I love this place! I love that its still around. After reading other reviews, i am shocked. Never…read morehad an issue eith Mr. Video. In fact I got text saying i owed a few dollars in late fees. Text sounded a little snarky .I responded to him right away and a told him I would come pay the fees the next day- I told him I was terribly sorry for the oversight. I got a response right away saying thank you for my understanding. If you have a late fee - just pay it. It might not be much but if everyone owed a dollar it would add up real.quick.. The organization of the movies is odd to me... BUTT....you can ask an employee to help and they are always willing to. Like I said- I love this place!

This place is amazing. It's also a relic left standing as a reminder of a better time…read more Sure you could stream your movies, videos, and games on services like Netflix or gamefly, but if you're anything like me it's just not the same. I need to see the box. Look at the pictures on the back and really weigh my options. That's why I love this place. I can rent games for all systems. I can rent DVDs and blue rays. I can choose from a physical selection instead of virtual. They have it all and its close to home. Hello instant gratification. The real bonus isn't the selection and gratifaction. It's the prices and customer service. The employees will bend over backwards for the customers. Reserving games and movies to make the customer happy. The prices are so affordable. Rent a game for $4 for 3 days. And for a dollar a day after that you can re rent for two days. This place is amazing. I can only hope that it weathers and stands 20 years from now.

Love the variety, it's great to have a place to get physical copies of old games! The owner was…read morefriendly and knowledgeable:)

I popped in this past week as I just picked up an N64 and was surprised by the selection. customer…read moreservice was great and prices fair. I'll be visiting more as I look to grow my collection .

Not sure of the technicians name who helped me but I called around 4pm with a pretty serious…read moreproblem in my opinion. My wedding video was stuck in my PS4 and have been putting off getting my Playstation fixed and he said it could take a few days to fix it and get the disk out. Which I was fine with. So I brought it in expecting it to be fixed by the end of the week. When I got there he asked if I had a few minutes to kind of hang out Which I did and he fixed it and had my wedding video out within a half-hour I was so freaking happy I would absolutely go here again and I will always recommend this place to anyone who needs video games or consoles. I will be buying all of my video games and consoles from here from now on! THANK YOU VIDEO GAME WIZARDS! I GIVE THIS PLACE 10 THANK YOU! THANK YOU! THANK YOU!

This is definitely one is the worst experiences I have ever had when dealing with a business. I…read morebrought in my PSP for a simple repair since it's my childhood one and I want to play it again. I gave them the PSP in the end of June. They told me it should be 1-2 weeks, which is fine. I come to pick it up, they tell me it's on our desk next to be repaired, told me to come back in 3 days. I come back and they tell me the same exact thing. I'm now in August and feel like I'm getting played. Do not come to this place of buisness for any of your needs, just go somewhere else and save yourself the time and energy.

They gave me a very fair deal for a trade in game and at the end of the day, that's really all I…read morecan ask for in this day and age. They had the copy of Pokemon Pokopia I was looking for and they were friendly. I'm not sure what that William S. guy from Government Camp was giving them a one star review for. Does he somehow not realize that there are ZERO companies that are going to give you any sort of refund for a video game UNLESS it's defective somehow? Like, get real, bud. They even tell you that when you purchase the game. It's pretty obvious why they wouldn't give you a full refund as well. I've done business with this place off and on for years and I'm thankful for them.

This is a really good place to complete your game collection but I recommend going early because…read morepeople will buy the game you want before you get there

Went in today with my husband to see how much I can get for my switch and after seeing the price I…read moredecided not to. I thought that was it and no then this guys jumps in and says well why don't you wanna sell it trying to give me all these examples of why it's that's much. I kept saying no it's ok he kept pushing finally I just said no thanks I'm good. Then we asked if we can buy the switch two console they said yes but since we walked in the whole place gave us awkwardness and I felt very uncomfortable. We will not be going back. But overall we just felt pressured to sell the switch I didn't want to. I also want to share that the guy that kept budding in when we would ask him a question he would be like well I don't know it just came out referencing to a game my husband asked about he said it sarcastically. Hope he can improve on the way he acts we still bought what we wanted but the experience wasn't great.

I ordered a game online it came to me yesterday and did not work I went in to trade it for exact…read moresame game and they said the could only offer me $0.25 for my game that was defective not to mention they leave their doors open while they take a 30 min lunch with on 45 minutes before the store closes the cashier this line of 8 people who was in line waiting for over 20 minutes was so rude to the customers. I would strongly urge everyone not to ever shop at this store or buy from this company they rip you off and refuse refunds

We drove an hour to visit here yesterday and it wasn't open even though it says open everyday. We…read moreleft and came back a little while later but they still were not open. There's no signage or social media post about it either. There were other customers waiting around as well but everyone gave up after 30 minutes when no one came. Very unprofessional.

