I wouldn't even give a star, my husband bought a car there 2 years ago and we couldn't make three…read morepayments since husband lost his job, I called them this morning to make a payment and couldnt because he needed to give me permission signing a paper or wathever first. I was worried and tried so hard finding a way to get the money to prevent a re-posesión of the vehicle and when my husband got to his job site the vehicle wasn't there anymore. They checked the cameras and by the time they did this almost 6 hours past since my call to them where they refused to accept my payment. Everyone think this is wrong!!! Plus their cars don't last and have many mechanical issues and don't even bother with the warranty! that doesn't cover for none!! also customer service is horrible!!!

No stars at all. Shady business with horrible customer service. I went to lease a vehicle with…read moreGANAS YA ON 5/4/2020, with a trade in of a fully paid off 2009 DODGE CHALLENGER. First off its August I still have not received my hard plates or tags. Secondly I was harassed into trading in my vehicle communication at the time seemed as if they were a reliable company and willing to put me and MY FAMILY in a safe vehicle. Matthew called and texted me every day for two weeks saying he would have something within my requirements to bring in my CHALLENGER for trade, I expressed to him that I needed a vehicle 2015 or newer with preferably less than 80k, upon arrival everything he showed me WAS NOT THAT, it was either older or over 100k or both, I stated I would then like to take my business elsewhere. Matthew then lead me to the back lot showing me 3 additional vehicles "that were recieving maintenance and cleaning " among those three was the 2016 DODGE JOURNEY SXT. He informed me everything will be done to this vehicle to have it legal and road ready to return in about a week, he also told me it would have went through the entire point inspection. So unfortunately against my better judgment I went along with purchasing the vehicle. Third they took my CHALLENGER for trade we signed paperwork and did the test drive with Matthew in the vehicle while driving, the vehicles alignment and brakes were poor. He directed me and my wife to go to a company the following day that they work with to have this fixed. We arrived at MARTIN TIRE COMPANY they put the car on a lift we waited for 1hour and 30minutes they brought the car back down and said there were no sounds of squeaking from brakes at 60mph and they fixed the alignment. Upon leaving MARTIN TIRE COMPANY exiting the parking lot the brakes continued to make noise, my wife informed the desk attendant and they said they would and that we should get into contact with YOLANDA also a worker at GANAS YA who oversees these issue. Needless to say both Matthew and Yolanda were completely unobtainable to get on the phone to resolve these matters. Forth issue, I have the CARFAX APP on my phone I entered in the information for the vehicle 2016 DODGE JOURNEY SXT and it has two recalls, me and my wife nonstop tried to get in contact with Dodge Dealership unfortunately with the Covid19 the phone system requires you to leave a message and they will return your call to help assist with the issues, we never received a phone call back so again we called and left numerous voicemails on Yolanda's extension, no call back. She finally returned a phone call in early July stating she couldn't do anything for another two weeks mind you the 3months maintenance and service warranty is up at this time I stressed and told her that they purposely let the time lapse so they would not be responsible for the "maintenance " they claimed they would do she said she would try to get me pushed through DODGE DEALERSHIP since she works at GANAS it might speed up the process, nothing no call back no text messages not a single response. Fifth issue I called july 5th to have my payment for JULY deferred until August because me and my family were relocating to Oklahoma, the rep on the phone said this is fine there would be no issue that she would put it in my notes o the account that I will be making TWO PAYMENTS ON THE VEHICLE IN AUGUST FOR JULY AND AUGUST. August 10th or so my vehicle is lifted up in a bed of a tow truck for repossession for non-payment. I get a hold of TRICOLOR AUTO COMPANY they then inform me that NO NOTES were placed on my account also that NO POINT INSPECTION WAS DINE ON THIS VEHICLE, that it was dated for that service June 13th, I never received phone calls nor text nor email, and that I could've recieved my plates and tags back then if it was done. TRICOLOR then tries to tell me I can pay for the inspection and be reimbursed, which is completely outrageous and unreasonable, I stated I need a ready family vehicle God forbid me and my family were in an accident and airbags or safety features did not work properly or they malfunctioned because the vehicle was not inspected as I was told it was. These TWO companies GANAS YA AND TRICOLOR AUTO have extremely poor practices and customer handling, they do not honor safety and the word they put with the vehicle. My car was taken from me in a time of a pandemic and they have failed to do anything on their end as a honorable dealership. 0 Stars and immediate business inspection needs to be done with both these companies. The headache does not stop there. I received a piece of mail dated Aug 19th, the first piece of mail I ever received from TRICOLOR telling me that they would repossess my vehicle, mind you this is after they already had my vehicle and towed it to TX while I'm in Oklahoma. I and my wife spoke with Vanessa from TRICOLOR on AUGUST 13TH up until the 15th regarding the matter in which how to get the vehicle out of impound we paid

Professional sales group. Non-pushy. Very knowledable and educated group. I am extrememly happy…read morewith my Accord purchase there. I'd recommed CAS to anybody in the market for a used vehicle.

From the owner: Family owned used car dealership been in business since 1998 in the El Paso area. We specialize in…read morecars that will serve your daily needs. We take pride in offering our customers with a warranty on all our inventory along with financing for all financial situations. We always list our cash prices so you can have a hassle free experience.

This credit union has served my family for almost 20 years. They have excellent rates on car…read moreloans, credit cards and mortgage loans. They also pay well on Cds and money markets. They have excellent customer service. We highly recommend Navy FCU.

