Disrespectful actions by a management position to a paying customer. Never in my life have I been told to leave a mall store or anywhere for spending $80 dollars corporate GameStop : look into this branch Please. There's not much of a worse candidate to be the voice of a branch of operation than one who doesn't help at all in servicing product related questions, begrudgingly rings you up and then when you mention they could have been more helpful - they raise there energy and tell you to "leave the store ", "now" and "take it up w. Corporate " - these words from the shift manager as he pointed at the door for me to exit. - but this is what occurred and by the reviews here happens often at this store. I don't know how William and Gabrielle whom are the face of this GameStop branch are left to be in charge of representing the GameStop company , but hoping this post will save someone from walking in this store and just buying elsewhere or online instead. Save yourself being treated like this as a good paying customer. read more

I stopped by this GameStop store on the second floor of Westfield Topanga Mall while my wife was shopping. When I walked inside, the person behind the counter greeted me. I saw they have Funko Pops here so I took a look to see which characters they had. Then I went to look at their Nintendo Switch games selection. They sell some Pokemon figures and other figures as well but not Pokemon cards because another guest walked in with their kid to look for them. The man working behind the counter was trying to help them by calling other GameStop stores to check if they have them. I saw they have some expensive PlayStation 5 controllers here as well. I also saw some Star Wars lightsaber and helmet that they kept close to the ceiling. read more

See all

Unfortunately had a negative experience here right after the holidays. We came in looking for a second controller for our switch, and the salesperson was not offering any options to us. She made a point to neg the used joy con sticks, tell us there were no new ones and offer us nothing. We saw a pro controller on the wall and asked her about it and she finally admitted this could work for a wireless tv application. We purposely went to this store for GUIDANCE not to be completely not given any constructive help. We could have ordered on Amazon if we wanted to wing it on our own. Then we she rang me up for 89.00 she asked me if I wanted a bag and told me she really didn't have any that would work for the item. Granted it's pouring rain right now in Los Angeles. So again after the last straw of not even offering us a suitable bag for an almost 100 purchase, I told her I was super disappointed in her customer service. She acted completely surprised and as someone who comes out of customer service where the customer is always right, I was in shock. Her coworker then took it upon himself to tell me that I was "done and needed to leave the store". I am a 45 year old woman who just spent 90 dollars in your store and instead of listening to my feedback and helping his associate maybe LEARN from this he got hostile. I will be reporting him to the corporate line for creating a hostile environment and will be returning the controlling and ordering from Amazon. I hope game stop takes some ownership for this franchises and I would tell any customer go to another game stop or just order on Amazon! read more

Came here to purchase a game they asked if I wanted to provide an email id and receive $10 discount. I moved forward provided information and now there was a 15 dollar up charge to join their club. Advised I was never told that and the response asking for the manager who was right there was that I heard the employee say there is a $10 discount. Which I responded with great I heard that part but was never told about the $15 membership price for this provided email and Id. I was lucky enough to look at the register to catch or else they would have charged it. The worst customer experience. read more

GameStop - They game I bought from the employee who tried to manipulate me to buy the membership program... better luck next time - Videos & Video Game Rental Near Me - Canoga Park, California

Not a bad location. Just started collecting so it's a great place for collectibles! Employees are nice enough and helpful.

I got a Minecraft toy plush for my nephew for Christmas, he opened it the day of and the toy was ripped. You are unable to see the rip until you actually handle the toy. Took the toy plush back the next day and the employee said they will not be able to return it since the box was open. I'm not sure on how you can check an item to see if it is damaged without opening the box! Will never purchase an item there again and will never recommend this store to anyone. read more

GameStop - Videos & Video Game Rental Near Me - Canoga Park, California

See all

I think this place is pretty cool. They always have cool collectibles to check out for reasonable prices. I especially like to go there to look at their Pokemon cards and littlest pet shop collectibles. read more

So I'm giving this store a 1 star because not only they pushed my pre-order product, the guy in store during that time I asked was rude and he feels like his to lazy to time in his computer my info to look up my preorder or do my cancellation of my preorder BTW his name is WILLIAM the old dude with long hair someone sshould do something about this guy he just dosent wanna do any work and I ask politely about the preorder but he just went ip straight to his computer like a little kid who is force to do their chores. BAD COSTUMER SERVICE, Bad preorder experience just straight out BAD IN EVERYTHING! read more

