This review is only for their service department, as I did not purchase my Tahoe from them. First off, it was a breeze setting up the appointment. I thought I was going to get a hard time because we purchased the vehicle somewhere else, out of town. I used the app to do so. We showed up a few minutes early, and were "checked in" right away. It's a 4 month old truck, so it was free oil change, tire rotation, and a complimentary wash. We are in and out in less than 2 hours. Customer service was great, both from the person that greeted us first, to the cashier. Overall, a great experience. read more

I told them about the problem I have and paid almost 1500.00 and still have the noise. Then they couldn't even do I car wash and told them about and then they washed it and look like a 5 year old did it and also now have scratches on the side of truck. The only good thing is the service manager. I have to go here as I'm a disabled veteran and the other Chevy dealership is far for me. read more

This has to be the most unprofessional car dealership ever, like actually a joke. when I first got here FOR AN APPOINTMENT, the service crew had me waiting for thirty minutes and told me they were busy twice while they proceeded to attend to other customers. When I came to pay for a company veichle with a company card they could not accept it while the payment was coming from Bank of America. The service people were completely unqualified, rude, and flat out not helpful for quite literally any situation. I am ashamed to own a Chevy right now, this business is a disgrace to the franchise, absolutely horrible. read more

I called the service department and they never answered, worst customer service ever, but when they want to sell parecen muertos de hambre, don't buy any warrantys here they are not going to work on your cars anyways, minus -5 stars read more

Left a truck back in September of 2024 and didn't get it back until Jan.2 of 2025. Unfortunately it broke down coming from Mexico back to north Texas and we had to get a plane back home . Due to the circumstances we had to leave stuff behind . Once we received the truck back it was damaged on the passagner door . A pair of designer glasses , 2 designer colognes , over 140$ in quarters , drinks and snack were stolen . I called to report it and the "manager" said I'm making accusations. He couldn't accept the fact that stuff went missing and that the truck was damaged while in their possession. Wouldn't trust this dealership one bit . read more

I purchased a truck in February, and after driving it for 7 days it started jerking and having issues and the check engine light turned on, I was able to speak to Aaron who sold me the truck so I was able to take it back in to get it looked at and fixed. A month and a half later im having the same issues, jerking when braking extreme shaking while stopped, and check engine light on. I messaged the person who sold it to me and got no response. Now im stuck paying a truck im not able to use until I get it fixed. I would strongly discourage anyone from purchasing a vehicle from this dealership as they sell vehicles that don't work. I took it to be looked at and it it turned out there is a leak in the Gasket cover and there is oil in my spark plugs which is causing a misfire. I have emailed the gentleman you replied to my comment so I will update once I get a response. read more

Pablo Cesaretti from here has given me awesome customer service just now by saving me a lot of money, preciate it sir!

2 years later I found out that the sales guy sold us a car above MSRP by $5,000, now I am stuck with a car that I can not even trade or refinance to lower the monthly bills, which are extremely high. Go find a car somewhere else folks, don't get one here, also do your research before buying. read more

Just picked up my license plates after purchasing the Chevy Colorado WT. No one bothered to greet me or ask "how can I help you?" My salesman who sold me the truck didn't even bother helping put the plates on my truck. Y'all have a staff that is focused on money and not the customer. Please be better. read more

Brought my 2020 Silverado 1500 in for Lube Oil Filter and Tire rotation on March 16, 2023 (Invoice: CVCQ639382). I had printed a coupon that was emailed to me for $10 off a service. They took my Truck and my coupon and even commented that it was good that I printed the coupon to make it easier. They came out (I believe it was the Service Manager) soon after and told me the the service technician recommended replacing the Air Filter and Cabin Filter. I refused because I had changed them myself. I can get the AC/Delco parts for much less from AutoZone. Later, they came out again to tell me the Truck was ready, but that the coupon was not good for the service (excluded oil change), but conveniently waited until after they had done the work. I asked to see the coupon and yes that is what it said. Told them to not do the Rotation but they said they always do it anyway for free. I don't like how they always tell you they "Recommend" the filters changed, especially when my dash said it has over 80% life left! I don't like that when I replaced my Air Filter, there was NO MARKS on the filter cover indicating that they even looked at it! I don't like how they waited until they already did the work to tell me the coupon was no good, and even after I asked them to get it so I could see, did not offer to make good on it. I don't like the fact that Everyone Knows the Dealer Charges More not only for Labor but for Parts. Yet, we just put up with it. I do like that they offer a free car wash anytime I get service. I don't think I will be going back to Mission Chevrolet in the future. read more

