Fabulous doctors and staff! Worth the wait for new patients and as an established patient, you…read morebecome like family in this community doctors office. Convenient lab in the office so makes it easy for bloodwork. Hopefully, we will never have to change doctors again!

We were never seen by the office but we decided not to even start based on the terrible attitude of…read morethe lady I spoke with. I had called to notify the office that my physically disabled son had gotten Medicaid (he just turned 18 and finally qualified). The lady said that they do not take Medicaid and will need to cancel the appointment. I asked if they can just take the regular insurance. The woman said no, that's illegal, and I should've told them that my son had Medicaid in the first place - and she said it in an accusatory way, raising her voice, as if I was trying to be sneaky. In reality, I had made the appointment with the MD office so long ago that my son got approved for Medicaid during the long wait for the first available appointment. Her rude accusatory tone was a huge turn off so we are pulling our whole family before we give this office a penny.

Staff is unfriendly, disrespectful, and unwilling to help in desperate times of need. My family has…read moregone to Dr. Shukla for years and he has recently hired a new staff that does not treat his patients with respect. He is the only Doctor in the office, the others are Nurse Practictioners; it takes weeks to get an appointment with the actual doctor. The waiting room was an uncomfortable environment, as there were assistants behind the counter talking poorly of other patients (loudly enough that the entire waiting room could hear). We have gone to bayside for years, however with this current turnover in staff it is safe to say we will never return. Definitely would not recommend this office any longer.

The new facility is so professional yet friendly AND efficient. Been patient for over 30 years and…read morewouldn't change ever. The staff is patient oriented and you feel like family there. Just a plug for my dr Lauren Bieber and the PA Jenn. I am blessed with great health practitioners. Great place. Positive improvement!

Been with them for years and have seen a deterioration of services. Probably will change to another…read moregeneral practitioner.

Updated review...I still love the staff here. However, this is concierge service which requires me…read moreto pay extra yearly. Their offer is guaranteed appts, 24 hr access and Stella care. I make sure any other doctors I see sends all info to Dr. Benns. Very seldom does she read it. As our visits start she'll ask "Oh when was that test done", "What were the results"? The practice charges a copay for bloodwork which is required every six months. A few times emails were unanswered and I ended up calling the office to get an answer. I'm not saying it's the worst but it definitely doesn't deserve 5 stars.

From the owner: Dr. Erika M Benns graduated from the MCP- Hahnemann University School of Medicine in 2000. Dr…read more Benns completed her internship and residency at the Atlanta Medical Center in Georgia. She is certified by the American Board of Internal Medicine. Dr. Benns has an interest in preventive health care, especially in the areas of hypertension and diabetes.

Dr.Thornton is absolutely the best physician (I can honestly say) that I've ever had. Unlike most…read moredoctors, she came into the exam room with a huge smile and infectious positive sunny attitude. After discussing the primary reason for my visit (suspicious skin abscess), she took a moment to ask me if everything ELSE in my health was okay. It took me be surprise, to be honest!! Normally, physicians I've seen in the past have only addressed the primary reason for my visit. Never really caring about "the rest." Dr.Thornton is my new primary doctor. She is absolutely the best of the best. Highly recommended. Office is super conveniently located, great parking, and very convenient to make a quick appointment with Dr.Thornton via ZocDoc.com or calling the office. AND... they take most insurances. Nice! I LOVE this place!

I can't say enough good things about this practice. I've been seeing Dr. Briones for over 4 years…read moreand she is the most thorough, caring and compassionate doctor. She goes above and beyond her job and has helped me in countless ways. When she was out on medical leave, I saw Dr. Patel who was also very kind and understanding. The staff working at the front desk are always very helpful and I never have to wait in this office which is amazing. I was just there yesterday and I didn't even have a chance to sit down on a chair in the waiting room as my name was called right away. Your time is valued which I greatly appreciate. They used to have an office in Coatesville which was much closer for me but it's worth the further drive to West Chester for the great care I receive. Like many doctor offices, book your appointment far in advance because their schedules get very full. I can't say enough good things about this practice and I would highly recommend Dr. Briones!

