Pretty disappointing experience at this location during the "Chaos Rising" release event. I arrived early and was 30th in line. A staff member at the door handed out tickets and clearly stated that anyone who was 46th in line or under would receive a promo card. Based on that information, I decided to make my purchase. However, once I got to the register, another employee, I believe his name was Christian - short guy in the picture told me I could not receive the promo card unless I had a Pro or Player membership. I explained that this requirement was never mentioned by the employee managing the line outside. She specifically stated that the promo cards were for those within the first 46 spots in line, with no mention of needing a membership. Before attending, I had also called other nearby locations to ask how the promo cards would be distributed, and I was told they were first come, first served. Again, no one mentioned any membership requirement. The inconsistent communication and lack of transparency made me feel misled as a customer. Unfortunately, because of this experience, I do not plan on returning to this location. read more

GameStop - Bad Customer Service - Avoid if possible - Video Game Stores Near Me - Austin, Texas

Killing time while we wait to be seated at the Cheesecake Factory'. 50 minute wait...sigh. My brother asked me to look for a controller for his Xbox. I didn't realize there was a GameStop so close by. This store has all things games along with some toys. The hubs and I perused the store. We did not find the specific controller my nephew wanted. If you are a gamer, this is your store! GameStop has a wide variety of prices from sales at 75% off to items for hundreds of dollars. There was only one sales associate and he looked a lot overwhelmed by the number of customers. read more

See all

Came here to look for poke cards and they had some boxes! The staffs were nice and helpful! read more

See all

So not impressed with whoever is working the shift today 6/9/26 at 3:30. My husband and I stood at the register wanting to buy some games while he ignored us and fiddled with stickers and other miscellaneous stuff at the desk. It was very awkward so we left. read more

Nice staff and was helpful to me I as in like for few min . I had questions about a game I got and I physically couldn't understand how to push through it so I brought it in and asked the person to play my game and show me how to get past a area in the game in needed help with and they were able to help with out even knowing the game . Made me happy read more

I LOVE this GameStop so much, manager is really hardworking and deserves a raise! There was this one worker named Mason and he helped me return a busted PS5, great store, I don't know what that other reviewer was on about read more

If I could put half a star, I WOULD! bought a PS5 and the controller was defected. Tried to get my money back and the guy gave me no explanation as to why I can't get my money back! HIS NAME IS MASON!!! 730386! You suck and should be fired for the disrespect and not wanting to do YOUR JOB! Go to any other GameStop but this one read more

We called the store three different times to try and see if a certain game that another location said they might have was in stock. It's kind of a bit of a drive for us, so calling in advance was ideal. We were frustrated when we all three times we called we got no response. Finally, we just took our chances and drove to the store only to find employee sitting watching something on their phone. Don't come here if you need anything specific. They don't have anything in stock either despite being a bigger store- it's not even just for super specific titles. Most you'll get is bad used games and e gift cards that you can just get at Target. read more

Game Stop..my teenage sons favorite store. This Game Stop location is tucked between Barnes and Noble and the Cheesecake Factory in the Arboretum so it is very convenient for me since I literally work in the same parking lot so when my kid gives me his money to buy PS4 cards for him I of course charge him a "mama stopped on her way home" fee. :) And everytime I have gone into this GameStop location all the employees have been very helpful because in reality I have no idea what I'm buying. So for sure I describe this location as convenient, friendly & helpful employees, and clean. -Rebecca out read more

I Came In Looking For A Few Games For The Xbox One. Overall Probably The Biggest GameStop I've Been In. They Had The Sorriest Selection Of Games With Hardly Any Games! Didn't Have Anything I Was Looking For. At Least I Got Help From The Employees , But No GameStop In Austin Had Any Of The Games I Was Looking For. read more

