I stopped by this BoxLunch location inside Westfield Topanga mall yesterday to look at their tshirts and Dragonball figures. When I walked inside a worker greeted me and told me about their deal going on. They didn't have much tshirts selection in the store but some Dragonball figures I saw on display. They also had a good amount of backpacks too. The store isn't that big at this location but it works for them. read more

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Employees are always so friendly and helpful, they have a great selection of products throughout the store. Everything is very organized and clean. Great prices they also sell sales on a regular basis . My teenage daughter loves this store. read more

OMGosh! I love this store!! It's so fun! I bought several gifts there because they had buy one get one half off. The store was very clean. The music was playing good music and the two people that were working were really cool. They were finding us everything we needed and since my daughter was there Calton & Faith were there to make sure they quickly got and hid the gifts I was buying for her without her knowing. They were joking and everyone in the store was having fun. I bought two Mickey Mouse denim Mickey Mouse jackets. I put the denim jacket on. Because it looked so good a person bought one and another wanted one but they were sold out. When Faith asked who helped them that day they said I did because it looked so good on me she wanted one. Everywhere I went I got compliments in the Mall. Faith & Calton made every customer feel wanted. I love Box Lunch! I've been buying for years from them. They have many Disney items. Once you shop here you will be back for more. read more

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The manager, Nick has a TERRIBLE attitude. Absolutely does not know how to talk to people and every time I come in when he's working there are boxes and merchandise everywhere. Based on the reviews I guess this location loves to hire terrible managers. Just go to Northridge lol they have a better selection anyway. Will be reaching out to HR about the unprofessionalism displayed at this location. read more

Second time i wanted to shop here and they closed the store down for Lunch not sure if it's a miss in their payroll model or lack of overlap scheduling but it was an inconvenience on my end as a frequent shopper at this location oh well next time i guess read more

If I could give this place negative starts I would. The customer service is terrible. The employees are super rude, they're not helpful at all and are incredibly snotty. They follow customers around and have absolutely no concept of what personal space is. I shop at the Northridge box lunch weekly and always have the best experience but this store is terrible they need to retrain their employees. read more

This BoxLunch is probably one of my favorites! Came in here on a mission for Black Friday sales and the ladies in the front were super nice and accommodating to me! Thank you so much for making my experience memorable! Love when I get pampered with love at a store! read more

WOW FACTOR! Had my first experience at this location today and walked out super happy thanks to the manager Taylor! Went in to return a purse I got from a different location for my daughter and ended up walking out with gifts for all my little ones. Taylor was very knowledgeable and she turned a stressful day of shopping into a great shopping experience. The store was packed and she still made sure to go running to the back to make sure she had what I wanted. This box lunch is the only location I'll be visiting from now on thanks to the customer service I got. It's crazy how a little bit of kindness can go a long way and make someones day read more

Had the WORST customer service experience here. I was shopping for a gift for my girlfriend and was happy to find a shirt but left the store with the worst taste in my mouth and a strong urge to return the gift. The taller male named Seikma wearing a bucket hat didn't understand what personal space was and never said excuse me while reaching for items in front of me. He even pushed some folded clothes too far and knocked a mug off the shelf in front of me but I caught it before it hit the floor. He was very erratic and just carried a negative energy with him. When I was ready to be rung out I made my way to the counter and he glanced over and turned away without acknowledging me. After a minute he turned back around and asked if I had an account. Having not shopped at a BoxLunch in more than 5 years I provided a phone number so he could check. He stated I didn't have an account and I replied there was no need to create one since I don't normally shop there and don't care for the points/rewards. He became fussy and stated "You're already halfway there, what's the email?" Again I stated I won't be returning to the store and there was no need in a polite way. He then asked in a disgruntled way "Can I ask why not?" as if he needed to validate my reason. Again I stated I won't be returning to the store. At this point he became personally offended and threw the receipt in the bag and literally pushed the bag towards me to where it almost fell off the counter while wearing the most disgusting face. Absolutely unacceptable. I left saying thanks and have a good day because I will not lower myself to this pitiful persons state of being. He has no business working in customer service and corporate really needs to look into his behavior. read more

Hands down the best customer service In the Mall. Amy and her team are always so happy, helpful, and knowledgeable an all the nerd questions. Their inventory is fully stocked and if there is an item they do not have.. she tries her harder at to try and help. I love the brand and what it standbut I come back for the customer service. Thanks Amy! Even during an earthquake. She kept calm and made sure all the customers were okay. Amy is the best! read more

