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    Renee L.

    It is INCREDIBLE how incompetent all of these employees are. Literally if you want to waste an hour of your time standing in line then come here

    Long long line with ONE cashier, on a Wednesday morning right after they opened... ugh.
    Rhonda J.

    I love Zara merchandise, but the employees at this store are terrible. Slow, rude, and can't handle the volume of customers. I used to work at H&M for a year, so I know retail, and how it's supposed to work. There is NO excuse for this! I waited in line for over 30 minutes just to purchase two items, because they only had ONE cashier working the register. I don't recommend this location. Order online!!! Don't torture yourself!!!

    So messy!

    This Zara is the most unorganized and one of the most irritating stores to shop at. First off, once you walk in the racks and tables of clothes are messed up like you going dumpster diving. I was trying to find this top in my size and it took me 15 minutes just to find it, absolutely ridiculous. Then, I wanted to try my clothes in the fitting room, but yet it was closed for no reason. The worst thing is, that the line is extremely long. You would be thinking, "Are the clothes really worth the wait?" Unless you want to wait 30 minutes - 1 hour then sure!! By the time you get to the register, the staff is horrible with crappy attitudes, slow asf, and chit-chatting with one another.

    Huge line in a store!!!!!

    This huge line is staying for returns and purchase. I asked a manager (male) at the store today 02/11/2022 why there is only one cashier and he said "How do you think? If you think that we have more than ONE cashier in a store, it's wrong". His answer was rude and careless. I said that this is ridiculous, and he said "I know ". I will not but any stuff from Zara anymore, it's waist of time, and the service is disgusting!

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    1 year ago

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    1 year ago

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    7 months ago

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    3 years ago

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    4 years ago

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    2 years ago

    Disrespectful staff. Not welcoming very cold and rude idk why I need more words that's all I have to say I'm disappointed

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    2 years ago

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    5 years ago

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    5 years ago

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    3 years ago

    What kinds of upscale retail clothing store closes their fitting rooms on the weekends.....complete turn off. don't waste your time.

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    3 years ago

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    5 years ago

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    7 years ago

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    2 years ago

    waited in line for over an hour. one employee working. he was mildly attractive but the slowest i've ever seen a homo-sapien move.

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    8 years ago

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    7 years ago

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    4 years ago

    Very unorganized. The service is also EXTREMELY slow, waited 2 hrs just to be refused at checkout.

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    5 years ago

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    16 years ago

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    Page 1 of 2

    Ask the Community - Zara

    Review Highlights - Zara

    This Zara has to have the biggest menswear selection of any Zara, other than Yonkers, NY and the flagship, on 5th Ave in NYC.

    Mentioned in 2 reviews

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    Mango

    Mango

    3.3(3 reviews)
    0.1 mi

    I knew nothing about this brand until we saw it in Dedham then now at the natick mall. Seems like…read moreclassy dress clothes all women? Their pricing is a bit more than zara and the staff greeted us upon entering. The store had a lot of tench style outer wear and a lot of sweaters for the season. I'm not much of a fashion forward person but def nice looks for the look book and i love the store name! Haha

    I went to Natick, Massachusetts store to make an online return and had a horrible experience. I…read moremade an online purchase and wanted to return at the store, which should be simple. The store associate of Philippine/Asian ethnicity asked for my receipt. I told her that my package didn't come with a receipt so I pulled out my email receipt on my phone and showed her. She said my package did come with a receipt and she basically accused me of lying. I let it go and showed her the barcode on my phone. She said "if you had the receipt, I wouldn't need to see your phone." Then she had trouble making the return because the tag on the coat didn't have a size code. She said "mango always makes things so difficult and asked if I can ship/return to warehouse." I said no because I physically made the trip to your store to make the return so I would like it to be processed. Then another sales associate of Caucasian decent came and assisted. I suggested to both of them to call their customer service to get that size code. They asked me to do it; I said absolutely not because it's not my responsibility. Your return policy clearly indicated that I can return online purchases at the store. So I told them it is their responsibility to obtain the info needed to process my return. She finally made the call and got the size code to process the return. I don't know why the sales associates are so incompetent that I needed to advise them to call customer service to get the size code. And instead of apologizing to me for making me wait; they told me call their customer service. Throughout the process, my tone was very polite yet the Asian associate was incredibly rude. I asked the other associate for her name and she wouldn't disclose her name. And to make matters even worse, my return didn't get processed! Thank goodness I kept the return receipt she gave me. I contacted customer service and emailed a picture of my receipt to get my return processed.

    Photos
    Mango
    Mango
    Mango - Love this dress

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    Love this dress

    Anthropologie

    Anthropologie

    3.1(10 reviews)
    0.0 mi
    $$$

    Cocktail dress for madmen-themed party? yes, and the salesgirl said it looked made for me!…read more Cute flower headband for 40s with 40s party? yes, and purple! Sad wallet and checking account? well....yes. I wouldn't call the pieces here overpriced, since everything is well-made, and I've gotten some great unique items. I've also seen the petite-cut Seven jeans, and a couple other high-end department store pieces at competitive prices. And walking into any Anthropologie is like stepping into a retro-cool beach vacation house or something. It's always so calming, the decor is filled with cool apartment decorations and bath gels, and I always pull a handful of gorgeous dresses off the rack to try on. The staff at this particular location always seems friendly and knowledgeable and there's a kickass 3-way mirror in the dressing room.

    I love Anthro clothing. I have been an avid customer for many years! And the fact that the store is…read morenot even a mile from my house is icing on the cake. But I would just like to comment on its customer service. It basically sucks. Anytime I've called, I never get the friendly, resolving response. They put customers on hold, that leads to automatically disconnected lines. Poof. Gone. U call back, repeat. When you finally get someone on the line, they are rude, and too lazy to help. Yes, all of this happened to me today...w three different associates. Just lazy people who do not want to help. Utterly frustrating and disappointing when you need help. And this has nothing to do with COVID and less associates due to furloughs, layoffs etc. this is them ALL the time.

    Photos
    Anthropologie - Amazing pop up Little Prince!

    Amazing pop up Little Prince!

    Anthropologie

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    Torrid - OMG there's a Torrid here now?!

    Torrid

    3.2(5 reviews)
    0.1 mi
    $$$

    I am so glad that there's a Torrid closer to me. They have…read moregreat jeans, hosiery and usually a plethora of snazzy sale items. Torrid is plus size AND stylish which is perfect. I sometimes feel like plus size stores are often too matronly, outdated and unnecessarily expensive. Not here. Even their jewelry is designed to fit a more thicker wrist and finger and shoes for wider feet. Other notes: Sizes 12-26/28, but they are marked as 0-5. For instance size 0 is a 10/12, size 1 is a 14/16 and so on. Located on the 2nd floor across from Forever 21. The hot pink torrid card is great for savings. Helpful staff, Katie is a sweetheart. Garage parking.

    If this were a review of how my clothes from Torrid fit, it would be five starts. If I wanted to…read moretalk about the helpfulness of the employees at this location, I'd keep it high at 4.5. But this shop has a few issues that keep me from being completely over the top in love. First, the inventory is totally unpredictable. One week I can go in and get a gorgeous gown for a fancy event, and then the next week all I can find are hot neon t-shirts with stupid phrases. I've seen one rack of dresses there for over a month, but if I want something I know just came out in the lookbook, I have a better chance finding it online. The sales are great but also mean you have to time your shopping since you would be out of pocket a whole lotta cash if you pay full price. Its easy to never pay full if you have any wiggle room for your purchases.

    Zara - womenscloth - Updated May 2026

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