Very kind staff! Gave me a free keychain boba plush after getting a drink!…read more Place has lots of games and figurines too choose from!

The service was quick and efficient. They have an amazing variety of games to select from and many…read moredifferent systems. The selection is phenomenal. It can be difficult to locate video games that are rare, my only con is the price points for the video games are pretty high. I snagged a few games for my collection and will definitely be back to purchase more. The employee who assisted was kind and answered all of my questions. Go buy some games, cheer

My experience with Retro Game Trader left me more concerned about how the store is run than the…read morecondition of any single item. From the start, interactions with the owner felt inconsistent. Listings described items as "mint" or "like new," but what I received didn't match those descriptions. When I reached out, the responses were vague and shifted depending on the question, which made it difficult to get a clear resolution. What stood out most was the lack of transparency. Basic questions about sourcing and condition grading were met with unclear answers, and at times the explanation seemed to change. As a buyer, that creates a level of uncertainty that's hard to ignore--especially in a market where condition and trust are everything. After this experience, I took a closer look at other feedback and noticed similar concerns about communication and consistency. Even if each case is different, the overlap is enough to raise caution. A business like this relies heavily on trust between the seller and the customer. Right now, based on how this was handled, that trust just isn't there for me. I'd recommend being very thorough--ask detailed questions, document everything, and don't rely solely on the listing descriptions. If you need proof, his name is LANCE KRAFT and there are numerous reviews of this mans character, or lack there of... https://badbuyerlist.org/buyer/f0af05e5bd73adcfd1505f7c

My favorite one stop shopping for all my physical media needs in Eugene. Been a steady customer…read moresince the late 90s. Great staff - Ben and Buckley ROCK!! Always an excellent selection and value.

cozy and decorated secondhand store with tons of music, video games, movies, and cool posters…read more i was able to buy a couple anime movies at a reasonable price and their upstairs wall art has genuine pieces from locals artists for sale. would come back for the nice staff, huge selection, and cute dog lol. metered street parking and a short walk from some other cool stores on the same street.

I go to this place every time I need magic cards or games or systems. If they give you faulty…read moreelectronics, they don't fuss about replacing them if you go back in. As far as customer service goes, they rock. Everyone employed there has great knowledge about pretty much anything in their inventory. They can order something from another store if they don't have it. They're very friendly and helpful. Due to the fact they can migrate stuff between stores, their selection is spectacular. Game guides, accessories, board games, and more. This place owns.

I purchased my son a new to him Xbox in Newport today. The cable the guy gave us wouldn't stay…read moreplugged into the machine. We went into Game Time to see if we could purchase one. He said no, but I'll give you one for free. I was shocked. How awesome was that. My son is now getting his system all set up at our home. We will be back to get accessories & games. Thank you so much. You talk about good customer service!!!! Highly Recommend. A+++++

Good deals but also bad deals here. The more popular it is, they will uptick the value higher than…read morewhat the deals are online so be mindful. Cashiers were nice, welcoming, had reviews to say about the books we got which I appreciated. Helped inform us on what we expect. Great selection of books with a first and second floor filled with all kinds you could possibly look for. Note: could not find the cat. Was probably hiding somewhere upstairs since I was mostly focused on books on the first floor. You can also ask them about the cat.

I'm glad there are other book store options here in Salem. I've shopped here probably 15 times and…read moreI love how unique this store is. Have never seen the cat, so that's a bummer. I love the option to buy used books. That being said I think their "we buy books" is pretty bad. I wish they gave more information. I brought in about 48 great condition popular books in. I had an appointment at 1:30pm that was made 3 weeks prior. I got there books in hand and was told the person who values the books to buy them was out but that I should get a call with an offer before 3:30pm. I killed some time around Salem as I wasn't expecting this to be quite the process and still had not gotten a call even though it was almost 4pm. I called them and they said the offer would be told to me in store. These are popular books from Carley Fortune, Tessa Bailey, Freida McFadden, Ali Hazelwood etc, and even some special editions of books with sprayed edges. All probably worth around $500 if you count each book as $10. After I came in to ask about my offer, the person helping me seemed pretty excited about all the books I had. Their offer was $57 in a check or $115 for store credit, it almost felt like a slap in the face to be honest. I told them that I'll think about it as I browsed the store. I took like half a lap through the store and went back to the front counter to let them know that I would be taking my books and declining their offer. As soon as I said that, immediate demeanor change in the employee and they just walked off while I had to put all my books back in the bags. Most of the time the staff are fine, but there is the occasional visit where I have staff a little too relaxed, almost as if they're not working at a bookstore. And there have been a few times I was waiting at the front counter ready to check out and not even looked at until the employees were done with their conversation which was anywhere from 1min to 10min. Prices are a bit high, but that's expected at an independent book store.