Jaxon, Jeremy, and Josh, amongst a host of other staff work hard at providing quality customer service at G'ville Harley. They make the "BITE" of Harley Davidson pricing a little easier to deal with. I've purchased bikes through their dealership and all my Harley's have been serviced here. I do miss the service special deals they use to offer customers, but overall it's a good dealership. They have decent events and owner appreciation days. As I'm writing this, I have my Heritage being serviced now. read more

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Thank you Veronika for your AMAZING customer service! You helped pick out my gifts for my husband and I truly appreciated your personal service. It was a pleasure and you made this trip fun! It felt like I had a personal shopper helping me and deeply thank you for your friendly service. Gainesville Harley is lucky to have such an outstanding staff member on their team! Bravo to you Veronika!!! read more

Customer in the clothing department was amazing yesterday! I didnt catch the gals name, but she was so helpful with getting the H-D app set up on my phone to make the most of reward points. Keep up the great work, we drove by this dealership numerous time, and just missed the days you were open, and now she said they are open 7 days a week! Keep up the great work, appreciated your patience! read more

Everyone is very nice to me at the dealer. There were a few things withheld from me during my interests and eventual purchase of a motorcycle. I was never told the bike that I was interested in was a demo model with 98 miles. Since I never buy demo bikes, this was very unkind of Gainesville. However, I looked the motorcycle over and it appeared in new good condition. I drove a long way. What is one to do? I was never told that about the manufacturer warranty dropping from 3 to 2 years. This was a sales tactic to convince me to buy an extended warranty which adds 3K to bike price. I was never told that navigation GPS for the bike is extra and must be purchased from HD at a cost of 349.00. It is good for 3 years. HD never mentions GPS cost to maintain maps. Gainesville sold me an applied ceramic coating for the bike that protects the paint to include powder coated parts and is warrantied for 7 years. I found blemishes and contamination on the paint in varies locations. Now I was able to buff all these blemishes out. However it seems to me, if a special protective coating is applied, how can one buff something out underneath the coating? I am not sure the coating was ever applied? I paid 1K for this coating. I think Gainesville just forgot to do the job. Common sense tells me that the motorcycle should be cleaned and polished prior to applying ceramic protective coating. Gainesville had 4 days to accomplish this task. So far, I have not received a reply to my concerns. read more

From time to time I will pop into the Harley Davidson shop here in Gainesville. Very often they have something going on during the weekend, like a cook out or chili contest or something like that. This wasn't one of those times, but it had been quite a while since I had looked at anything there that I felt a stop was worth it. I was greeted as I walked up, so they have a proactive sales force that wants to ensure that you are being taken care of. Frankly, I am not a Harley owner in the first place, and my riding habits do not really promote the use of one in the first place, but I explored the options with the sales guy that came up to me anyway, because it is always good to explore new options if they appear. Harley's are good bikes, don't get me wrong. They are just not the bike for me. The options that they have are not really what I am looking for in a bike. I want my bike to be running smooth as glass, minimal chrome because I don't want to have clean the stuff, and nimbleness in the corners. Harleys for the most part don't partake in these avenues, which is fine since they satiate a different crowd and set of desires... just not mine. We won't go into cost. Let it just be said that I am not a big fan of paying for a name. However, I found the sales staff to be friendly, knowledgeable, and ready to help out with whatever I needed. I didn't get into prices or quotes or anything like that as it was really a "get to know the product again" kind of visit. Upon exiting the store, however, I was reminded once again one of the main reasons why I don't own a Harley... one of them fired up close by, and I realized that I was not one that was willing to need hearing protection just for sitting on a bike in traffic. Those suckers are entirely too loud for their own good. However, that is a part of the product, and not a detractor for this review... just my opinion. read more

Drove to Gainesville HD to speak with George Shallis regarding a 2020 HD Ultra Classic in the Zephyr Blue. George said he could get the Blue bike in, what would it take for us to sign and give a deposit. We said we were going to look at the same bike in MS and we'd sign for a deal at $29k. George came Back with an order sheet with $29k written on it giving me all the added options to match the bike I was planning on seeing. I not only signed the purchase order but also shook both George's hand and the Managers hand, Tim Myers to seal the deal. They called today to tell me the bike was finally in but the deal was off. If I wanted the bike, I'd have to pay thousands more. What happened to honoring your word??? Honoring what you wrote on a piece of paper that you had your customer sign PLUS a credit card was given for a deposit to show our good faith. We did EVERYTHING the dealership asked, but they just changed their minds and are now NOT honoring the deal. BAIT AND SWITCH DEALERSHIP with getting you involved, interested and committed only to inflate the price. Pathetic and SHADY dealings. Do not shop here! They will only talk the talk but when it comes to honoring their word, it's worth the same in value as the paper it was written on. The dealership does not stand behind its word once they sucker you in...BUYERS BEWARE!!!!! A few screenshots of our texts included for your reading read more

