Great service. They took excellent care of my Mini. We worked with AJ, who was very helpful and followed up to make sure we were satisfied with the service. The appointment making process was quick and easy, and they got the car back to us promptly. read more

Negative 5 if possible Took a BMW 750i for repair because of a fuel line issue the technicians could not diagnose the problem on 3 separate occasions They charge for parts service and future guarantee 300%.Its a scam Use at your peril. read more

They diagnosed the problem quickly on a Friday evening. Gave me a great loaner car for the weekend and had the repair done by noon Monday. Extremely competent service staff - Dave. He knows BMWs and is very pleasent. read more

Great experience from start to finish. I have always had my heart set on a bmw and I was finally in a position to get one. Zachary was extremely professional and polite, not pushy and very knowledgeable on the product. My experience with the entire team was impressive and they were able to get me out of there quickly due to plans I had. I brought my 9 year old and fellow parents can appreciate how that might get boring quickly for a kid but Zach had a couple activities for him to stay busy. Snacks weren't bad either, haha. Super excited about my new car, which was a steal. Thanks to the whole team- I will absolutely make the trek back to Gainesville the next time I need to buy a car. read more

BMW of Gainesville - Auto Repair Near Me - Gainesville, Florida

Upon arrival Bonito welcomed me outside. The unprofessional behavior started immediately with every word that came out of his mouth. Within two minutes he began telling me of a gentleman who was screaming about the dealership not valuing his trade in high enough. Bonito stated he told the customer thats right, your car doesn't mean as much to me or to anyone as it does you. The tactic was clear and the stage set: Bonito is unprofessional, talks about customers negatively (I'm sure he was nice to their face), and this is going to be a fight to negotiate a fair price. During the test drive....another story. A customer previously purchased at Gainesville BMW and wanted a X8 costing $147,000. He really wanted to buy from Gainesville BMW (Tom Bush in Jacksonville had it). In 5 seconds Bonito had the car, said the guy is a millionaire and wanted to come to this dealership to save a couple thousand dollars. My reply...millionaires dont become millionaires by spending money. I set the stage I was here to do the same. Seeing this game for what was, I quickly grew sick and tired of the unprofessional behavior. Bonito at one point tried to insult and belittle me; he conducingly stated you did not read the fine print like everyone else (there was an additional $2000 charge that all new cars carry) and I should have been aware of this. We talked price, there were $5,000 in add'l fees and extras which I questioned, and they claimed a military discount of $3,000 was rolled in under the discounted number they presented, but you couldn't tell that. After going back and forth I presented a final number and these guys (Bonito and the financial manager) laughed, threw their hands in the air and turned their backs to me as they raised their voices. They said we cant and won't do that (it was $3,000 less than their final number), really? that is your final number? I calmly stated it is my final number and if they cant work with that is ok. They tried to push me harder using a condescending tone; I again stated in a calm tone, no problem. They kept prodding, and I stated no problem, then we dont have a deal, no biggie. I thanked them for their time and their reply was a loud terse and pissed of "ok then!". I walked out. Bottom line: I dont need your stories to demonstrate your capabilities as they should stand on their own. I dont need you to try and gain my trust or convince me to buy from you. Your merits and professionalism should do that; however, the lack of professionalism spoke volumes! I have purchased 2 other BMWs from Fields BMW, and you its a pleasant experience even when you dont get to the point of purchasing. They dont dicker or play games. They present their final number, you may go back and forth once or twice and if you dont agree, they shake your hand with a smile and thank you for coming in. 100% professional. I am not a customer who yields to scum ball sales tactics, stories, pressure or insults. I am an intelligent, educated consumer who is wise to your disgusting and vulgar sales tactics. Thank you for so clearly showing your unprofessional behavior upfront. You could have hidden your tactics but you didn't. Word to the wise, dont shop here! read more

Outstanding service department. We drive over from St. Augustine because they are so awesome. They fix the car in the time they quote and the price. Always have a loaner if needed. Then they detail the car beautifully. Very comfortable waiting area and great snacks. Andy is the BEST!!! read more

