Every time I go into this location, I am always greeted and helped by the employees…read more Mike and Darion are great at knowledge on games! They both go above and beyond for their customers that they assist. The store is very clean and they have a lot of games in stock. You can find a lot of cool games for your game system, even have it shipped to the store if it's not in stock for you to pick it up. When you trade in, the value depends on how old and what generation of game system you have. I like this location but not the area.

I bought a brand new PS5 controller from them that didn't work out of the box and when i went back…read morewith the unused controller in it's original box the following day they refused to let me return it or exchange it. My advice is to never buy anything from them.

Outstanding! Extremely busy Store, but each time I've been there I've been treated like I'm the…read moreonly Customer in the Store. Today I took My Grandsons, ages 3 & 7 with me and they were treated the same! Both boys received excellent caring attention; they were even led thru the assortment of Used Games & were very happy with "their choices". We had the Best Time making choices about everything! I can't say enough about this Store's "Customer Relations" : )

this is the second time i call before going in just to show up and the same lazy worker to tell me…read morethey can't help with a quick trade in because of OT issues. No idea if it's just her laziness, but before walking in she was just standing to what i assume was here friend so there went another 5-10 mins waiting for help. So unprofessional and lazy.

I called GameStop with some questions because I'm just getting started collecting Pokémon and One…read morePiece cards, and Michael seriously went above and beyond. He took the time to explain different products, gave me tips on how to start building my collection, and didn't make me feel rushed at all. It's rare to get that kind of customer service just from a phone call. You can tell he genuinely cares and enjoys helping people in the hobby. Thanks again, Michael -- I really appreciate the guidance!

They never have items that are specifically only sold in their store making it impossible to get…read more BOO!

Video games are now an afterthought. They give me almost nothing for my trade-ins, they won't even…read moreallow me to use my five dollar monthly coupon anymore without using an app which I can't even sign into as "something went wrong. Please try again." that doesn't even give me an indication of what I could be doing wrong which I am not doing anything wrong as I tried to activate my membership multiple times via email and I never get an email. Despite this, I am spammed with GameStop promotional emails almost every day. $25 a year for a pro membership and I'm basically getting screwed now. I'm done shopping here. If you can't even pull up my rewards on your end despite me giving you money I'm canceling the membership and I'm just done shopping here. Find a local game store that isn't run by a bunch of greedy corporates. This store still has nice employees which is why I give stars in the first place.

Chris is awesome. Very helpful and informative on all inventory. He is never rude. Customer service…read moreis beyond a 10. And that's why I continue to spend money at this place. I could go somewhere else, but I don't for this reason.

Great Customer Service! I recently bought a Pre Owned PS5 for my Bday and originally, the system…read morethe gave me didn't work at all. It kept on overheating until it shut off completely. But The manager Helped me and even gave me a better system for a CHEAPER price!! Then the controller that came with it ended up having bad triggers, so a team member gladly did an even exchange! Additionally i bought a Pre Owned controller that ended up having bad joysticks, again they helped me in getting a controller that i actually wanted! The Team members at this Gamestop are Awesome! By far the best customer service i've ever received. Thank you Team!

WHY DONT THEY EVER ANSWER THE PHONE ?!? Call when they open,…read morenothing Mid day call , still nothing Calling at 20 min before closing , still nothing

I just had a guy, Jay, at this store help me out with information regarding an online shipment that…read morehad gone wrong. He had all the information ready and available and had already taken steps to rectify the issue before I had even called. I can not help but give 5 stars for proactive service and just being awesome.

Waited for a release before they opened. Manager came out and said only people who had tickets…read more(that they passed out earlier) could go in so I stepped aside. No one else behind me had tickets so the then pulls out 3 tickets and gives them to the people who were behind me. I told him I had been waiting before them but he didn't care. do not shop here. They do not care about you.

The service can be rude at sometimes and it seems like they aren't honoring the Pokémon rules when…read moreit comes to one per person, or whatever it is. They also don't do the PSA grading for any cards. The selection is good besides cards. Seems like the guy who works there is either letting people buy more packs or holding them for himself.

The forces strong with this GameStop. Jedi masters will help you use the force and guide you to…read morepurchase the best games.

NO PRESSURE w/ EASYGOING STAFF! I love that this is one of the few GameStops where I can walk-in…read moreand not feel any pressure to buy something. I've never gotten anyone breathing down my neck or following me. The staff acknowledge you and greet you, but they're chill. Also, if you have any questions they are very helpful. This is a good-size Game Stop they usually have a variety of new, used, and pre-order games. I used to be a GameStop member where you can get discounts on stuff but the price to renew is high so I don't do it anymore. However, I still visit GameStop when I need the new hottest game or I'm searching for a Funko Pop exclusive. I just stopped by at this location recently and some of their stock was a little old. Not bad, but I think they just had a low stock on stuff. I came in the end of summer so I understand.

Customer service def needs work. I think it's good but need empathy towards people. It's just a…read morebunch of get in line and leave vibes. No realness. They really push their membership sales ON EVERYTHING THAT WALKS IN. Only GameStop close to here so I guess it's ok. And please don't let lines BUILD when there's like 3 workers. Waiter in line just hearing the ones paying yap while other workers didn't open the other register and get the line moving. I was close to leaving. Figure it out please

Screw this GameStop they didn't have my preorder for dragon ball story booster 1 on time didn't get…read morethem until a week after release and when I finally got them today all the packs they gave me felt super light I had gotten some other ones from a different GameStop and did not feel light like these ones and of course no hits at all! Don't preorder tcg from this place I'm sure they weigh the packs the other GameStop I got a lot of hits from this one no hits at all!!! Coincidence I think not this GameStop is scamming for real!!

If I can give this place, zero stars I would. They sell opened box Funko pops, and they don't even…read moredisclose that all sales are final on those items, and blindly I purchased a Funko pop, and when I looked at it that evening, it was defected, scuff marks, dents, chipped paint. The associate, she's a little short lady with glasses, Didn't want to take my return nor give me a Store credit and I told her how in the hell are you going to sell an open box/used item and not disclosed that their final sale and she said it's on the receipt and no, it was not. She still refuse to take back the item. No good ethics whatsoever. This place should be shut down. This store is hot garbage.

I have to agree for the most part with Dillane E's review of the Highland Game Stop. The staff…read morehere is usually friendly and helpful. I never feel like a "old fogey gamer" (I'm 42) when I'm asking one of the (much younger) associates here for a game recommendation or request. Its located a few doors down from Wal-Mart in Highland, and I'm glad to see it weathering the storms of the iffy economy out there. Its usually clean and well stocked, with a big screen tv showing game trailers. A couple minor things keeps it from getting a 5th star from me. Firstly, their selection of PC games has been getting smaller and smaller. I have a ps3, sure... but I prefer gaming on my pc; and its hard to find a good selection of PC games outside of a Best Buy anymore. I'd really like to see this chain emphasize their selection a bit more. 2ndly, their is usually a big turnaround of staff. It'd be nice to see some regular faces from time to time to be able to talk all things gaming about; and the staff that's there are always pushing their rewards cards without adequately explaining their benefits. Still and all.. I like coming in here to pour through their selection of used games..especially when they are having their buy 2 get one free sales. I have a niece and nephew with a ps2..and it makes finding fun stuff for them for the holidays kinder on my budget. All in all a great store. Certainly worth a visit!

Great service. Great selection. And the value is great if you still buy games on disc versus the…read moredigital download option. Value is great on used games. Long live GameStop.