I absolutely love this practice and Dr Kami Phillips and staff. Have been a patient for almost…read moretwenty years, and the thought of going somewhere else is unimaginable!

Dr. Patel is great! And the whole practice is very welcoming and professional. Some of the staff…read moreand Dr. Christo also speak Spanish, which is key for medical professionals in this area especially. I typically wait only 5 minutes or so in the waiting room when I arrive for an appointment, and then maybe 3-5 minutes max in the exam room for the doctor. Typically you get good, quick service, which isn't true everywhere. The only potential issue is that it can take a while to get routine appointments (they book 3-4 weeks out sometimes). But the few times I've had an urgent appointment they've gotten me in the same day. You usually see the nurse practitioner, but she's great so that's not an issue. I'd recommend this practice to anyone.

My wife and I have been being seen by Dr. Neety Patel at Parkhill. Since both of us are medically…read moreknowledgeable (RN MSN, Community Health Nursing and was a faculty member at Fitchburg State in the Nursing Dept.) and (PhD in biochemistry and also retired Professor of Biology at FSC), we are both very pleased with the quality of service we have received at this facility. Dr. Patel is a careful, thoughtful, knowledgeable and caring physician who has had excellent training that she applies in her diagnoses and treatments. It is very convenient to have a lab facility in-housed as well. We strongly recommend her and the staff as a fine example of a family centered facility.

Please find a properly educated Dr. Last year I complained about cervical pain and Dr. Schultes…read more(spelling?) said it was normal period pain and told me not to worry it's normal! Fast forward to 10 months later, I need a full hysterectomy cause I have a 7cm fibroid. Your uterus is 5cm... I actually saw it protruding from my stomach! I've never had kids and now couldn't even if I wanted to! Thanks Dr schultes! Don't go here!!!

I loved ThIs place when I first started going there. Everyone was very nice and they seemed eager…read moreto help listen and work on your problem. The first Dr. I went to was the absolute best. He had an incredible bedside manner and he was confident and smart. At that time, i wasn't aware that all the doctors that worked on you were 3rd or 4th year residents. Shortly after he was gone. Then came another one. I think she was overwhelmed a bit. Others were kind of covering her a bit until she finally made an appearance for a short time. We seemed to butt heads slightly but i stayed on because that's what i do. But i have to say the final straw came when i went in for a female problem and she handed me a swab, pulled the curtain, and told me to pull my pants down and swab myself! You could have knocked me over with a feather. i left there thinking i must be in the wrong place. this can't be real. she was gone not long after. The resident i have now is fabulous. She sat down right away and started talking with me. i was so stunned that she actually spoke with me and i told her so. love her so far. she is pleasant and respectful. i really feel she has chosen the right career. i asked one of the (attending?) physicians if we could keep her. which i want to add, all the attending physicians are very nice. the front desk staff is as well. you can't expect to have a perfect repoire with everybody.

To start out with, this is a residency program which means the doctors you will see are all…read morecompleting their three-year residency under the supervision of several attending physicians. Therefore, every few years you will get assigned to a new doctor. We appreciate the care and thoughtfulness these doctors bring to their appointments, and being newly minted out of medical school means they are open to new ideas, and alternative treatment approaches. Since it is a clinic, same-day appointments are often available if you call early in the day. Wait times are reasonable. They are also very good about using MyChart; response times are quick. Recommend if you are seeking a new PCP.

I don't understand why disability has sent them 3 forms for my son who's in end stage liver disease…read moreand they can't seem to fill it out. When he went on FMLA they did the same thing and I had to physically go there to get them to finally fill out the form. I just don't understand why they can't get back to places like disability in FMLA unless you Pastor them and pester them it's a horrible way for a doctor to do business. I think they're awful just for this fact alone. ​​​​​​​​

One of my biggest mistakes was moving to Encompass for my Primary Care! It took me forever to be…read moreseen, and when I was, it was a bad experience. I didn't listen to other reviewers complaints. I thought it can't be THAT bad. First, it took a week for me to get the application in the mail. When I called a few weeks later to find out the status of my application, I sat on the phone for over half an hour. It was over half an hour of RINGING (see image), not someone answering and putting me on hold. Ringing, without being answered. And it was NOT Lunch time. Now I'm thinking is this an omen? Maybe I should have listened to those other reviews. I finally get through and find it would be over a month before I could be seen. That first meeting was basically all talk, although I did get SOME needed prescriptions filled, but nothing else was addressed. I'd have to wait more than a month for the next appointment. A physical should be more than just my lungs listened to and my ears examined. Now I am getting frustrated. For the next two months they were absolutely NO HELP in getting me CGM's so I could monitor my Blood Glucose, and without that meter, my Numbers where very high. In fact, the way they submitted the information to get the meters caused me to get denied. I wasted over 6 months with Encompass and the only result was frustration. I moved on and my NEW provider quickly addressed my issues. SO glad to be on a CGM again and my numbers are back to good. Good Luck if you choose to go with Encompass.