Gainseville Harley Davidson - This is my reaction to them not honoring the deal. They never responded. They don't care. - Motorcycle Dealers Near Me - Gainesville, Florida

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I was a first time Harley Rider (female), looked for a bike that suited me staff was very helpful, I got a bike that suited me and not grab and go, I was very happy with my purchase staff very knowledgeable and very helpful thru the entire purchase, Harley put me thru riding classes to getting my License, I rode motorcycles before however classes were required now by law I passed my classes, I had the best experience with everything Gainesville Harley did for me to make this the best experience ever for a new harley rider, you guys are the best, kudo's to all of you and your staff. read more

I went to Harley of Gainesville for $129 pre trip check up. The guy at service recommended a 10,000 mile service which costs over $1000. I was leaving for a five day bike trip to Pensacola and could afford the full service update at the time. So I went to pick up the bike, asked the guy at the service desk about my bike and if my tires were checked and he said yes. I got back home and my tires pressure was low, and oil was low too. I won't be going back for service at Harley of Gainesville!! read more

Bought my bike from here about 6 months ago. I could not have been more pleased with the service and fair deal. I recently returned for a visit and purchased several items of clothing, helmets and accessories. We received excellent attention and assistance from Krystal? I think that's her name. The dealership is very friendly with a lot of available items, other than Harley, priced very competitively. Which has been an issue with Harley for years. I'm glad to see this happen.. I traveled from Tallahassee to Gainesville to purchase my bike. The Tallahassee dealership was not where you wanted to go. I recently learned that Tallahassee Harley is now owned by the same folks as Gainesville.. Awesome... I went in the Tallahassee Harley and bought two new tires. Excellent service. I received my bike back Waxed and detailed. Looked better than the showroom bikes... I like the change in how Tallahassee treats and services it's customers, Gainesville Harley's purchase was a win win for everyone.. Press on Gainesville.... you to Tallahassee.. read more

Went a few days ago and they were awesome. My tourist was Ms. Clover she was awesome. She took her time with me and help me try on products that were there and even gave me a wish list and a tour of the whole building. It was a jaw dropping experience. It's ready feeling like my second home already. I will be also taking my motorcycle lessons there soon. Can't wait!! Today which is a holiday, I got my gear for my bike. It's just a matter of time now before I get it. read more

Gainseville Harley Davidson - This what I might get. - Motorcycle Dealers Near Me - Gainesville, Florida

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Stopped on our way through ...& I just want to say we absolutely loved it ! Everyone was super polite and kind! Ran into a gentleman named "Buddha" and not only was he kind , but also very informative and genuine ! Sometimes it's hard to find a good salesman .... but I will say , the next bike we are ready to purchase will more than likely be at this dealership! read more

While I was in the market for a new bike, I wasn't expecting to purchase for another month, but working with Sam, Jeff, Matt, and Kristen was such a pleasure I couldn't walk away from the opportunity to get exactly what I wanted. I'd shopped for my bike at 4 other dealerships in 2 other states where the process for buying a new bike had become more like the process of purchasing a car... not fun. It was refreshing to work with people interested in getting to know me and building their community. No back and forth, just a conversation around what I wanted and brain-storming the various ways I could accomplish my goal. Love being part of the Gainesville H-D family! read more

I just moved to Gainesville and bought a used street bob down south and showed up with this bike in the back of my truck looking for help to get it unloaded. Jerry and the service guys gladly helped me out, looked over my bike for me and adjusted my clutch and did a quick work up for me. Off down the road I went not knowing a soul in town or really where I was going, but the bike felt good and Florida is made for wind therapy. I'm on 75 doing about 80ish and I get rear blow out... luckily I get her over to the shoulder and call GHD to ask who to call for a tow, they send Daniel with the shop truck right away and scoop me up. Solid dudes, Solid Techs, Great dealership that doesn't pencil whip ya or try to get every cent they can. Sure made a customer out is me today. Go fast.. Don't die. braaap! read more

