I was able to finally check out the legendary Cave today, and boy! - what a treat it was! As a huge…read moredrooling fanatic of damn near every field of the arts, I was in hog heaven. Pop culture themed collectibles, T-shirts, video games (retro AND modern) , and of course, vinyl records and CDs. What more do you need to know?? Get down to the Cave at your earliest NOW!! lol. Also, a gentleman named Jason assisted me and was incredibly kind and eager to assist! So I wanted to give a special Kudos to him!!

I loveeee going to the Cave for sonny angels and this last time I went the workers were SO so…read morenice;) They let my friends and I shake each sonny angel box and were super patient (iykyk). They are not overpriced at all and have a GREAT selection of smiskis, mofusand, and so much more. They are also very active with posting restocks so if you're a collector of knick knacks then I would highly recommend this place. Can't wait to come back!

I love this place. Lots of games and consoles available! I've purchased from here multiple times…read moreand everything worked great every time but 1 of the games that I purchased ended up not working when I tried to play it so I called Dave and he stood on business and refunded my money without question or problems. He didn't have another copy of the game that I bought so I ended up purchasing other items at his store. I try to make it every weekend if I'm available and looking forward to the next visit.

Spent two hours here looking through this garage sale like video game atore when I finally found…read moresomething I wanted he looked up the price on price-chart and wanted to charge me the full price for something I had to work for to find in that mess. Never will come here again when you can just buy it eBay for the same price and save yourself the feeling of being screwed when you do find something you want.

Traded my old box of PS3 and games in for $270 store credit. Yes, I could have maybe gotten a bit…read moremore if I DIY. But, this store pricing is more than fair. Came by and bought some Nintendo Switch games. Decent selection and friendly staff. Overall, it is good to support local business. I rather this store exist, than another corporate store with no personality.

1-Up Retro Video Games…read more My girl and I randomly stumbled across this place while we were just walking around, and as soon as I saw the sign, I told myself, I have to go in here! I grew up playing video games, and I still play here and there, so I already knew this place was going to be pure nostalgia for me and it definitely was. I was a kid in a candy story and totally geeking out! Walking around the store brought back so many childhood memories. They had games I honestly haven't seen in over 30 years, along with all kinds of consoles and games from different generations. Some of these games I probably would never play again, but just seeing them on the shelves took me back. It was cool seeing the old-school Nintendo video game magazines. Some of those magazines have to be close to 30 years old! The entire store was basically one big nostalgia trip. I didn't end up buying anything, but I still enjoyed just walking around and checking everything out. If you grew up gaming or have played on different systems over the past 40 years, this is definitely a place worth checking out.

This place is very clean and well organized. The prices are as advertised and the selection is…read morepretty good. They may be a bit out of the way, but definitely worth a visit if you're in the Sacramento area.

If you want to get raked over the coals and roasted with low ball offers... this is the place. Game…read morestop pricing for buys.. $370 value (2 games were $100 &70 sold comps this week on eBay) and they offer.... $70 cash or $90 credit for the lot of 15+ games... that's 25% trade in value!!! Pokemon scalpers treat me better!! At least they give 50% cash and 70% trade on the low end. Do better "fair game to rip people off game slop style".

We've been going through video game controllers pretty regularly-- My son contacted Computer Booter…read morelooking to buy a new PS5 controller and learned about a repair process, really an upgrade, that fixes stick-drift and keeps it from coming back. These guys have great customer service, are very reasonably priced, and stand behind their work-- Glad we went here instead of Amazon... Thank you so much!

What a gem! We've been playing some old console games and noticed our wireless wavebirds started…read moredrifting on some games and had sticky buttons. Considering these controllers are over 20 years old it was expected. We did some research and decided to bring our controllers here to get some attention. We were given a quote and dropped off the controllers to be looked at. While we were there we had so much fun looking at all the retro games, consoles, accessories and cards that they have at the shop. Everyone was really nice, helpful and welcoming and we were really impressed with the whole experience. They ended up calling us a couple days later to let us know the diagnosis for our controllers and what they'd be doing to fix them up. The final cost was below the quote and we're so happy to be able to play some classic games with our well loved controllers again.

I came by here during my move into a new house with my boyfriend- who was very determined to find a…read morespecific controller for his PlayStation. This location is located to my old house so on my way back to the new place I stopped here to find the controller. They did not have it, but the staff was full of knowledge and even recommended other places for me to check to potentially find the controller I was looking for. I would recommend this place to anyone looking for gaming needs in the Carmichael area.

Nothing particularly negative toward them but they've been broken into a couple of times Since I've…read moremade my order and this has caused the shipping of my items to be considerably slowed down I have sent an email to the owner and the customer care team and it seems that I am being ignored now that I'm asking for a refund I would like a refund for my order but nobody has yet to reply to me on either social media such as Instagram I can see that somebody is online through their messaging but every time I send a message I am ignored I have left a couple of messages on some of their post about them looking into their email so that they may be able to see my email but it seems to be now that I'm asking for a refund they are completely ignoring me they have a 30-day refund policy and it's only been 14 days since my purchase so I'm hoping that this all gets resolved and I get a full refund since I have already ordered the products from other websites and have already received them and no longer need products or doubles of what I've already own

This is a nice anime store with posters, plushies, and figures. My first time in this store, I got…read moreInuyasha posters for a good deal. They have Pokémon plushies. To the back of the small store is all the anime figures. The pricing isn't too bad. The staff is really friendly.

i really liked the maomao figure -- but the plushie i bought wasn't stitched too good, as the fluff…read moreinside was coming out a bit. :(

Lovely, welcoming card shop! Large collection of Pokémon and Magic bulk singles, as well as pricier…read morecards. Looks like they have a good selection of One Piece also, as well as TCG supplies. Huge space for players and collectors to chill. Jasmin and crew are the best!

