Sean helped me the minute I walked in . He answered all my questions helping me to define game I wanted . I bought Nintendo switch games and purchased warranty I wanted. Thank you Sean your buddy Kevin will be back read more

Super nice guy who was talking to us. It's GameStop so it's not like they have a bunch of hot new games at good prices. They have good merch and novelties though! read more

Nice to see Gamestop in the region. Growing up usually came here to grab a game. Not many other stores dedicated to the industry anymore.

Absolutely awful. Customer service/support consists of inept morons who can barely read, much less have any sort of knowledge on how to launch an investigation for lost packages. FedEx is just as bad a company as GameStop, luckily both companies are failing. GameStop, you're awful. Looking forward to seeing you close all of your stores in 2022. read more

Staff at this location is good,but they do not tell you when items you pre-order or order are damaged or severely damaged. And don't really help to find a way to fix the problem. Yes I confirmed with an employee that they check the product before they give it to customers but gave no reason why they would not mark it as damaged. I order Funko Pops through GameStop and they usually come in a cardboard shipping boxes that fit perfectly for the funko pop box. The shipping boxes are never damaged but the Pops end up damaged. I know a lot of you will say I should just check them at store and return them. I have done that and they never offer anything to fix the issue. read more

Updated Review 2017: Corporate changed its policies and could give two shits about its loyal costumers now. All the good people that worked at this location, like Lonney and others, were replaced with cheaper labor (at least they act like it). So so sad :( Doing my game shopping with Best Buy now.... they give a discount off NEW games not just preowned and they don't take your money for things they can't get. Much better program. Original review 01/29/2014: I don't agree with Daniel, I live in Marysville and I'm an avid gamer so of course I'm a Gamestoper. I used to go to the Everett store, until this one opened in Arlington. Now I only go here, not because it's closer, because they're about the same drive for me, but because of the people. The manager Lonney is really nice and honest, he takes his time to answer any question I have, and I've never recieved better customer service anywhere else. They even managed to hire some cute gamer girls that know there stuff. I really like the staff and if you like friendly people helping you too, then this is the place. And on the subject of trades.....dude Daniel, a seven year old used wii console that there selling for like $45 bucks of course isn't going to get you allot. You have to be reasonable. I come in about a week to two weeks after the game that I want releases so I can get it preowned and cheaper, play it (and if I finish it in a week, they let me return it and I get all my money back! Like a free rental!!! I may abuse this policy a little bit lol) then trade it in as soon as I'm done with them, (within the first three months after release) and they usually give me around $25 to $40 for that $60 game. Honestly, it's an awesome deal if you know how it works. Again, try these guys out, it's a great store with great people, and even has some great ways of saving you money if you know what your doing. Happy shopping!! read more

The staff here has always been very helpful and friendly. Good selection too. I will say occasionally the staff seems overwhelmed but that is the case in any Gamestop I've ever visited. They usually have 2-3 employees on duty so it doesn't take very many customers asking questions to cause a line to form. read more

Best gamestop around. All the staff is great. I assume from direction of the manager lonney. He needs a raise or his own store! I'd be a faithful customer as I am now. I get calls and txts to notify me of upcoming events and Releases. Get greeted like a friend and have never had an issue. Other gamestops do not function the same. And to Daniel there is Always those hoops to jump when it comes to trades. read more

They're OK. Understaffed and any game worth anything is overpriced, but that's about the same at any Game Stop. Nothing great to say about them, nothing terrible to say either. Just 'Meh'. read more

The staff was helpful and friendly. No pressure when shopping and a nice selection. We went in for a used Wi that could come with a warranty, although we were informed we could get it cheaper at the close pawn shop those can not be warranted. Very happy with our purchase!! read more

I brought in a Nintendo Wii with a few games and controllers to inquire about the trade in value for these items. Once a got someone to help me, I simply asked if I could get a ball park range for what a Wii console trades for. I was told that they couldn't tell me what it was worth until they "tested it." I explained that I didn't want to waste my time and theirs while waiting for them to test the system and that I simply wanted to know a rough value to see if I would be interested. Still they maintained that that was impossible, so I agreed to wait while they tested the items. While waiting for the test to be completed I observed a worker making personal calls while not helping other customers. I even had a employee tell me that his manager isn't very helpful. The workers appeared to have no customer service skills and seemed like they really had no idea what they were doing. In all, I waited for 45 minutes while my console, games and controllers were tested. I was told that all the items could be traded in for $80.00, which is extremely undervalued. I have no problem with what they offered me, but how it was offered. If they could have just told me approximately what the value was, both parties could have 45 minutes back. Avoid this store, poor management for sure. read more

I spend a ton of money at game stop, my fav store is in Redmond on Redmond Wy. This store is awful, they don't understand customer service at all. I came in planning on dropping a couple hundred and wasn't acknowledged, one gal was helping some people trade in stuff and the other guy behind the counter had time to only answer the phone and do nothing else. I waited about 15 minutes and finally left. These people need some serious training. Don't waste your time or hard earned money. read more

My go-to video game store. I've been to most all of them - Gamestop and otherwise - North of Seattle, and this is my favorite. The kids working there are always helpful, as much as they can be; even when busy. Decent selection of new and used. My only complaint, which holds true for all of their stores, is that they're poorly laid-out with so many merchandise displays that it's hard to maneuver, and browse the games. Recently hired additional staff, which helps with peak times. read more

Just spent quite possibly the worst hour and 43 minutes of my life in this store. To start, I needed to switch my preorder from a different location and homegirl at the register stated that it was "too confusing" for her to do and that I needed to wait for the other cashier to do it. So cashier number 2 spends 15 minutes shooting the shit with some dude and completely ignores me. I'm finally able to get his attention and low and behold...he's having issues getting me my preorder bonus. He spends the next hour and a half dicking around on the computer, half ass attempting to help me. Meanwhile he is helping other customers, having conversations with the other cashier, and then his damn girlfriend walks in. Now homeboy completely ignores me in favor of talking to his girlfriend. In the end I ended up saying forget it...I don't need it and walked out. Did I get an apology? Yeah, no. Worst customer service I've ever experienced. Absolutely ridiculous. This is the second time that this location has screwed me out of my preorder bonus. Let's just say I won't be coming back. Way to burn bridges GameStop. read more

Called to get some information on buying a PS4. The lady told me she was too busy with customers and to go to the website. That's enough for me not to ever visit this store read more

The staff here is always helpful and really nice. Sometimes they take alot of heat from customers that they don't deserve. If you are looking for something specific, ask for Matt, he'll help you out. read more

Similar to every other game stop I've been to. They tend to be a bit busier, which I get when you only have 2 employees most of the time. Staff was super friendly, and calm when it got busy which was great. They like to have fun, and know their stuff. read more

Its always a pleasure going into this game stop. The women help me out the second I come into the store, and answer all my questions. They do have a Xbox One and PS4 on demo there on high quality TV's. I also used their trade in program, where you can bring them game products to trade in for store credit, or cash, and they had actually given me more money for the cords than I expected. They also try to build product packages for customers, which I think is great marketing. The store is always clean, and easy to find my way around. I will be back. read more

Xmas rush is the lips service we got , your employees didn't do their job right. We spent time and money in this store and you can't put my info in right, sell me a messed up Xbox and now because of your employees mess up I don't have a warrant? Tell my 8 year old why and how this is our fault. You A$$ holes have all the other crap we got that day just not the broken Xbox you sold us.... read more