My 17-year-old saved up every penny to buy his first car; a 2017 Jeep Grand Cherokee Limited. As his parents, we were there to make sure he made a smart decision and didn't get taken advantage of. We walked in bracing for the usual dealer games, waiting for that gut-punch moment so many dealerships are famous for -- but it never came. Our salesman was straightforward. No pressure, no hidden fees, no push for an extended warranty, none of those costs quietly baked into the price that they conveniently forget to mention. We test drove it, fell in love, and drove it home that same day. For a kid who worked so hard for this moment, it was everything it should have been. A couple days later we hit a small snag, and my son was genuinely heartbroken. This was his baby, and he'd worked too hard for anything to go wrong. We reached out to the dealership ourselves, and that's when Westbury Jeep Chrysler Dodge Ram really showed their true colors. Sean, the sales manager, jumped right into action and his communication was flawless throughout. Phil handled everything on the paperwork side seamlessly. My son ended up in a better place than where he started -- and his smile came right back. We cannot tell you what it means to finally find a place you can actually trust. Our son will always buy his cars here. So will we. And anytime we hear someone looking for a car or truck, we're sending them straight to Phil at Westbury Jeep Chrysler Dodge Ram. read more

Westbury Jeep Chrysler Dodge Ram - Car Dealers Near Me - Jericho, New York

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I don't mind negotiating when buying a vehicle. That's part of the process. What I do mind is feeling like my time isn't respected. I went to Westbury Jeep Chrysler Dodge Ram ready to lease a 2026 Ram 1500 Big Horn Black Edition. I had already researched pricing, incentives and my trade value, and I made it clear from the beginning that I had a packed schedule. The first deal wasn't even close, so I thanked everyone and left. Later that day, I got a call saying the GM had approved a much better deal. I was asked to leave a $500 refundable deposit to hold everything for 72 hours, so I agreed. After checking my trade and calling my insurance company, the entire conversation changed. Suddenly I was told the deal needed to happen that night because of month-end timing, even though I had been told the deposit would protect the deal. I even offered to come back that evening, sign the paperwork and return another day to pick up the truck. My calls and texts weren't returned, I drove back to the dealership anyway, and then I was told the truck couldn't be obtained that night. Before leaving, I was promised a call the next day after they checked on the truck and incentives. That call never came. I eventually had to call them myself. To be fair, my deposit was refunded immediately, and I want to give the salesperson credit. He was polite, respectful and never tried to push me into a truck I didn't want. I don't believe he was the issue. My frustration is with the process. Every time I thought we had everything figured out, something changed. By the end of the day, it honestly felt like the goalposts just kept moving. I walked in ready to lease a truck and left wondering why buying a vehicle had to be so much more complicated than it needed to be. I hope they improve their communication because I think it would make a big difference for future customers. read more

Westbury Jeep Chrysler Dodge Ram - Car Dealers Near Me - Jericho, New York

Working with Behi was a great experience. He made the entire transition into my new truck smooth and hassle-free. Thanks again! read more

My salesperson , Matt, was amazing. No pressure, very calm, professional, and knowledgeable. I had a car I needed to sell and knew which Jeep I wanted. It seemed complicated, from afar, but Matt made the whole process easy. They presented me with the different leasing or financing options and answered all my questions. Insurance updated-done! Registration changed over from my old car to the new one- done! I got the best version of the Jeep line I was looking at, it's a beauty and exceeded my expectations. The whole thing was done, selling my previous vehicle to test driving and getting my Jeep, from the time I walked in to the time I left. It's also a spacious showroom and I appreciated there was no pressure or hard sell vibes at all. read more

Angelina Wilson and the staff at Westbury Jeep are a pleasure to work with. Professional, funny, and easy to talk to. My fourth car in 3 years all from this wonderful salesperson. No where else id go. read more

Purchased 2021 Jeep Wrangler Unlimited Sport for my college graduate Marty was my salesman he was very knowledgeable. All went well and we are satisfied read more