I have purchased many new high-end vehicles, and I have to say the BMW Gainesville dealership was the easiest. Best personalities, nicest I have ever seen or dealt with. Mel the finance guy, has some sort of computer desk that eliminates all the paperwork, and you just tap the desk in different places and then eventually it spits out all the paperwork. This cuts down the time you have to spend there and make it an enjoyable experience. Mel is also very personable and charming .Alyssa, the sales person couldn't bend over more if she tried to help out also very charming. However, I am saving the best for last Miguel the BMW genius truly is a genius and has the patience of a saint. I am not techy at all and you know a brand new BMW has all the technology in the world. Every time I called him and I have a list of questions, you could tell in his voice, h e has all the time in the world for you, There is never a hint of please hurry up this along and believe me I look for it Miguel also initially made the deal with me and was just very accommodating, it was a 3 Hour Drive from my house, but I would do it again in a second to get the same people again Denise Elkin, and Andrews read more

I've made a couple of service appointments here and each time has been a good experience. Dave was my service rep and he explained everything I needed to know, got me Ubers to and from the dealership, and the service was done quickly. Would definitely recommend this dealer and Dave read more

BONITO IS THE MAN, bought a 2022 m3 comp AWD best car buying experience I ever had thank you so much read more

BMW of Gainesville - 2022 M3 competition awd - Auto Repair Near Me - Gainesville, Florida

Excellent customer service! The staff is very friendly and energetic! They do everything in their power to help you out. For instance, I needed pick my brother from school while we were looking at cars and they told us to pick him up in the car we were looking at. It was thei license plate still, under their insurance and thei car that we hadn't signed yet for! Who does that to make sure that the customer can really enjoy the car? When we decided to get the car, we didnt have our updated insurance card or a check for the down payment so we thought we couldnt bring the car home.... But not so fast! We just signed the papers and we left with our new car with the promise we have to bring a check in and insurance card. We left under their insurance and not paying a cent yet! I couldnt believe they allowed that but they truly sold me into the bmw family. I came back the next day with a check and the card and had a good chat with the staff. Mike is really energetic guy with a happy attitude and Susana is the sweetest girl who we actually talked about our lives while waiting for the paper. This dealership is simply amazing, hospitable, clean, amd amazing free coffee and snacks. I'm happy with my car and service from this dealership. read more

BMW of Gainesville - Auto Repair Near Me - Gainesville, Florida

If I could leave less than 1 star I would. I purchased a vehicle on March 20th, 2021, and here I am two months later with maintenance issues, faulty lights, a bad battery, and probably the worst customer service I've ever received when I called them about the issue, the finance manager John, even gave me the worst attitude and aggression when I was transferred to him. I hope everyone takes this review into consideration when thinking about purchasing/financing a car from this dealership. I assure you, looking into any other dealership will save you a lot of frustration. read more

horrible horrible!!! this place sucks! they try to manipulate you and steal.! tried to get service and buy a car they said there were many things wrong with my trade that were not issues!!! they tried to steal my trade by this service tactic and overcharge by adding 3k in fees to purchase price! they went on and on about how they don't do these things and that they are illegal. They are!! And they did try to break the law with me!!! They tried to charge me 6k for service work; just got my car fixed for $338! their 6k service work was the reason to steal my trade and make me feel like my car was junk!! these people need to be replaced! there is a reason they only have 30 cars! let them fail so BMW doesn't send them any cars! read more

The service department experience was awesome. There was a short service time for less than 3 maintenance repairs. My service advisor was David Hepler. He provided outstanding customer service and answered all questions. The lobby area is clean with wifi, snacks and drinks. There's a handful of other amenities too. Lastly, one of the things that stood out was the video inspection summary from the technician. This isn't standard at every BMW service department. The video is provided via a text link. After the service, the vehicle was returned clean and without any damages. read more

I sold my BMW after dealing with the service department way too many times. This is the worst BMW dealership I have been to so I decided while I am living in Gainesville, I will not own a BMW. I even switched service advisors and they are just all money hungry. The last time I was there they told me my tires were worn out and I needed to replace them but that is impossible because my tires didn't even have a thousand miles on them. They lost all credibility after that. read more