Awful. I contacted them to purchase a new trax cash I don't even need financing.I sent an email to Oscar for online no response two days, started a chat said someone would get back to me nothing all day, called said a salesman would call me back didn't. No response from anyone. They lost an easy sale! I already have gotten wonderful service from Bravo and will be buying a car from them. Listen to the reviews people stay away! Look how I was treated as a potential customer imagine what they do when they already take your money . The business owner should be ashamed! read more

I came to the service center to have a trunk that did not open checked out. I gave them a history of recent maintenance repairs done over the last month or so. That including front and back battery purchases, which is normal maintenance for a 2014 Malibu. The trunk issue came shortly there after, I went to body shops and they recommended I replace the latch. In purchasing a new latch I plugged in the new to check if that was truly the issue. The service tech decided to install the latch prior to actually diagnose the issue first. Then diagnosis was some ground wire on the left wheel well? That is where the stop/start battery is located and it was operational. So I believe I was charged $400 for nothing. The tech claimed to have repaired some ground wire and could not explain the cause of any of it. The only repreive is that I was able to return the old part for reimbursement of $163. Other than that, I believe they service did nothing right and charged top dollar for the same. There is no ground wire on that side of the vehicle, except the black battery wire. ​ read more

Why 5 stars? Complimentary Juice Boxes!!!! If you have to wait what could be better than snacks and juice boxes. I recommend Mission with the comforts of home. Thank You Blane for taking good care of us. read more

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When I got to the dealership, Izzica did a great job at the start. I wish the advisor would work with you from start to finish and letting you know when your car is finished just in case, I have any further questions about my truck. I also felt pressured to have to buy a new filter for my truck, the way the random gentlemen approached me and took me to see the filter was very weird and concerning. I looked at the filter and it wasn't that dirty, and I haven't even had my new truck for a year yet, and this was the second oil change I have had on my truck. It made it seem this random gentleman was just trying to get a sell and pressing me on buying a new filter. It was overall a weird situation to be placed in. This is what I mean about the first advisor (Izzica) should have been with me from start to finish, other dealerships I been to, their advisors are with you to start to finish, I feel this is great customer service when this happens. That's how I felt on my overall visit. read more

I have been calling to talk to someone in the service department and no one answer. I called back and person that answers said they are probably busy you're going to have to call back another time. what kind of response is this? Very disappointing with service will have to take truck somewhere else. read more

We were traveling from Los Angeles to Florida to help my son move. We stopped in El Paso for a few days to visit my daughter and grandson. We got on the road to head to Houston for the next leg of our trip when the engine light came on in our truck and I couldn't understand why since we had just had the truck serviced in California. It was something to do with emissions and the diesel exhaust. The notification stated that in 170 miles we would not be able to go over 65 miles an hour. We brought the truck in to Mission Chevrolet and they had the part that we needed. We explained to them that we were on a road trip. They had our truck ready that night. Mike Nunez the service manager was amazing. As were the mechanics that worked on this car. I cannot express how thankful we are to everyone. We are on our way to Houston now. read more

I took my truck in for some warranty work. The staff was very friendly and curries. They did a very good job.