Westbury Jeep Chrysler Dodge Ram - Purchased a 2021 Jeep for my college graduate Marty was a helpful salesman Very satisfied - Car Dealers Near Me - Jericho, New York

I recently got a Jeep from this location and had such a wonderful experience that I was compelled to leave a review! The entire process was seamless from start to finish thank you to our exceptional sales associate, Jessica M. She explained the features of my vehicle, the contract terms, and the incredible benefits of my new car. Her communication was consistent and timely to make sure everything moved as quickly and efficiently as possible. Less than a week later, I have my new car and I am absolutely delighted! I would highly recommend Jeep of Westbury, and specifically Jessica M, for anyone in the market for a new car! read more

Westbury Jeep Chrysler Dodge Ram - My new Jeep Wrangler! - Car Dealers Near Me - Jericho, New York

A bait-and-switch dealer inquired about a vehicle and made an appointment. For Saturday morning, when they opened, I received a call late Friday to confirm my appointment and a text Saturday morning to confirm. As soon as we sat down with a salesman, he said we might have sold the truck this morning. Even though I was there before they opened, he checked and said it's not sold, and we went on a test drive. After the test drive, the salesman said, "We just received a deposit on the truck?" I had my son call back after a week and was told it was still available. I can't imagine how they survive playing games like that. read more

Sold me a lemon in the 2yrs I had this 2019 grand Cherokee the engine,transmission,radio, axle and 2 seat belts were replaced plus paint corrosion on the hood..Every time I bring it back it's always minimum of 6 weeks in the service..Stay away from this dealer at all costs read more

Westbury Jeep Chrysler Dodge Ram - Transmission skid plate missing after they replaced the transmission - Car Dealers Near Me - Jericho, New York

wish I could give zero stars Warning.... Do not deal with Westbury Jeep! Their finance people don't have the proper knowledge to help you when buying a car. They will take short cuts to avoided extra paperwork. I put my trust in them and I'm very disappointed! No one will take blame and correct their error. read more

Terrible. Bought a brand new Jeep wagoneer 4e, just a few months ago for my son. He has been stuck on the side of the road for 2 days now in NJ, with a battery issue they call in Brick Mode. The local dealership in NJ said they won't even look at it for 4 days, no loaner cars available. The first tow truck that came said they didn't know how to get car in neutral, he needs to wait for someone that knows how to deal with an electric car. Went to Jeep Westbury where I bought the car to see if they help out ( as my son is still waiting for second tow truck), possibly expedite the process, anything?? They said there's absolutely nothing they can do. That if they called the NJ dealership would be insulted, probably make the wait time longer if they called on my behalf??? What?? That was after the woman at the front desk told me it may be a while to speak to someone because it is the"end of the month" Jeep WESTBURY should be embarrassed. I was also told I could hire a lawyer and put in a claim under the lemon law. This was the last thing in the world I was looking for ..All I wanted was a safe, reliable car for my son. This will be the last Jeep I buy. I have 2 other electric cars from different companies and have had no problems at all. read more

DON'T PURCHASE FROM THIS DEALERSHIP!! They will say and do anything to get you to purchase, then put you through hell to get assistance. I purchased my vehicle and paid $999 for VIP service. Now that I want to use my "VIP" service, I have to wait until the end of March, BUT my VIP is over in a week. How does that work?!?! Of which at that time the service is no longer available. I've been getting a run around for over a month. I can take the car in but it will take three days for them to LOOK at it, not to fix it! As stated before, they can't provide me with a loaner until the end of March. What a rip off!!! RUN, DON'T USE THIS DEALERSHIP if you want what you paid for, don't go to Jeep Westbury Dealership. I will continue to post until I get what I paid for. People need to know about the dealership before spending one dime. WORST DECISION. read more

The dealership is unethical - the salesman was good but management is terrible and needs lesson in customer service the new car i bought broke in 2 days and need to wait a week for single part and the loaner they gave me was a pickup truck Owner needs to know how bad management treats customers and I think he would fire them - list of problems too long to list read more