Great service helpful and knowledgeable sales and service people. Go out of their way to make sure you are satisfied and feel like you are being taken care of read more

When I called and asked for an out the door price the salesperson Charles Beyer gave me one. Most people say you have to come in to view it first. At that point I thought he was honest. I went in and drove the car and liked it. I think they were fair. In normal times I could have gotten it a little less but in these pandemic days I'm happy. I would buy there again. Everyone was great. They stayed late for another couple from Panama City. read more

I've been using them for the included maintenance and repairs throughout my service period. Everyone on staff, especially Judy, was helpful and did excellent and reliable work on my vehicle. Now that my warranty plan has expired, I recently returned for my scheduled maintenance and not only did they not charge me for any unwarranted services, they provided an extra discount that I didn't ask for simply because that's how they do business. There were no unexpected costs, only unexpected savings. They car runs flawlessly and their included complimentary car wash left my car looking absolutely beautiful, inside and out. Their prices are on par with other certified dealerships but worth the small premium in my opinion over third party shops for consistent care that's guaranteed by BMW. This is a quality establishment that I fully recommend for all BMW owners for service. read more

My experience buying a car from BMW of Gainesville redefined my expectations for purchasing a vehicle. From start to finish, Gerald, Bonito, Mike, Bennie, and Todd provided phenomenal customer support that I believe to be unrivaled in their industry. I found my 2011 335d on a third-party site and contacted BMW of Gainesville to discuss the potential of trading in my then-current vehicle. I was quickly contacted by Gerald, the Internet Manager who confirmed that they could meet my asking price. I clearly expressed that my truck's rear bumper had a dent and would need to be replaced. After sending pictures, Gerald again reaffirmed that this would not affect the trade-in value previously established. Within 3 days of my initial contact, I was making a 4-hour drive to Gainesville to make the transaction. I was met at the door by Gerald, Bonito, and Mike. I was fully prepared to drive back home if I encountered any of the typical sales games such as "Let me speak with the manager," but all parties I dealt with at BMW of Gainesville were the epitome of professionalism and there was no haggling over conditions of the sale after my successful test drive. Even on a Friday evening, there was no pressure or rush to make a sale and I was allowed to fully consider all information which I was presented. The purchase as a whole was all you could possibly ask for -- particularly when the initial contact came over the internet. Shortly after purchasing my car, I had a Service Engine Soon light. After taking the car to a local BMW shop, I found that the car had symptoms indicative of the carbon build-up problems that have plagued the 335d. I contacted Bonito to express my concern and though my car was purchased with no warranty, after a short consultation with Todd (the service manager) Bonito assured me that BMW of Gainesville would resolve the matter to my satisfaction. Within a week of contacting Bonito, a driver made the 4-hour trip to provide me a loaner car while BMW of Gainesville performed the repairs totaling well into the thousands AT NO COST TO ME. Along with addressing the carbon build-up issues, an AC belt and faulty battery were replaced as a goodwill gesture. Providing such a stellar experience at the time of sale but the follow-up on issues found shortly after the sale were beyond my realm of expectation. When the time comes for me to look for my next vehicle, the ONLY place I will consider purchasing a BMW or VW will be in Gainesville, FL. You will not find another dealer that can provide the peace-of-mind I was given by BMW of Gainesville. read more

Outstanding service. During Covid they offered option of using a free pick up service to come to our home to collect our car for service and the technician coordinated everything over the phone including sending a video of the diagnostics. They also washed and vacuumed vehicle before dropping the car back off to our home when it was completed. During the fall they usually offer $50 to $100 mail in rebates off of services. read more

If you are in the market for the best driving car in America...Gainesville BMW is the place to go. They are customer service oriented and very knowledgeable about their cars. They truly want to earn your business and it shows. TIm the Sales Manager and Ric the Salesman were great to do business with. Everyone else that we met in the dealership clearly understands what Customer Service means. I have 2 other BMW dealerships closer to my home but I chose to do business with these fine folks. We all know that buying a car in a transaction sense is not something we look forward to doing but these guys made it super easy! Thanks BMW of Gainesville for making my car buying experience outstanding! read more