Service department is the worst, zero communication. I dropped off my vehicle on Friday, advisor Jake said he will call me back before the day ends. Jake never called back, I called him on Monday and left a message with Gaby. Jake didn't return my call. I called back Tuesday, couldn't get a hold of Jake. Receptionist Gaby said Jake was busy, left my contact information. Jake didn't return our call, called back and finally got a hold of Jake. He said the service truck that brings in the parts, broke down and service will be delayed for days. 2 hours later, we received a call from Desiree, she said that our vehicle was ready. We called Jake back to determine if our vehicle is ready or not, Jake said it's ready but Mission could not fix the issue. We asked to speak to a Supervisor (Matthew) or a Manager, we were told that no one was available and they are off for the week. read more

Julio Flores was the bomb!!! He was amazing and so fast!! He had us locked in with the price and rate we want! I am not sure about all these bad comments because were very picky. He was so fast and kind to us. We are too happy with our Tahoe! read more

BEWARE!!! Watch out for this place!!! Once you buy a car they will screw you over! Starting with the Salesman to the office staff. When you ask to speak to someone in charge the girl at the front desk wants to know why, gets attitude, tells you that you're better off calling. What kind of customer service is that? It has been a Horrible experience dealing with these people. read more

absolute dogshit customer service on behalf of their salesman beto from the start we felt rushed into buying a car even though we firmly stated that we were only inquiring about the price of a certain vehicle. he came across as my dad would put it "slimy", he certainly lives up to the car salesmen stereotype. Asked about the price of the car we were looking into multiple times and he just brushed it off saying he would have to look into it. We did the credit inquiry just to get it over with but he kept pushing for us to buy it that same day. went with my younger brother and my dad but Raymond would really only address us which was off putting and predatory, especially since we are young and first time buyers we must've been seen like easy prey. after running the numbers we were then finally told the value of the car, after about an hour of waffling about. we didn't like the price and tried to walk away but he went off about how much my dad paid for his house (completely not his business and not relevant). now this was the comment that set us off he said that "I can see you clearly could not buy a car like this", which is very infuriating and discriminatory sure we didnt look nicely dressed but how fucking dare you say that. at that moment my dad walked away and my brother was walking too I guess the slimy salesman didn't like that because I heard him say "Que no tenemos modales" i reluctantly shook the fuckers hand and he chased after my brother and father to shake their hands, he stopped my father at the door and talked to him about manners which is ironic because ese pendejo was being passive aggressive the moment we wanted to walk away from his deal. anyways cars are overpriced, staff is condescending and you're better off going to another dealership or hell I've had better customer service at used Car lots in alameda and they're cheaper there too. as previously stated absolute utter fucking dogshit read more

When I first walked in to Mission Chevrolet about 4 months ago I told them that I was looking into a purchasing a new truck within the next 4-6 months. The staff understood this and they were not pushy at all. They showed me the Silverado trucks they had and re features. I left informed. When I returned in March, I came in with a custom built truck I had built online. I told them I was ready to buy and I told them that the truck I built was the truck I wanted. They ordered the truck to be built for me from the bottom up. It took about 4 weeks to build and GM even expedited my order. When it arrived about a week ago I was treated like star. They even had a familiarization "class" if you would it that. They showed me pretty much all of the features my truck has and how to use them. They help me set up my onStar account then and there and left on a full tank! I'll be back in about a year for another Chevy from Mission Chevrolet. read more

Mission Chevrolet - This is my baby #Silverado #LTZ. - Car Dealers Near Me - El Paso, Texas

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Recalls and service appointments are ridiculous. The letter they sent said no appointment necessary and it will take 30-40 minutes. Some guy walks out and says .. maybe before 6 pm. I got here at 745!!!! Ridiculous! I will tell everyone I know how bad they are here and how little they care about the customers after you sign on a new car. Worthless, uncaring, unprofessional "service" if you want to call it that. Then I get on the shuttle, (who drove like a maniac) all of us were comparing it to the Indiana Jones ride at Disneyland, and I get a call the vehicle is ready.. so I am presently driving back to mission. After we drop off people at every corner of the city!‍ This is a crappy, unprofessional, experience that I will tell everyone that will listen. read more

