Every time I go into this location, I am always greeted and helped by the employees. Mike and Darion are great at knowledge on games! They both go above and beyond for their customers that they assist. The store is very clean and they have a lot of games in stock. You can find a lot of cool games for your game system, even have it shipped to the store if it's not in stock for you to pick it up. When you trade in, the value depends on how old and what generation of game system you have. I like this location but not the area. read more

I bought a brand new PS5 controller from them that didn't work out of the box and when i went back with the unused controller in it's original box the following day they refused to let me return it or exchange it. My advice is to never buy anything from them. read more

Nothing is ins rock. What is the point of paying for a membership if I can't even use the free $5 a month?

Ok only reason I'm giving it 2 stars because of employee named Edward, he's screwed me twice when it came to trading in devices had a pristine iphone 14 pro max 256GB and he put it as good I was supposed to get $444 he only gave me 382 same with a similar trade in I did when I took in my Nintendo switch with games was told I would get between $260 only got $189. I've traded there before with Matt and a few other workers never had an issue with them. Love the staff they just need to get rid of Edward or he needs better training when it comes to trade ins. Other than that issue I love the rest f the staff there. Also they've been getting good deals lately and can't wait for the Spider-Man ps5 edition read more

Good job by Josh! Came in knowing what I wanted. A new Headset. As I was looking at the details/features of the product I ended up purchasing, Josh was dealing with difficult customer. I understand not all customers are understanding or aware how things work but, even after explaining to the guest 2/3 times. The guest before me seemed to dislike certain policy/reasoning. But Josh remained called at all times. Not getting impatient. I appreciate Josh doing exactly what he had to do. And going a little bit of beyond for such guest and myself. I appreciate him after dealing with that. That somehow he still had a good attitude to assist me. read more

GameStop - Turtle Beach Recon 500 Headset (new) - Videos & Video Game Rental Near Me - Palm Springs, California

This store has incredible customer service. They take their time to educate their customers and cover the benefits of the GameStop membership. Highly recommend! read more

Very knowledgeable staff and friendly. Thanks for all your help gamestop. You have incredible patience for this old man

Wonderful experience for a hermit such as myself. I'm not leaving the comfort of my home for anything. unless I need a new controller... It's one of those I need it now things. (Rage). I always have a safe and educational experience shopping at my Local GameStop. Big reason for that is Tiffany and her wonderful crew over at GameStop in Palm Springs. Most shops I've been to I want in and out or I even feel discouraged on asking a question even, but not at my local shop. I enjoy listening about the new releases my local shop stocks up on. Happy with my Monster Hunter Pro Controller I picked up today. Thanks again you guys. You make it easy for me every time. read more

GameStop - Monster Hunter Rise Pro Controller - Videos & Video Game Rental Near Me - Palm Springs, California

I feel welcomed every time I come here, I've been to many GameStop's in my life and none will be compared to this location, i hope they never shut GameStop down because I like coming here every week. I highly recommend it and the staff here are very awesome and know what they are doing, two thumbs up read more

I called about a PS4 slim which was $100 cheaper than a PS4 Pro. I ain't rich. I was told the ps4 Slim was in store. So I drove 30 minutes just to be told that there was a mistake. I'm not gonna make a fit, But please go check before you tell someone something is in stock and they waste gas and precious time. read more

Had an iPad to sell and tried this PS Game Stop. They were a little busy but were still attentive and helped me when they finished with other customers. Got a great price for my used iPad... easy peasy! Thanks read more

Everytime we go in, everyone is always so great! We're always in and out and taken care of greatly. My husband and I actually just bought an Xbox 360 from them, with a ton of games and got a great deal! Highly recommend them! And if Timothy happens to help you, you'll be well taken care of, he's always so great to us! Thank you Tim! 5 stars all around! read more