I have been leasing cars from various dealers for years and this was by far the best experience I have ever had thank you to a wonderful salesman named Martin! I cannot recommend him and Westbury Jeep enough! read more

Initially, my experience was not outstanding, but they ultimately met my expectations and streamlined the process. I had a loaner vehicle, and Ellen provided exceptional service by delivering my vehicle to my residence and exchanging it for the loaner. read more

This review is a must read because if you know me you know how much I dread going into any dealership. In fact, my first Yelp review was unfortunately highly motivated by a horrible experience at a dealer. Years later, I'm here to share an OUTSTANDING experience we had with perhaps the nicest, friendliest and most patient sales representative we've encounter: CJ Singh. My husband visited the dealership a while back just checking out prices and possibilities. At the time, CJ sat with us and provided us with the many options available to us. That day we decided not to move forward. My husband would consistently keep in touch with CJ asking question and checking for promotions etc. Today my husband finally made the decision and we finally decided to call CJ. We arrived at the dealership and upon his arrival he greeted us and started discussing our needs with us. I'm have to admit, I can be a pain when it comes to negotiating, but CJ was always smiling and willing to work with us. We felt respected and that our needs were both acknowledged and met. I think it was important to CJ to keep us as customer. This by the way would be our second purchase from this same dealership, this was before CJ but we also had a good experience. It was important for me to highlight CJ and his exceptional customer service. He is truly an asset to Westbury Jeep. His patience with us and willingness to work with us really meant a lot. He has earned some loyal customers and we look forward to returning to this dealership just because of him. read more

Service is a nightmare. I drove my Ram there because the battery died on a Friday morning. Got there at 10am, met with the Service Advisor, Kelly Cooper. I was led to believe it would be looked at the same day but when I called in the afternoon it hadn't even been brought in the shop yet. I was told it would be looked at on Saturday. Ok, so I call Kelly on Saturday afternoon about 3pm only to find out they ran diagnostics and I need a battery! No shit! But they need my approval to replace it at a cost of over $800. Then they want to rerun diagnostics again to see what codes I have. When I ask when I'll get my truck back I'm told Tuesday! When I ask what happened to Monday? I was told by Kelly her team is off on Monday. This is all bullshit, never in my life have I had to deal with a service advisor like this. Take this advice if you need service for your car or truck go elsewhere! read more

Came here recently to upgrade the wife's car. I know that they have one of the largest selections of Jeeps on LI so we made our way over. Due to coronamona you have to check in and wait for a salesperson to come help you. We ended up dealing with Phil who was really a pleasure to work with. He was patient, NOT pushy and very knowledgeable. We didn't feel like we were being "sold" as Phil was very meticulous and made the entire process seamless. He worked with us to figure out our trade in, test drive and all of our other questions. My only reason for taking 1 star off was the wait. We did have to wait at pretty much every turn but this wasn't Phil's fault at all. I guess it's just part of the game. At the end of the day we're happy with our new Jeep and I would highly highly recommend coming here to see Phil! read more

Westbury Jeep Chrysler Dodge Ram - Car Dealers Near Me - Jericho, New York

if I could give them ZERO stars, I would. One of the worst customer service experiences I've ever had. I brought my RAM pickup (under Warrant) in for service TWO WEEKS AGO. Phone calls go unreturned, no courtesy whatsoever. They haven't even looked at it yet. I'm going there tonight to pick up my STILL BROKEN RAM. if you want to experience some of the worst customer service EVER, ask for Kelly or Yvonne. Buyer beware! read more

Second Vehicle I have purchased through Westbury Jeep and there is no other dealership I would rather deal with. Eric and Kosta were able to track down the exact specs I wanted on my new truck and kept me updated throughout the entire process of it being shipped over. I absolutely plan on using Westbury Jeep again in the future. If you're looking for a new Jeep/Dodge/Chrysler, then you need to go see Kosta and Eric! read more

They wanted me to pay $ 9k for the transmission even though they know it wasn't the main problem.