Avoid this dealership and its deceptive business practices! I communicated via email with Manny Rios, Pre-Owned Manager, about a CPO X5 and trading my X5. He communicated a net walkout price at 7:55p on 7/29/21. I replied that I needed to discuss the deal and would reply first thing the next morning, which I did. I replied with an offer that included a 2% price reduction, i.e. not irrational. Manny replied at 10:44a that he needed to confirm the work being done to the car to see if they could accept the offer, but that we were 'close'. He said he would reply shortly. At 3:21p I received an email stating that they were rescinding their offer, due to the cost of shop services. The explanation given was that a rim was bent and brakes were replaced, which would have already been known, given all pictures provided the prior day were of the car without any rims on it. I was then contacted by a different person and told that none of that was true, but that they believed an excess wear and tear policy would cover new tires and it didn't. They then increased the price from THEIR offer by $2k by naming full retail cost of things like an oil change, which is obviously not the dealer's cost. Regardless, due to a supposed error of its employee, they refused to honor their prior price. While they apologized that they shouldn't have negotiated without knowing all information, that's not my problem as a consumer and I have never encountered anything like this from a supposed 'luxury' dealer. I ended up eating the cost of an airline ticket and hotel. Sometimes it's better to reduce your profit margin and do the right thing, as opposed to claiming you legally have the ability to do so. read more

BMW of Gainesville - Email - Auto Repair Near Me - Gainesville, Florida

Wonderful place to do a deal on a BMW! Great staff, facility and inventory! Will definitely do business here in the future. read more

BMW of Gainesville - Auto Repair Near Me - Gainesville, Florida

Called to get a price on a new car. The sales person quoted me the MSRP which was 73,815.00. When I explained to her that the ad said to call for the actual sales price she transferred me to a person Named Gary. He then quoted me a price $4000.00 over msrp. When I questioned him about the upsale he advised me there were dealer accessories added to the vehicle one of which was the dealer ad on of 2500.00. Having sold cars myself in my younger days I questioned this. when he could not justify the price increase I politely said I guess you don't really want to sell this car. He rudely stated No You just don't want to buy it. I was shocked by his attitude and the tone of his voice. I was prepared to buy the car immediately with an all cash price. I would not deal with this dealership if this is the quality of the employees the have. read more

We highly recommend BMW of Gainesville. We live in Jax and this team was recommended to us by a friend who also lives in Jax and purchased her car here. Rick and Mike in Sales did a superb job of locating the perfect vehicle for us. Their communication throughout the process was excellent and they truly delivered the best price. Dan, in Finance, made the grueling paper process so much more pleasant. Jacob, who delivered our vehicle to us in Jax is a rock star! He reviewed everything with our new automobile and all final paperwork. We highly recommend this dealership and will be doing all future BMW business with them. read more

If you decide to purchase from this dealership whatever you do don't purchase the Auto Butler. They sell it to you by lying to you about what it actually is. I was told I would get a full detail every six months. When my auto butler reminder comes in the mail it says it's a reapplication of paint protection. Then on top of that I can't even get that done because I've moved and its only offered at Gettel dealerships. So now I've paid $500 for something I can't even use and it's not even what was sold to me in the first place. I do not recommend Gettel dealerships at all! read more

Fantastic experience from the very beginning to the end...highly recommend to anyone who wants an easy, no pressure, uncomplicated car buying/lease experience. I live 2 hours away, but will be a repeat customer as long as I'm in Florida. read more

I recently purchased a vehicle from BMW of Gainesville. I purchase nearly everything online but this was my first time purchasing a car online. Well, I have to say that this dealership made it super easy. My salesperson, Javier, was always available to answer every question, and there was no ambiguity whatsoever involving the transaction. No price haggling and no bait and switch. Upon my arrival at the dealership, my car was detailed and ready to go. I was on my way in no time. The experience far superseded any expectations I may have had. This was by far the best car buying experience I have ever had. In my view BMW of Gainesville is top notch. read more

