When this store first opened in Yorktown i was so excited! At first the staff seemed very friendly…read moreand knowledgeable. However, the animals seem stressed, the fish department looks awful. It is also expensive compared to the others stores in the area unfortunately. I use to love going there but it has seem to gone down hill.

I bought a ball python today and I have to say the customer service that this place has is amazing…read moreI will 100% make this my main pet store from now on. The staff was extra helpful would 100% recommend.

I read many bad reviews on google for this place but decided to give them a chance because my…read moreregular groomer was over booked. This turned out to be a huge mistake. When i got my dog back he had hair all over him flying all over my car. It seems after they give a haircut they do not brush the dogs. Then the groomer claimed my dog was aggressive and tried to bite her. My dog is 3 years old and always hets glowing reviews. To top it off the charged $55 for a small breed dog. 20 more than I would usually pay for a much worse job. When I got home my dog was itchy for the whole day and I ended up having to give him a bath for relief...the same day I paid to get him groomed! Do yourself and your pet a favor and go elsewhere! Your wallet and your pet will thank you.

Give this place a pass. Wendy Keene runs dog training classes out of here at night and grooms…read moreduring the day. She is ineffective to say the least. Charges ten dollars and carries on about drimmeling a dog's nails every two weeks being necessary. Give me a break! Who believes this nonsense. Professes that using baby voice is the way to train your dog. Spends almost the entire hour of the class talking about how wonderful she is and her Bernese Mountain dogs. This place is a joke. She has a bunch of groupies hanging around feeding her ego when in fact it would be kinder to give her a reality check. Her "assistant" seems more squared away than she is. Our dog learned more at home than she did attending the class. $200 I will never see again and weeks of an hour class that I will never get back. Lose Lose.

We happened upon this pet store while out and about, thinking we might find some natural perches…read morefor our parakeets. We ended up taking home two hamsters. We received a fairly good deal on the hamsters and accessories, which we appreciated. Here's the thing though...the young employees really need to educate themselves on some of these small pets. Two hamsters shouldn't reside in the same habitat, they do not require a "friend" and are solo creatures. They don't actually "like to climb", rather when the habitat is too small, they will climb to try and escape out of frustration, as well as chew on the bars (harmful). We are housing the two hamsters in separate DIY habitats that are over 4 feet in length. Hamsters are small but require a large square-inches habitat with lots and lots of enrichment. We also discovered once home that these were not same-sex, we were told that they are females but one is definitely a boy. I pin this error on the lack of supervision of the store's hamster habitat, one side with females and the other side with males. Kids are in there handling the hamsters and may be distracted by all the cuteness and put one back on the opposite side. Having the hamsters handled frequently is probably not the worst thing, as these are sweet and friendly little hamsters and they love being handled, but definitely they need more forethought in housing them in completely separate areas so there is no mix-up and no one takes home a pregnant female (female hamsters go into heat every 4 days). This all being said....the store has a lot of small exotic pets (birds, spiders, snakes, fish), it was about as clean as I would expect it to be with two young people working there on a Saturday afternoon. Thankfully the animals we saw looked healthy.

My dog had been having issues with her ears and the night before she had scratch so bad that her…read moreears started bleeding. She needed a cone for her head and we were driving down to Petco, but decided to give the small pet business a phone call to see if they had the cone and if they were open. The lady on the phone was very nice including explaining dog neck size. I have a big dog and very often don't find stuff in her size. They closed in 10 min I was 15 min away. She very nicely said that they would be there after closing so I could run in. I went in with a picture on my cell phone so I could show her what size my dog was. But she had all the sizes waiting for me at the front and I could try to see what would fit her, without having to dig around. $24 for an XL cone. Great price and very nice person. I ended up leaving my phone there because of me pulling it out to show how big my dog was. We called it and they picked up, we told them we would be there tomorrow to pick it up but was told VERY nicely that if we ran they would stay these so I could get it. THANK YOU GUYS, I needed it for work this morning. And thank you to the young lady who get stuck waiting in for me. I know you wanted to go home 20 min earlier and again THANK YOU for sticking behind so I could get it. We never liked buying from PetCo anyways. Prices were always so high and they never really have what I need. I would advise you to give whatever small business you need something from a quick call to make sure they have it on hand. So you don't get mad if you get there and they don't have whatever it is. We had been driving to Oyster Point to go to Care-alot. But now we have a new pet store. They went out of their way to be nice to a random customer and like I said it was KONG name brand and only cost me $24 Thank you guys again

I stopped in primarily to view the cat room. I had heard about this store from the Virginia Cat…read moreFestival last fall, and was curious to check them out while in the area. Before entering the cat area, a friendly worker had us sign electronic waivers. There were plenty of places to sit and toys to play with the cats from Heritage. I will say it wasn't my favorite cat room, however, as it didn't feel ventilated at all and it smelled strongly. I think perhaps if they add some air flow or clean the litter boxes more often that could help. The cats themselves were cute and I was very tempted to adopt Loodles, specifically! Precious girl. Once I was finished in the cat area, I stepped back into the shop and browsed. I saw a cute treat dispenser, so I purchased that along with a catit fountain. I haven't tried the fountain yet, but I did notice that it was $8 cheaper than I paid at other retailers, so that was pretty disappointing. I'm just chalking it up to supporting a small business. Hopefully the cats like it, as they ignored the last fountain I purchased! My orange does love the treat dispenser and has largely figured it out, so that's been a success. They also had some cute toys, and I bought a little birthday cake toy that I gave to one of my cats on his birthday about a week back. He's still playing with it, so that's a good sign! Overall, I think this is a great space that could be excellent with a few tweaks. I appreciate what they do to help pets.

