I caught a severe cold and urgently searched for a nearby clinic to call. The receptionist was very…read morepushy and overly aggressive. Given the current situation, she mentioned it could be the flu, so in-person consultations weren't possible, and only telemedicine was available. I understood and agreed with that, but she didn't confirm the consultation time and instead hurriedly demanded my date of birth. After checking, she sighed and asked if it was my first visit, showing frustration as if I were the one who didn't understand. I'm usually easy-going, but to be blunt, I can be a bit lazy, so I generally don't leave reviews. However, if the clinic is going to continue operating, the receptionist, Hannah, really needs to be replaced. I've never been treated this rudely in my life. I reached out to this clinic for treatment, but I ended up leaving with more issues.

This office really need to get new administrative staff. They cannot even organize and update new…read morepatient availabilities. Now wasted entire month of insurance policy because they will not update their Health Net availability. Do not waste your time signing up tp be their new patient. Was told they have not accepted any new patient since May of 2022.

Dr. Bhavsar has been my family Doctor for over 4 years. He is very…read more attentive and remarkable at remembering details of our medical history and even medication. He has followed both my Aunts at St. Jude hospital and once at Kindred Hospital. He has great bedside manor and has a lot of patience for all of my questions. It seems that regardless of his schedule, his Office manager, Ena can always get myself or my family seen. I didn't think this level of customer service still existed. We appreciate this so much!

Dr. Bhavsar has been my primary doctor for a year now, and he has always been caring and thorough…read morewith his examination. I believe his wife is working in the front desk and she treats all her customers with respect. I've never had problem making an appointment with her, and she is always prompt with her calls/ referrals. I'd recommend this place to everyone!!

Both Drs. Chen and Solomon are great physicians. Good people. But before you can see them you must…read moreget past the incompetence in the front office. Primarily they don't answer the phone, secondly they very rarely return calls. You might also question their referral list on specialist.

Dr. Shirley Chung is great. Poor staff support never get a call back from office . Have called and…read moreleft at least 4 or 5 voice messages to call back for appointment, in the last few weeks. No response or call back

Previous PCP left clinical practice. Dr. Giglio is the 4th out of 5 doctors in quest for a new…read morePCP. Type of care is family practice. Went to see him for initial visit. Infection indicated need for antibiotics. Dr. Giglio prescribed penicillin. Pharmacy refused to fill because their records indicate patient is allergic to penicillin. Giglio responded to pharmacy saying his records did not indicate penicillin allergy. Pharmacy refuses to fill prescription. Patient calls Giglio's office twice on the initial day, 3 times the next day. Still no antibiotics and patient is getting sicker. Now it's Saturday and patient, desperate for help that isn't coming, goes to urgent care. One week later, still no response to repeated requests for help. Message taking personnel say messages were sent top priority, but NOTHING happened to help the patient, who got sicker!!!!! Why get into a "measuring contest" when changing to a non penicillin antibiotic would be so much easier?! AND benefit the patient, who, one week later, still has NOTHING?! Care quality is extremely poor. Not ever going back.

Dr. Giglio is a great doctor! I moved to the area a few months ago and needed a PCP and his name…read morekept coming up in searches. I called and made an appt. which was only 2 weeks out. The entire process was quick and easy. What I liked the most was that he took the time to listen to me and never rushed me. Its exactly what I was looking for. He is very knowledge and understanding. I found my new doctor!

I have been going to this urgent care for some time now and every time I have been there it has…read morebeen a great experience even though the reason for being is not the most pleasant one. Dr. Azeem has always been amazing with his care. This is the only urgent care I go to even though I do have Kaiser but again his care and service are the best. Thank you for all the hard work you do Dr. Azeem.

I had a very disappointing experience with Dr. Azeem. I went to this urgent care for multiple itchy…read morered bumps that I believed were insect bites. He diagnosed the condition as contact dermatitis and prescribed oral antibiotics and oral steroids for one week. He also advised me to pay $250 in cash instead of billing the visit through my insurance, which made me uncomfortable. Because I was concerned about taking these medications without being certain they were necessary, I later consulted a dermatologist. The dermatologist diagnosed the condition as mosquito bites and advised me to use hydrocortisone cream. The bites healed within approximately three days with the topical treatment. I understand that medical opinions can differ, but I was very concerned that I had been prescribed oral antibiotics and steroids when the dermatologist determined that only a mild topical cream was needed. Based on my personal experience, I would not recommend this practitioner.

They don't have a single nice receptionist. I've unfortunately had to come multiple times to this…read morelocation and I'm not even exaggerating, every single receptionist is extremely rude and has an attitude. They all seem miserable as if patients want to be at the urgent care in the first place. Healthcare is never fun, I understand that, but patients are sick and dealing with so many different factors that the last thing they need is rude receptionists who just sit down and are on the computer their entire shift. Maybe look into your receptionists because genuinely it is so miserable coming here and dealing with their disgusting attitudes. Be better y'all, this behavior is gross and sad.