My neighborhood gamestop! My husband and I have been frequenting them for the past several years. I know gamestop gets such a terrible rep from folks selling their old/used games and gamestop giving little to none, but what, it's a business model they have and don't take it out on the retail folks. The people that work there are amazing. From the manager Kyle to the ladies who work and KNOW their games and material instead of driving a pressured sales tactic. They genuinely like to chat with people and do their best to give you a great sales experience when you enter the store. Also, the store recently underwent a redesign so the shelves of products and the store layout is SO SO SO much more beautiful, clean and easier to traverse. So many fine neat figures, products and that which reminds me of my other fav store Dragon's Lair in Austin for their figurines. I've also been to 10+ midnight releases here and I just have to say the way they organize, put on fun contests and trivia, snacks and drinks out of the staff's own pockets, and line-up and distribution is 5 stars all around. I really enjoy the folks that come here, the streetpasses that I pick up and the nice chit chat that happens when we come in. Pokemon midnight release here for X/Y was GIANT and the store was snaked back to back with little to no place to sit, Fallout 4 similarly with a big crowd but they keep you going til midnight which is great. I've also sold used/old iphones and they actually pay out decently in cash for when you don't want to deal with mailing in and waiting for payout from the likes of those types of services. read more

GameStop - Splatoon amiibo! - Video Game Stores Near Me - Austin, Texas

See all

Unimpressed. I called up to figure out if they had a game in stock. At first they seemed friendly, but totally unwilling to answer simple questions. It was very weird. I was about to head over and buy something. Customer service at the store level was completely unwilling to let me know if I'd be traveling there for no reason. It was wild. I would not recommend buying from here. read more

I had such a great experience here. Anthony was a tremendous help & answered all my questions. He helped me find exactly what I needed and gave me solid recommendations. Thank you, Anthony!!! I'll be back soon! read more

They closed the door on my face and were rude to me, despite me being there at the time they told me to be there. Never buying physical media again. read more

Great prices for Pokémon booster packs, nice staff that makes sure you get all the discounts they can give you. Dunno what else you could really ask for. read more

R2D2 and the amount is a good day to go home to a good time for the day and a great time for you. C3PO and the amount is a little description about what I meant to do. read more

GameStop - Video Game Stores Near Me - Austin, Texas

Terrible store. I have now come to the store on 4 different occasions and they have a sign up starting that they will be back in an hour. Since when is this a thing? I've never seen it in my life read more

Bought two copies of Megaman for Switch. Tried to return one of the copies (unopened and had receipt). The store refused to accept the return. The store offered me $5 as a used copy as consolation. This was an unopened game with receipt!! GameStop is clearly corrupt. I have been a Powercard member for over 10 years dating back to the Edgecard, but I am done doing business with this crooked company. They're an insult to gaming. read more

There were two guys working yesterday. One guy was short and busy doing work. He seemed fine. The taller one was the one that made me uncomfortable. He seemed like he might be the current manager. This was yesterday at like 4:30 pm. He was pushing hard to try to sell me something. It was very cringey, just randomly bringing up other products and telling me about he likes to buy things right away when they came out. It made me uncomfortable so I won't be back to this location. read more

Here is how things usually go at any Game Stop across the country: Me: Hey man, you guys have [insert game I actually want to purchase here] new? GSE (Game Stop Employee): Yeah we have that.... but do you want to buy it used and save $2? Me: No thanks, I like my money to go to the developers not the owners of Game Stop. GSE: But you can save $2!! Are you sure? Me: Yeah, I'm sure dude. I'll take it new thanks. GSE: Well, do you have any old games that you want to give to us for virtually nothing so we can buttrape the next kid that walks through the door for a huge profit? Me: No man, I'm good. I like to keep the games I buy in case I want to play them again later... and I really don't want to see you buttrape any of your customers. GSE: But, we will give you $15 bucks for that brand new game you just bought last week! If you combine that with the $2 you get for buying used you are saving $18!!! Me: Seriously dude, I said no thanks. GSE: Well do you have our "Super Ultra Awesome Card"!?! You can get a small percentage bonus on your buttrap... erm, I mean... used game trade ins. Me: Like I said... I buy new. I don't need the card. GSE: Okay then. Well, you obviously are going to need the strategy guide to go along with the game because you are obviously a noob who knows nothing about video games. If you buy the guide with the game we will give you 10% off. This totally isn't a marketing gimmick to try and get you to buy more merchandise either! Me: Seriously dude. If I have to say "No" to you one more time I am going to blow a fucking gasket. GSE: Well it is my duty as a Game Stop employee as promised to our lord Satan that I ask if you want a subscription to Game Informer magazine with your purchase. Me: I am going to hurt you. GSE: All hail Satan! The good news is that this particular Game Stop isn't as bad as some others. The selection of games here is good, and the employees are slightly less annoying than at most other Game Stops. But please buy new and don't trade games in. You are just feeding the beast otherwise. Pros: Good Selection of Games, Employees are Less Annoying Than Typical GS Employees Cons: The Evil Beast Satan Runs the Joint, All the Marketing BS read more

