Walking into the store the associates greeted me and my daughter. Walked into the store around…read more4:50pm to look for a shirt and shorts for my daughter. An associate by the name of Cristian had a great attitude and provided excellent customer service. Made our experience shopping at this store superb.

Service was amazing this one lady went above and beyond to help me find what my family needed. Her…read morename was Malina she had a beautiful soul the staff if usually pretty helpful but she was patient.

042/2026/Feb Very…read morehelpful staff ! Looking for a Curry Shirt for daughter to wear to the game ! Found the size to wear in the youth section!!! Wow!!! Very pricey for a good quality jersey !!! Lol can't afford one for myself to splurge!!! But daughter was very pleased with the purchase!!!

They should allow returns not just exchanges. I've never been to a store that doesn't allow…read morereturns. Never coming here again!! I'll be shopping elsewhere.

Great store has everything and plenty of sizing and choices for a good road trip. Staff is friendly…read moreand pricing is good

I never thought that I would ever review a Big 5 in my life…read more But I just met Fishing Ollivander at this Big 5 and he helped me find the fishing rod. Or, I guess, the wand chooses the wizard, Harry. He spent time going through different rods with me. Then he pretended to be types of big fish and trained me to use my hip to catch said assorted fish. When I found my ideal wand / rod ... it was magical. Next came the reel and it was almost as expensive as a PS4. But my very own Fishing Ollivander recommended it. And I'm not some filthy muggle. Hooks? Done. Questions about Carolina Keepers and sliding sinkers? He knows the way. He was there when the old magic was written. I don't know if I'll catch that 100 lb tuna tomorrow, Dave. But I already landed the next best thing: magical customer service and the best fishing store on this side of the 10 freeway.

Turners Outdoorsman is ok. Sometimes you get great service…read moreand Sometimes you don't. They have some decent guns.

Waited 40 minutes to simply buy ammo before being told that I needed to sign a tablet to get…read morecalled. If you value your time, don't come to this store. They will never prioritize you as a customer and keep you waiting in the dark while having an hour long conversation about how .45 is better than 9mm. Do better guys.

No bueno...if want a Letterman's jacket 12 months after an order go to Lefty's…read more Nice Colton HS gear...hats

Upset with our first encounter with this company, their hours are listed online however called all…read moremorning and no answer! Then their v/m says to text with any question, did so, no response for over an hour. We were looking for some last minute baseball pants, hoping to give local people a chance before driving out to Ontario. Unfortunately with them not answering their phones, we made the drive anyways. Will not try again.

Met with Kelly today to sell several items I have been holding in my garage for a few years. Hey…read morewas extremely honest with me, openly admitting that I could get a better price if I waited a little bit to find a private party, but if I wanted some quick cash he would help me. Super friendly, quick, and I feel gave me an honest assessment and deal. Thanks Kevin!

I've never done an online ammo purchase before and dealt with ammo transfers. I did my first online…read morepurchase, called up Red Star Armory and notified them. They received the package and I went with all my paperwork to pick it up. All went well, service was super nice, and it wasn't as complicated as I thought I would be. I'll definitely be going back.

Best store ever i bought few guns from them and a lot of ammo, Taylor is amazing he is helpful and…read moreknows his stuff, he answers all the questions and he always gives me the best advice and deals ever

First time purchase. Staff was knowledgeable and courteous. Background check and purchase pick up…read morewithin timeframe given.

New retail store addition to Inland Center Mall …read more Checked on new arrivals of sportswear! Very vast selection of brand names sportswear outfits and footwear ! Being a newly opened store customer service needs upgrade! No one stationed at the entrance to offer help ... busy talking by the service counter! Will come back next visit to check sale items for sure!

My experience at JD sports is horrendous!! What happened to customer service! The manager who is a…read moreyoung tall female is extremely rude. I paid almost $200 for shoes and I needed help returning them. She did not bother to help. In fact she kept telling me to get out the way. This is my second time coming to return. The first time they told me to call customer service to help me with my broken link. I did that and I was told the transaction number would suffice for a return. I came a second time and she didn't even bother to look at her screen and try to help. It's laziness. I need help and the managers pretty much leave the customers on their own. JD should have a customer service where employees can call and help customers. She kept hinting I step aside as I'm trying to log in to the app to get information. My receipt was never emailed to me so I've been having issues with returning my product. However there is proof of my purchase. The issue here is that employees are not willing to go out of their way to help customers. This issue happened because the employee who rang me up at VG didn't sign me up correctly and the receipt wasn't emailed to me. She didn't even include y number she imputed 0's I'm on the phone for the third time with JD sports and again they are telling me the transaction number is enough. This broken system does not allow for smooth returns in a digital era. I would not recomend to purchase shoes here if returns are this difficult. After calling customer service for the 3rd time and a 45 minute call the customer service rep called JD sports for me and walked them through the process of processing my return. The manager Edwin Hernandez. Was the person I spoke with the first time I walked in to the store and attempted to return my item. He didn't even apologize for wasting my time. Nor for the lack of support for my issue. The initial response for these associates is call customer service. If they called customer service themselves and tried to help me it could have been done then.

He needs to improve at the store. This has to be the worst experience I've ever had at a big five…read moresporting goods do not shop here worst store in the area go to Redlands Loma Linda or somewhere else don't waste your time with these people big five sporting goods at 2150 E. Highland Ave. in San Bernardino has to be the worst store in the area don't shop here. Their manager Alanis no good. He will not help you get results and pushes customer service at you not understanding his own policies.

Before entering the store, I wasn't sure if they were open since there wasn't a open or closed sign…read morein the window. Although there was no COVID-19 precaution signage clearly posted, I liked that all employees and shoppers were wearing masks while shopping inside the store. Once inside the store, I noticed employees hard at work stocking shelves. I appreciated being asked by an employee if I needed assistance not too long after entering the store. I like that all sport area are clearly labeled although I think was annoyed that I was unable to locate running items since there was no clearly marked running section of the store;the closest I could come to finding running related items was in the fitness section. Another minor annoyance was that although there were boxes throughout the store, they were completely out of hand warmer packets. The store is vey well laid out and is great for most sports enthusiasts but if you're someone who's main sport is running, you'll definitely have to look elsewhere for running supplies.