Danny H was very professional and honest from our very first conversation. We were able to settle everything over the phone, and there were no hidden fees at all. He was always responsive and easy to reach whenever we had questions. My husband and I had been car shopping for over two months and were actually planning to purchase from another dealership, but that car ended up having issues. We're so glad things worked out the way they did because our experience here was smooth, straightforward, and stress-free. Highly recommend working with Danny H. if you're looking for a pre-certified Mazda or a new one. read more

Liars - took our money as a down payment for a car with no title. Would not give us our money back! Total criminals read more

Showroom seems clean and with all the cars spread out giving a perception of luxury. We got to test drive the cx-5 and the cx-50. The attendant was very polite, not pushy, knowledgeable, and quite helpful. Like that, in comparison to its neighbor Toyota which was pushy and trying to make the sale. Perhaps, will come back here when the decision to purchase car is made : ) read more

Garden City Mazda - Car Dealers Near Me - Hempstead, New York

ABSOLUTELY terrible DO not waste your time going there! I wanted to test drive a car that I was contacted via text by the dealership, when we agreed on a day and time I told Mazda that to MAKE SURE the vehicle was available for sale over 3 times. I drove all the way over there after NUMEROUS times telling them if it weren't available please let me know. I re engaged AGAIN before I drove there to confirm the test drive I was told it was good to go. I drove all the way there to be told the car was SOLD! This is TERRIBLE business practices and people should AVOID a dishonest dealership like Garden City(Hempstead really) Mazda! read more

Extremely disappointed with the service department. I had an appointment for same day service last Wednesday 8/12. I was never told 3 techs were out until five hours later when I was still waiting for my car. I ended up leaving it there, and nobody even looked at it the following day. I had to constantly leave messages for someone to return my call. Finally today 8/19-, one week later after leaving another message someone finally looked at my car. Just to tell me they didn't hear the sound I was complaining about. After someone drove with me when I dropped it off and told me what I was hearing wasn't normal. A complete waste of my time- I've never been so frustrated with the lack of customer service. Never once an apology for wasting my time or not answering my calls. I can see on my Mazda app that nobody even bothered to look at my car or unlock my door since I dropped it off last week. Disgusted. And ready to get rid of my Mazda all together read more

This would my third vehicle purchase within a year from the dealership. This time I was looking for a low mileage CX5 pre owned . Test drove a 2023 carbon edition everything felt right. We went back to her desk and negotiated a price we went back and forth numerous times and finally after about 10- 15 minutes we agreed on a price. One major thing that kept steering me to this dealership is that they listen to your needs and try not to upsell you to something you really don't want. Once again a positive experience. read more

I bought a BRAND NEW Mazda from these folks in 2023. In the two years since, I have gotten ENDLESS FLAT TIRES, which I had never had a problem with when I drove other cars. My mechanic finally explained to me that the tires/rims are "low profile" - therefore highly prone to flats. I called Mazda to get help fixing this to a high profile. As will surprise NO ONE, the "service consultant" kept blaming ME for the problem, DEFLECTED ALL RESPONSIBILITY. And I PAID FOR THE ***** tire and wheel coverage. Yet one more company that deflects all responsibility. I'm faced with a scenario where it's a coin toss every time I get into the car -- will a flat have developed from some tiny bump in the road the day before??? WHO KNOWS. This is NOT a way to live. And Mazda will do NOTHING ABOUT IT. read more

We put 1,000 down on a CR5 and the sold it on us saying some BS that it was hit while they were getting gas . But of course had no pictures of proof and I lease a car 90 almost two years ago and I can't wait to return it. Because I hate liars and dishonest owners and sales people ! They best thing that happened was my position at work asked me to lease 8 cars for their top agents and because they love the look of my car, I was only days away from doing that with them ! Plenty of good professional dealerships Around !!!! Stay away from this bunch of liars.... Garden City Mazda what goes around comes around !!!! read more

Horrible lease experience - was told price on a Friday money down , monthly cost etc - sat down on Saturday they wanted 8k down on a Mazda 3 . Shady finance people read more

