I'm really not sure why there are so many 1 star reviews on here claiming that the customer service is horrible. We've always had a fantastic experience here and the employees are always friendly and helpful. Yes, they often do not have a ton roaming around to help (not that they don't want to, but I just feel like they're often understaffed) but if you go up to the checkout counter to ask a question or request assistance, they will help you out immediately and with a smile. The store is also a large location and inventory is great. This location is a bit out of the way for us and further than other Big 5 locations, but we always know that they are going to have anything we need. The store is also well laid out so you can easily find what you need quickly. It's never messy when we go, despite what other people say on here, and it's just an all around good shopping experience. Honestly, if they were able to staff up a bit to have a few more employees roaming the floor outside of the shoe department, I would give this location 5 stars. Maybe I've been lucky on the dozen or so times I've been here, but I see no reason to complain about this location at all. read more

Big 5 Sporting Goods - Main entrance - Sporting Goods Near Me - Reseda, California

As soon as I walked in, I was effectively directed, guided and advised. I wanted a new BB gun and stopped at Turners first because I figured a firearms dealer would also have great BB guns. As it turned out, Big 5 had a far more impressive and comprehensive inventory beyond my expectations. Buying too many things quickly became a concern for me. The best part about my visit was Brenda's knowledgeable and effective assistance. Brenda answered my questions with ease, clear familiarity and confidence. It was impressive. I left with a BB gun that is a replica of the Glock 19X--which I didn't even know was available. I am very happy with my purchase. 5 stars. read more

Love this place been going here my whole entire life. Amazing customer service. Beautiful place.

I was looking for particular running shoes and the associate was very helpful. Even though, their location didn't have the shoes. The gentleman with glasses offered to call to locate the shoes I was looking. I was super happy to pick up running shoes because of excellent customer service provided by this associate. I wish I asked for his name, but they are very helpful at the location. read more

I walked into this location today searching for Pickelball rackets. I had seen online that this location had one available. Upon arriving, I could not locate them in the store. Anabel looked in their system and saw two were available. Brenda located them and gave me the online price! Brenda was amazing and both employees had GREAT customer service! Thank you and I will be back for all my sporting needs! read more

Came in looking for dumbells. I wanted the adjustable ones, but they didn't have those. They did have the steel basic ones, which I ended up getting. The people working here were friendly. I'd say the selection was limited, but the price paid was under $100 for the basic bars. the weights were more costly. read more

I recently had a rather frustrating experience at Big 5 Sporting Goods when attempting to purchase ammunition. Despite providing all the necessary and proper identification, I was told that my names didn't match. This left me puzzled and concerned about the transparency of their sales process. The staff's refusal to sell me ammunition based on a purported name discrepancy was not only inconvenient but also left me questioning the reliability of their verification system. As a responsible customer with legitimate identification, it was disheartening to encounter such an obstacle. Moreover, the lack of clear communication and the apparent discrepancy in their verification process raises concerns about the effectiveness and accuracy of their procedures. A smoother and more transparent purchasing experience should be a priority for any reputable retailer, especially when dealing with items as sensitive as ammunition. I hope Big 5 Sporting Goods takes steps to improve their customer verification process and communication to avoid similar issues in the future. This experience has certainly left me hesitant about future transactions with the store. Brenda was the store manger and didn't care about the customer what so ever. read more

Shout out to Big 5 on Victory Bl in Winnetka, CA. I bought a pair of shoes while traveling in Tooele, UT. When I got home, I needed to exchange them - one of the lacing hooks had broken. On 01/08/2024, I went into my local store, and they did the exchange with absolutely NO HASSLE. They went and got me a new pair, processed the exchange, and I was out of there within five minutes. Kudos to Big 5 Sporting Goods, Charles read more

This place is always a mess. The signs are not placed correctly with the appropriate sale items. The staff is no help and barely around. Won't be returning here. read more

Shit cool staff cool too great people .. great value big 5 be the spot be at when needing goods

I was thinking not to write a review but sometimes help business to improve in the Customers Service Area, at this time I get frustrated with the very poor customer service with the Manager Mr Jose, I bought a fitness bell and was missing a pad, I was ignored and I told the cashier not to take personal, I understand isn't they fault but I less I deserve for better customer service. read more

I'll use this big five a lot and buy a lot of ammo here I've never had a problem with the ammo I buy except for one time I bought some Winchester 5.56 ammunition and most of the casings were corroded and stained and this ammo does not look safe to shoot I took it back to the store the next day and showed the manager and she told me she did not care. The manager told me that ammo is not a changeable or returnable if they would tell their customers this before they bought ammo I would've checked the ammo now I cannot shoot the ammo that I paid a lot of money for and it is all because they did not tell me that it cannot be returned and I should check my ammo before I buy it never did they tell me that I cannot return it there is a little sign that is very hard to see. If they are not going to tell their customers that they cannot return the ammo and they should check it they should make the sign very big. read more

On July 2nd, 2020, I received an awesome service via Ethan. He is a polite, professional, intelligent and super informative person and I highly recommend him! I was super happy with his attitude and his manner! I truly appreciate his assistance! Ethan ROCK! read more

The manger here was simply having a bad day. What Ian attitude. And actually they have good staff here. It was like he will do anything to be rude. Well, it's ok. I got what I came here for, plus the attitude. It is great to have a local place that carry many useful sports equipment, and that open till 9 pm on Saturday! So the store is good. The manger was ok. Overall great to have a nearby sport store. read more

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The staff here is really nice. Love the selection. They're pretty straightforward when it comes to Sporting Goods.