I really dig the staff here. Every single member of the staff has been super friendly. Which is a complete and utter contrast with most other Gamestops I've been to. This staff is free of rude, elitist "superior gamer" attitude, console/PC bias, and judgement of what kinda games you play. Also been really straightforward with trade-ins, I can appreciate that. read more

Non essential store closures in place due to Coronavirus and they were still open. Risking the safety of people/community. No more $$$ from me. read more

As long as Tiff is at this store, you will be satisfied with every visit! From toys to games to consoles, the questions all get answered, in person and on the phone as well! If I could adopt her I would! Her knowledge of the Star wars and marvel universes is impressive! Always a fun trip to game stop! read more

Called wanted to get a headset not once over the phone did they say they wouldn't take cash or Apple Pay and wanted me to get a gift card lost business and horrible customer service when the face mask bullshit was lifted anyway read more

The people who work at this location are amazing! Even in times of crisis they are still willing to go the extra mile for their customers! Thank y'all so much for trying to help me get my beloved Switch! read more

Great shop great service. Haven't been around a minute but your girl Jessica is one hell of an asset. Her attitude alone kept me coming back. I appreciate the atmosphere created in your stores very much. read more

Nice, hassle-free way to trade in old video games. You don't get as much for your games as you would selling them on eBay or Amazon, but this is much easier. The staff is generally friendly and knowledgeable. read more

I used to love going here and then they had a change in management and it's been all down hill. I've been hung up on, given the wrong pre ordered game and had to go to all the way back down there to get the right one. read more

Being on hold for over 10 minutes only to find that the person on the phone left to go to the bank is never fun.

The staff Danny was very helpful and answered all my concerns with how layaway and credit card works for the store. He was very patient and kind! read more

Just like every other Game Stop across the country. The staff is helpful. This store is smaller than most Game Stops, so the selection can be limited. read more

Bought a console here, went to refund it and the "annoying peppy girl" cashier didn't have cash in the till to refund me my money back. Waited over 45 minutes for a manager to get back to the store. I don't understand why they couldn't of just refunded he money back to my card. This place is a joke. read more

Tom & Jen, thank you! Top notch service. They took care of a game console return situation for me and held a very hard to find system until I got there. AND Tom notified me that I had left my switch controllers there and held them until I got back. Saved me from a disastrous night. Thanks! read more

I can't say enough good things about everyone at this store! I'm usually a very lucky person but when I bought my Xbox 360 (and like 12 games) I kept having to return it because it wasn't saving the games (which is frustrating to have to get a new Xbox and start the games all over) well, each time I went back to return the Xbox, everyone was very helpful and completely understanding. I finally found an Xbox that saved my games and I was happy... until other glitchy things started happening. I did NOT want to go back, get another Xbox, start the games all over again, so I just kept trying to play it. After a while I just gave up on it. It was no longer fun for me. I tried to play it once more and it was glitchy as usual. I finally gave up on it. I also realized it was past the 3 months at this point. I thought I would pack it up and return it and see what my options were. Thankfully, I was lucky enough to have Tim working to save the day. (I think it was Tim, he was Latin and had black framed glasses) He remembered me returning the Xbox before and he explained that maybe the PS3 might be a better choice for me. I'm familiar with PlayStation because I've had the first and 2nd PlayStation systems. I decided to just try it. After all, I have to start these games all over again anyway so why not start a new system? I just have to say, Tim had to use a ton of receipts to deal with and he was so patient with that too. He also suggested games I would like based on the games I returned. I thanked him, went home, hooked it up, played it... I'm so happy with this PS3 system!!! The graphics are way better, I LOVE the games we picked and I couldn't be happier! Thank you to everyone at GameStop especially Tim! I'm in love with my gaming experiences now, and truly enjoy this PS3! 5 stars, hands down! Thank you again. read more

Best gamestop I've ever been to! Best all around customer service! When you pre order at this store and want to cancel it, you can. They give you your money back or move it. No gimmicks or trying to fight with people at the other stores in the area. I only pre order here now and do all my shopping here!! read more