Well let me just start by saying what an amazing experience it was in this dealership today. We saw Andri outside gave him a quick breakdown of what was going on and what we wanted, Andri told us come in and we will try and make it happen. He introduced us to a pretty new salesman named Federico who was one of the nicest, knowledgeable, caring sales rep! THEY GAVE US WHAT WE WANTED!!! Let's not forget Kyle the finance guy who got stuff done and explained everything! I would also like to mention how great that dealership looks plus how clean and great smelling it was in there, even the bathroom was clean and smelling good! We are very satisfied with this experience and will be back and tell people to go there as well read more

Garden City Mazda - Ringing the bell for a new Mazda! - Car Dealers Near Me - Hempstead, New York

I worked with Derek Payne (salesman) and Ziya Alis (manager). During negotiation the Manager, Ziya, offered me free oil changes for one year and free inspections for 3 years. After the financing was complete he gaslighted me and said that he never offered that to me and would only honor the oil changes. The finance manager lied and said the deal was based on me financing with them which I never agreed to but I said if you could beat a rate I was getting elsewhere I would finance with them. The finance manager also tried adding additional cost which I found when reviewing the paperwork and gave me a problem when I told him to redo it. The car was supposed to come with a cargo cover ($250) but when I received the car it did not have it. The Manager, Ziya, told me because it was a Certified Pre-Owned that the car was sold as is and would not do anything for me even though we specifically spoke about the cargo cover previously. I tried to call the dealership to speak with the GM over this. I was put on hold and eventually hung up on. read more

Had a great experience first time leasing. Salesman was great. Did my research and got a better price than I expected. Family Owned. Would go back. read more

Eddie & Ben provided amazing customer service and went above and beyond for us!! I would give 6 stars if I could. If you are looking for a Mazda, make sure you come here - you will not be disappointed! read more

I recently went to Garden City Mazda to purchase windshield wipers for my car. The customer service I received from Andy in the parts department was incredible!!!! He was friendly, efficient and truly customer focused!!! I also interacted with the cashier, again I received great customer service!!! read more

These guys lied to me even before I entered the dealership. Their ad advertised the car I was looking for at 25k when I get there they say that is with an assumed deposit of 2k so price is 27k. I should have left then it just getsworse . They sell me a spare key for 100 come to find 2 weeks later at 2 in the morning that is not programmed I go back and complain and the service manager shrugs his shoulders These take your money and after that that they don't care Find another place to buy your car Don't make the same mistake I did read more

I visited the Garden City Mazda Service center. When I pulled up, I was immediately asked to disconnect my dash cam. Although I did as requested, I can't imagine why I should have had to do so. What is it that I'm not supposed to see? So then I waited in the waiting area for a few hours. At the end, I found out the diagnostic fee alone for my visit was $450 (more than the parts and labor for the little work that I needed done). Outrageous! For this alone, this visit will certainly be the last time I bring my Mazda to the dealership for service... And after my visit, I got bombarded relentlessly by calls and texts trying to get me to buy a new Mazda. When did I ever tell them I wanted to buy a new car??? read more

If you want to experience financial delusion dressed up as "luxury," ask for Kyle, the financial manager. According to him, Mazda qualifies as a luxury brand -- which is how they justify demanding $9,000 down on a $33,000 Mazda 3 hatchback for a $430/month lease. That isn't a deal, that's daylight robbery. The second I raised the alarm on their predatory numbers, they wanted nothing more to do with me. Professional? Not even close. The financial and sales managers here belong right back in the hell where all shady car salesmen are born and bred. Now, to be fair: Derek was actually decent, kind, and respectful -- and clearly had nothing to do with this circus. Derek deserves better. But the rest? If lying and exploiting customers were Olympic sports, Kyle and his crew would have their faces on cereal boxes. Until then, I'll be warning everyone I know to steer clear of this place. read more

Despite the beautiful looking facility the service depart is a con job. The "mechanics" there are not for real. Probably just trainees changing the wrong parts in the most simple repair jobs. read more

Buyer Beware. Went for a used car they did a bait and switch . So I got a new car . Wish the problem ended there. My car is on the lot for $42,675 like to know how I walk out paying $63,000.Now I signed the contract my fault. They keep you there wear you out. 9 hours to be exact. So had my appointment so they knew my name. I'm guessing they looked me up saw i was a veteran. Remarkably So was my salesman. Now I think back he was definitely faking. Threw a couple of unused Marines stickers on his desk to fool me . They got me hope they don't get you stay far away !!! read more

