This has been my "home" location for several years now. Staff is very helpful and nice, and pretty…read moreknowledgeable when it comes to answering questions. Of course being GameStop the workers are expected to offer you things you may or may not need (I.e. renewed memberships, preorders, etc.) but, again, that's just how the overall company operates.

Only giving a 1 star because 0 stars is not an option. I…read morewill never go to this location. My husband and I took our 5 year old into this location to get a new Wii sensor for the counsel that was given to him for his birthday. He had been waiting all week to get it. He was beyond excited. We get there and a gentleman immediately greeted us and asked if we needed anything. We explained we are looking for a Wii sensor, a controller and a few games. He took us to the section. As he was looking around fumbling to locate a sensor, my husband actually found one himself. The employee needed a key to get the sensor, he got it and said he'd have to keep it at the front counter. So then he came back and did the same for our controller. By this time my little boy was GLOWING. About 15 minutes after that, as we were looking at games... another female employee came up to ask if my name was Sherry. I said no, and thought that was odd, but didn't think much into it. So about 20 minutes after we found the sensor (only 5 minutes asking if I was sherry) our son picked out his games and we head up to pay, we were informed that a lady just called and put the sensor on hold so we would not be able to purchase it. As my husband and I stand there with our son, they tell us that we can go to the Howe road location or the Canton location. They said it is what it is, sorry for that. My husband and I were in shock and left. As we get to the car and are driving down the road... our son in the back seat is sobbing. We had been telling him all week that we'd get him his sensor Friday. I looked at my husband and said, this is NOT right, we have to go back. We go back to the store and ask to speak to a manager. Again the guy apologizes and tells us that he will call and reserve the sensor at the Howe Ave location. We explained that we shouldn't have to drive all the way to Cuyahoga Falls. That we were in the store and found the sensor way before the lady even called, the gentleman pulled it off the shelf for us, put it up at the counter and he still said well the lady called, you'll have to go somewhere else to get it. The manager began to blame the gentleman that helped us originally saying he was new and didn't know better. We explained it doesn't matter if he's new or not... that is just not how things should work. It should be first come first serve. Even if the lady called yesterday to reserve the sensor (which, they even said she JUST called) they did not pull it and it was on the shelf. Either way, they screwed up royally. We were there in person, found the sensor ourselves, asked for the sensor so that we could purchase it. The manager finally told us that he'd go in the back to look to see if he had another one. He did and charged us full price for it. We get it home and IT DOESN'T WORK! So yet again, here we are with our son's birthday wish shot down the drain. The manager went and got us a used, broken sensor just to get rid of us and got our son's hopes up once again only to be crushed again by negligence!!! Never in my life have I ever ran into this situation! Terrible!!!!!!