Today I went in to your store & was humiliated & Discriminated by your employee Bree ! As I was shopping for my kids , I sneezed yes I was wrong I kneeled over,moved my masked over so I could sneeze,also made sure there wasn't anyone near me .Bree came over & in a Condescending manner began Lecturing me on how I should sneeze I was in shocked then she kicked me out of the store " get out of my store" she repeated her self & then said I was rude. Still in shock I left the items. I will never return to your store . There needs to be retraining on how to talk to customers & not escalating a situation. Please watch your Security Footage. Thanks for the Memorable experience!! read more

From what I've read, it seems as though there is an attitude problem with the employees who work here!!! Today was no exception!!!! My fiancée and I went in to shop for a gift for her niece and it seems both employees working there just fit the bill of having a careless "let me work and leave me alone" attitude. We didn't bother to ask for a gift receipt because it should've been offer, ESPECIALLY when we mentioned this is a gift!!!! I don't like leaving bad reviews especially about places I like to shop, but their behavior towards us WASN'T NECESSARY!!! I know these reviews don't impact their performance or let alone does anything to impact their job, but when your in a business when hospitality should mean something, TRY AND BE HOSPITABLE!!!! read more

I experienced the worst customer service in my life!!!! Taylor the manager was so rude . I placed an order and paid for it a week ago and never received a phone call nor an email to inform me it was ready. I called this week for it. I notified the Store I was coming for it. when I arrive today the bag my order was placed in was in the trash and my order was placed back on the shelf. It had literally just been canceled and asked for an explanation and the manager refused. I asked for a store, managers name, and she refused again. I asked for a corporate number or a number I can get in contact with upper management to complain about my experience, and she refused to give it to me. The manager Taylor kept saying she couldn't disclose that information and that it was in her problem that I didn't pick up my order on time and it was canceled.i will never shop there again . The manager finally gave in and gave me this incorrect number 855-463-1124 . I wasn't allowed to get through. It sounded like a busy signal. read more

Horrible customer service, the cancelled my free item from buy two get one free item and said they couldn't do anything I had to call customer service! It was supposed to be part of a gift and they refused to be helpful! read more

I love this store. Was so glad when they expanded their locations to include this one and Northridge. Really this store is just a nicer hot topic, which is great since I love hot topic. Hot topic is their parent company after all. You walk in and it's like Nerd Heaven in terms of toys, collectibles and awesome tees. I walked in today and saw a shirt for Springfield Isotopes and Pawtucket Brewery, which appeals to me as a huge fan of Simpsons and Family Guy. Star Wars. San rio. You name it, they have it. Plus the employees are always friendly and helpful. I only knock off a star because of the price. The Springfield isotopes shirt I mentioned was $32.90. I really liked it but I can't justify that price. Even with the deal or buy one get one 30% off, it's expensive. Id shop a lot more if the prices were better. read more

Thee worst manager. Period. Do not shop here. Period. The manager (first name: Siekima) is thee worst human being. He do does not know how to communicate. He made our transaction take over 30 minutes. Spoke very rudely to my partner. Incredibly disrespectful. How can anyone with such a position of power treat another human being with so much disrespect?!?!? Please let this person go immediately!!! Beyond disgusting!!! How would you like it if the cashier manager told your fiancé to stop talking in front of your two kids all while she was offering to assist them KINDLY? What Is Wrong With People? Did they forget all human intellect once they get a 9-5 standardized job? People in a position of management should be a GOOD example, and this person is a BAD example. My blood pressure was through the roof. UTTERLY disappointed. UTTERLY have lost faith that people will do the right thing even when they are wrong! Pathetic, excuse of a human being. Pathetic. read more

Beware of lame corporate return policies. Especially if you are buying gifts this time of year. Bought my daughter a Star Wars speaker, but the speaker was horrible. Attempted to return, but could not get a refund because it was opened. Bad product, but can't get my money back because it was opened? How would I know if I didn't open it!! I had the receipt too. Super lame. Was able to get a store credit fortunately but it really Upsets me that I have to buy something else in the store and not a refund. I would be very cautious before buying anything here. I should have purchased the speaker at target, they would have refunded my money. read more

I love how a portion of my purchase goes to charity! I randomly strolled into this place because I saw Bob's Burgers on the window, then I saw that they had tons of young adult and geek merchandise. I'll definitely be back ;) read more

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Went in and was going to leave without shopping here. Then as I finished browsing, two teen girls came in without masks. They were politely informed that they're supposed to wear a mask in store. They threw a fit and informed that they would tell everyone what a terrible store it was and they hated it. The staff happily told them goodbye. I like that. Ended up making a purchase. The stuff is cute, but the staff is welcoming, helpful, and not putting up with silly people being silly. read more

I went to wait for Funko pops and there was 2 people in front of me and they had three in stock so I should've got 1 right? No the first guy got 2 because it was 2 per person. It should be 1 per person. I will no longer be supporting Boxlunch read more

I enjoy coming to this location. The employees are always very nice and friendly. This is one of my to-do stores when visiting Westfield Topanga & Village. read more

