Montréal's Gare d'Autocars is a clean bus station, but surprisingly quite small considering the city's size, and walking distance from the Berri-UQAM Station, which connects to 3 Metro lines. As a New Yorker, I could say (fortunately!!!) this place is no Port Authority. Presently, part of it is under renovation, so the amenities also include a couple of small places to eat, a barber, and place to change money. Limited to seating to wait for your bus, this does have access to lockers to rent to store luggage for travelers... that is once you show your ticket to the Ticket Counter. If you have a long wait until your bus, get a token to check your bag into a locker and take a walk down more scenic Rue Ontario 1/2 block away. read more

Gare d'Autocars de Montréal - Gare d'Autocars de Montréal Entrance on Rue Berri - Bus Stations Near Me - Montreal, Quebec

Cleanest and most pleasant bus station I've ever patronized. First I thought that maybe I had such a wonderful experience just because it was a Canadian bus station but upon reflection I realized that this wasn't exactly true . While all bus stations I've visited in Canada are cleaner than the US bus stations I've been in ( Philadelphia , Buffalo , Port authority in NYC , San Francisco ) this is by far the cleanest and least offensive of the Canadian bus stations ( including Toronto , Niagara , and Québec City). The people working here were extremely friendly and I felt extremely safe catching a bus back to the states around midnight . read more

Gare d'Autocars de Montréal - Cute socks I picked up in the bus station ! - Bus Stations Near Me - Montreal, Quebec

I'm reviewing a bus station. Why is that? It's because it's a nice bus station, unlike one would expect to find in a major city the likes of Montreal. Gare d'Autocars means "station of the buses," or simply "bus station." (I saved you a trip to Google Translate.) Part of the reason that this is a pleasant enough place is because it's along Rue Berri, and about halfway between the central hub that is UQAM and upscale Rue Sherbrooke. I don't recall it being connected to the Metro per se', but it is only a block or two from major Metro stations. Come to think of it, the city's train station is also a nice hub and part of Place Bonaventure and the underground city (Ville Souterraine). In addition to that, the Gare d'Autocars de Montreal is modern, features a lot of glass so it doesn't feel dingy and oppressive, has food concessions and stores, and most people seem to be focused on catching their bus rather than being a creeper in a bus station. As for the buses you can catch here, you can get Greyhound to go to Boston via Burlington VT (which was my trek), Orleans Express to go to Quebec City, and the STM system's Bus 747 to get you to YUL, the city's international airport. (For Ottawa and Plattsburgh, NY, you will instead probably be taking VIA Rail and Amtrak from the train station, respectively.) Having taken the trans-border Greyhound to Burlington, Vermont means going through customs at St. Albans, Vermont. Put your camera phone away ... stat. They tell you that very sternly and are free to confiscate it. Watching the dynamics of fellow passengers, an incredibly diverse array of individuals given that were dealing with Montreal, go through customs can be somewhat trippy. But, for some of the phenomenal fares available from this bus station (less than $20) and riding on the better and quieter Greyhound coaches on comfortable seats for what seems to be around 2 hours, it's worth putting up with the everything AND the kitchen sink experience at the border crossing. I hope that the viability, cleanliness, and user friendliness of Gare d'Autocars de Montreal hold up well over the years to come. read more

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Surprisingly nice for a city bus station. Café is open for early travelers, buses have outlets for keeping phones charged and ticket agents were nice . read more

Gare d'Autocars de Montréal - Ticket counter - Bus Stations Near Me - Montreal, Quebec

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This is one of the cleanest bus stations I've been too. I come to this station when traveling by Greyhound. Facilities are clean. There's a small cafe and convenience store ideal for grabbing a bite yo eat, or souvenirs while you wait. The only thing to note is that lines here get pretty long. I suggest coming here 30min-60min before your bus departs. read more

Nice bus terminal in Montreal, Quebec Canada. We took the Orleans Express bus from here to Quebec City. This bus terminal was clean, and the staff was helpful. I am not used to that when I go to bus terminals. Normally, bus terrminals are crowded and dirty. This one was not like that. I liked Gare d'autocars de Montreal, and I would go here in the future for another bus ride. read more

Gare d'Autocars de Montréal - Not crowded and the place is spotless. - Bus Stations Near Me - Montreal, Quebec

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The station was nice, and clean. Decent options for take away food for your trip. That's the plus. I took three buses, 2 to/from Quebec, and 1 to Boston. The Quebec bus rides were nice, CLEAN, and the WIFI worked. There was power at all seats. The bus however to Boston: Greyhound, sucked. The driver was rude, hit a traffic pole as he pulled out of the station, never turned on the power to one side of the bus (I didn't realize they had to turn on the power to the outlets). But the WIFI never, NEVER worked - so why advertise WIFI? read more

