AWESOME! Big John is the best in Customer Service. I call him Johnny on the Spot! You need…read moreservice on your appliance and they are there! 5 Star Plus Plus Plus. Highly Recommend!

Big Johns is the best....He is professional, kind and very knowledgeable.....someone else would…read morehave come out and talked me into a new refrigerator. I would call Big Johns again and recommend him to anyone

SHOULD BE ZERO STARS---They are complete thieves, took our money 3 weeks ago for parts and when we…read morecall they said that we owe them for repair and it will probably cost more then originally quoted. STAY FAR AWAY!!!!

WARNING! RIP OF and SCAM! Reliable sent a repairman from A and G Appliance Service to my home and…read morethey charged half the cost or for parts/swrvice $200 . They Took our check, cashed it, never came back. Tried calling the company and the # is disconnected. Reliable sent a fake company to our home and scammed us!! Reliable was unable to help me when I complained and said they don't know how to contact the company they contracted with to fix my appliance. Do not use Reliable ever!!!!!

The temperature of the freezer in our Sub Zero refrigerator began to increase from the usual 0…read moredegrees to 20+ degrees after the drawer had been inadvertently left partially open and even after removing some frost buildup, we couldn't bring the temp down. We called Authorized Refrigeration because we used them to replace the cooling coils in the refrigerator a couple of years ago and were very pleased with their service. After explaining the problem to Kevin he gave me instructions on how I could free the circulating fan, which he thought was the culprit. He told me exactly where to aim the hair dryer and for how long, and once I did that, the freezer was operating perfectly and we were saved the cost of a service call. I continue to be very impressed with this company and their commitment to customer service, and highly recommend them.

These guys, specifically the owner Eric burned me for over 4000 dollars and left my family without…read morea freezer for over a month. I couldn't believe that the unit could function so poorly after spending literal thousands of dollars on it, so I called Sub-Zero directly. They told me this guy basically runs a sophisticated scam by installing cheap parts but charging you way more. He is not "authorized" by sub zero, and according sub zero, never has been. Sub Zero sent out the real "authorized" servicer out from Westchester and what they found inside the unit was nothing but third party parts that sub zero doesn't even sell. Luckily, sub zero was as outraged as me and helped me get my freezer working again. The compressor Eric installed was not fit for my 700 series unit and although it worked for a while it was always loud and never cold enough. The kicker was, while the correct part from the sub zero is around 400 dollars, I spent well over 3400 just to have a cheap 200 dollar one installed in the course of an hour. He said it would be good for five years! Before I reached out to sub zero I called this company back and when they returned, instead of honoring their warranty, they charged me 175 more dollars to fill the machine up with gas claiming the problems were not related. That lasted less than 24 hours. His solution was to rebuild the unit for another 4000 dollars!! Eric would not call me back, he would not talk to me, I had to speak through his technician to even get a response. I had the unit rebuilt completely by North Eastern appliance in Westchester for less money than I spent for two fake parts with these guys. Their diagnose was that the compressor was not correct for the unit and had failed. Go figure. The parts and work that Eric did on this unit was laughable, look at the pictures of the chop job he did. The made in china fake fan was hardwired instead of clipped. The compressor had one of four bolts reinstalled. The technician that subzero sent couldn't believe how poor his solder work was. They are clearly using fake parts and charging at least 10X the cost of the real parts that sub zero supplied me for the proper repair. I've attached pictures of the invoice, pictures of the work, and pictures on the BS parts that he installed. Beware of this guy, he is NOT authorized by subzero even though he comes into your home wearing their logo and leaves stickers in your fridge with the subzero logo. I have no idea how he continues to have a five star rating if this is how he conducts his business. I do not want what happened to me to happen to others, so I am writing this review and adding personal info.

Armando is so nice that I kinda wish my fridge broke more often so that we could hang out together…read more Seriously, though, they're professional, on time, NICE TO DEAL WITH, and with my old tank of a fridge (1987), he's kept it running in great shape, because they just don't make them like they used to.

This is officially my first Yelp review! Am usually too busy to take the time to do so - but for…read morethese folks I specifically made time. I called them to repair my Sub-Zero fridge, and there was no issue with the actual repair. They came, saw the issue, diagnosed it within a minute and told me I had to replace the water valve. The reason for the 1 star review is that they charged me $402 for it, when a water relay valve costs ~$25. I recognize there is also the service cost but that was supposed to be $90 - actually $65, since I also had a $25 coupon. But the technician made it sound like that's the cost of a new water valve. The process took about 5 mins for him to install and then he was off. It's partly my fault for being scammed - I should have checked the cost online, but I wanted to warn others about it - so they don't get scammed too.

Our dishwasher did not release any water in the top part. I searched online for service companies…read morewho have a COI as required by my building. I called Home Hedge and spoke with Olaide. He was very professional and helpful. We scheduled the service and he arrived promptly. He fixed our dishwasher. Will be sure to reach out to Home Hedge for any other appliance repair. Thank you Olaide!

