Outstanding! Extremely busy Store, but each time I've been there I've been treated like I'm the…read moreonly Customer in the Store. Today I took My Grandsons, ages 3 & 7 with me and they were treated the same! Both boys received excellent caring attention; they were even led thru the assortment of Used Games & were very happy with "their choices". We had the Best Time making choices about everything! I can't say enough about this Store's "Customer Relations" : )

This place is trash! Everytime I call, no on answers, OR they pick up, put you on hold, then never…read morepick up again. Last night I called to ask what time the open. Was told 10am. I am here, its 10:27am and they are STILL closed. Terrible management. Too bad there are only 2 Gamestops in the Coachella Valley. Game Scalp is terrible.

I called GameStop with some questions because I'm just getting started collecting Pokémon and One…read morePiece cards, and Michael seriously went above and beyond. He took the time to explain different products, gave me tips on how to start building my collection, and didn't make me feel rushed at all. It's rare to get that kind of customer service just from a phone call. You can tell he genuinely cares and enjoys helping people in the hobby. Thanks again, Michael -- I really appreciate the guidance!

They never have items that are specifically only sold in their store making it impossible to get…read more BOO!

This GameStop and I have had a complicated relationship, yet in recent years they have vastly…read moreimproved. Nathan and Isaac have given some of the best service I have ever had at GameStop, please give these fine gentlemen a raise because they absolutely deserve it for all the hard work they put in. I recently purchased a used PlayStation 4 and a used Nintendo switch from here. The PlayStation 4 worked great out of the box and I never had any problems with it, and the Nintendo switch had some defective joy cons, which Isaac immediately swapped out for me with no hassle at all. Prices can be a bit unfair with the company unfortunately because they tend to lowball and flip the items for a MUCH higher price. That is a company wide issue and has nothing to do with this particular store, but I did believe it was relevant to mention. This store recently went under a massive renovation and it looks really good inside. Very clean, nice new tables, glass displays, etc. The selection is also pretty good here, surprisingly. This reminds me of my childhood game stops. The service here is really good and all in all that's all you can really ask for with these places. Five stars for Nathan and Isaac, you guys are awesome.

2/5 This location has been remodeled…read more Customer service got better Chris was VERY helpful with genuine greeting and if I had any questions Super downside for me was being nonchalant/casually charged to renew my game account when I was purchasing to get the PROMO deal of buy one and get one 50% off. Good thing I questioned before completing my purchase to remove the account renewal. No matter if I signed up or not my total was nearly the same. I think its better to inform the customer about HOW the promotion/deal works instead of the final stage before completing the purchase.

Great Customer Service! I recently bought a Pre Owned PS5 for my Bday and originally, the system…read morethe gave me didn't work at all. It kept on overheating until it shut off completely. But The manager Helped me and even gave me a better system for a CHEAPER price!! Then the controller that came with it ended up having bad triggers, so a team member gladly did an even exchange! Additionally i bought a Pre Owned controller that ended up having bad joysticks, again they helped me in getting a controller that i actually wanted! The Team members at this Gamestop are Awesome! By far the best customer service i've ever received. Thank you Team!

Condensending service attitude Trade-in Values for Xbox Hardware is a Joke and just…read moreinsulting.(better off selling on eBay or Facebook marketplace or just keep it and save yourself the humiliation)...From Now on I'm buying at Walmart (better return policy) or Microsoft store they are way cheaper... GameStop Days are numbered the sooner they close the better!!!

I just had a guy, Jay, at this store help me out with information regarding an online shipment that…read morehad gone wrong. He had all the information ready and available and had already taken steps to rectify the issue before I had even called. I can not help but give 5 stars for proactive service and just being awesome.

Waited for a release before they opened. Manager came out and said only people who had tickets…read more(that they passed out earlier) could go in so I stepped aside. No one else behind me had tickets so the then pulls out 3 tickets and gives them to the people who were behind me. I told him I had been waiting before them but he didn't care. do not shop here. They do not care about you.

The service can be rude at sometimes and it seems like they aren't honoring the Pokémon rules when…read moreit comes to one per person, or whatever it is. They also don't do the PSA grading for any cards. The selection is good besides cards. Seems like the guy who works there is either letting people buy more packs or holding them for himself.

The forces strong with this GameStop. Jedi masters will help you use the force and guide you to…read morepurchase the best games.

NO PRESSURE w/ EASYGOING STAFF! I love that this is one of the few GameStops where I can walk-in…read moreand not feel any pressure to buy something. I've never gotten anyone breathing down my neck or following me. The staff acknowledge you and greet you, but they're chill. Also, if you have any questions they are very helpful. This is a good-size Game Stop they usually have a variety of new, used, and pre-order games. I used to be a GameStop member where you can get discounts on stuff but the price to renew is high so I don't do it anymore. However, I still visit GameStop when I need the new hottest game or I'm searching for a Funko Pop exclusive. I just stopped by at this location recently and some of their stock was a little old. Not bad, but I think they just had a low stock on stuff. I came in the end of summer so I understand.

Customer service def needs work. I think it's good but need empathy towards people. It's just a…read morebunch of get in line and leave vibes. No realness. They really push their membership sales ON EVERYTHING THAT WALKS IN. Only GameStop close to here so I guess it's ok. And please don't let lines BUILD when there's like 3 workers. Waiter in line just hearing the ones paying yap while other workers didn't open the other register and get the line moving. I was close to leaving. Figure it out please

I've been waiting for like 20 minutes now it says it's open I've should just purchased online ‍ I…read morecan see why and how GameStop is losing money now

If I can give this place, zero stars I would. They sell opened box Funko pops, and they don't even…read moredisclose that all sales are final on those items, and blindly I purchased a Funko pop, and when I looked at it that evening, it was defected, scuff marks, dents, chipped paint. The associate, she's a little short lady with glasses, Didn't want to take my return nor give me a Store credit and I told her how in the hell are you going to sell an open box/used item and not disclosed that their final sale and she said it's on the receipt and no, it was not. She still refuse to take back the item. No good ethics whatsoever. This place should be shut down. This store is hot garbage.