In partnership with the now infamous Heywood Hospital, and it shows. Covid masks still required on…read moreentry. Politically motivated, activist-minded office staff. Will hold your meds as bait for an in-person monthly office visit, no matter the prescription. Heart meds? Antidepressants? No visit, no refill (for your safety). The decent nurses there are over-booked, so you'll probably get Sansoucy. I'm not wasting time writing it all out... just avoid!!

Don't see Dr. Pamela J Sansoucy!!! I badly needed a referral from her and she refused to give me…read moreone stating that too much time has passed since the last time I came in for a check up. I have an infection, and cannot afford urgent care. She offered no sympathy and remained firm that there was no other option for me besides to come in. This was all being relayed to me through a nurse because she could not pick up the phone to call me after I requested if she could do so several times. Heywood Hospital is a joke and this is just further proof.

so impressed that a small country/rural hospital has such an outstanding cardiovascula-physician…read moregroup and the latest in treatments. I recently met with Dr. Jha who has impressive credentials and a warm bedside manner. I am so pleased to have him as my specialist.

These Cardiologists (I have seen 2) are seriously the most caring and kind doctors in Gardner, and…read morebeyond.

An abundance of incompetence…read more I feel SO STUPID for staying with CHC for so long, thinking things HAVE to get better. First, the Dr. that was on ALL my prescriptions has NEVER even seen me and could not pick me out of a police line-up, nor could I Them. They never saw me ONCE in OVER 10 years. My First PA was HORRIBLE. I complained about constant sores and they never got close enough to look. Their focus was on my Diabetes, and put me on Glipizide. When I said Glipizide was causing lumps all over my body, AGAIN they were NOT LISTENING, nor looking. They said we needed to DOUBLE the dose. What? THIS is when I requested a change of PA's. The NEXT PA that I was assigned was Arrogant and demeaning. I am surprised either of these two are still there, but they are. EXTREMELY Unprofessional. It was a fight to get a new PA, but eventually I got another. THIS PA was EXCELLENT! THEY actually listened. They did a test on my sores and found I had Staph A AND TREATED IT! They were awesome. But that PA Moved. PA #4 seemed nice enough, but they sent my prescription to a company I had Never dealt with. I did not get a bill for around 2 months. When I DID get it, I was EXTREMELY MAD. The insurance did not cover all of it, and once I did the math I saw that THIS company was charging double what CVS charges for the SAME CGM SENSOR. WHy not use MY CVS Drug Store? Then, I had a problem with my legs. Extremely itchy for 2 Weeks and Benadryl did nothing. I had to go to CHC's Urgent Care. A Doctor/PA? there looked at my red legs and said it was a "Vein Issue" and I should go home and raise my legs. I listened, and I ended up going ANOTHER two weeks of extreme itching and finally went to the emergency room. There, they got it right. It WAS an allergic reaction to something, but Benadryl wasn't strong enough. I am SO SICK of dealing with such an incompetent place. I can't believe I was stupid enough to think it would get better at some point. And THAT is JUST the Medical Side of it. ON the Dental side of it, they RUINED my teeth. One tooth was filled THREE TIMES and the filling never stayed. One of the Dentists was shaking so hard when they gave me the Novocain I could tell they missed as it was painful. I don't know if it was a medical condition or some other reason they were shaking so bad, but it was scary. I felt bad for any Kids that had to go through that with them. ALSO, I am STILL missing one tooth. They tried THREE TIMES to add a cap to a tooth and they FAILED. THREE TIMES!. Around 10 Visits! I FINALLY had to ask for $1,000.00 back for ONE of the caps I paid for. It is STILL just a little peg. It looks STUPID. To add insult to injury, when I asked for at least $1,000.00 back for the LAST cap I paid for, the head of the Dental department thought is was a funny joke to say to me, "Well, at least you have the COVID masks to cover it up!. Classy, huh? After what I went through, I am afraid to let another Dentist touch me. I don't smile. People stare at it now. I can't go out from embarrassment. It's depressing. CHC is filled with an abundance of incompetence and, to me, is just a Wasteful Medicare Money Pit!

making someone wait 3 weeks for an appointment who is having tooth pain is actually insane. front…read moredesk staff is so rude and acts like they don't even want to be there.

I had been struggling to find a doctor for over a year since I moved to this area. I am so grateful…read moreto have found one here! The doctors and nurse practitioners here listen to your concerns and needs and they take action. Their supporters, they listen, and make you feel valued. Since becoming a patient here, I have felt heard. They always take the time to address any and all concerns I have and run the necessary tests or send me for the correct referrals. I have seen several doctors over the years, but I have never felt so heard or cared for!

I contacted Heywood Hospital trying to get pricing information for X-rays. I was directed to the…read moreperson in charge and despite repeated phone messages and emails I never got any response. I can not comment about the quality of care.