Huge supporter of GameStop (GME)! Our go to location was on Platt, but since they closed this location at mall is perfect. Great prices and selection of games/consoles to choose from. Xbox consoles have been a bit difficult to come across, but I was lucky enough to find one here. Will be back! read more

This is a great location to go to GameStop. My son likes to shop from here a lot, they are always so friendly and so helpful even when he has a million questions about games. They always take the time to talk to him. They even remember him when he comes in, absolute great location it's always clean and well stocked. Wade and Nicky are usually who we get to help us out and they are always very kind to us. Great location! Thank you!! read more

GameStop - New games - Videos & Video Game Rental Near Me - Canoga Park, California

I just bought a BRAND NEW GAME for my son 70 dollars and we got it home and it's not working! The store will not return my money or give my son a new game, that's not broken! I've never heard of anything so unprofessional in my life! They can get away with selling defective products and you're just out of luck! They tried to scam more money out of my for the protection insurance! Because they sell defective products!!! I've SPENT TENS OF THOUSANDS OF DOLLARS AT THIS STORE FOR MY SON!!! I WILL NEVER EVER STEP FOOT IN ANY GAME STOP AS LONG AS I LIVE!!! They tols us to call call corporate office and no one is picking up!!! Be aware scam artists!!!! read more

GameStop - Broken 70 dollar game! No refunds for YOU!!! WE'RE JUST SUCKERS AND GOT SCAMMED!!!! - Videos & Video Game Rental Near Me - Canoga Park, California

Came in here to buy a Roblox giftcard, at the balboa location they usually never have the giftcard price I want so they always print out a receipt with the Roblox codes at the bottom of the receipt for redemption. So my wife came in here asking for a card for our son, the cashier just said "we don't have those" and "we dont do that anymore". Just not approachable and not receptive. I don't expect a 5 star service but wow, coulda been alittle more helpful. read more

Poor customer service. Refused to take returns, Staff stated that they don't take returns for collectibles even though I bought it online and was delivered to me damaged. I asked to speak to the Manager but Staff stated there is no Manager on site. I checked GameStop Return policy online and there is no such thing and I was able to return damaged items through Fedex drop off. What kind of GameStop store doesn't know their own company return policy. Do yourself a favor and avoid this store. Just use Best Buy if you really want an in store experience buying video games or collectibles, they have friendly and more knowledgeable staff. read more

If I can give a negative score, they will get one. I am a customer who wants to be rung up however the only person who can ring up people was busy with a bunch of friends who are not buying and trying to manipulate the system by finding previously purchased items and exchanging for credits. I asked him if the other employee can ring me up and he didn't even look up and just said oh he is just a regular employee. And who isn't??? What a fu**** up store. I would never go back there again. read more

Was promised a poster for a pre-order, and did not receive it on pick up day because store did not have it. Retail worker was nice to costumer in front of me, but rude to others. Don't recommend this location. read more

Don't try calling, they don't answer.. other than that they've a decent selection compared to some other stores.

This location is pretty great!!! I always come here because the staff is super nice and they usually have a lot but but I appreciate the business read more

I needed to make a return for an expansion storage for my Xbox. Unfortunately, I bought the wrong size. I do work retail, and understand that returns may sometimes not be possible, so in-store credit would have been fine with me. However.. There was a woman working there, blonde hair. Mind you, we were the only one in the store. She had her AirPods in, I'm assuming talking to a friend or boyfriend. She took her time helping us, as she continued her phone call. We told her the issue we were having with the item purchased, and before we were finished with our sentence, she cut us off and said she couldn't help us, that store policy will not allow for returns. I told her in-store credit would have been fine, but she looked at us, rolled her eyes, and said no, she couldn't help us. I had a feeling she just didn't want to make the return/exchange for us, as we "interrupted" her phone call. She also made us feel stupid with little side remarks. Now, this would not have been an issue, if the item purchased was $25, or $30. This item was $150. Of course we were going to be frustrated. We left the store, annoyed, and called another GameStop in Northridge. and the man helped us right away, and went above and beyond for us to have an easy transaction. We told him the situation at the other game stop, and he said he had no clue why the girl would send us away. Anyway, will not be giving the GameStop location in topanga my service anymore. read more