i visited Westbury Jeep and had a great experience with Ubaid. Great person and is must see if you are looking for Jeep. I will refer my family and friends. read more

I'm writing to express my extreme disappointment with my recent service experience at Westbury Jeep. My vehicle was returned with my veteran's vanity plate removed, bent, and the car is now unable to start without complications. I'm seeking answers to the following questions: Why was my license plate removed? Why was it bent? Why didn't the initial diagnosis identify the root cause of the starting issue? How was the vehicle miraculously fixed on Friday morning when I was told Thursday that no work had been done and I gave clear instructions that I would pick up my vehicle as I dont want your team working on it anymore so I wont be charged for the 4 hours of work at $399/hr to find the problem? I'm unable to confirm that the vehicle is "working as designed" as I'm not a mechanic. read more

I actually had contacted a former dealer where I bought a jeep 13 years ago and as much as I like my salesman, he was not able to offer me considerable deal to incentivize my coming in to purchase the vehicle. Then contacted the sales person at a dealership, not close to me, but he was extremely responsive and helpful, but did not have exact vehicle we wanted and Third dealer I contacted was actually the closest to me and they made it very difficult to schedule an appointment. I was also surprised that one sales person at a different dealership with whom I had spoken at length never got back to me with the information that he had promised and despite three more phone calls to him in the subsequent in two weeks, I still never received a call. When I reached out to Westbury Chrysler Jeep, I was immediately created well on the phone by the concierge who then said that the sales person will call me back. She did tell me that it might be a while since they're busy with clients in the dealership but within an hour I received a call back from Kystal who immediately proved how knowledgeable she was resourceful, thorough and organized. Within the same day, we agreed upon a vehicle and my dealings with her subsequently have been nothing but stellar. I then had business with Amy who equally a great reflection on this dealership. Both Krystal and Amy are always extremely polite and no matter how very busy they are. They always get back to me with answers in a very timely fashion. They both made this process one of the best vehicle purchases I've ever had. read more

Westbury Jeep Chrysler Dodge Ram - Jeep Grand Cherokee - Car Dealers Near Me - Jericho, New York

Great experience would recommend to anyone! The Sales Representative Phil Dimberio was informed and helpful in my decision. Amazing

I've been a loyal Westbury Jeep Chrysler customer for over 5 years having owned a FIAT, SLFA ROMEO, and now a 2023 Jeep Wrangler Sahara 4xe. Throughout these years I've received EXCELLENT service and I unequivocally and highly recommend this dealership . In my recent transaction I was assisted by Mr. Behi Dessouky and Ms. Alexandra Sprance who were very professional and made every effort to accommodate my needs . Very satisfied with the personal care and customer service ! read more

Westbury Jeep Chrysler Dodge Ram - Car Dealers Near Me - Jericho, New York

WARNING!! They sold me a car with a ton of issues. I purchased a Jeep Compass 2021 I bought the vechile about 6 months ago ! im seeing other comments like these now and am having my jeep serviced for a seconf time in 6 months. Dont be fooled by there isurance its over 1000 for 30 days. Its a " new policy" as the BDC manager put it and sales man MARTY. The manager was an older women blonde and very docile. Again im NOT THE FIRST to post something like this. This place is a money grab better off trying SMITHTOWN JEEP OR HUNTINGTON JEEP!!!!!!1 read more

Went in for a new vehicle and received zero customer service. After walking the full showroom browsing the vehicles, I went to check out to the lot to look for the vehicle i was interested in. My family stayed inside and still no one approached us to ask for help. It was not busy, and there were plenty staff to go around, but they all stayed put and continued their individual conversations for about 25 minutes. No greetings, no service, no sales. Not a good job at all. read more

This is my second time using Mike Goldberg at WJCDR! He's helped my family multiple times. I trust him to always get me the right deal and he ever fails. If you ever walk into Westbury Jeep Chrysler Dodge Ram, make sure you ask for Mike Goldberg!!!!! read more

