Everything went well. Terrific accountants…read more Very friendly, communicate effectively, and they are relatively affordable.

I started working with Lauren Shaw as my accountant when I opened an S-Corp last year. I have been…read morebeyond pleased with the service and highly recommend working with Shaw & Associates. The communication has been excellent and Lauren is always so thoughtful when responding to any questions I have.

Layla and her team were outstanding. I was with a company that cost more and were unresponsive…read more Layla and her team got back to me immediately and addressed all my questions. They gave great advice and were very professional. We were extremely happy with their service. Well worth the price!

Overpriced.Too expensive. Very disappointed. Need to have a…read moretax consultant to do my 2023 tax and found this service on Yelp. I read all the reviews and wanted to give it a try since everyone says it is good. If the service is good, I will use it for future tax return purposes. Unfortunately, she charged so much for my tax return service and my husband ended up doing his own tax.

We've worked with Melissa Petrie for nearly ten years, and I honestly can't imagine trusting anyone…read moreelse with our taxes. She is not only incredibly knowledgeable and detail-oriented, but she genuinely cares about her clients. Over the years she's helped me navigate everything from routine tax filings to complex business and personal financial decisions -- always explaining things clearly and making sure I understand the "why" behind the tax law and her recommendations. I never feel rushed or embarrassed to ask questions, and I always come away feeling more informed and confident in our decisions. She helped us successfully navigate a difficult long-term tax issue with the IRS -- and thanks to her thoroughness and persistence, we didn't have to pay for a mistake that wasn't ours. She consistently brings us new tax information as it becomes available and explains how it could affect us -- both as a business and personally -- along with smart ways to take advantage of benefits or minimize any negative impact. She helps us plan ahead in ways that have saved us stress and money! Her fees are more than reasonable given the quality, care, and peace of mind she provides. Having been through several CPA's before finding Melissa, I can tell you that it's rare to find someone who is this skilled and proactive. If you're looking for a CPA who is trustworthy, experienced, and truly invested in your success, I can't recommend Melissa highly enough.

I used her for 2 years, she's nice enough but overpaid the government 27k last year. Wich is…read moreactually a $54K hit to my business because i now owe more than that to the Feds. It appears now it's going to bankrupt me. She never even apologized. I would leave 0 stars if I could!.

Not thrilled. Used Nataly for several years until there was a misunderstanding about the rate which…read morehad been the same every year. When they tried to charge me more the in last year I used them, even after she indicated the rate would remain the same, I questioned it. I was told that her time was too valuable not to charge the new rate. Fine, but then don't indicate the rate would remain unchanged. Even so, I tried contacting them last year to re-engage and received no reply. It's too bad because I can bring them good business, esp. since they have relocated again to a closer location to my home. I'll keep looking. Edit: as for the absurd comment that I ever spoke to her staff in a disrespectful manner, that simply did not occur. I stand by my review and will keep looking.

I had the feeling like my taxes weren't being filed appropriately by my tax preparers that I had…read morebeen going to so I looked to yelp to see who was the highest rated tax preparers available. I found TaxAce and to say I'm impressed just doesn't do it justice. They have just gone over one of my past 3 years so far and have saved me a bunch of money already! I can't thank them enough for catching the mistakes. I will be going to them for my tax needs from here on.

The Payroll Factory, and Brittani Fry in particular, have been phenomenally responsive, supportive…read moreand otherwise helpful over the past decade or so as we operated then sold our small business in Napa, CA - we have had numerous special requests for customized payroll reports and related info, and they have consistently outperformed in terms of accuracy, timeliness and willingness to go the extra mile - recently had a need for urgent support on an IRS matter and sure enough Brittani rose to the occasion and helped us prove that we were right and the Service was wrong - than you Payroll Factory for years and years of excellent service!!

I've been working with The Payroll Factory for over 13 years and highly recommend them. I am…read moreconsistently impressed with their professionalism, expertise, and prompt responsiveness. Their approachable and personable nature also sets them apart.

Unfortunately we aren't alone. This business has been a…read morehuge asset tomy family for over 25 years. A couple years ago, the owner announced his plan to retire and sell his practice. He researched potential buyers and found what he believed to be a GREAT buyer. Well ... he missed something. This new owner was a dolt. Seriously. I felt sorry for the guy. Apparently he didn't understand he was buying a CPA office that did tax preparation. He had absolutely no clue! Worst of all ... this past February, 11 days before our scheduled appointment (made in October 2024) we got a call from the poor staff girl ... they had to cancel our appointment. We asked, "Oh, you're moving us?" She replied, "No, we're closing!" Wait! What?! You mean like for a vacation? No ... tomorrow!!! FOR GOOD!! No referral. No, Sorry! No nothing. What a horrible businessman. I can't put -5 stars ... 1 star is far too good!!

I'm giving the one star rather than zero, only because Barb of the office staff called me back. I…read morewas highly referred to them by my real estate broker, but Russ Word, who was supposed to call me back has never done so. I've been waiting a month! In that time I've made several phone calls to the office, and Barb first apologized, and then assured me I would get a call from Russ Word. He has failed to do so in nearly a month. So what resulted, is that I have no accountant to help me with a very important upcoming meeting with the IRS. If they just come straight out and told me that they don't have time for my business I would have sought another accountan. Total waste of my time; likely to cost me money going into this IRS meeting without the proper help before hand.

Getting my taxes done again here this year. Very professional business, always nice to visit here,…read moreit feels like you have the smartest people by your side. Clean waiting area and good parking, very close to the freeway.

I reached out to this company because they offer a free 30-minute consultation, which caught my…read moreattention. I scheduled a call and got a confirmation, but on the day of the appointment, no one called me. I followed up about an hour later and was told the rep had an emergency, so we rescheduled for two days later. The same thing happened again. It's now been over an hour past the scheduled time and still no call or communication. At this point, it feels like the free consultation doesn't really mean much if they can't even show up or follow through. This is supposed to be the stage where they make a good first impression, and unfortunately that didn't happen. If they can't respect my time before I'm even a client, it's hard to trust that they will after. Overall, pretty disappointing experience. Edited: picture added in response to their company rep's message.

Been filing with layman's tax service for around 15 years +.. very professional and prompt.read more

Laymans has been doing my family's taxes all my life! I'm 71 yrs old, living in another state, but…read morestill sticking with them!