Amazing card shop huge selection of cards,bulk and fair prices.staff is helpful and knowledgeable,…read moreso happy I've found this place.

Tons of cards, tons of fun!…read more Employees engage with customers while also giving space for browsing and side conversations! Sales accepted! Call first to make sure the right person is on hand! Negotiated with a customer in the shop for either store credit or cash at a slightly lower rate. Lots of loose cards at 50 cents, or curated cards for much higher. Fun use of a Sunday afternoon

First and foremost. The selection of Pokemon and Magic the gathering was superb…read more Lots of great singles and sealed product. However I unfortunately came in the shop during what appeared to be a tournament. Staff seemed pretty busy. Was not greeted nor was I asked if I needed help. I definitely recommend having staff solely for the tournament and purely for helping with other customers.

Let me preface this review first with, I have purchased many electronics previously from this exact…read morelocation since it opened. I like that they switched to a no commission based sales model years ago and why I shop here. This most recent purchase of a laptop had less than stellar service experience and left much to be desired. I was upsold for an upgraded computer model, a credit card, and membership without real explanations other than I was getting a deal. The manager Raymond called me within a day without hesitation when I sent in my follow-up feedback response. He assured me this is not the type of business he runs and nor appropriate behavior of his associates. He went above and beyond and proved that this location strives for the highest integrity. They truly value the customers that take the time to shop in person in a world of online sales. He had Angel assist me in correcting the sales reps misstep, who wasn't even this locations employee but a fill in a from another store and just assisting for a day. Angel was also top notch. I will continue to refer people to this location as well as Best Buy based on how this situation was rectified leaving me feeling good as I walked away this time as I have in all previous interactions before this.

This review is for Best Buy (the company). The Arden location is fine but the company is horrible…read more I have never experienced a customer service process as frustrating and inefficient as the one I encountered with Best Buy. On August 5, I visited the Best Buy in Sacramento, CA to upgrade my daughter's phone at the Verizon kiosk. We purchased a new Samsung Galaxy S26 in person. Because my daughter attends college six hours away, we arranged for the phone to be picked up at the Best Buy in Cerritos, CA, and made it clear that she would be the person picking up the device. When my daughter arrived at the Cerritos location, she was told she was not listed as an authorized pickup person, despite our explaining this at the time of purchase. From there, I spent hours trying to resolve what should have been a simple issue: * I called what I believed was the Sacramento store but reached a remote customer support representative who informed me they could not transfer me to the actual store or the Verizon kiosk. Instead, I was given an 1-800 number, which turned out to be Verizon. * Verizon confirmed my pending upgrade and order but explained they could not assist with Best Buy's pickup authorization. * I then called the Cerritos location, only to reach another remote support representative. After explaining the situation again, I was told there was no way to add an alternate pickup person and that my only options were to cancel the order or drive six hours to pick it up myself. * Hoping to resolve the issue in person, I returned to the Sacramento Best Buy. The Verizon kiosk employee reviewed my order and pointed out that the notes clearly stated the phone would be picked up by my daughter. They advised that the Cerritos location should simply review the order notes. * Before making another trip, my daughter called the Cerritos store and was told that employees do not honor order notes and that only someone officially listed as a pickup person could receive the phone. * I contacted Best Buy customer support a third time and was again told there was absolutely no option to add an authorized pickup person. I requested a supervisor but was told supervisors do not accept calls. Instead, I was promised a callback within 20 minutes. I have yet to receive a call. * Ultimately, I returned to the Sacramento store a second time and canceled my order altogether. What makes this experience so frustrating is that the issue itself was not complicated. It should have taken minutes to resolve. Instead, it required: * Three calls to Best Buy customer support * One call to Verizon * One call by my daughter * Two trips to the Sacramento Best Buy * Hours of unnecessary time and frustration I would appreciate answers to the following questions: 1. Why are customers unable to speak directly with their local store when many issues could be resolved within minutes by the employees handling the order? 2. If customers cannot contact stores directly, why can't Best Buy stores communicate with one another? It seems far more efficient for the Sacramento Verizon kiosk to contact the Cerritos Verizon kiosk than forcing customers through multiple layers of remote support. 3. Why was I allowed to select pickup at another store after explaining that my daughter would be picking up the phone if there is no mechanism to authorize an alternate pickup person? 4. Why did every customer support representative simply repeat scripted responses rather than take ownership of resolving the problem or escalating it appropriately? The most disappointing part of this experience was not simply the inconvenience, it was the complete lack of ownership. Every representative passed the responsibility elsewhere, offered conflicting information, or presented only two unreasonable options: drive six hours or cancel the order. In the end, I solved the problem myself by canceling the order.