Did not honor advertised service price and charged me an extra $17 for an oil change calling it "shop supplies," and "environmental fee." The final bill showed charges and credits and adjustments that just didn't make sense. Nothing added up. Again, this was for an oil change. Speaking of deception and non-transparency, they didn't even show what kind of oil they used on my bill. I had to write it on and still not really sure if the service manager knew what they used. He said it was BMW oil, which was probably a Shell product. It took 2 hours for the oil change and I made an early morning appt. to avoid this. They also took a video of a mechanic walking around my car explaining that my tires and brakes were in fine shape. I didn't ask for that. Finally, the waiting room was like I was waiting in a funeral parlor. Everyone who worked there seemed to hate their job. Stay away from this place!!! read more

Excellent, Friendly, Professional, Honest - I am running out of adjectives to describe my experience with BMW. The facility is clean and spacious. The staff is friendly and helpful. The level of service and expertise is outstanding, and I am thrilled with my car. Thank you BMW of Gainesville. I'll be back. read more

Without a doubt the most spectacular dealership I have ever had the pleasure of working with. I got a great deal on a BMW, staff was professional, friendly and attentive. Would recommend this dealership above any other in town. read more

We Initially made contact about buying a car via email. The salespeople (Mike is one that I remember off the top of my head) that we dealt with via email were nice and helpful. No problems with them. We decided to go to the dealership and see the model which held our interest. We made an appointment and showed up on time. After about 5 minutes with the salesperson (Eric), things got interesting/strange. Eric told us that his manager had just informed that they got a memo from BMW. The model we wanted was under recall from BMW. He said that they were not allowed to sell or let us to test drive the model they had on their lot. He also said that they could not order us one either. He said it was due to safety issues. We thought that was strange, but safety first! Eric then proceeded to try and sell us a "new" 2013 model that we had no interest in. New to him apparently meant a car with 13,000+ miles that had already been put into service. He also tried to offer us some other "new" 2013 models with a good bit of millage. In all fairness, we were allowed to look at (from the exterior) the model we wanted. Eric was friendly enough, but the visit left a bad taste in our mouths. When we got home, I Googled the model to see what the recall was about. I could find nothing about a recall on that model. I decided to go straight to the source, BMW. I called BMW NA's customer service line and explained what the salesman told us. The BMW rep said that he had heard of no such thing, but if it had happened that morning, maybe he hadn't heard about it yet. I waited a few days and called back again and emailed BMW. BMW said that there was not a recall on the model. We ended up going to another dealership and purchasing the model we wanted. That dealership (and all of the other BMW dealerships we contacted in Florida) had never heard of a recall either. This dealership said that there would be no problem ordering what we wanted, if what they had on the lot didn't appeal to us. We ended up purchasing a model with nearly identical features as the one on their lot, that BMW of Gainesville would not let us test drive. I say nearly identical, because the MSRP on both cars were within a few hundred dollars of each other. I don't know what is going on over there, but it was the strangest experience I have ever had at a car dealership. read more

New showroom built on the east side of Main Street directly across their previous location. Friendly staff and beautiful facility. Grab a doughnut from the snack bar before leaving! read more

Very nice people. Not much pricing games because the manager took screenshots of their internal breakdown of the pricing. The dealership is new and clean too. read more

Had a great experience! Devin and Mike were quick to respond to my online questions yesterday, calling me within minutes. Devin even sent us a personalized youtube video of the car. Within a couple of hours we were able to work out a deal. There were no games or back and forth haggling and I'm confident that we got the best deal possible on the car we wanted. Frazier and Ms. Kelley got us all set up today once we got there and the experience was very seamless. And by the way, it was well worth the 8 hour round trip drive for our 2nd BMW purchase, first with BMW of Gainesville, and we will definitely go back there for our next purchase. read more

I wish that I had read the 4/24/14 review from Downtown G before going to this dealer. I called BMW of Gainesville about a leftover 2014 i3 they advertised online in May 2015. I gave them the stock number and was told that it was available and qualified for $4000 off. I drove 2 hours to get there,, where I was told that it had just sold...2 hours prior to my arrival. When I pointed out that I had called 1 hour 50 minutes before arrival, that story changed to having sold minutes before I arrived. They did however offer to sell me a lesser model (base wheels) for $4000 more! In essence a leftover, 8 months after the end of the model year, for more than full sticker price. While it is possible that this was not a bait and switch, it is also exactly consistent with a bait and switch. Reading Downtown G's 4/24/14 review makes me more suspicious. read more