One of the friendliest dealers in a 200 mile radius. I know because I shopped them all over this past 4th of July weekend. Ocala, Orlando, Daytona...none stood out like the team at Gainesville. I live in NJ and while we were in Ocala I started my HD search. After some back and forth I bought a beautiful 15' Street Glide, my first HD!!! When we took delivery lI proceeded to put 500 miles on the bike in one day!! Perfect bike and a great experience. I shopped Ocala HD and felt as if I was dealing with a slimy used car dealer. Not a great experience. As soon as Gainesville was opened the next day I went back and worked out a deal with Keith. Paul, Keith, Jeff and the rest of the team at Gainesville HD are outstanding, friendly and work hard to make you feel welcome at their dealership. I split my time between NJ and Virginia Beach and all I can say is I wish I could call Gainesville HD my home dealer! read more

Great sales racks..nice personnel...plenty of used and new motorcycles. read more

Gainseville Harley Davidson - Motorcycle Dealers Near Me - Gainesville, Florida

Rode over with Tim and Danny from Jax to get some extras added to Tim's Harley. Very nice folks even to us other H brand bike owners! Enjoyed the hospitality read more

These guys were really helpful with a part as I was passing through. They broke up a more expensive set to save me money and they ordered a replacement for themselves. 5 Star all the way. read more

Miles handled my unique issues and the techs executed perfectly. It was worth the 54 mile drive. Work included battery, front tire, a variety of new cables and fittings, new handlebars and mirrors. My fifteen year old CVO Fatty never looked better. read more

So today was a total bummer. I bought a beautiful used softtail custom from these guys back in early March. My first HD, not my first bike or piece of passports equipment. I was slightly underwhelmed with the performance on my way home but the bike felt ok. Afte, having a few things checked out they our a stage download on for me and it helped a bit. Then it was issue after issue. I contacted the owner, Kevin, who said he'd check it out and make sure everything got squared up. I ended up going on vacation before work got finished and they offered to hang on to my baby till I came home. When I got home two and a half weeks later I was excited to ride. I jumped on the bike and NOTHING had been rectified. They had my bike for over three weeks and had only installed a set of baffles. I talked again to Kevin, at this point frustrated but not out of line. I was told I did something to the bike because the techs said it was perfect. At this point i felt like I could no longer take the bike back to them and the nearest tech was a local guy that Harley approved to work on the bike. He did nearly 800 dollars worth of work and parts and when I went down today Kevin denied saying half of what he said to me on the phone. He said that the work my guy did was garbage and he wouldn't accept it as actual issues that his guys didn't fix and in no way made any effort to make things square with me. G'ville HD has single handedly totally soured me against all things Harley in only two months. I'm a pretty simple man, if I spend my hard earned money with you and you say you're going to take care of me-just do it. Don't make excuses. Don't call me a liar. And definitely don't call the guy that ACTUALLY fixed my bike an idiot. Just make it so I'm satisfied instead of being impolite. I was told today the customer service is way above grade, if that's the case, then why am I not satisfied? Why do I feel the need to share my story as a warning? read more

Sharp Harley shop nice Cvo bikes cool knowledgable staff

Excuse the language but no bullshit sales I called I told them what I was looking to pay and what the other Harley dealerships have told me and they gave it to me straight from the moment I walked into the door until after my first service professional, nice and willing to do business. I will be going back for my softail slim S one day and when I do it will be with #Gainesville Harley Davidson If you do have any questions please call Mike Fink in sales read more

Exhaust vibrating while traveling north on I-75. Lost one nut and other was loose. Grateful that the parts department was open on Sunday. Even more grateful for Joel in the parts department for tightening it down because I didn't have any sockets with me. He is a true asset to the dealership. I was on my way in short order. Fantastic dealership. read more

I have bought several Harleys from other dealers in Florida. But my experience with Gainesville Harley was outstanding. First of all they work with you on getting a fair price. The service and customer treatment is excellent. They did not have the bike I wanted and they went and got within two days. I give this dealership thumbs up. AND no pressure to buy when you go there which I love. read more

Went to a party here. It was so much fun. My first Harley wish me luck. I am so in love with my hog.

I called the dealership regarding one of their used bikes. I explained to them I am a perfectionist and was told the bike was in showroom condition. After driving two hours one way, I was more than a little disappointed to find the bike was full of imperfections. I voiced my displeasure to the sale manager, who responded that the bike was in good condition for its model year. He suggested I look at the new bikes. I promptly left the dealership because I refuse to do business with people who choose not to be honest. read more

Love this place and all that work here except for service. brought my trike in for repairs was told a few days just got informed my parts or at least some are coming strapped to a donkeys ass, 7 days out....are you kidding me!!!! NO OFFER TO PAY EXPEDITED FREIGHT TO GET PARTS HERE OVERNIGHT AND OUT OF SHOP...... we shall see if they pay 1/3 of my monthly payment and insurance or my loaner car. i think not its company policy on a warranty repair to not overnight parts to save money........ how much did it just cost to lose a customer???? read more