Spent six years with this practice. only time they would do anything is if I came in as a jerk and…read moreforce them to do something. case in point colonoscopy, had to be forceful to get a exam and appointment for colonoscopy. But once eve ran around the office letting everyone know she going give me a rectal exam( very unprofessional & where's dr. Patient confidentially?, I had one done and yes glad I DID NOT LISTEN TO DR. & waited 2 more years( be dead waiting for what the dr think is right.)other issues you have to go there 3 times for same issue before they take it seriously. Then medications they prescribes YOU NEED TO READ MANUFACTURERS RECOMMENDATIONS, case in point eve prescribing 2 a day one in morning and one in evening when really your supposed to take 2 in the morning and 2 in the evening. So I finally had my fill with this practice and send a letter in the portal that we always communicate through, stating I had enough with the lack of unprofessionalism this practice and I'll be finding a new dr. This weekend. Once again eve shows how out of touch with her patients & sends a certified letter that I'm guessing states she's not going be my de anymore. SAD IT TOOK EVE 6 YEARS TO FINALLY BE ON THE SAME PAGE. Now they sent me a $10 charge for a certified letter that's saying the same thing as I sent them in their own portal!! Remember your health is your responsability, and never put it in an other persons hands cause they are here for the money not you!! I could go on on how they screw up prescriptions, X-rays on wrong shoulder, etc., if you thinking about this practice look further then here. Unless you want to be your own dr. But paying them. Really this practice was only good at writing prescriptions but then they can't get them to correct pharmacy or prescribes the correct dosage. I'm just getting old and putup with this crappy service way too long. My health gotten worse going to this practice but my prescription load had quadrupl. When I started going to this practice I told my PA about my heartburn and that I'm a soda whore. Hear reply is here's a prescription for heartburn medicine. Nothing on trying to fix the problem such as stop your intake of high fructose corn syrup. once again your responsibility is finding a good Dr. and this isn't the place to search for one.

Poorly run front desk area. Also, Dr Sweeney has no compassion at all and rushes you to through…read moreyour appointment. Worst Doc I have ever had!!!!!!

Dr Sokoloff has been an excellent doctor as he is intelligent, well versed and updated on medical…read moreadvances. He is open to alternative therapies such as acupuncture and encourages healthy lifestyle practices that stress healthy eating and exercise. He is kind and a good listener as well as a good educator. Just the best!!!

From the owner: This form of primary care includes a time-intensive, personalized approach to addressing health and…read morewellness needs. This allows our doctors to spend the time with patients working on lifestyle medicine and placing a strong emphasis on prevention-care. Your doctor will be your health advocate and when you require attention from a specialist, your doctor will provide oversight and coordinate your care to prevent gaps in your treatment and prevent duplicative care. Your doctor will quarterback your healthcare and be at your side when you need it.

Several Critical Care nurses at AAMC recommended this lady to me as my primary care physician. I…read morehave nothing but wonderful things to say about her and her staff. Dr. Arata really knows her stuff. On my second visit, she quickly diagnosed an infrequent but painful problem I had in the past that 3 other doctors had missed. All the other doctors knew the problem. But Dr. Arata was the only one to find the cause and propose to me a solution.

Dr. Arata was prompt, professional, courteous and knowledgeable. Her staff was friendly and the…read moreoffice ran smoothly for time I was there. Even though I was there for a healthy visit/check up, she was thorough and comes highly recommended from the medical community.

I have been a patient of Dr. Eversly for 20 years plus. When you look up the definition of a…read moregreat, caring, understanding , who treats you like you are his highest concern, you will see his name on bold letters. Thank you Dr. Eversly for you years of impeccable medical support and kindness. S. Benning ******

I have been seeing this doctor for over 10 years and have nothing but the utmost trust in him. He…read moredoesn't just give up when you have a medical complaint. He will run further tests until he can figure out what is wrong. He is very good about fitting people into his schedule whenever he can, even if that means working through lunch or late. The nurses are all very kind and if you call, he will always get back to you either by lunch time or at the end of the day. Sometimes the wait is long but that is usually because he has probably squeezed someone in who was sick, so I don't mind as I've been in the same position. I definitely recommend this practice and especially Dr. Steven Eversley.

I highly recommend Dr Silverstein and his team. They are not only very thorough, but give…read moreexceptional care and service, especially in emergency situations.

I have been seeing doctor Silverstein for over ten years, my father has been seeing him over 25…read moreyears. When I walked in for my first appointment I was young, and was suffering from many different medical problems and was seeing many different specialists. I walked in and handed him a paper with all of my medical issues and what bothers me, when I was diagnosed, by who, and who I had been seeing. He looked at that paper for about five minutes then looked up at me with shining eyes and said "your a challenge. And I love a good challenge. I would be honored to be your doctor and help you through all of this if you let me." I now only see one of my specialists and he is able to take care of the rest. He was there for me when my mom died and made sure I knew if I needed anything at all, even just to talk, that he was there. Granted he is no spring chicken anymore and is getting up in years, but he is still the best doctor.