I changed my insurance plan this year, so I had to find a new urgent care as well. There are so…read moremany bad urgent care reviews out there, but luckily Sunny Hills is the closest one to me that was in-network has very good reviews. They are located in downtown Fullerton, right on the corner of Commonwealth Avenue and Pomona Avenue. There is plenty of parking with one lot just south of their offices by the bus stops, and a larger lot just to the west. I chose to park in the free parking garage on Pomona and Santa Fe so my car would be in the shade. Their website is very good, and allows booking an appointment without having to call in. They seem to have very good availability, and I was able to book an appointment only 30 minutes away from the current time. They are also open from 8am to 8pm seven days a week which is great. After selecting a time, answering some basic questions about the reason for my visit, and uploading photos of my insurance card and ID (driver's license), my appointment was booked. This process took less than five minutes. I was a new patient so I assume I only have to do this once. Once my appointment was booked, they texted me a link with a few more medical questions. The whole process took less than ten minutes, and booking future appointments should be much faster with all of my info now in their system. When I arrived, I just had had to check-in and pay my co-pay which took less than thirty seconds. The waiting room was very clean and has sixteen chairs. There were three other parties waiting, but I was called back to an exam room in only about five minutes. The exam room was also very clean and modern. I didn't catch his name, but the provider's assistant was very friendly and professional. I was in for a sore throat, so after checking all of my vitals, he also swabbed my throat to run a rapid test for strep. He left the room and said once the results were in, the provider would be in to see me. About ten minutes later, nurse practitioner Kim arrived. The test for strep throat was negative, but after examining me, she said I had a pretty nasty sore throat that was very red and inflamed. She offered to prescribe me an antibiotic even though the test was negative, and I agreed to give it a try. She also told me some things I could do to help it, most of which I was already doing. She was also very friendly and professional. I was in and out in a little over 20 minutes. Hopefully it will be a long time before I have to return, but I'm happy to have found a good urgent care center I can go back to without hesitation when needed.

I've been to physical therapy at a couple different places. When my ortho doctor told me I could…read morechoose, I decided to try St. Jude this time around. It was easy to get appointments for me, for some reason (because my husband tried and he couldn't get decent appointments at all, and he has more availability than me). I met with Susan Mammen on my first visit, for evaluation. She was very friendly and thorough, I really appreciated her time and her care. I only saw her for 2 of my visits, however, which was unfortunate. I also saw Wendy Winters for 2 visits, her hands-on technique was incredible and both times I left there feeling more comfortable than when I walked in. Both Susan and Wendy sent me off with great stretches and instructions. I was happy to see both of these PTs. My last 4 appointments were scheduled with Brittany Pham. She is a very sweet girl and gave me some great exercises to do at home. That being said, she was very talkative and most of the sessions were her talking and using her hands to talk so the therapy pressure was either not there or very light. I felt like I got zero therapy or relief under her visits. At the other physical therapy places I've been to, I get quite a bit of hands-on time and assistance with exercises, typical visits are about an hour. Not at St. Jude, here I was in and out in about 15 minutes. The PTs never left my side, which was nice, but I felt like there could have been so much more done to help me out. I did get a couple of valuable stretches to do, so hopefully my shoulder pain will start getting better on it's own. Nice place and very organized, but I don't feel that I received optimal physical therapy.

Receiving rehabilitation post spinal/cervical surgery. Amazing facility with outstanding physical…read moretherapist . Front office staff offer excellent customer service. Highly recommend

Ok.. to start, I never saw Parsa, but this is his office. The staff.. horrible! I was assigned this…read moreoffice with my insurance group and from the first visit to my last straw interaction, this office did not practice Patient CARE.. they practiced I DONT CARE! The front desk staff is so uncaring. They do not know how to exercise basic humane reactions. You walk away from an appt not even have a result. They dont even submit referrals correctly It took me 6 or more months of calling weekly to get them to submit my cpap machine properly. Literally filled out the main referral for the mask only. Called called called and finally gave them a list of codes I received from the providing facility to give them myself cause they were tired of reaching out to parsas staff to correct My last straw.. was recently. I had a stroke and after release from hospital, I was told my primary doc office needs to refer me to cardiology for a heart monitor. I call them and explain I need Tiffany, the PA to refer me to cardiology. Of course they say.. you need an appt. I say not really she just needs to send a referral in so I can get my monitor to rule out Afib as a cause .. the very uncaring receptionist say.. well we can see you on the 11th. Im like.. its the 29th.. so you see waiting 2 weeks is not really good.. I just had a stroke! She says well, sorry parsa is booked and so is Tiffany. I said its an emergency. What's your protocol? She says there is none. I said please place me on hold and ask if she can fit in a tele health visit in the next day or so.. if she literally needs an appt it needs to be sooner. She refused to do that ReFUSED stating protocol. I said so you have NO EMERGENCY PROTOCOL? She said no.. 2 weeks pass and of course.. I jave now had 4 more mini strokes.. NOT Tia's literally brain damaging strokes.. and I get my appt.. so she can refer me to cardiology and ​I forget to ask for wprk paperwork.. so I called back within three days of that appt.. to get that paperwork and they tell me You need another appt. And it has to be in person. Not a telehealth. I said, no ma'am I just had an appt and this is part of it.. she said no.. I said please just email her and tell her I forgot to ask for that paperwork she said no again amd refused my request three more times before I told her she will indeed get a message to her and if I hear from her lips she needs an appt then we would go from there. Unbelievable how they treat people who need some care and compassion. Horrible place. Yes.. they called back and said, you need an appt. I will never return. I called my neurologist and they had the paperwork I needed emailed to me within 15 minutes! This office will not even call you to give you test results regarding a previous app.. without you paying another office copay. I have never experienced such blatant disrespect for people in all my life. I am a caring and kind person and this office made me feel like a speck of dirt under their shoes.

Call repeatedly to get them to fill my lab work for my first doctors visit as a routine but they…read morenever did and it's been several months and I still receive a bill from the lab saying I owe them hundreds of dollars. I call my health insurance company and they confirm that the doctors office never build it as a routine lab work so if that happens to you, make sure you call them and get them to provide a CPT code as well as a diagnosis code for routine lab work and make sure you call them every day to make sure it's done. Don't rely on the lab to tell you is done. You have to call the lab too and make sure that they got the submission from dr parsa's office.