This dealership lacks proper staff with basic communication skills and professionalism. I had a terrible experience here a few months ago when shopping for a used car. The young saleswoman ended up selling the car I had put a reservation deposit on and didn't even communicate that to me until we had tried for hours to get in touch with the sales staff/manager over the phone. She really put us in a lurch during the holidays and while I was pregnant and in need of a car. Customer service was horrible as well and only made things worse - they kept putting us on hold and didn't get us in touch with anyone who could help. Stay away from this place read more

I hate having to leave a review like this but this dealership is DONE with you the moment you drive off the lot! I purchased a CX-90 from them on May 2, 2025 and they owed me the 2nd key and the EV charger (it's a plug-in hybrid) and it has taken almost a dozen phone calls/messages to get the key but I'm still waiting for the charger. Absolutely NO communication before I call/message. Let's not even mention the fact that it took hem 4 hours for delivery, despite the fact that I provided everything electronically before going to the dealership. I was traveling from NJ so I was trying to expedite everything. Extremely poor and I will not be back nor would I ever recommend them. read more

Stay away from this dealership. They "negotiate" purchase of a higher feature build, then deliver a vehicle without those features. In other words, YOU believe YOU are getting a good deal, BUT you are delivered a Vehicle without the features they negotiate. Garden city Mazda does this by HIDING the Sticker- The Monroney Sticker required by LAW to be displayed. They require a $1000 credit card payment before they actually negotiate anything. They lie about everything and quickly have you electronically sign and do not explain anything on the lease. They HIDE the sticker at all costs. When I found the sticker- neatly folded and placed in the manual, I Called ERICK LOPEZ the salesperson, HE said management would call me BUT NEVER have. This dealership has a D- rating from the BBB. This dealership is the absolute worst gang of scam artists I have ever run across. I would NEVER recommend this dealership to anyone. read more

Do not go here! They lie and do not care about you, only making money. Seems like they all went to sales training for dummies and are classic used car salesmen. Worst dealership ever, i feel terrible even having to give 1 star. Not only do they continuously lie to you, but they will not stop until you do what they want, and when you don't, they become nasty and completely unprofessional. Reporting to Mazda because this dealership should be shut down. AVOID AT ALL COSTS!! Go to Wantagh dealership, they are amazing. read more

Customer service needs improvement.. Jack DePalo GM holds a title that isn't deserving. He talks down to people very condescending and full of himself. Purchased a 2023 Cx 50 and less than 24 hours it was stalled. Had issues getting it towed and when they finally did, the whole ordeal became a nightmare. He was very unaccommodating and rude. Save your $$ and go somewhere else. I don't even want to give them a star. read more

Mazda of Garden City failed my NYS car inspection on the bases the ties are 6 years old, although the tire treads are good. Required I replace them. I don't see anything regarding age on NYS DMV website read more

Thank you to Adrien at Garden City Mazda! At first my husband and I were hesitant to lease a car at this dealership because of the reviews that we have seen online and on Yelp. Adrien was very honest throughout the leasing a CX 30 experience and always answered any questions that we had. He even price matched another dealerships lower offer. Met Adrien on Wednesday and the lease deal was done on Saturday, no hidden fees whatsoever after the negotiated deal. Anthony Hunter the finance manager was very informative as well and didn't surprise us with any hidden fees. read more

Half a year later and I still think of what a crook the salesperson here was. I think his name was Matt? White male with brown hair. Tried to sell me a car as if it was fine; didn't tell me about the multiple HUGE scratches in multiple areas until I got there even after I asked on the phone if anything was wrong with it. Then tried to tell me dealership fees in the thousands is normal, and said the two dealerships next door charge $7k and $10k for their dealership fee. I explicitly said I don't want to buy if it has a dealership fee, to which he agreed, and came back with a number. Then I was shocked by the number and so I asked for it itemized and WHAT DO YOU KNOW? DEALERSHIP FEE! That's not just lying--that's fraud. read more