I was looking to buy a second pair of my favorite running shorts and found it here thanks to Daisy, who helped me find the right pair in the right size. I had previously looked on an online retailer but Under Armour has tons of different styles and they all look alike. I ended up with the wrong pair which (looked similar in the photos). I decided to give this Big 5 a try, and Daisy was very helpful in finding just the right pair in my size. Online shopping is fine, but I only got what I needed because of the personal help offered by this shop. read more

Lady at the cashier was very nice and really tried. But the manager probably thinks that servicing customer is beneath him. Answered a simple questions as if I'm bothering him, and did not come to cashier after 3 times the young lady called him for help. At the end I gave up and left. Good store, bad service. read more

Baseball pants and pads for son. Great to be helped by a gentleman that knows sports. This guy knows baseball and football. Good advice. Good to support stores despite all the online competition. I always have a great experience here & will continue buying my running shoes at Big 5 here and in Encino. Thanks again & I really appreciate both of the gentlemen who assisted me. read more

Truly top notch customer service, particularly from Kirk who went above and beyond to help us find the exact right item that we needed. Great store, great staff. read more

I purchased a snow pants on 01/16 and I returned it 02/07 not even a month with the receipt. The cashier didn't accept the item. She told me that it's the end of the season and they don't accept returns for those items. At the end of the season? It's Spring or Summer ? I didn't noticed. When I bought the item nobody tell me at the store that I have to return it the next day ! First time I heard this . They didn't offer me even exchange. I sent an email to the customer service nobody reply. I lost my time and my money .. read more

Went in here to find a Laker hat for a gift. The store is super cramped; I'm not claustrophobic, but this store could turn me! I was directed to the hat "section." There were about 15 hats there and about 10 of them were Adidas hats. Worst selection ever. There were also about 5 summer-style straw hats near the door. Horrible. The only redeeming thing about this store, I think, is that Fab Hot Dogs moved in next door! read more

Big 5 Goods ! Sport Goods variety : they have a few Price on brand names : Good Price overall : $$ much better (Dick's & others) . Sales are real ! :) Location : Does Not Matter From 1 to 10 for I'll give it a twisted 6 :) read more

Absolutely the WORST customer service ever. I went in to get cleats for my brother. Asked for help to find a size and the lady said someone would help me. I waited literally 25 minutes and no one even acknowledged me. Finally I went to find it myself. Found one and went to pay and it's missing the matching cleat. Then they had me pay before I even got the matching cleat. Then they tell me that they don't have the matching cleat. Now I'm out almost $80 till whenever they send me my money back and my brother doesn't have cleats for his football game. I will never shop here again. Absolutely Terrible. read more

2 stars because they generally have whatever it is we are looking for. But the customer service sucks in this store!!!! No BS my husband and I waited 30 minutes to get help in the knife section. Store wasnt even super busy. It wasn't until I actually stood in the check out line and waiting my turn to get someone to help us. She was going to call someone and I said NO. Because clearly that doesn't work. We had already been waiting. I had to ask her to walk over there and get it from behind the counter herself. Like does everyone just hang out in the back or what?! Do your jobs! read more

I love Big 5 Sports , I always come to this location, I recently had a great experience with someone who was new there, if you ever need any help Juan is the one to go to , he helped me with some fishing gear, overall great business and great customer service read more

Hands down the worst store I've been to. Just horrible. The entire stored is scattered items with male and female clothing mixed together, boxes of junk all over, its so sad. read more

Big 5 Sporting Goods - Sporting Goods Near Me - Reseda, California

Phil the manager and Andrea was very nice. They is hard working and makes sure the line goes down. I've seen a manager at a different location just watching with coffee but this location gets to work before they open. Very nice and reasonable manager. read more

I shopped to this location the staff was great helpful got what I wanted that's for customer service but the selection of goods are limited they only have what I can get but don't have what I want I like the discount's they give that helps a lot read more

My husband went into this location to purchase a pair of mens shoes for me for work. He told the man that he needed a mens 8.5 work shoes. The were out of my size memory foam so the guy comes back with Womans 10. My husband trusted the guy so he didnt look at the box. I sent him back and the same guy explains Womens 10 is same as mens 8.5. Are you kidding me. No they are not the same. That size is longer and more narrow. Your people need to stop lieing to customers in order to get a sale. There are too many people out there who need a job that actually care. This guy is unprofessional. Lesley was the cashier. read more

Came in here and got an amazing deal on shoes that I have been shopping for for months now but they had a great deal. Their shoes minus the big name brands tend to be their least priced item. Emily the cashier did not even say hi to me when she rang me up. Kind of off putting but the gentlemen who had a full beard (sorry did not get his name) did well in helping me find the shoes I needed in the right size, he did neglect to ask if I needed help and I had to ask him for help but once I did approach him he was pleasant enough. read more

