BUYER BEWARE, THIS STORE TOLD ME THEY CANNOT PROCESS ANY RETURNS! I visited this GameStop store July 11th, 2026 at approximately 3:40pm central time to make returns of items ordered online and also one purchased in this same store that I had received all within the past 4 days. First, the store associate told me the used products ordered online could be returned, but the new product purchased in store could not, even though the item was and is still sealed in the original packaging and never opened. Per the GameStop official policy, all of these items are eligible for return free of charge in store. Then the store associate told me that he could not process returns on any of the orders at all due to a system error the store has been experiencing for several months which displays every purchase as made in 2020, making them ineligible for return. My items were all purchased within the past week and picked up or delivered to me within the past 4 days. The store associate recommend I attempt to sell my items on the secondary market because he could not process returns. I contacted the GameStop phone support line, and they told me my options are either to pay $8.99 shipping per item to make returns or return them in store. I explained the situation with my attempt to return in store, and they reiterated that my options are the same nonetheless. I then connected the physical store's associate manager with the phone support line to discuss how to fix the issue, and the store's associate manager hung up on us. I contacted the store again, and they hung up on us once again. The GameStop phone support line then told me my options are the same and recommended I attempt to return my items in store again another day. This is unacceptable and not the advertised benefits of my GameStop Pro Membership. DO NOT SHOP AT THIS LOCATION. They will refuse returns if you have any issue at all, and claim it is a system error. They do not follow the official GameStop return policies. read more

Do not shop at this gamestop. I told them I did NOT want a warranty/protection plan on my game. She said ok. Rang me up and I wondered why it was about 6$ extra and I was like. Hey this price looks wrong ? And she goes * oh that's just taxes * Im like oh ok... I pay go home and find out she charged me for the protection plan? Screw you. I should have not took your word for it and checked the receipt the second I got it... but I trusted her on the spot. Horrible service every other time I visit. I regret every thinking its a good idea to walk in. read more

Wow, this place is so horrible I don't think I'll be able to fit this in one review. Firstly, I'm surprised on how this place isn't out of business! No one goes in this place, they only go to look. It's way to expensive for way too low quality. Secondly, the employees are rude and literally stare at you for no reason, pretty sure they are dogs as they just stare at you the entire time, so if you go here make sure to bring a dog toy for the employees so they aren't as bored! I don't know who it was but this blue haired emo wanted to accuse me of stealing Pokémon cards? Once she accused me we got searched, and when they found nothing on us they still decided to ban us from this store? They were doing me a favor at this point but the employees are so slow I don't know how they got this job, plus none of these people have an education as they look to be high school drop-outs that were in the special class. They need to get a life and stop obsessing over people!! Since I was wrongfully accused of stealing and the police found no evidence, I find it ridiculous that I'm still being banned. It's clear that one employee, who has no idea how to handle situations like this, is abusing their position. If this continues, I'll be forced to take legal action and bring in law enforcement again. It's disappointing that a place like this would allow someone with such a lack of professionalism to treat customers like criminals. She thought she ate but she really just ate that food clearly because this dog want to lie on my name.... BUT LOOKING AT THE 2 PICTURES DOES SHE NOT REMIND U OF A DOG... read more

GameStop - Videos & Video Game Rental Near Me - Green Bay, Wisconsin

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Horrible place and ripped off by $5.00. JORDAN, was rude, called me fat, kept credit card machine dirty, and did not offer my rewards like all others are smart enough to do. Guess he was more worried about my appearance to do his job proper. read more