I could not recommend avoiding a dealership more. My wife and I went to look at purchasing a certified pre-owned Mazda CX5. First, Adrien, tried to sell us a car that was already sold. Then we put down a deposit for a car, where he didn't check if they actually had the title for. They didn't. Adrien had already put the new car on my insurance. When I mentioned the insurance, the salesman then said he woudl take care of it right away. He didn't, I had to check with my insurance to find out that I was driving without insurance due to a salesman who didn't do what he said he was going to do. I ended up purchasing a car from another dealer because as of now i'm not sure the title is still even in the dealership. I would avoid Garden City Mazda. read more

La peor experiencia al comprar un carro. que triste que los asesores solo piensen en su comisión entre más engañen al cliente es mejor para ellos, cuando vas a solicitar ayuda ellos suelen delegar las responsabilidades a otros y así se pasan y no solucionan nada. AMIGO LATINO NO SE DEJE ENGAÑAR POR PALABRAS BONITAS, ellos las utilizan solo para vender. NO COMPRE AQUÍ ESTO ES UNA PORQUERÍA. The worst experience buying a car. How sad that the advisors only think about their commission, the more they deceive the client the better for them, when you go to ask for help they usually delegate responsibilities to others and so they go overboard and don't solve anything. LATIN FRIEND, DO NOT BE FOOLED BY NICE WORDS, they only use them to sell. DO NOT BUY HERE, THIS IS CRAP. read more

If you are looking for confirmation of a hospitable place to do business, I ask that you consider the following worthy to answer your inquiry. I speak from an impressed stance point. Mazda was not my initial choice; however, the product sold itself. It was the service to the client that not only sealed my decision to commit to a business agreement but also gave me a place to look forward to servicing my purchase. Additionally, it established a future prospect for me to make further acquisitions. read more

I visited this dealership with my son he was seeking to purchase his first vehicle upon entering we were greeted with a smile at reception, who assigned a sales person, so my son and sales person discussed the car he was interested cx30 so I joined them at the sales persons desk as they continued to talk the sales person was talking to my son like he couldn't afford the vehicle little did he know the he was speaking with a Dr my son who could have walked into a BMW or Audi, dealership and purchase/lease the equivalent vehicle because the the health system he works for gives him a car allowance 599 per month , anyway the little Asian sales person decided based on the color of skin that he couldn't afford it so he rude was and condescending one of his negative phrases was " we are not doing cellphone prices, I guess this is part of there sales process to African Americans after that statement I tapped my son on the shoulder and said let's go .needless to say where he lives Albany NY, he was able to get better service at LIA Honda... read more

Very shady misleading dealership. They advertise a price and in fine print says "based on $1995 deposit ". THEN they try to add on a fee about $1500 preparation fee! Folks don't pay fees tax registration and title that's all. I can't trust or do business who works this way. There are better more professional dealers on LI. read more

They try to switch and bait on me being a woman I was looking at one model. They bought a contract over with a higher and model that cost to give me the lower and model. They charge you $35 for a license plate advertisement for them. Flavio stay away from him at all. Costs stay away from all of them. As a matter fact I will not be bringing my car back there for, any repairs as I hear they look for things and find things and then they make you wait in additional for 4 to 5 hours stay away at all costs read more

Went Memorial Day weekend 5/2022. Met with disappointing inventory and salesforce. He didn't introduce his name when we arrived. Started discussing numbers even BEFORE the test drive. Refused to price out any model- sales person said there was none in stock and dismissed us. They seemed rather proud that they have low/no inventory and x person paid $5-6K over MSRP. 2022 Mazda CX-5 only 1 in stock with premium or premium plus (base 33-34k). Plus MSRP markup of $4,000. The 2023 CX-50 available was only premium plus (base 36K) with also $4,000+ markup. Low inventory with crazy mark-up. If you're paying 40K for a car-- you're better off getting a luxury brand and NOT settle for just a Mazda read more

