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    Ganas Ya

    1.8 (6 reviews)
    Closed 10:00 am - 7:00 pm

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    Viva Dodge - My truck

    Viva Dodge

    (53 reviews)

    Do not expect support from the service department after you buy your vehicle…read more I purchased my 2023 Jeep Grand Cherokee L from Viva Dodge Chrysler Jeep, and I can honestly say the customer service I received after the sale has been one of the worst dealership experiences I've ever had. I fully understand my vehicle is outside the factory warranty. I was not asking for a free repair or for anyone to ignore the warranty. I simply asked for guidance and whether my situation could be reviewed for possible goodwill assistance through Jeep/Stellantis since I purchased the vehicle new from Viva. Instead, Adriana's response was a single text message telling me I was "out of warranty." That was the end of the conversation. No explanation, no discussion of options, no offer to submit a goodwill request, and no effort to advocate for a customer who bought his vehicle from their dealership. I then contacted management hoping someone would actually take ownership of the issue. Instead, I was told I would have to leave my vehicle at the dealership for 3-4 weeks before they would even inspect it to determine whether they could do anything. That is an unreasonable expectation for anyone who relies on their vehicle. After posting my original review, the dealership publicly responded asking me to contact them to discuss my concerns. That response turned out to be completely meaningless. I called exactly as requested, waited on hold, and was transferred right back to the same people who had already dismissed me. Nothing changed. No manager spoke with me. No one took ownership. No one attempted to resolve anything. At this point, their public responses to negative reviews appear to be nothing more than canned responses designed to create the impression that they care. My experience was the exact opposite. If they genuinely wanted to resolve customer concerns, someone with the authority to help would have contacted me instead of sending me back to the same dead end. The true measure of a dealership isn't how they treat you when they're trying to sell you a vehicle--it's how they treat you after the sale. Viva failed that test at every opportunity. After reading other reviews, I realized my experience doesn't appear to be an isolated incident. I only wish I had read them before buying my Jeep.

    I bought the 2026 Dodge 2500 on May 15 and I'm still waiting for my plates and registration, this…read moreis my second review of this dealership, I strongly recommend you don't do business with this dealership they are unreliable and they just don't care about the customer.

    Ganas Ya - usedcardealers - Updated September 2026

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