They are really nice and friendly here. I was only in for a recall but it went smoothly and the service advisor was really courteous for working a weekend shift. only 4 stars as i've been to other bmw dealerships with more concessions for people waiting. (like a selection of ice cream and some hot pastries) read more

Gregg Green is my go to guy for all of my cars. He goes above and beyond to help you find the perfect vehicle. The dealership is bar none the best I've ever had the pleasure of working with. read more

ATTENTION....BUYER BEWARE....DO NOT BUY A USED CAR FROM THIS DEALERSHIP. They are selling vehicles that are unsafe to drive. I have owned over 40 cars most of which came from a dealer. I have never had a "reputable dealership" lie to me the way the Manager Mike did. On 9/14 I bought what appeared to be a gently use 2009 Audi A5. The car was clean inside and out. When I got there they had this 2009 A5 in their glass garage with a silk sheet over it like it was 100k car. I was told the vehicle had gone through their 150 point inspection and there were no issues with the car. That's all part of the con. It's a smoke and mirrors game. I test drove the car and it pulled hard to the right. So hard in fact if you take your hands off the wheel for a second you are changing lanes. I was told they would fix it. The car was taken back and "aligned" while I was doing the paperwork. Now I live 2.5 hours away. So as I'm driving the vehicle home I notice car is still pulling hard right. I contacted Mike a few day later because the dealer had to send me a new contract to sign. I never signed and returned the paperwork. So I asked the manager Mike if I could return the car since it wasn't fixed and apparently the prior contract was no good. Mike proceeded to tell me I couldn't return the car because they had already been paid. This was a blatant lie. The deal was not funded until 5 days later. The dealer found a way to force the original contract through left me stuck with a 2009 Audi A5 that isn't safe to drive and has a leaky AC system. You think you're going to a reputable dealership....a Corporate BMW dealership only to find out they are worse than a buy here pay here lot. Would you want your child or family member driving a vehicle that's unsafe? read more

I cannot say enough how thrilled I am to have found a honest and trustworthy BMW dealership!! Dave our advisor, Todd the service manager, and all of their service staff have went over and beyond to help fix the issues with our vehicle. Both Dave and Todd kept us informed every step of the way and made sure we knew what was going on. The customer service we received was beyond our expectations. This dealership is well out of our way but it is worth the drive! They are by far THE BEST we've been to and they have certainly gained a customer for life! I cannot recommend this dealership enough! Thank you again for truly taking care of your clients! read more

BMW of Gainesville EXCEEDED our car buying experience from start to finish! Mike Ramesar, provided phenomenal customer service that was unrivaled to any found here at local Mercedes dealerships in Charlotte. After inquiring about a Mercedes ML 350 from BMW of Gainesville on Carguru, I was immediately contacted by Mike Ramesar. He was able to answer all of my questions and even followed up with me via email with a HD video of the car I was interested in. The video was a personal one for both my husband and I that highlighted features and questions we had about the car. We were able to negotiate the purchase over the phone, and complete the finance application online. My husband and I flew to Gainesville from NC this past Sunday, on my birthday. We were picked up at the airport by a young sales associate and driven to BMW of Gainesville, where we were met by Mike and other friendly, smiling faces. Mike was aware it was my birthday and had a BIG RED BOW placed on my ML 350. He and the guys also presented me with a delicious Betty Cake while serenading me with a Happy Birthday song. The purchase as a whole was all you could possibly ask for! My husband and I had some intial concerns about buying a car from a dealer so far away, but after speaking with Mike, we immediatley felt at ease. We never had a second thought about purchasing this car from him in Florida. Great Job Mike and BMW OF GAINESVILLE! We will be back when Tim is ready to purchase his BMW X3. Looking forward to another Betty Cake..IT WAS DELICIOUS! read more