As an executive career professional and a 40 year old mom to 4 who stole her kids Xbox years ago because of the violence in the games and online crap talking, I can probably bet that I am not the normal clientele at Game Stop. I hope I'm wrong, but most of my conversations and observances online bring me to this conclusion...unless there's a fair chance there are abundant middle age wall flowers that don't mic up - I would love to be proved wrong. Anyway, most of the time when I have to go into GS to get the new editions of MW3, GOW3, Battlefield3 and Borderlands - I find myself staring at a young, semi-nerdy gents who you know assume the identity as online "rockstar" in their own right. AND I commend them for actually leaving their livingrooms/man dens to work and not just play all day. The attitude I typically get from these types of gents is usually something along the lines of "hurry up and pick that crappy game for your kid bioytch cuz I gotta get back to reading my cheat mags". Not so at this GS. The young guy that helped me gave me a full review of RPGs and other games that I was curious about, but had no urge to try in the past. I ended up spending a bit more time and money in the store than I had planned...and will probably pull an all nighter or two to fit some game time into my already hectic life, but the pure enjoyment of a new artillery and some pretty cool bloody graphic is going to last awhile. Everybody has a need to get their kill on. Thank you to this GS for breaking my previous stereotype on GS employees! I will be returning. read more

Who thought attaching a video game store to a Barnes and Noble was a good idea? I mean, I know kids don't read anymore.... but do we have to make it so obvious? The worst trade in value in town. I came in here with some stuff to sell.... 40 bucks store credit. I took it over to Gamefellas..... 150 dollars store credit. Hmmmmmm, let me think for a sec. Their used game selection is really overpriced. Many times you will only be saving yourself like 2 bucks. At that price I'd rather buy a new game. The staff is the same pimple faced teenagers you'll find at any Gamestop. Unhelpful, not very knowledgeable, and lazy. You can get better deals on all gaming stuff at Gamefellas.... or even Best Buy. Pass. read more

Ok, I admit it. I'm 40+ years old and I love video games! I can remember playing tabletop Pong at one of the original Mr. Gattis about a hundred years ago. My high school best friend and I used to spend our lunch money on Pac-man at a grocery store across from school. We'd then pilfer their Dexatrim so we wouldn't get hungry later in the day. I've owned just about every console there's been since the Magnavox Odyssey. Does anyone besides me even remember the Odyssey? Someday when I'm old, infirm and in a nursing home, I'll still be button-mashing while they change my diaper and wipe drool off my face. Why am I mentioning this? So you can know that I've had just a little bit of experience with video games. With that said, Gamestop is about as good as it gets for a brick and mortar gaming store. The have knowledgeable and friendly employees. Their selection is unmatched and they have good specials. Can you get better trade-in value at other stores? Maybe, but who wants to drive from store to store and wait while you get offers for your used games? Not me...I'd rather just get a game or two and go home and play. If you live near the Arboretum, this is your best bet for buying games. I buy most of my new (and some used) games online, but if I'm looking to do a trade-in or I need to place an advance order for a game that's yet to be released, this is where I go. You can pre-order on Amazon or other sites, but Gamestop usually has some "extras" you can get if you sign up at the store instead. I like Gamestop and will visit their store again and again. I really like that so many of them are connected to Barnes & Noble. If I'm not careful I can spend an entire afternoon cruising between the two stores with my tasty Starbucks beverage in-hand. read more