Worst! So service advisor (Sam) was called 5 times left never called back. I showed up on a Monday at 8 and he wasn't there so I spoke with Jesse. Very minimal on Info. Asked what he thought the issue was he said I don't know. "We need to diagnose it" which is $130. Asked if they extended warranty's because of covid 19 and he said "no" honestly don't waste your time. Take your car to a different Chevy dealership, even if you have to drive! read more

Oscar Rivera my salesman is knowledgeable, patient, and responsive! Sergio is resourceful and boy does he know those financial forms! He was just as excited about our new vehicle as I was. Everyone there made me feel like family catering to me asking if I wanted water and giving my daughter cotton candy. It's the little things that really do matter. read more

My wife was looking for a Chevy Equinox LT at a good price that would fit our budget. A salesman named Hazyel Lopez greeted us and show a number of vehicles in different colors. Hazyel was very friendly, personable and offered us drinks, something other dealership we visited didn't think to offer. He ran back and forth for keys to show us vehicles we wanted to look at and didn't have the typical "I don't care" attitude we've come to expect. After deciding on a vehicle, we spoke to with Jeff McCarty next, whom I assume is a senior salesman for the dealership tasked with closing the deal. The initial price was outside our price range and the monthly payments was too high. We waited for a long time while the price was being worked on. We both hate waiting and having our time wasted so this irritated us a little. At the time, nothing could be done to get the price and payment where we needed to be so we had to walk away from the deal. He told us that he would continue to work on the price and see if anything could be done (I've heard this before from other dealerships so I wasn't expecting anything to come of it) The next day we got a text back from Jeff that he was able to work out the price and get to our target monthly payment while keeping the price down. (We were skeptical. Did they change the vehicle? Remove features to bring down the price? What games were they playing to get the price low and on target?) I was surprised and happy to find out that everything was on the level. Same vehicle, nothing changed. Jeff worked to get the price down and fought for discounts. Nothing crazy; don't think you'll get a car for next to nothing but good deal can be had if you're reasonable. Next came financing with Austin Slaughter. I expected high pressure sales tactics to inflate our price but he was made aware of our strict budget and processed our financing without issue. Overall, I'm very satisfied with how everything went with this purchase. I generally hate dealerships and car buying due to the games they play but everything worked out great from Mission Chevrolet. I would buy from here again. read more

Outstanding costumer service in the parts department. Will be going back in the future!

I recommend this place for oil change and possibly anything else you need done on your Chevy. Everything seemed good and got the services I needed done but 1. Got my oil change and they found an issue with why I have had a sensor in my dash come on saying I need air in my tires even though there were plenty. There was a small nail in one of my tires and when I asked if they can fix it/patch it up, I was told by the location of the nail it was not doable. As I understood the issue I took my car to a Ford place where I had gotten new tires from before and was under warranty but I was told by Ford that the nail was in position enough it could be fixed. They fixed it and so far no problem. Idk why Chevy couldn't do it. read more

Trying to buy a part and I cant seem to get a phone number for the parts department. The main number doesn't get you to a live person who could direct you call. The only option was leave a message?! Sales are sales, why do you make it hard for me to buy? read more

on January 7th 2013 I had to take my car to them. It is a 2008 Impala and would not come out of park. I had it towed over there and me and the tow guy stood there for 15 minutes before anyone would even come out of their cubicle and talk to us. They called me and quoted me $237 for repairing a wire, but when I got there the bill was actually $287 due to misc service fees....what crap. The cashier acted like I should consider myself blessed that they would even accept my money....crap service. Bad Bad place. The next week I traded my car for a new Impala...they could have had that sale, but I would not buy anything from them. So I went to another dealer in the area. Avoid them. read more

Our car was towed to Mission Chevrolet in El Paso TX on December 22nd. Our radiator had a leak due to someone backing into our car. We asked them to only repair the leak so the vehicle could be driven home. They were asked to see what parts were needed and to order them. Our insurance company asked for an estimate and told them the work and parts would be covered on December 23rd. On the 27th no parts had yet been ordered. There was no communication from Mission from December 28th to January 3rd. Jaime Gutierrez would not answer calls from us and when he finally did he said he would call right back. He never did. When we called on January 4th, we were told we had to guarantee the payment to them before they would release our vehicle. We had to pay out of pocket, even though the insurance had said they would pay. This whole experience was miserable, we felt disrespected and taken advantage of. read more