It is a gift to people who into sport and into sprit goods from the good quality. What I didn't like was that the same thing I bought a week before cost 50% less the following week. It was kind of a disappointment. Especially when I returned to buy the same thing again... I mean it was fun to pay half, but to know I could get 2 at that prices feel little unfair. Quality products, friendly people work here. read more

This is surely the sporting goods store from the seventh layer of hell. Even in his travels, Dante himself never stumbled upon something so frightening. Ok, so that's obviously terribly overly dramatic. But the thing is it looks like a bomb went off in there. (I don't think you can say that anymore. I think you get thrown in jail for saying bomb now. I'll just employ one of my mother's favorites:) It looked like the wreck of the Hesperus. My friend Dustin needed some water shoes (which I have always called water socks, but I digress) so we went to the sporting goods store nearest the Salvation Army *I* wanted to go to (I love love LOVE to thrift store shop) that wasn't the stupid boxing shop at 7015 or whatever which was the first thing google suggested. The rounders (which are those units the clothing is hung on) were all disorganized with hangers tossed on all jiggery pokery style, there was stuff on the floor, the displays were a mess... and the water "shoe" area was really just a travesty. The woman (and I use the term loosely) we asked about locating them gestured vaguely and said they were by the chairs. The chairs she meant ended up being part of a display on top of the shelving unit the shoes were on. Perhaps she should have said UNDER the chairs. The selection was lousy and we left with nothing. I would offer an alternate sporting goods location, but I detest (almost) anything that makes me sweat and so am not often found anywhere near sports equipment. I hear Chicks is good. I bought my Ugg spray there like three years ago. read more

This is one of the bigger and better Big 5 locations. Upon entry, one is greeted by one or more employees. The employees make sure that you will want to come back just by giving that super customer service technique of asking what they can help you find or locate. I like the general layout of this store. The spacing in the isles is ample and it is easy to find the items that you are looking for. Assistance from the employees make this even easier. They do have a good selection of team and individual sport items. They are geared up for hunting, fishing, hiking, biking and even carry items for rollerblading and skateboarding. Swimmers and divers would like this place to as they offer a moderate selection of items pertaining to these sports. They carry a good selection of team sport items for the baseball, football, hockey, basketball and even the volleyball enthusiast. For those who don't play sports but enjoy cheering on your favorite team, they do have some of the local and statewide team wear and officially licensed logo products for NFL, NHL, NCAA, MLB and MLS. They also carry a good selection of watches, sunglasses and even air powered firearms. read more

Worst customer service EVER....will never give Big 5 my business again. They wouldn't honor an coupon (that expired a few days ago) and instead made me dig through my car at 4 months pregnant to find the exact same coupon with a valid expiration date on it. They literally send THE SAME EXACT COUPON in the mail like every week....I have a million lying around. They should take a clue from the bed bath and beyonds of the world and be more accommodating to their clients. They just lost at least $700 a year from me alone over something so petty. On principle alone I will now be taking my business elsewhere. Good luck staying competitive Big 5....Poor customer service and bad policy aren't very marketable business traits. read more

This is perhaps a nostalgia review as I truly remember Big 5 as being the go to place for affordable running shoes and athletic gear when I was a kid. Sure, it's cramped and the person that organized the place is probably somewhere between schizophrenic and a sociopath, but there are a lot of good deals if you're willing to sift through the mess. Consider it like the Goodwill store--you get what you put into the venture. Today I swung by and found good deals on Nike apparel and "avoid blisters at all costs" socks. For the record, the shoe/sock region of the store is apparent; the rest is a mish mash of unclear themes. Anyhow, no wait, no lines, and bargains everywhere. Don't go in with too high of expectations (this is not Sports Authority orderliness) and keep your eyes peeled for that Gatorade gum you always wanted to try for half a buck and the high end baseball bat that is a steal at 200 smackers! read more

I came in already mad from getting poor customer service at a different store and the workers at Big 5 really turned it around for me! I was there around 2:30 on Saturday. I was in and out quick, They even helped me carry my machine out to my car. Everyone was quick and helpful!! THANK YOU read more

I know it seems like a little item however the manager at this location should understand the laws regarding returns. IM NOT TAKING STORE CREDIT FOR RETURN in perfect condition Unopened package Avoid bad service go somewhere else read more

Its a nice place. Whenever I go I find alot of help and people are generally friendly. There is a pretty girl inside the cash register most of the time. Its Big and its not ghetto. read more

I shop here from everything sporting-goods down to camping equipment. Huge selection of knifes but no ammo or guns other than BB guns. The staff here is pretty knowledgeable and know there way around but are very slow paced. Good spot to get in and out and I recommend it to anyone read more

Big 5 Sporting Goods - Closing time at my favorite place - Sporting Goods Near Me - Reseda, California

Shout out to Jason in the shoe department! He was very helpful and professional, finding me the right pair of shoes quickly even while balancing the requests from several customers. He was very knowledgeable about the brand I was getting as well read more