Pre ordered game from GameStop. Had beta code on receipt. Lost receipt. Went in to get duplicate code. Brandon the clerk highlighted it for me in yellow on new receipt. When got home the highlight had wiped out the code. Called to get another code but policy, set by manager Kyle, is that no codes given out over phone. So make another trip to listen to Kyle tell me had he answered the phone he would have given me the code. Got new code which worked. Brandon and Kyle full of fail mostly Kyle. This is why retail stores in fail. Lack of customer service. Will never, ever shop at this or any other game stop again. Will buy online games online. read more

This location in particular failed in a big way and I do hope that they can address this one seemingly simple issue. They do not check the ID of the person claiming to be picking up a reserved item. This is especially frustrating if it is a sought after item and is the last one in stock for who knows how long. Yesterday evening my husband called to inquire about a PS4. He was told they had one refurbished unit left. Not wanting to wait any longer to get his PS4 he gave them his name to reserve it. He had to pick it up within the hour. We had already checked with several other stores and no other stores not even non-GameStop stores within 20 miles had one. Just this location. We arrived not 20 mins later to watch as the clerk sold the reserved PS4 to another customer, with a heavy accent that could not be mistaken for my husband. The clerk who sold the system was the same clerk he had just spoken to not 20 minutes prior. The clerk did not take a moment to confirm the mans name was in fact the same as the person who just called. This clerk's failure not only lost that store a customer, but possibly GameStop as a whole has lost a very loyal customer. They also missed out on additional sales as I was prepared to also spend a couple hundred dollars in games and accessories in addition to the PS4. Once i heard that they had sold it to someone else I left along with my obviously upset husband. Now granted the person who bought our PS4 was also a douchebag because he knew he hadn't called to reserve the system but still said "yes" when the clerk asked him if he was there about the reserved PS4. Regardless I still lay blame on the clerk for not being smarter about handling a reserved item pick up, read more

I bought a used game for my son on sept 20th from this location, he was specifically wanting Halo reach for 360 which is an old game. The service person grabbed the video popped out the disc to check for scratches and pops it back in, which at that point I trusted him since he checked for scratches. I pay and decide to also get an extra warranty since it was a used game didn't want to take any chances. I drop off the disc to my son who in turn immediately calls me and tells me the disc does not work it's cracked. At that point I thought maybe his game system was acting up so I swing by his place grab the game only to see how damaged the disc really was. I went in today to have them change it out, and the employee working today was friendly and gave me one that looked good. Doesn't make up for the extra time and gas it took had the other employee did his job the first round. My advice if buying a used game check yourself. Don't go off of them doing the inspection. read more

GameStop - Video Game Stores Near Me - Austin, Texas

See all

This particular GameStop is the worst one I've ever shopped at. Now, it's just a place I use to walk through on my way to Barnes & Noble. I've had numerous issues with the staff at this store. Twice, I have seen a pre-ordered game (that I came to pick up the date of the release) be sold to another customer. All the staff does is blame it in someone else from earlier in the day. The staff is also very unprofessional and not helpful. If you ask a question it's like the worst thing in the world because they are in the middle of a deep conversation with other employees. I won't be shopping here again. I plan on taking my money to Best Buy. read more

Awful store. Return policy is non-existent even if the product you bought doesn't work. Selection is small and/or non-existent.

