Months ago I received an Earl May gift card. A few weeks before Christmas I decided to stop in here…read moreand use the gift card on some holiday plants. Specifically, poinsettias. The two poinsettias I chose didn't have foil wrappers on them, they were just in the black grow pots. I asked the salesperson working if they had any extra foil wrappers, and he explained that their supplier didn't send them with the plants (or ran out, I can't remember which). This was kind of disappointing. I thought for sure Earl May would have a back stock of these cheap foil wrappers, but there wasn't any attempt made to go beyond the explanation I was given or even recommend what I might use in their place. I wasn't going to buy pots. I didn't press the issue because these were for myself. Had I been buying them for others as gifts, I would have put them back, or asked that a wrapper be taken off of another plant. Not sure why I didn't ask about this in the first place, other than it seemed like I would have been inconveniencing this employee. Since I had the gift card and a coupon, I went ahead and left with the ones I had chosen. Their overall selection was pretty skimpy at the time I was there. poinsettias were just on one display near the cash register area. My poinsettias are still alive, though I wouldn't say thriving. Nice, clean store. Nice items for sale. Customer services was fine, but not extraordinary. Few customers and enough employees that I expected better. For selection I recommend Iowa City Landscaping and Garden Center or make the drive to Pierson's in Cedar Rapids.

The Staff at this Earl May is wonderful. However, the company's policy for tree replacement is not…read morecustomer friendly. I purchased 2 pink dogwoods and followed all of the planting, watering, and soil treatment guidelines per the staff and plant library recommendations. First tree did not make it through the winter. The replacement did not even make it 3 months despite doing everything staff recommended. ' To my dismay, the company will not replace a tree a 2nd time, so I am out over $250.00. For that reason, in spite of the helpful staff, I am taking my business to local greenhouses (whose prices are typically much more consumer friendly).