SCAM ALERT!!!!! I came in today and tried to buy the new PS5 God of War bundle. They had it in stock and when I told them I wanted one, the GameStop worker said i would have to buy a second controller in order to buy it. I told them that the bundle comes with one controller and thats all i wanted. He said that its a store bundle rule. Nothing anywhere says this. I felt ai was being forced to buy something I didn't want so i didn't buy it. I then went on GameStop.com and bought the bundle for pickup at the same store. The same guy that tried to force me buy a second controller gave me my PS5 bundle without the extra one. They know these systems are in high demand now and tried to force sell me extra stuff by making up a rule that doesn't exist. This is dishonest and should be illegal. I can afford to buy a second controller. I don't like to be forced to buy one on some non rule. This is bad business practices and I suggest anyone that goes to this store to be careful and don't rush inti buying something that doesn't make sense! read more

I have to say I was absolutely shocked by the amazing treatment I received from Nikki the manager at GameStop. He went above and beyond what I expected from him when I called to make sure I received points in my PowerUp account. I had just purchased it yesterday and the wrong email was attached so he called customer service on my behalf and not only rectified the issue but for my inconvenience he added extra points. That PowerUp program has more than paid for itself and GameStop is lucky to have him. I will never go to BestBuy to buy anything that I can't buy from GameStop because of his service. Thank you so much read more

I went in for a used controller 2 days ago . As I create content for YouTube (saucedxup) I pick up a controller pay 55$ with warranty I ask the guy " you guys test for stick drift right " he says yes that's what this computer is " for " as I go home I plug it in only too find out the stick drift is even worse in the controller I bought FROM them than the one I already have .. I go back they tell me " you need too use your warranty too replace it " I just had this for 8 hours max .. so I use my warranty too get a replacement for a controller that SHOULDVE worked in the first place the worker was gonna give me my warranty onto the next controller since he said I sold it too u not long ago don't worry , manager comes out and says .. no u have too use your warranty .. makes no sense .. they give me THE 2nd controller .. I take it home .. it's DEFECTIVE ASWELL !!! The plug in cord cannot work it turns off .. I'm so disappointed at this point my time gas . Is worth more than that controller not too mention when the guy was " testing " them there was like 5 more defective controllers on the wall . " ready " for sale I should've recorded . I wish I could get ahold of the owner .. they wasting his money he will go shut down if these workers don't get their act right read more

GameStop - " guaranteed " too work ... lol - Videos & Video Game Rental Near Me - Canoga Park, California

Great Experience good service love this game stop, it's in the mall also so it's really convenient, and it's the closest to my house which makes it easy and fast to get there. read more

If you plan on trading anything here, like if it was a good idea anyway or buying any m rated game don't come here I had more trouble buying an m rated game here and trading a used controller then buying liquor off the store with my identification read more

My friend got asked to leave because he sneezed. Yes, you heard that correctly. This place won't even let people sneeze without throwing out Covid accusations. Employee was super rude about it too. Didn't get his name but he was tall and had a black ponytail. I guess we will be shopping at the Northridge location from now on, which is really disappointing because I have been shopping at this location since I was 8 years old (I'm now 25). read more

Came in to replace a PS VR2 under warranty. Arrived at 8:50 pm. Gabby (supposedly the manager) was helping another customer. Her other employee asked to leave before the store closed, and she approved it. At 8:55 pm, she walked over to me, told me the computers close at 8:55 and she can't help me. Store closes at 9 pm. Instead of sending her employee home early, she could have made him help me instead. Game stop already lost a majority of its stores. I'm surprised the ones that are left aren't going out of their way to make customers happy and help themselves stay open. This is the LAST product I will ever buy from GameStop. Best Buy and target and Amazon and the PlayStation store are all good enough reasons to avoid GameStop. read more

I walked in with my girlfriend to look for trading cards. There was an employee guy who was clearly busy helping a customer on the phone, but next to him was another employee girl who was literally just scrolling Instagram and wouldn't acknowledge our existence. I said "hello...? Do you guys have these specific cards?" And she just rolled her eyes at me and nodded "no" without even opening her mouth. Who the hell hired that girl? From now on I'll give my business to Best Buy instead or literally anywhere else. Goodbye GameStop read more

I just recently bought my preorder for two Pokemon Legends Arceus. I asked for the Art card set. The guy said they do not have any in a sarcastic way. They guy was not very helpful. Im not sure if he is saying they are out of stock or they did not get any supply. There was no explanation, no nothing. Im very disappointed and frustrated. read more