Avoid at all costs!! 15 years ago, it was wonderful. But different management with dishonest, rude management and staff eager to rip off whoever and however they can without conscience. they substituted a "Premium" cx-5 that I agreed to buy at greater cost with a "preferred" cx-5 (worth less money without the agreed features ) in the final 5 minutes of a 4 hour waitat closing time. They would not correct the problem despite my realization/complaint within 12 hours. These guys are smarmy, patronizing crooks that take advantage of honest but less savvy single, older women with disabilities. I was tricked into paying more for a car I do not want and there is no recourse according to them. read more

Absolutely the best experience ever in getting a new car. Immaculate dealership top to bottom. Professional sales staff impeccable service highly highly recommend read more

My girlfriend went to get a estimate on a 2022 CX-30. The rep told her she had to put down a deposit today in order to lock in the deal. Pressured her to put a card down. Trying to take advantage of a customers. Would not recommend. Go to one of the other Mazada Dealers on LI read more

Can give them -100. Bunch of LIARS. I repetitively asked for any additional charges from sales person but she didn't mention. It was only until the finance guy ran my credit he said the deal of the car is predicated to "service contract". That's another 3500 for 7 year bumper to bumper. Had to walk away. Shameful experience and a waste of time. read more

Our car salesman Jared T was excellent. He was honest and honorable and whatever he said was exactly what happened. He was able to make a very specific request happen and ended up owing us back after it was all said and done. He was friendly and made the process much easier. The only complaint is that the finance department took several hours even though it was a cash sale. If they speed up their process then it would be a 5 out of 5 score. read more

I don't leave reviews. But this experience takes the cake. Tl;dr - after waiting 4.5 hours to test drive a car I had an appointment for, I was told the price was $2k higher and after 45 minutes of negotiation attempts to get it back down to the advertised price, I was then told they don't even have the title but would sell it to me anyways, still at a higher price than advertised. --- I scheduled a test drive for a CPO vehicle less than 24 hours in advance - so you would think it's going to be fully ready. When I arrived, they said the vehicle was in the shop. 4.5 HOURS LATER, I was able to test drive the vehicle. It had many scratches and 2 chips in the windshield. I told them they would need to fix the windshield first and foremost, and then I'd like to talk about pricing so I can afford to fix the scratches. They told me that actually, if I read the fine print, the real price is $1995 higher than the "internet price" because the internet price reflects a $1995 "downpayment." I told them that of course I read that fine print in advance, but I assumed the downpayment would work *towards* the internet price, not be in addition to it. Because that's the definition of a downpayment. They disagreed. Before I move on from that point: There is a literal difference between a "down payment," which works towards the total price, and this situation, which could only be defined as an "additional payment." As they "tried to explain it to me," they said that *once you pay $1995,* THEN your price is the internet price. But to be clear about how shady this is, their site literally shows a "retail price," (which is higher than KBB, by the way), then a "savings," then an "internet price." So logically speaking, if their "internet price" is only accurate *after* you've paid the extra $1995, then that extra $1995 should be subtracted from the savings amount. But they don't show that anywhere, and just say in the fine print that the internet price is reflective of a $1995 down payment, which I logically assumed meant you'd get the internet price if you were willing to at least put down $1995 towards the overall price. How do I know how it should be written? I'm a professional advertising copywriter, and I know that this technique is a classic definition of false advertising. They think they covered their butts with the fine print about a down payment, but their math equation that shows retail price and savings is the nail in their coffin of unethical communication practice. Compounded by the fact that that's NOT what a down payment even is, by definition. SO THEN, after we negotiate for 45 minutes for me to get the price back down to their advertised price (when actually I think it should be lower than that), and they only budged by a few hundred dollars, they confess that actually they don't even have the title and can't legally sell the car for a few more weeks. What does that mean, I ask? It's normal, they say. When can they sell, they ask? They don't know exactly, they say. How could we legally strike a deal today, I ask? We'll figure it out, they say. Even then, I tried to get them to meet me in the middle and they stuck to $500 past the middle. We're only $500 apart, they said. That's entirely your problem, I said. Turns out they're very committed to their unethical ways. I had to just get up and leave, and call the whole day a wash at some point after 6p --- 7+ hours after I first arrived to test drive the car at my scheduled time. If they called me tomorrow, I'd be back to the advertised price. Even getting me to go up slightly was a swindle on their part. Next stop: bbb read more