Last year I bought pepper plants and they were mislabeled. When I talked to them it was t their…read moreproblem. I also bought an expensive tree from them and they said it had a warranty. I died a week ago and when I talked to them the blame was put on me and the plant wasn't warrantied. I try to support local smaller businesses but this will no longer be one of them.

Had an ok selection, prices were pretty standard for the area. Now, the old lady that assisted me,…read moreif you could call it that, was super unfriendly. I asked where the tropicals or houseplants were, and if I didnt know better I would assume it actually caused her physical pain to point. She quickly rang up my plants, and barely spoke. She has no business being in the front of that store. I'm from out of town, but even if I lived here I would never shop there again. The face of your business and level of customer service provided were pretty pathetic. Good luck.

Love the plants but your hours are NEVER correct. We have made 3 trips there to find out you are…read moreclosed when the website says you are open.

After several calls, returning to the supply yard and jumping through endless hoops to complain a…read moremanager finally did come out to the site to confirm that I had received unprocessed fill dirt. I quickly received a delivery of compost (no charge) to mix in with the "dirt" but I now had to talk to the client to add additional work, plus rent a mini skid steer to move the extra amount of soil. The manager did his best to fix the problem but it was evident that the issues with the company are deep.. I'll be going with someone else next time!

10/10 recommend! Paula helped us with putting together a supply list and ordering everything we…read moreneeded for our DIY backyard patio installation. She was very knowledgeable, available and made the process SO easy. Her customer service is rare and she was a dream to work with! Everything just got delivered and we are very satisfied. ​​

The checkout lady is always so nice. They have a nice selection of unusual plants that other…read morenurseries don't have. They also cost a lot more than other places.

I can't gush enough about Rosby's. I visit every year to grab a peck of cucumbers and some…read moregorgeous, fresh dill to make my pickles. Every year, their cucumbers far rival any other market or vendor. These cukes are fresh, bright, firm and delicious. Dill as fragrant as you can imagine. Their marketplace also has everything you need for canning- reasonably priced mason jars, pectin, beautiful fruit and recipes. The staff is ever-helpful and friendly. The prices are a great value. I can't wait to go back for raspberry picking! One of my favorite things is that they keep their website updated so you know when to expect the cucumbers to be in season and when they'll be done with raspberries. They have even sent postcards! How great is that?

May 4th, I stopped by Petitti's in Oakwood, usually go to Chagrin Falls location. Beyond pleased…read morewith not just the selection here in Oakwood but the service! Ms. Aaliyah not only went and secured an extra cart, but placed a brick behind my cart so it would not roll. Then she helped me with my carts to the car, near closing time, and asked if I wanted "plastic liners" so I wouldn't get my Bronco dirty; helped me load up my car. That is going above and beyond, exactly the type of service desperately needed in all retail environments! I'll be back!

I visited Petitti's recently to purchase some grass growing supplies. I talked to Rachel, who told…read moreme which grass seed, starter fertilizer, and peat moss to buy. I aerated my lawn and then spread the grass seed per the instructions, along with the starter fertilizer and peat moss. I've been watering for three days and I can't wait for the grass to start growing. Petitti's customer service was friendly and they pointed me in the right direction. They had everything that I needed in stock and in varying brands and quantities. I'll visit again when my garden needs help.

I have been purchasing tropical lilies from trickers for over 30 years. I live close by so I order…read morethem months ahead so I can pick them up the first week in June. The lilies I got this year were tiny without even one flower bud. In past years I would get plants with long stems and large lilies pads and would have flowers the same day or at least the same week I placed them in my pond. After two weeks I still have small plants without flowers. I wrote to complain and was told that because of cold weather this spring some of their varieties did not do very well. I purchased American Beauty and Helen Tricker varieties. I asked why they didn't contact me and give me the option to take different varieties? Their response was they may consider that next year. The plants I received were not worth the premium prices they charge.

Stay away! The…read moreshipping is far more expensive than if I shipped it myself! I thought they got a discount on shipping. When I called to ask, they did not offer to ship at the actual rate. Some plants are twice or more expensive than other stores. Always check other places. They didn't ship my plants per the shipper's policies that puts lifeforms in danger. The fish died as a result.

They were so incredibly thoughtful in helping me get delivery gifts for the holidays. I called…read moreright before the delivery person was set to pick up orders. They helped me get my order in under the wire so that it would be guaranteed delivered in time. They could easily have said that it was too late. They were also great about helping me pick options within the budget I'd set, including the cost of delivery. The gifts were lovely (an arrangement and a rose globe that will last for months) and it was such a lovely way to bring some holiday cheer to two special people.

I called on Monday to see if they had a specific plant Aloe Vera plant and before I could say…read moreanything else out my mouth the lady who picked up the phone was rude and rushed me off the phone and they didn't have the plant I was looking for I purchased from this location many of times and I never been hung up on or rushed off so unprofessional and unfortunate that I have to write a bad review hopefully nobody else has to experience or go through what I've gone through