I ordered flowers to be delivered on Monday. They hadn't been delivered as of Wednesday, so I…read morecalled Schroeder's and was told that the arrangement had not even been made yet. I was promised that it would be made and delivered that day. It's Thursday afternoon and has still not been delivered. I called the store and the man who answered was very rude, never apologized and said "it's a busy time of year." He then told me it had been delivered. When I told him it was not, I was told, "maybe you'll have better luck with another florist." I ended the call. He called back to say the arrangement was still sitting in their back room and has not been delivered. Despite not being delivered four days after it was supposed to be, they charged my account earlier in the week. Horrible customer service. Still no product, despite being charged for the arrangement and the delivery.

I ordered a "Spring Has Sprung" arrangement online on May 7th to be delivered the Thursday before…read moreMother's Day May 9th. I chose this arrangement because of the cute vase and look. The arrangement was not delivered until May 15th and was not the arrangement that I had ordered. When I called to Schroeder's to inquire about this, Karen basically told me that they were catching up from deliveries that could not be delivered on Mother's Day. No apology, nothing. Everything digressed from there. I was not asking for a refund nor did I mention it, however, I think that an acknowledgement and apology would have been nice. I am assuming that this is their normal operating procedure. I guess that I should feel lucky that my mom eventually received her flowers.

I have been a Mayflower customer for over 20 years. My visit today on 5/9/2020 marks the end of my…read morepatronage. Walking up to the entrance, two ladies were leaving looking distressed. We asked what was wrong and they explained that nobody would be allowed into the store without masks. I agreed it was silly, but I pulled my scarf up over my face and complied. As I approached the entrance, the recent male owner insisted I put on plastic gloves due to COVID-19. I said No, Thank You. He then angrily chastised me in front of about 10 employees and patrons, "If you're going to shop in my store you're wearing gloves! If I get sick, I won't be able to make a living! You're free to get your flowers elsewhere." It was very embarrassing--more so for him. My party as well as several others decided then and there that we would not be giving him our business. Hopefully it won't take a hit to his wallet for him to learn how to treat his [long-term] customers with dignity; and hopefully he'll do some research on simple health precautions instead of taking mainstream media sources as infallible truth.

Fabulous topiary selection! If you want topiary in the Fox River area, come here!read more

Always exceptional service and if the employee doesn't know an answer to my question they find…read moresomeone who knows the answer. You can always find some great sale prices too and I love the old school charm.

I am in SHOCK over the lack of customer service I just received at the outdoor garden area. I…read morewalked passed 5 young employees standing around the outdoor check out area talking about makeup and who knows what else. Not one said hi or asked if I needed help. I struggled carrying 4 hanging baskets, nobody asked if I need a hand or a cart. I will never ever come here again until there are better employees. Just terrible!

Run, RUN FAST! AND DONT LOOK BACK!!! If you ever need any repairs, save yourself $35 and just junk…read morewhat needs fixing! Or bring somewhere else where you may be treated like a customer...

To start, who writes a review in Dec 2018 about a business that didn't open until spring 2019?…read more Also, they don't carry veggies. My mother and I went last month (May 2019). She was looking for moss roses, which they also don't carry. She was interested in another flower they did have but the employee we were talking to was distracted by a vehicle that had pulled in. Clearly a friend, as she abruptly left stating the lady needed help and left us standing there. Another employee came by without acknowledging us. I told my mom that we were done. They were not interested in our business. We went to Wery's where they are always happy, friendly and knowledgeable. They also have moss roses and veggies.

Alice's Greenhouse has always been my "go-to" place for making my yard look great! Potted plants,…read morehangers and even great veggies to plant too!

Absolutely love arrangements from Robinson even after a week, they still look the sameread more

I was supposed to get my wedding flowers from a vendor at the farmers market but the week before my…read morewedding they told me they wouldn't have enough. My maid of honor has a lot of flowers in her yard so we decided to use those but we needed a bunch of filler. I stopped in to Robinson's desperate for a large amount of eucalyptus and they were so helpful! The had a quite a few options and the one I decided on delivered within two days and it turned out PERFECT! Without them my wedding flowers would have been a wreck. Thank you to Robinson's! HIGHLY RECOMMEND! Great service!

I just returned two plants that died over the winter and they were very easy to return. The…read moreservice is always top notch. I am not from CA. I am local.

I have spent quite a bit of money here over the years but have finally had it. Trying to exchange…read moredead expensive plants is impossible. They say they will stand behind them but not really true. Bought my mom a big plant for Mothers Day. It really never bloomed much and then died and dried up. My mom definitely has a green thumb. She tried to exchange it but no luck. So I went in to talk to them about a return for a different plant and was told sorry nothing we can do. You would think they would care more about regular customers buy I guess not. I was quite surprised they didn't really care. I won't ever go back and will be sure to share my experiences.

I sent these to my daughter and she loved them. She said they were the prettiest bouquet she had…read moreever received and sent me a picture. Very happy with the purchase and delivery was on time.

Petal Pusher is my go to for floral arrangements. I ordered on Monday and they delivered on…read moreTuesday. Perfect.