Worse dealership I've ever dealt with. Been waiting for my company car 10 days. The fleet salesman assured me I would get my vehicle Friday of last week or Monday. I've left him numerous messages and has yet to return my car. Left a message for the sales manager to call me back this afternoon, never returned my call. I'm not sure why we have a contract for our company vehicles with this dealership but as for myself I wouldn't spend a penny at Mission Chevrolet! read more

Carlos was a very polite and informative sales representative. He was very knowledgable and willing to hear me out on what I was looking for. He didn't try and push any other cars. Once I found the car I wanted the finance gentleman was very polite and explained everything to me, he was a young man with facial hair and was also very helpful in terms of finding the right bank to go with for the best interest rates. read more

Mission Chevrolet - My first brand new car, thanks to Mission Chevrolet! - Car Dealers Near Me - El Paso, Texas

I just went in for basic servicing, an oil change and tire rotation. I showed up about 20 mins before my 11:00 appt, which for me is normal. They took me right in, had me fill out the paperwork. The person whom helped me said they'll start it at 11:00, and it'll take about 1-1.5 hrs, which end seemed like a long time. When my car was finished I received a phone call, if you're in the area they give you a little buzzer that notifies you. I go back to my car and it was freshly washed and everything. I think they did a great job, granted it was just a basic servicing. But I will be going back again! Oh and it was $44 after tax for the servicing. Not bad in my book. read more

Mission Chevrolet - Car Dealers Near Me - El Paso, Texas

My ignition got stuck at the gas station 20 miles from mission Chevrolet Long story short these guys stayed late fixed ignition issue. It was expensive $888 but I appreciate the extra effort going above and beyond. They stayed an extra hour. Got here at 5pm and I'm leaving at 7pm Thanks I'm on my way to Los Angeles from Dallas towing a 4 ton trailer. If you have ever broke down on a 1250 mile road trip. You appreciate getting your car fixed and back on the road To be clear ignition issue and broken linkage on my 2005 chevy dura max common issue per YouTube read more

This is the second time I was told that my car is a 1-cylinder engine. First was the salesman said that the tech told him that it had a 1.4L one piston engine. Then today, a tech told me that my car is pretty torquey for a 1-cylinder engine . Come on Mission, I hope these aren't the same techs that troubleshoot and diagnose the same unsatisfied reviews I just read LOL. read more

I got my vehicle to this place and i am very satisfied with the person performed the service. thanks Jaime Gutierrez excellent service Blessings read more

Fantastic service across the board from Mission Chevrolet. I was helped by Jonathan, who took me through a great sales experience- helping me to decide the exact car I wanted. Washed them, parked them side-by-side, even multiple test drives to ensure it was a perfect match, and I couldn't be happier. Thanks to Jonathan, Carlos in finance, and Mission Chevy! read more

So I had my 2014 Chevy Spark towed there to find out what is wrong with it. After one day there I talked to Mike in the service department, he said all they could find wrong was with battery cable was not making a connection. Mike was very nice and said he would fix a recall issue also. I'm thinking Great!!!!. Well today I called him back and he said it was the battery and Now the reservoir was messed up. I told him how much to fix. He said $350 and $130 for the diagnostic. OK not toooo bad..10 minutes later he tells me I need a $ 7000.00 new engine.. What????? I feel like I have been scammed. read more

Third time returning to Mission Chevrolet. First time, I was told servicing my tire (fixing a leak) would take an hour. I waited four hours. Second time, receptionist told me it would be able to be serviced that day. Drove 45 minutes to find out that they couldn't get it in that day. Third time, told the same thing on the phone. Drove there, wasn't helped for 10 minutes without being helped (photos as proof) and then was told to service my vehicle would take 4 DAYS. Never returning to this joke of a dealership. read more

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