Low reviews are from crazy people, read this: I called game stop and talked to the manager Devon. I had a bunch of questions as a novice gamer. I'm almost 40 so my learning curve is longer with this stuff. Long story short, she answered all my questions about selling my old consul, buy used vs new, trading in old games and sent me a quote via email over the phone of the pre-owned system I wanted. I went in, got the system, some games and a transferable warranty. Very easy. This seams like a great spot for kids or parents or dudes like me. read more

Honestly, this GameStop is fantastic. I've been here several times, and the staff is always friendly and engaging. They make the best recommendations for games and toys, and offer wonderful reminders of games coming up that I really want to play, but have been in pre-release so long that I forgot they even existed. Thank you! read more

Worst customer service ever they have one person who just stands around while the other takes forever to check someone out and they don't know anything about the games!!!!! Although they were still a bit slow the lady who helped me today was awesome and was genuinely excited to help me!!!!! read more

This place is a perfect example of why everything in gaming is going to on-line only. The staff is rude and will simply ignore you. If they do finally interact with you it means you are at the register. If you know exactly what you want and the specs that are involved you will get a lecture about the "correct" way to communicate it. I guess if I had a job as dead end as they seem to view their's I would be ticked off too; but I prefer they take it out on someone but me. Stick to getting your gear on-line and you will be saved an ulcer. read more

How could I complain about GameStop?? My kids love it, the employees love working there, so of course I'm all in. Thumbs up GameStop you rock! This location in particular is pretty awesome. read more

I stopped by to sell a used console and the process was quick and easy because of Kyle. He had answered all my questions the night before so I knew what to expect. Upon arrival, he inspected/tested the console which took a few minutes. During that time, I was free to roam about to see if there was anything that piqued my interest. Once everything was tested out, I was given the option of cash vs. store credit. Since I don't shop often at Gamestop, I opted for cash. The catch is cash is 20% less than what one could get for in-store game credit. All in all, it was a great experience. read more

Sales associates not up front regarding return policy. Make sure to read the policy on receipt and not take their word for it.

This location seems to have a rule about never answering the phones as every time I've called it just rings and rings. The staff is aloof at best and the organization is non existent. Hate having to come to this location. read more

Just purchased a gaming system here and Matthew was the most insufferable person I've ever interacted with, let alone someone I've purchased something from. Maybe he was trying to get fired? Chastised customers in line for not purchasing enough, extremely rude. Very aggressive and at first refused to sell to us. It honestly seemed like he was close to violence. Such an appalling experience, I would never return here. read more

Verry upset. Website said all stores open @7am on Christmas eve exept the Domain store. Arrived here at the abouretum store and it's CLOSED. WTF...Communication people, it's not hard. These days everything is about time, and alot of mine was wasted this morning because of communication. Be better, please read more

Re: Gamestop in general Gamestop has been a great resource. They offer used games at a significant discount: the older the game, the better the discount, of course. They offer a 7 day review period. If you buy a game and hate it, or decide it is too easy or too hard, you can bring it back during the first week. They sell refurbished game systems (with a warranty). I have never had a problem with any of the 4 different ones we have purchased. I highly recommend this place if you buy a lot of games. Re: this location specifically: The clerks are personable and knowledgeable. They discuss the merits of the games with my son. They laugh politely at my husband's bad jokes. (I think they even think some of them are actually funny, go figure.) They fully explained the warranty on the used system we bought. They offer to call to other stores to find a game they don't have in stock. They offered, but did not push, their discount card program. (Just like the previous reviewer, my son too has announced that this will be his first job when he grows up.) They lose one star for aesthetics. The stores tend to be crowded with displays and a cacophony of color and sound. The kids love it - it is a bit much for me. A side note. If you buy, or plan to buy, a lot of used games you should consider their discount card program. You pay a nominal fee ($10?) up front for a discount on any game or accessory purchase for a year. It can add up pretty fast, we always recover our "investment". You also get a 1-year subscription to Game Informer magazine. Keep an eye out, too, for ads. They have extra trade-in credit offers during the year. read more

Kyle was awesome. Super friendly guy and really customer orientated. I also had a great experience at the Brodie Ln location as well ( I made sure to review them ). I'm glad they have caring employees, keep up the good work! read more