Ordering items online is just the start of the client experience life cycle the follow up and…read moreconsideration after services to maintain the customer service and potential repeat business. I ordered a pair of UGGs on the Softmoc website,l as a gift, and was emailed a tracking code and link to the website which updated the status of the order. When I emailed client service regarding a delay in shipment, I immediately received a apology for delay and a 15% courtesy discount (not needed, but appreciated). When I called this location to confirm that the order was there, I was greeting with a smile and arranged a time for pick up at Hillcrest I was told which entrance and the employee met us there and passed us the order Compared with another retail (review pending) I was stunned in a good way in Sogtmoc's agility to COVID-19 lockdown provisions while also maintaining its commitment to customer service. This example, in my opinion, serves to prove retail can balance both client satisfaction and restrictions imposed by lockdown. Great work, Softmoc! Zuk

Consider me impressed! I'd heard about this more 'upscale' thrift/vintage store opening and finally…read moregot to check it out. It's a loft-like space with lots of natural light and really well decorated. One thing that set it apart immediately, is it doesn't have that thrift store smell. They're true to their word that they're only selecting good quality items. Sure, some of the items are perhaps a bit plain, but you don't have to take too long to find a few things you'll like. It's certainly not the case of searching for a diamond in the rough. I imagine woman will like the place even more since about 80% of the floor space is for them. There were several shoppers there and they seemed to have no issue picking out great stuff too. Also, prices are GREAT! Anyone who's 'vintage' shopped in places like Kensington Market will know that things can still have relatively higher prices. My items were incredibly inexpensive, including a Banana Republic shirt which showed virtually no signs of wear for $10. I found out at the counter that this is actually a franchise as part of a fairly large chain (which I hadn't previously heard of). Regardless, they're a very unique and welcome edition to the city.

Always a friendly face ready and willing to help me find what I am looking for. Great layout, clean…read morespace and always fresh for the season or upcoming holiday/event. Fair priced purchases and always amazing finds! Shop here before you head anywhere else!!!

Was able to find a really nice dress here. Change rooms were…read moreclean and well maintained. Cashiers were fairly quick as best as they could. Selection overall was spring like and fast fashion for sure.

Of all the H&Ms in all of the land, this one is my favourite. This being said, H&M is what it is,…read moreand it's only A-OK. Shop local when you can, ammiright?! When a big house of fast fashion is what you need, the Yorkdale one has everything you're after. Huge sale section, large kids and maternity and more shoes and accessories than my usual Queen W location.

I like the idea of this place. You bring in your gently used items and they will buy things that…read moreare currently trending (which honestly always seems to be forever21 type clothing), and you get a few bucks in cash right back. Sometimes they take a few hours to go through your stuff depending on volume of people. You can leave or shop around while you wait. Shopping here is interesting. It really illustrates how sizes can differ between brands because there's stuff in large that fit a small person, and vice versa. The store itself is usually organized best they can. A few time though, I did want to purchase something and it had tears or rips in them. But they were being sold at the same or higher price than other pieces of similar style. While I understand the idea is that these are pre-owned, I think they need to maybe review the seams a lot closer before hanging up for sale. It's a bit disappointing to think you found something great at a good value, only to realize it's damaged and you can't really justify getting it.

I found some clothes and handbags that I no longer wanted so I googled online to see if I can sell…read morethem instead. I came across this store and found out they have multiple locations around GTA. So I went to this location, they had a lot of second hand items available. They take brand name items. They don't just take clothes, they also take hand bags, wallets and accessories. You would simply just need to tell them you're looking to sell. You will need to provide your phone number and a piece of photo I.D. They will send you a text once they have gone through the items. Just be mindful that they don't take everything. They can be very picky too. Sometimes I would bring in a bag of clothes and leave with not being able to sell any of it. It really depends on what they need as they had explained to me before they don't want to over stock on stuff they already have or they don't need for the season. So far, I've sold to them 5-6 times and got back about $30-$40 total. It's certainly not a lot of money but to me it's still something. Before I donate the items, I might as well bring them here and give it a shot to see if I could get back a few dollars here and there.