I visited Home Depot 13400 Market St Houston, TX 77015, and…read morewas disappointed with the customer service. The store was full of employees walking around, yet no one asked if I needed help. It seemed like when employees saw customers coming, they avoided eye contact or walked the other way to avoid assisting. I asked two different employees for help. I was looking for cabinet fasteners, and one employee simply pointed toward aisle 16. When I asked where exactly in the aisle they were located, she vaguely replied, "over there." Later, I asked another employee about outdoor outlet covers. He told me the aisle location, but when I asked for help finding the specific type I needed, he ignored me, walked away, and said he was busy with someone else. I then noticed him walk to the back of the store and disappear. Customer service and basic assistance should not be this difficult, especially in a store with plenty of employees present.

Went there twice today to get window blinds. Trying to find an employee to get one trimmed revealed…read morenothing but laziness and apathy. One employee (Ruben) laughed and said he didn't know how and hadn't learned so he wouldn't have to do it. I guess he thinks this is funny. I'd fire him on the spot as that's a lousy attitude to exhibit to customers. Maybe it was just that department, but I get better service at Lowe's. Finally, another employee (Faith) came and did an efficient job with courtesy. I guess it's hard to get good help.

Store is closed. It is 10 am Saturday . Why post hours of operation if you not followingread more

i bought 4 boxes of Christmas light stakes and i tried to return 2 boxes. I had my receipt but…read moresomeone named Coulton refused to refund. There was no sign that said no refunds no returns but It's buyer beware at Ace Hardware on Uvalde Rd. I'm going to do future purchases at the nearby Home Depot

Customer service when it comes to repairs or returns is bullshit. I came to return a Weed eater…read morecause the engine kept overheating and wasn't working well. Went to the front and told the employee about my situation and they kept saying that they would try to fix it, like wtf, I don't care about the product I'd like to get a better one. They also talked terribly to me like I was a criminal. I ended up forced to use the product which was a SITHL weed eater. Now the reason why i'm giving 2 stars is cause I came here once again to buy a DeWalt table saw, a lady at the front thankfully helped me find one in the back and held it for me while I went to keep browsing the store and they were nice about it. Now i'm only giving 2 stars cause customer service is the biggest deal about hardware stores and product quality.

The staff was lacking tremendously in any customer service skills. They were not attentive or…read moreproficient at all. If I could give no stars that is what they would get. I'm very disappointed in the treatment.

Ethan the Assistant Manager was so helpful and such a kind soul…read more I arrived to pick out plants for volunteers as a thank you! Ethan walked me over to a great set of plants and even went to retrieve a cart for me to place all of my plants in. I will definitely come back to this location as I have not had great experiences with other locations in that the staff can be lazy or not helpful. This location is a definite revisit!

They have THE BEST kids workshop leaders! THeY are always super friendly, kind and have the set up…read moreready to go. We love coming here for the workshops because of them!

Love this plaf; friendly and support was quick…read more Reminder to support small business! The prices are at a bit of a premium, but again worth it to shop somewhere that's nota big-box and right in the neighborhood. There's a good assortment of things and though small, I'm pretty sure they will have what you need. There's odds and ends all over the store. Would definitely visit more.

Love this place, homey and intimate feel, customer service is great! Came in for keys, and came…read moreout with so much more! Pluses 1) key service is awesome 2) amazing garden area, plenty of cute mats, hoses, sprinklers etc - yay I found the plastic garden ribbon here - that was out of stock at the other chain places 3) they also have pet stuff 4) stickers for my mailbox 5) lots of garden tools and dirts for the yard Probably a good place to get gifts for folks too Areas to improve None Highly recommended! Good value too!

I never knew about Fischer Hardware before, but was having trouble having some keys copied and the…read moregreat employees at the store did not disappoint. I was greeted by a very friendly employee as I entered the store who asked how she could help me and the employees at the checkout took my keys and went to work copying them. I needed a couple of other items and the young lady radioed an employee at the back of the store who met me as I walked there and showed me the items I needed. I then shopped the aisles as I walked back to the store front and saw a very good selection of merchandise in store. A great experience...I'll be back!

From the owner: we have all your hardware, rv, mobile home needs in the Baytown area.read more

I have been working on a small project for weeks and have not had any success. Fischer's is 45…read moreminutes from me but I waited to come for help since I had a doctor's appointment in the area I met Michael who found the exact metric bolts that I needed. Without him you would have to send out a rescue team to find me. He was hobbling about because he ran his foot over yesterday at work. I asked him but he assured that he didn't cry, even though he wanted to. Michael is a GREAT reason that l come to Fischer's.

Service is excellent. They have exactly what you need 99% of…read morethe time. Pricing is high compared to HD or Lowe's. I shop here when I just need a few small items. They are convenient and that means more than trying to save a few dollars on something relatively inexpensive..