Joe the owner showed up right on time. Joe was personable, and…read more respectful of my property. My carper looks wonderful ! I would recommend this company, and will use them again. 06 2026 Marlon P.

The owner is nice and got out some spots in our carpet that have been there forever and were not…read moreable to be removed by other methods. I would definitely recommend setting an appointment up with them.

Christian Stubbs was a terribly unprofessional tech. He wrote into comments offensive comments…read moremisrepresenting comments made prior to the cleaning. Where he stated "this stain won't come out" and we responded that is fine since we just need a cleaning done, he quotes us in comments that "we LITERALLY said we don't care what the carpet looks like because we're moving ". We NEVER said that. It seems he was being vindictive because we did not want upgrades. He stayed there were pet stains when THERE WERE NONE!!!! He was a petty and vindictive person and I highly recommend never letting him into your home!

Hands down, the absolute BEST experience I've ever had with a cleaning business. Our 10 year old…read moresofas were in need of deep cleaning due to multiple large family gatherings over the past few years. Demond thoroughly explained the process he chose to use and was extremely meticulous throughout. I am blown away by the results, the last time they looked this good was when they were purchased. I can't recommend Sani-Bright and Demond enough, I am a very happy - and repeat - customer!

Great communication! Having them out to help us declutter and shift some things around soon. In…read morethe meantime we are in contact and we have a wonderful feeling about the outcome! Since they haven't been here yet I gave a 4 star but from our conversations I believe that they are going to be what we need! Will keep you posted on the results.

did an amazing job on my carpets! very old tired dirty floors brought back to life! thank you!read more

I contacted Trent's carpet cleaning a week before thanksgiving and they were able to accommodate my…read morebusy schedule! It was very easy to receive an estimate with fair pricing. Great family owned business that I will be using again.

BEWARE. DO NOT HIRE! Our upstairs laundry room overflowed…read moreand flooded in Feb 2025. Our original flooring had been discontinued and we'd worked with several companies to find a similar style. After weeks of searching, we reached out to Trent's Carpet Cleaning & Restoration. He found the exact flooring we wanted and said he could start right away. We also opted to have Trent's replace carpet in areas insurance didn't cover. He said the flooring would have a lifetime warranty and would not chip or scratch. He promptly took a $10,000 deposit, only to later tell us we couldn't get the flooring we picked. We ended up reluctantly agreeing to a different floor Trent suggested. From day 1, we had issues. He positions his company as a family business operating with integrity, but I would challenge that. Trent never visited the job once work began and did not manage the project. I had to act as liaison between him and his workers. The days and times they showed up were never consistent and rarely communicated. Throughout the process, Trent tried to cut corners -- despite insurance covering the cost. Workers would show up unannounced, and Trent would call expecting us to pick up and move everything for them. With 3 young kids (including a newborn), this is not realistic. Not to mention, insurance covered moving as an exact line item. Trent also tried to re-use broken shoe molding and quarter round instead of replacing -- again, items specifically covered by insurance. Several damaged pieces of flooring were installed and they were clearly frustrated when we asked for them to be replaced. We had to constantly inspect the work and confirm items were being addressed. By the time the job was "done", we just wanted them out of our house. When it came time to pay the balance, Trent collected nearly $5,000 in additional "overhead and profit." He came to pick up the check without doing a walk through, asking for feedback, or thanking us. Right away, the flooring started chipping from the smallest things -- a Norwex mop, a small plastic toy, etc. We emailed Trent on Nov 4, which he never responded to. Shortly after, we noticed water around the downstairs toilet. A plumber told us the wax ring was not replaced when the toilet was reinstalled after the floor work. Ironically, Trent had a plumber connect and disconnect our water softener, but didn't use one for the toilet. On Nov 21, I reached out again. After several follow ups, he finally came out Dec 9. Trent acknowledged the chipping and the water damage, though stated several times they always replace the wax ring. He said he'd file a warranty claim for the chipping but couldn't return until the New Year to replace the water damaged flooring. I followed up Jan 6, Jan 23, Feb 9, Feb 16, Feb 20, and Feb 23. Trent said he was waiting on the warranty decision before addressing the bathroom floors. Despite multiple follow ups, there was no decision. On Feb 23, Trent sent workers to do the repair with zero guidance and no replacement flooring. I contacted the manufacturer, who confirmed Trent had never filed a warranty claim. When I asked if I could file it myself, I was told it had to go through Trent -- who clearly does not take care of his customers. It is now Mar 30. Our water damaged floors have not been replaced, the $200 plumber bill has not been reimbursed, and nobody has contacted us about a warranty claim.

We have an 8-foot round rug that had a big spot of cyan printer ink spilled on it. We took it to…read moreLangenwalter and they got the spot out! The rug looks like new! Thank you!

I've used their services in the past with good results, however this time I'm very disappointed…read more Many stains seeped back up after the carpet was dry, was told this is normal when I called to discuss my concerns. Had not happened in the past but ok. Was also told the kind of carpet I have cannot have stains removed, but it worked before??The worker talked way too much and wasted a lot of time when he could have been working. I paid $425 for cleaning 5 rooms and a stairway. I was told I was not charged for stain removal so it is not guaranteed. Their employee talked about everything but my carpet and did not explain anything about stain removal. My carpet is old and I had realistic expectations, but have gotten much better results in the last two years with this company. I would have paid more to get it done right. I will not ever bother using their services again.

The technician who came out yesterday was so nice and friendly! It was my first time using this…read moreservice and he made me feel at ease and we actually talked about our families, raising kids, and being in a military family. It didn't take long at all and looks and smells great after! I did 3 rooms, stairs, and a hallway. We will definitely have them out again in the future and would recommend this service. We have a 20 month old so it's also nice to know there aren't any harsh chemicals that he has to stay off as it's just super water.

DONT WASTE YOUR MONEY…read more Avoid this company if you expect quality work My tenant paid Zerorez Indianapolis to professionally clean my vacant rental property in Whitestown, IN on April 13, 2026, and then paid again for a second cleaning on April 20, 2026 after moving out with pets. I live out of state and trusted the company to do the job correctly. When I inspected the property on May 27, 2026, there was still a shocking amount of dog hair embedded in the carpet even after TWO cleanings. I shared photos and was basically told they would do nothing unless I paid again because the 30-day window expired. A professional carpet cleaning company should not leave behind visible pet hair after two appointments. Completely disappointing experience. I would never hire them again.

very disappointed in my most recent experience where I had them scheduled for a week and less than…read more24 hours in advance their time changed 4 hours later for arrival. moved schedule around and then they were 3 hours later than that so I had to cancel. they have not tried to get me rebooked even though I've been a customer for years...unprofessional

They arrived several hours late and what was stated as included on the website - fragrance, heat…read morecleaning were extra. The carpets were in a rental home so VERY dirty but honestly didn't look any better, and smelled worse. Took quite a while to dry and LOTS of "debris" needing cleaned up.