Be wary they hire people that are pitbull apologists, the store is way too tight and…read moreconfrontational too they need a better floor plan, prices are a bit high as well but they have a large selection of good products here too. Be wary of one lady in there too that they hired, idk what her name is but she certainly has a discriminatory view on properly bred dogs which irritated me, basically blaming proper breeders for the issues in shelters instead of backyard breeders and ignoring the fact that pitbulls cause over 60% of fatalities every single year calling "German shepherds more dangerous than pitbulls" just because of the bite psi.. they are third on the listen karen, get it right, if ur gonna argue about something like that and be in the shelter business maybe you should properly research facts like that instead of spreading misinformation through your "agree to disagree" idiocy. It's sucks cuz I like this place to peak in like twice a year and see if they have anything new and cool for my dog to try out but instead I'm met with pitbull apologists not once but twice now. Owner needs to do a better job in who they hire. Will be buying stuff when possible online and through other small businesses now instead of this place.

This place is too cute, and I don't know why it took me so long to go. I live right down the…read morestreet, and I take my pets to the vet right next door. I decided to hit this place up after my dogs vet appt. My dog instantly loved this place! So many cute things! He picked out a toy, and treats. I got toys and treats for my cat, and bought some homemade cookies for my dog. They had all sorts of unique things for pets. It was like a pet's a dream place to go pick out treats and toys. I will definitely be rolling through more often and hooking my pets up with all the things!

This store just opened up in Poquoson in December. They are located just nextdoor to the veterinary…read morein Poquoson. It's a cute store, run by family. They have a lot of great products from food to toys for pets. They have items for both cats and dogs. I did see an item or two for other types of pets like a rabbit. But, I was focused on the cat section. The products are nicely displayed. Very organized! The colors they chose for the store are very inviting, whites and blues with a pop of gray. The staff was so friendly. They greeted me and let me browse. I did ask if there was a dedicated section for cats and dogs. She replied for the most part cats on one side, dogs on another. I will definitely be back. I liked the collars they had for cats. Pricing is comparable to big box companies online. I plan to try out different brand of foods they offer as well.

Dale is the nicest guy. He knows everything fish. The place is beautiful and dreamlike.read more

EXCELLENT CUSTOMER SERVICE!…read more Dale is a wonderful man and will go out of his way to help a fellow hobbyists to achieve their goals. I will have to say his prices and merchandise are very good. I stubbled across the reef room when I moved here from Chesterfield. I am so glad I fount this place!

Could not be more pleased! The owner provides the ultimate in customer service. Extremely…read moreknowledgeable and helpful. Information on how to care for the dart frogs was made simple. Anyone could create a healthy environment in which the vibrant frogs could adapt to. You can tell the owner takes pride in the service he provides. Moore Fish N Friends website is easy to search. You are able to find exam what you are looking for. There's plenty offered. From dart frogs and geckos to habitat supplies and insects/bugs. Collectors should definitely take advantage of the variety offered. They are worth more than priced. I would definitely recommend.

DO NOT SHOP HERE.... unethical owner!…read more they sold me Dog food that was 5 months PAST expiration date. I noticed when I got home and returned to store a few hours later (same day) to return and get refund. they could see the transaction on my account, verify, but owner refused to refund the purchase. Can't trust this store!

I love shopping in person at this store. Today I needed something and didnt have time to go so I…read moreused online shopping with free delivery. Outstanding!

They sold me a full blown full sized husky claiming it was a Pomsky. lalabaloue's review checks outread more

Staff was so helpful and kind. They really love dogs and have plenty of knowledge about them. I was…read morein town just after deployment and wanted to bring my girls a puppy. They introduced me to our new love a Yorkie we named Mylo.

Awful experience with grooming dept. my dog came out after having to see the emergency vet and…read moreended up with a terrible infection that needed to be drained and placed on antibiotics. Do not take your pet here. The staff was unsympathetic and dismissed us.

Found what I was looking for, hermit crabs! This store appeared very clean! The exterior is very…read morenice but the store overall was just so crowded and not spaced well. They did training check in at the very front of the store so we had to walk around a lot of people and then held the training for the dogs, right in front of the car adoption section so we couldn't see if they had cat or not. We really wanted to check out the cats. Overall a great visit, just will have to return before training hours! Great prices!