I have a 2024 Jeep Grand Cherokee which I leased through this dealership. The vehicle has a malfunctioning infotainment system and more recently, there are now clear coat and paint failures. Two weeks ago, I brought the vehicle in for service. I would have brought it in sooner but I had to wait over a month for a loaner. After having the vehicle for almost a week (with no update) I called the service department only to be told that there was nothing they could do about the infotainment issues. I was told to come pick up my car and return the loaner. They said that "maybe" in a few months there "might" be an update to resolve this issue. This week, I called again after I noticed the paint issues. The service department told me i could bring the car in, but I would have to wait again over a month for a loaner! The management of this dealership has not returned my calls regarding the paint issues. It's obvious that once you drive off with your new vehicle if something is wrong, you will be on your own. This is hands down the worst vehicle and dealer experience I have had in my 30+ years of automobile ownership. ***Update as of 7/31/24*** I have now spoke with Ellen from Customer Relations who understood my frustration and is trying to assist me with resolving these issues. Hopefully, this can be resolved soon. read more

Title: Beware: Lemon Alert at Westbury Jeep Rating: I regret to say that my experience with Westbury Jeep has been nothing short of a nightmare. Seven months ago, we purchased a vehicle that turned out to be a lemon in disguise. From a faulty transmission to countless other issues, this car has been a perpetual source of stress and danger. Despite numerous attempts to fix it since November 11th, the problem persists, leaving us stranded and unsafe on multiple occasions. It's disheartening that Westbury Jeep refuses to acknowledge the lemon they sold us. They keep returning the car to us, only for it to break down again hours later. This is not just a matter of inconvenience; it's a matter of safety. I cannot in good conscience recommend anyone to buy from Westbury Jeep, as they have shown a blatant disregard for customer safety and satisfaction. Save yourself the trouble and avoid this dealership at all costs. They also charge $100 per month for a loaner car on top of the lease payment! read more

Absolutely stress free, my experience at this Jeep location was very pleasant. I worked with Maggie Leontakianakos easy going , answered all my questions . Very knowledgeable. read more

I was told specifically to ask for Mike Goldberg when I was ready to buy my new car. He was said to be straight up and a nice guy. And he is. Didn't try to over sell or over promise. I got the make and model at the mileage I wanted. Most important, I got financing I can deal with. Nice doing business with WJCDR's Mike and Bob. read more

Westbury Jeep Chrysler Dodge Ram - My partner captured me driving off the WJCDR lot. Mike's being kidnapped in the back seat - Car Dealers Near Me - Jericho, New York

Always a great experience working with Michael Goldberg. We have leased/ bought many cars from him and will continue to do so. Highly recommend! read more

Great Customer Service from Mr. Fischer. He made our purchase today very easy and stress free

Last week I leased a car from the sales representative Jessica. She is an amazing sales representative that is very professional. She explained the entire process to us clearly and was very patient. Very happy with the car I got. Thank you Jessica read more

Ubaid was very helpful. He was patient and answered all my questions. I suggest everyone visit Westbury Jeep and ask for Ubaid!

We just bought a 2020 Dodge Durango GT from this dealership. Top rate service from salesperson Raafio and Alexandra. Made the purchase as smooth as can be. Recommend going here for your next vehicle. Westbury Jeep/Dodge offers a-lot of extras that other dealerships dont. Very happy read more

such a great lease experience - jeckson berrios was a pleasure to work with - thank U for getting us into our new lease effortlessly !!! read more

Westbury Jeep Chrysler Dodge Ram - obsessed with our new toy - Car Dealers Near Me - Jericho, New York

Westbury Jeep Chrysler Dodge Ram was amazing!! The salesperson Maggie listened to my needs and delivered!! The Finance department was outstanding finding me a loan and as a whole Westbury Jeep Chrysler Dodge Ram made the process extremely easy!! They took away the stress from picking a vehicle to delivering the vehicle!!! AND they fresh bake cookies every single morning!! Bonus!! read more