Customer service is always A+. The technician is excellent. Schedule the appointment on the phone…read moreand Bill at the front desk is very helpful and professiona.

I am a retired mechanic. They draw you in with tire prices butt other work is way over priced!read more

good service was provided. I don't think that the tires cost less. they were on par with other…read moresellers.

Great service from start to finish. Very efficient and convenient. I will definitely be calling on…read morethem again and recommending to others!

Mike and his team provided great service and response time for a basic exhaust repair on my 2019…read moreSentra. Thank you for an honest job well-done and well- priced! Jim

Fast response time to questions. Receive the information requested will follow up on monday to make…read morea feature appointment from my transmission diagnosis very good service

Exemplary service. Ease of making appointments. Friendly staff; Annie is amazing! Fair pricing…read more We have been customers of this location for about three decades. We also appreciate complimentary rides home and back for lengthy appointments Judith C Sulfa

Easy online appointment setup but when I received the confirmation email, it said I chose a drop…read moreoff time of 9:30 with a pickup time of 5:00 which I did not pick and at no time during the process was I asked to pick drop off/pickup times. Friendly staff was ready to help when I showed up. Followed up with a call to check if I wanted raised white letters facing in or out.

I recently received the gift of a "Frankenbolt" in one of my tires. I was actually on my way to…read moreRoland's to get it looked at when it went flat. After an hour of rocket science (deducing how to get the spare un-cabled and finding the tire jack), I finally got the spare on and made it there. All that after minimal bloodshed and only two or three four-letter words. Now I've been going to Roland's for years and have always had great service. I don't know much about tires but they always do their best to listen to what I need and make their best recommendation. I never walk out feeling taken advantage of and this time was no exception. I got one decent quality tire at a good price and they ended up fixing the stem on another that was leaking free of charge. The cherry on top was the very next day when I went to re-cable the spare to the undercarriage. Dreading the session after struggling to take it off the day before, I discovered that they had already quietly done it. Guys, don't change a thing; you've got my business!

I've been a loyal customer of Roland's Tire Service and have spent thousands of dollars here over…read morethe past year, but my most recent experience was beyond disappointing. Less than a year ago (about 10,000 miles), I bought four brand-new tires and had an alignment done here. Recently, I brought my 3-year-old car to the dealership for a recall and mentioned excessive road noise. After inspection, the dealer told me all four of my tires were cupped. They checked the wheel bearings, suspension, and steering -- everything was tight. Sure enough, when I got home, I checked myself, and they were right: all four tires are badly cupped. Wanting to give Roland's the chance to make things right, I brought the car back and explained what happened. I made zero demands, accusations, or complaints -- just explained the situation and was hoping for a simple alignment check and fix. Instead, I was met with immediate hostility from the manager. His response was basically to blame my driving and claim the alignment could have been ruined within a month of getting the tires installed by hitting potholes. I've been in the trade for 25 plus years and know how alignments and tire wear work. My old tires wore evenly; these new ones, installed with an alignment, are now all cupped after 10k miles. That points to an issue with the setup. The manager's "solution" was either pay $50 for a quick toe adjustment (while it was already on the rack) or buy four new tires. No empathy, no ownership, no apology -- just finger-pointing. This $50 adjustment would have taken less than 5 minutes mind you. He had his tech literally get the car on the rack to show me a report of an alignment that wasn't really out of spec. It was worse before I had the tires installed 10k miles ago. I have done literally hundreds of alignments working for Goodyear and the final outcome is only as good as the initial setup. They are easy to manipulate. Toe & go is not a 4-wheel alignment. The proof is in the tire wear. The printout today was virtually the same as it left 10k miles ago and the tires are cupped. Riddle me this? Even basic professionalism was missing. I was accused of also driving the car with low tire pressure which would cup the tires. 30PSI..... I asked what the spec was, and he told me it's on the door jamb. Which is correct but how can you tell me its low if you didn't look at the spec yourself? By the way the spec is 33 and when I got home, I checked the pressure, and it was 32. Honestly at 28 PSI the tires aren't going to cup that bad on only the inside edge. It's an alignment issue. What bothers me the most is the complete lack of customer service. I wasn't looking for free tires -- just accountability, respect, and maybe a simple alignment correction. Instead, I was treated rudely and dismissed. The manager basically gave me the cigar and said take it or leave it. $50.... Was this worth it? Making the adjustment and being empathetic would of easily avoided this review. It's sad because I supported this shop, even tipping the techs on jobs because I know the work they put in. But after this, I can't justify coming back. A little humility and care for customers would go a long way. Please take the time to read other reviews. You will see the trend of an egotistical maniac that admires praise but will tolerate zero criticism. Not crying over spilled milk but do better. Be positive and Good luck on your future endeavors.

Great employees that work there. My oil change was quick and easy on the wallet too !…read moreThanks!

I had a tire with a slow leak. I brought it to Westport Tire and they found the problem and fixed…read moreit no time. I have to say that westport tire personnel are awesome; they are polite, efficient, and professional. Would definitely recommend.

I've been to this Sullivan tire for car inspections and oil changes. I've never been anything but…read moresatisfied. They can always fit you into the schedule on short notice and they treat your vehicle with respect; always using paper floor mats. *Fair prices *Decent business hours *Free coffee *Large waiting area *Professional service TIP: Be sure to ask if there are any coupons available because they'll often give you a $10 discount even if you don't have the coupon. Also, Saturday mornings get busy and they tend to run behind a bit even if you have an appointment so plan accordingly. And PS: they use Mobile 1 for synthetic oils

I made an appointment for 11 am on a Thursday. I usually wait in the waiting room, but they send me…read morean email saying to drop it off. I can't do that I work nights and generally need uninterrupted sleep. I show up, they don't put my car in queue, it just goes in the office. They tell me it will take 1 hour to 2 hours to look at the vehicle. I want to 2 and half hours and realize, they are not going to do my car. I left. They have three guys at a desk. The inability to communicate that they are too overwhelmed with work is a problem. Instead of having these three guys, hire some more mechanics. This isn't just a Sullivan's tire issue, it is a problem wherever you go these days. I long for the days of reliable mechanics that earn your service by taking care of your car in a timely and honest way.

This is a family owned business. They are extremely friendly and knowledgeable. I priced a bunches…read moreof places to have 4 new tires put on and Tire Shack was the best price. They were extremely efficient. Took them 45 minutes to have my tires mounted. They explained to me that I would be in need of new brakes come Fall and if I chose to only do the front or back separately that I should defiantly get the back done first. I felt as if they really cared about my car. I didn't feel like a number there. I will defiantly be going back for my brakes in the Fall! I feel as though I can trust the owner with my car and that he wouldn't ever take advantage of me.

Great mechanics! Tire shack has been my go too garage for over 20 years. Mike and Pat are always…read morefriendly and helpful. And trustworthy!

This place is the best for service and quality!! Been here…read morefor a few years in Assonet and never been treated better Ty

My tire light came on 2 days in a row while I was on the highway. PJ's was the closest tire place…read moreso I stopped off - so friendly and great service. He helped me get my tire pressure where it was supposed to be and I was on my way shortly!

Excellent service . I would highly recommend using their services. They were not that expensive and…read morethey got me in right away.

my truck is a 2005 toyota tacoma that has a steering issue well l thought that was the end but the…read moremechanic showed me the part on the truck and showed me the new part and the old part and the price to replace with a front end alignment but the mechanic said it didn't need one and the price for the part went down $232 now that honestly and the truck drives like new and i am a disabled veteran vietnam thanks for fixing my truck