My SubZero refrigerator stopped cooling so Olaide came with his team to diagnose and fix the issue…read more They were professional and knew exactly what they were doing. Their prices are fair and in line with what everyone else charges. What I appreciated most was that they told me their pricing upfront. I applaud that transparency and honesty. I already knew exactly what needed fixing, but still, all the other companies required a $150 visit for them to do a sales job, which is annoying. Not Home Hedge. They did a great job and I highly recommend them.

Great - got a second-hand gas dryer which had been converted to propane and we needed it converted…read moreback to gas. Gladys who works the phone line was friendly and polite. Within a few minutes she was able to find out the cost (absolutely fair) and get me scheduled. Day of they reached out about the tech being able to come earlier - excellent communication. I will definitely call them next time I have need.

our refrigerator has loud noise. Juan, the technician from KinFix NJ Appliance came and checked the…read moreproblem. He said a part is old and needs to be replaced. After he replaced it, the problem still exists. He then recommended us to replace the refrigerator, but he still charged us $480 for the parts being replaced and not working, for which the whole thing will be thrown away. We are not happy about this type of service.

Very happy with the results. After a rocky start trying to find someone to address my issue through…read moreHome Depot. partly due to the restrictions and my description of service to be performed, I contacted Kinfix Nj Appliance and was able to clarify what was needed. Would definitely recommend and contact them for any additional repairs I may need.

Before Calling "The Appliance Repairmen Scotch Plains (ARSP)" at 908-441-8167 consider the…read morefollowing: My refrigerated stopped working on 8/21 and as always, I go local first looking for a service provider in Scotch Plains. ARSP responded to a message and assigned a contractor for 8/24. After two weeks of service visits and the installation of numerous parts and a compressor it came to a point where the service provider said he could not fix it, that I should get a new refrigerator and he would refund $450 dollars of the initial $660 I paid, but he would come back and take all the parts out he put in, with the exception of the control board, leaving me with a disassembled refrigerator. I said no having no choice since the freezer is partially working and I need food in the house. I did agree in a text to "not" hold him to his 6-month guarantee since there is no way he could repair the unit and I accepted a 300-dollar refund. He expected me to sign a piece of paper avoiding any responsibility when he returned the $300 personally on Sept 9th, which I did not sign. The warranty for the work I did agree to remove, as stated earlier, but not liability for using inappropriate parts which I believe your company should be responsible for when assigning "local experts." I am presently trying to confirm if the assigned vendor is licensed in NJ. I do not hold the vendor directly at fault since ARSP assigned the work and advertised local experts. Summary 1. The ARSP assigned vendor replaced my compressor with a non-linear one not designed for the Kenmore Elite (made by LG.) afterwards I had a technician from a licensed LG repair service to repair the unit but explained you have to use the same type of compressor or the system will not operate correctly. The guy felt so bad he did not charge me for the service visit, but because of liability will not repair the unit. 2. I called ARSP after about a week of failures to hear that ARSP does not have any technicians, they only assign "EXPERT" contractors and I was told they could not help me and their owner and management will not take calls. 3. ARSP accepted a credit card payment pre visit, but the contractor they sent would only take cash or checks. That should have been my first warning 4. The contractor did not tell me that the Kenmore (LG made) compressor has a ten-year replacement warranty when he gave me the estimate and his work has now voided the parts warranty. 5. Since ARSP was who I initiated the work with and since they set it all up, I did not initially check with the BBB. I have subsequently checked the vendor they sent who has an F rating. Wondering if background checks are provided prior to listing? Future customers should insist on such. 6. I tried to check the EPA License # on the bill from the contractor with EPA registration from the NATE ID: site message received "This technician no longer has active NATE certifications" In fairness to the vendor this could be an over-sit so I am not listing name information. 7. ARSP has called me back on 9/11 offering my $60 service fee for the appointment returned, and to have the vendor come back to my house to strip my unit (which at least the freezer marginally working) of all the parts he put in and he would than return the balance of money I paid. ARSP would then have me start over with a new service provider I would have to pay in full. Since a licensed repair service would not take the job because of uncertainty and liability of the work completed, I am not certain who they would send! In any case I said no, I did not want the old vendor back in my house I just want a reputable repair service to come and complete the work correctly. I offered to provide ARSP the $300 the old vendor provided and am not looking for any financial gain. Nor am I looking to pay any more money after losing frozen food twice after the repairs stopped working and waiting weeks for what should have been a standard repair. LESSONS LEARNED: * If using ARSP understand they are not technicians and you have no recourse when things go bad. This is not clear on the site. * They are not local they use service providers from all over, contrary to their site saying Union County. The vendor I was provided was outside of Union. * Make sure they are sending a licensed repair person out and certified for the brand of unit you have. I have not been able to find the company listed on the NJ register, but as I indicated that could be just an oversite, but something I am following up on for future posts. ARSP appears to be listed correctly, and I am hopeful they do the right thing. * Make sure they check warranty services * Always go to the brand site and only use certified companies, but still check certifications * The ARSP operator was polite but was not helpful or fully understanding of the issue. *

TJ's accommodated my appointment very quickly. Sean, the technician, was very professional and…read morepleasant. He was honest about what needed to be done and explained how he fixed my dryer step by step. He was punctual and worked on my dryer with much care. I would highly recommend Sean to my family and friends. I will be calling them again when needed and requesting Sean.