Waiting more than an hour wait... didn't bother to come bsck on hold to tell me it would have been any longer would have been nice but no. Hope management see this photo!! read more

GameStop - Videos & Video Game Rental Near Me - Canoga Park, California

Said mask required but employee wasn't wearing a mask? Plus, when we were checking out the cashier informed us if the game doesn't work they will give us a new one for $0.99, not a question or anything. Checked out and realized he added it on without asking. We were under the impression we would pay for the $0.99 later down the line since he didn't even ask if it was okay to add the extra charge. Really slimey up-charge and not OK to do to customers. Thanks a lot Claudio read more

The worst customer service at this location, specifically Joe. When asking the availability of a game, he said they're out. I asked if another location had it or target possibly, he shrugged and said you can look yourself. It's not difficult to acknowledge customers especially on a low traffic Monday morning. read more

Wanted to buy a game in-store, noticed it was cheaper on the GameStop site. Asked if they could price-match their own site, they told me that they couldn't do that. They told me I had to buy it online or put it on hold for that store. After putting the item on hold online to pickup in store, they then called me in told me that they wouldn't allow me to pick up the item, I would have to have it shipped to my house. This is why GameStop is a dying business. read more

Wow this place is amazing. I thought that being in a place with like minded nerds might make my experience smooth, but of course I was sadly mistaken. I wanted to surprise someone for their birthday with a gift and I was told that GameStop could provide a safe delivery to the person straight from the store. That never happened they ended up sending my package to the wrong state and to make matters worse I had to call corporate 3 times and show up to the store 3 times in order for them to give me the cash back that I paid for the product. Overall worse experience I've had with a place that is not only short staffed but totally incomprehensive. read more

I'll give it a four star because this is where I buy videogames for my bf and I. I know not alot of them are girl gamers but for those girls who do game, awesome! I came here a few months ago with a friend of mine (girl) and I wanted to buy Mortal Kombat vs DC Universe. I asked the lady that worked there and she gave me a Used copy. Once I paid she asked me for an email address so I gave her my bf's (without her knowing if either it was his or mine) and after I paid she said "You can come back and trade it if that is not the game he is looking for, here is the reciept." Who is he? I bought the game for myself. Everytime I come in, they sometimes don't ask me for an email address (for membership they get points and discounts). They assume that I buy it for a gamer dude. read more

I previously purchased a Nintendo Switch from GameStop online. The other day it just stopped working and I couldn't get it back on, I called and spoke with Chris. After taking the time to try and help me over the phone he told me to bring it in and he'll take a look. I brought it and he was able to get it working! He was extremely patient and helpful! read more

This place is a joke. Opens 10 min late. Tell people not sold but online orders then it can be sold and taken and didn't give warning before it. read more

Great vibe from this place. The whole staff was great but Joanna and Chanel were extremely helpful and patient helping my wife. They have plenty of items game/toy related and parking is right next to the exit. Definitely recommend stopping by! Thanks again! read more

A small little place selling alot of games. They do have great deals on buying used Consoles for yourself. They also buy used games from you. The reason I gave this place 3 stars is because it is average compared to the giant store located on Ventura. Another thing I don't like is that since it is inside the Mall it can get alitte crowded. read more

GameStop - Outside - Videos & Video Game Rental Near Me - Canoga Park, California

I came here the other day to place a preorder for an upcoming pop and one of the employees, Amanda was extremely kind, helpful, and friendly. She's the coolest and I hope she knows it too! Great customer service :) read more

It was long line we're getting tired becouse big line.. but shop guy was nice to make us laugh except security who they work with. read more

I was looking for a specific game and hoping to find it used in the least... Since getting a used game that still works as good as a new one. I went sitting through stores on Gamestop.com and found that this store had a used copy of the game I WANTED. Using the website, I was able to get a confirmation of a hold for my game in less than 5 minutes. While traveling to the store is a bit much, since I live in Oxnard and Canoga park is 40 minutes out south. I was pleasantly surprised to find the store was organized and the employee had my game ready for pick up. He was polite and smiled, and he would welcome patrons coming in while he helped ring me up. Overall I was very happy with my purchase and the customer service provided. Fast, friendly, and helpful. read more