busier days where the reps…read moreare helping multiple people but today I came in and felt I was quickly assisted and she was so helpful to break down quotes and all my questions. She was thorough and answered all my questions rather than previous experiences with other people I felt a bit rushed and was given prices without being thorough and asking what I wanted added on to the frame/lenses. Thank you to Danielle for a great experience!

I've been a patient at Broadway Eyeworks for many years, and I can't say enough good things about…read moreDr. Mock and the entire team. As we get older, our vision needs change, and this year my appointment turned out to be far more important than I expected. During my exam, Dr. Mock noticed a sign that prompted him to recommend I follow up with my regular physician. I did, and after additional testing--including simple bloodwork for Lp(a) and ApoB--I learned I have an inherited cardiovascular risk factor I otherwise would not have known about. Catching something like that early matters, and I'm deeply grateful for Dr. Mock's thoroughness and attention to the whole patient--not just whether I can read the eye chart. And beyond the medical care, the staff, especially Suzi, are wonderful. Choosing glasses and lens options can feel overwhelming, especially as we get older and our visual needs become more complicated. They take the time to ask thoughtful questions: How far away is your computer? What do you do all day? Are progressives the right fit? What are your goals? They don't rush you through the process or push you toward something generic. They genuinely work to help you find the best solution for your lifestyle and vision needs. Everyone is patient, kind, and knowledgeable, and I've always felt well cared for here. And they have the best selection of eyeglasses and sunglasses--I always find something I love. Highly recommend.

We returned to the Broadway Eyeworks store to request an adjustment to my newly purchased frame and…read moreprescription lenses, which had been picked up just two days earlier. This was an expensive purchase, and I expected both quality and proper customer service. While attempting to explain that the lenses did not meet the intended outcome of my order, Dr. Mock responded in a harsh and unprofessional manner. He refused to listen to my concerns or work toward a reasonable solution, even though adjustments and lens protection were included as part of the service I had paid for. During the interaction, Dr. Mock became increasingly aggressive. He threw the prescription toward me, spoke in a hostile tone, harassing me and dismissed my concerns in a belittling way. He then said, "Take it or leave it," and directed us toward the door, effectively ending the conversation without any attempt to resolve the issue. We left the store without any resolution and felt discouraged from returning, even if further problems arise. This experience was deeply disappointing. I would advise future customers to proceed with caution when dealing with this business. Especially with Dr. Mock and his wife.