I was sadly disappointed with one of the workers attitude while in the store. 3/19 What seems like the manager who was doing I guess a move on a display wall was quite rude to my partner and I. The other employee on the floor saved the day by telling us about the great deal happening in the store! Almost bought a cute shirt but had to resist to feeling uncomfortable. Don't recommend shopping here:( read more

I have no idea why but the girl who had blonde-ish red hair in a Ponytail kinda had an attitude problem when I was there at atound 4ish on September 27th 2022. I had asked her what an employee discount was and she made a rude remark as I was asking another employee this question. She snarkily said " Well you get over here cause I'm not shouting it over there to you." I don't know if she was having a bad day or what but that's not how you treat other people. And she also had attitude when I had asked her what the price on a Nightmare before Christmas item was and looked at me like as if I was stupid. Look I understand working retail isn't the most fun but it's not as if i was acting like a Karen to get this attitude from her. If you don't like your job then quit. I used to shop here all the time too. Someone needs to have an attitude check. read more

I LOVE this place!! I also like the concept that as we are buying things we're helping feed someone in need. More importantly I love how it's not like hot topic, where it's completely black and slightly depressing after awhile being smothered by their long sales pitch and hoards of merchandise!!! It's open and inviting and you can really see the merchandise they carry!! Well organized you don't feel claustrophobic!!! They also carry kids clothes mostly to 5T but some youth sizes!!! I recently bought my son a Hogwarts shirt!! Bianca or Brianna was very helpful. I will definitely come back. read more

BoxLunch - Awesome unique merchandise - Women's Clothing Near Me - Canoga Park, California

Everything in this store is just So COOL. They honestly have a little bit of everything. So unique so different. You will definitely not find any of their Products at Hot Topic. We are huge Disney Fans and when we walk in here there is always something new we fall in love with. This time it was our Lucky Day. We got matching Jackets. "Members Only CARS 95". One for Daddy, Mommy, Toddler, Grandma, Grandpa and Uncle. Good thing we are DAPH. Cant wait to Rock these babies at Disneyland. I cant believe I almost walked away from these babies. Rachel , nice young lady stopped and went over the deal with us (me in shock) helped me out to find the right sizes and then rand me up :). She had a smile on her face the whole time. Went home and Daddys did not fit. Called the store asked for Rachel and she was nice enough to put me on hold look for the size I was requesting and put it aside for me to pick up the next day. She went above and beyond to put a smile on our faces. Thank you so much Rachel. read more

BoxLunch - In Love with these Members Only CARS Jackets - Women's Clothing Near Me - Canoga Park, California

My name is Jasmyne Customer service was excellent everyone was very knowledgable, helpful and kind. The manager Brie was amazing as well as the associates Kyla and Alex. Air was very helpful on the phone.Once I actually got to the store they made my day. I love this store and I love them thanks to them I get to celebrate my birthday princess tiana style thank u so much! read more

This store is awesome. They have ALL the fan gear for Disney, Harry Potter, Funko Pops, etc., and they're usually much nicer quality than HT and Spencers. The manager, Brie, is a total sweetheart. She went out of her way to find the items I was looking for, and checked them all for sales and promos. I love shopping here and can't wait to come back again. read more

The employee here was so nice! She went out of her way to help me look for the item i needed in the back and then helped me price check the items i wanted so I'd get the best price. Really great customer service here read more

BoxLunch is the best place to get all the Harry Potter essentials. I really want to get the Harry Potter backpack and take it to Universal Studios! I think it would be so cute. Also the people who work there are very very nice. I always feel like I'm taken care of when I go. read more

I was denied a return because it was Christmas item. I had the receipt and didn't remove any tags. At the buttom of the receipt it has clear details and dates of how long an holiday item could be returned/exhanged. The person didn't care. I won't be shopping here again. read more

Wish I can NOT give a star. worse customer service ever!!!!! The assistant manager Roxie was so unfriendly and unhelpful!!!! Return policy clearly states if item is damaged or defective they will gladly exchange it. Nope not here they won't . So I was lucky enough to get in contact with customer service and did an exchange elsewhere . Big mistakes Roxie went to another location did my exchange and spent even more money!!!! Now I understand why people are starting to shop online. Don't have to deal with rude sales people. No wonder stores are going out of business!!!! read more

This store has the cutest stuff and what's when better is that for every $10 that you spend, they donate to charity. Ask for Ashley or Frankie - super nice and cool people read more

Boxlunch is always a joyful place. The types of products they have is exciting for tv/film lovers such as myself. They don't have the look, feel or same merchandise as hot topic or any store for that matter, which definitely makes it special. I bought the Reptar Bar (squeaky toy) for my pup and she loves it! read more