Navy Fed is coming up I'm the world. Hey do offer great services and are very military friendly -…read morefor all branches. And not for nothing, but Navy Fed commercials are way better than USAA commercials. Alas, I'm a life long USAA member. It's where I've been for 20 years, and I have no plans to stop. But if I did, I'd be very likely to hit up Navy Fed first. The only reason I check in here is to use the ATM lol. One thing Navy Fed has going is it's brick and mortar spots. USAA brick and mortar locations are few and far between, and most of your business is done online.

Best Credit Union in E Paso TX. I've been a member since…read more2016 and not once have I experienced any problems. I transferred from USAA and I love it. The services on the App are so easy to use and their credit card services are always available. The branch on George Dieter is the location I often use and they have a great friendly staff

I thought the navy federal credit union was supposed to take care of military veterans. I opened a…read more3 month cd only after asking all kinds of questions. My question that was important to me was if I could deposit money into the cd without getting penalized and I was reassured that I could. So without saying I went to deposit a check today and I was told "No I would get penalized". The lady that helped open my cd account was there but she did not want to help me, needles to say I will be closing this account at the end of 3 months!

They con you in buying a vehicle They lied on my…read moreapplication, they put I owned a business and falsely got my inspection sticker with the engine light on. Will report them to the Better Business Bureau

If I could give 0 stars I would. I helped co-sign for a friend's car, and the men working there…read moreadded a $2,500.00 insurance/warranty fee even when we told them we didn't want it and asked them to remove it. They never did. Unfortunately, it wasn't removed in time before we signed, and it's been 7 months of fighting it to remove the insurance/warranty fee. We were told that they sent in the "Remove/cancellation" paperwork to the bank but apparently, it was "returned." It was because they never told us we had to come back to re-sign the paperwork. When we asked to take a picture of the paperwork for our documentation purposes, the man was VERY resistant and fought us...he wouldn't let us take the photo until after arguing with him for almost 5 minutes. Ultimately, the warranty fee still hasn't been removed after 7+ months of calling and asking them to. DO NOT BUY FROM HERE.

This review is only for their service department, as I did not purchase my Tahoe from them…read more First off, it was a breeze setting up the appointment. I thought I was going to get a hard time because we purchased the vehicle somewhere else, out of town. I used the app to do so. We showed up a few minutes early, and were "checked in" right away. It's a 4 month old truck, so it was free oil change, tire rotation, and a complimentary wash. We are in and out in less than 2 hours. Customer service was great, both from the person that greeted us first, to the cashier. Overall, a great experience.

This has to be the most unprofessional car dealership ever, like actually a joke. when I first got…read morehere FOR AN APPOINTMENT, the service crew had me waiting for thirty minutes and told me they were busy twice while they proceeded to attend to other customers. When I came to pay for a company veichle with a company card they could not accept it while the payment was coming from Bank of America. The service people were completely unqualified, rude, and flat out not helpful for quite literally any situation. I am ashamed to own a Chevy right now, this business is a disgrace to the franchise, absolutely horrible.

Worst place to buy a car, This place sold my mom a lemon she didn't even have it for a year and the…read moregear messed up on her it's been getting work on for 2 months already and she has paid $1200 for the repair out Of her own pocket and it still keeps doing to same thing we called them and they keep giving us the run around but it's ok I told my mom about the Lemon law they have in El Paso and if anything take them to court.

Great customer service from Matthew and Adal when everyone else told me no they told me yes. Made…read moreeverything go smoothly and very professional!

Do not expect support from the service department after you buy your vehicle…read more I purchased my 2023 Jeep Grand Cherokee L from Viva Dodge Chrysler Jeep, and I can honestly say the customer service I received after the sale has been one of the worst dealership experiences I've ever had. I fully understand my vehicle is outside the factory warranty. I was not asking for a free repair or for anyone to ignore the warranty. I simply asked for guidance and whether my situation could be reviewed for possible goodwill assistance through Jeep/Stellantis since I purchased the vehicle new from Viva. Instead, Adriana's response was a single text message telling me I was "out of warranty." That was the end of the conversation. No explanation, no discussion of options, no offer to submit a goodwill request, and no effort to advocate for a customer who bought his vehicle from their dealership. I then contacted management hoping someone would actually take ownership of the issue. Instead, I was told I would have to leave my vehicle at the dealership for 3-4 weeks before they would even inspect it to determine whether they could do anything. That is an unreasonable expectation for anyone who relies on their vehicle. After posting my original review, the dealership publicly responded asking me to contact them to discuss my concerns. That response turned out to be completely meaningless. I called exactly as requested, waited on hold, and was transferred right back to the same people who had already dismissed me. Nothing changed. No manager spoke with me. No one took ownership. No one attempted to resolve anything. At this point, their public responses to negative reviews appear to be nothing more than canned responses designed to create the impression that they care. My experience was the exact opposite. If they genuinely wanted to resolve customer concerns, someone with the authority to help would have contacted me instead of sending me back to the same dead end. The true measure of a dealership isn't how they treat you when they're trying to sell you a vehicle--it's how they treat you after the sale. Viva failed that test at every opportunity. After reading other reviews, I realized my experience doesn't appear to be an isolated incident. I only wish I had read them before buying my Jeep.

I bought the 2026 Dodge 2500 on May 15 and I'm still waiting for my plates and registration, this…read moreis my second review of this dealership, I strongly recommend you don't do business with this dealership they are unreliable and they just don't care about the customer.