Wow, Greyhound on the East Coast is so bad that I've taken all measures to avoid taking it to NYC or Boston ever again. Now I need to go to Ottawa, and find that Greyhound is the only bus that runs there. In addition to charging $23 one way for a 2.5 hour bus ride, right before one clicks "Purchase," one sees that they have tacked on an "Adjustment - Service Charge" of $6. What precisely is this "service charge" for? Greyhound claims it's for updating and repairing their bus stations. Apparently this last minute service charge has been instituted in all Canadian web transactions for a few years-- and their bus stations still look the same. Read: This is a "Bait and Switch" tactic to get more money at the last minute. Why not be upfront and list the total charge right away, like a regular honest and customer-oriented company. Greyhound staff are ubiquitously tone-deaf to customer complaints of all varieties. When any customer expresses a complaint, they respond, robot-like, repeatedly with the same vague, blanket statement which never addresses or even acknowledges the issue the customer is concerned about. If this company did not have monopolies of routes on half the East Coast, I surmise they would be out of business by now... I usually don't post very negative reviews, but this company is just audaciously bad. read more

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Unfortunately this review will not help anyone in that if you want to take a bus, you practically HAVE to travel with greyhound. I wish I could say you get what you pay for, but in this case I feel I paid plenty. $140 dollars roundtrip for a trip from NYC to Montreal. on my way back I arrived over 1 hour in advance for my trip at 5pm on an express to NYC. By 5pm they said the bus had been overbooked and a second bus would be needed that would depart at 6pm and would go local. Way to slump a great vacation. Not only did it NOT depart by 6 but it made all of the local stops only to not pick up any passengers. This was an unfortunately trip from hell and I didn't make it back into NY until 2:30 am. Called customer service and they have no recollection of the overbooking. Greyhound gets a huge FAIL for ruining my travel experience. I'd expect this if i paid $40 dollars round trip Fung-Wah style but not from the big corporate monster. I hope some Greyhound executive reads this and refunds my trip. maybe I'll reconsider the rating. This review is for Greyhound services and not the bus station. Bus station is perfectly located in Montreal, close to multiple hostels and B&B's on Sherbrooke. ...damn it so frustrated! read more

I can't think of what else you would need from a bus station. It was clean, well marked, and easy to find. The buses arrive inside the actual building so regardless of the weather conditions, you can board and unboard the bus in relative comfort. It helped us a ton that the station was connected (via walkway- that still appeared to be under a bit of construction) to the metro. However, the taxi stand just outdoors was nice as well. And if for some horrible reason you have a significant wait for your next bus, there is a fantastic library to visit just across the street! I only wish my bus wasn't on schedule so I could've enjoyed some of that. read more

It's aight - been a regular stop for me, the renovations are done, so it's a bit of an underground wall from the Berri subway read more

Gare d'Autocars de Montréal - #ultraspiritual à Montréal :-) - Bus Stations Near Me - Montreal, Quebec

If you are planning to take an intercity bus this is the main bus terminal in Montreal. From what I heard, this bus terminal was revampted a few years a ago. You will find there a coffee place, a small book store and ATM machines. It can easily be reached via the subway, city buses, by taxis and by car. There is even a bus connecting with the airport. The bus ride will take you between 40 and 60 minutes from the airport. By taxi it's more or less 20-25 minutes. There are different ways to buy your bus tickets. Either the traditional wait in lign at the counter or by using the self service interactive terminal or on the bus station website. Worth to mentioned, their website is really bad! Try the website of the bus companies stopping there! (Limocar, Orleans etc..). They are much better! Just to give you an example, it not possible to find the address of the bus terminal on their site!! That's quite ridiculous. Overall it's a good transit station. It's nothing fancy but it does the job! A small detail there is free wifi in the bus terminal and in most buses connecting to this station. read more

They've really fixed this bus station up, it looks like an airport now and is much cleaner! There isn't much to say except that it's a bus station, it gets busy, and has good and easy customer service. read more

The new and improved bus station of Montreal - completed and opened a few years ago. What a contrast from the old, sad and dreary bus station! The new station is modern, clean, brightly lighted and organized. This is the ultimate hub for all bus traffic in and out of Montreal, destinations ranging from domestic to US (e.g. NYC, Boston). From the Berri-UQAM metro station, it is a few minute walk either through the underground tunnel when it's chilly outside or from outside when the weather is nice. Being in the new station feels much safer and cleaner for a frequent traveler via bus. read more

Ahhhhh...There's nothing like pulling into your final station after a long bus trip. Luckily, this bus station is in a location that makes it easy to get from here to your hotel with the least amount of effort. Our hotel was only a short 2 block walk away. We spent a little more time here on our trip back and I would suggest anyone leaving out of here to come at least 30 minutes before their bus departs because there will probably already be a line. The staff here was some of the friendliest that I've ever encountered in my travels and they got Passports and tickets verified quickly and we were on our way!! read more

This bus terminal is clean crisp and feels very new. Catch your airport express bus here (747) if you are going home. Transit system in Montreal is really great. Don't rent a car, get the convenience of a quick ride via the bus or metro. The terminal was very clean and very few people going to the airport on a Saturday morning. read more

Clean ! It was a nice change to see that the facilities here were clean and not dark, dingy and stinky like some stations . Terminal had an airport like feel. read more

I passed trough there several times, always coming from or going to Quebec city or further East. From all the bus terminals I've passed trough in other cities both in Canada and the US, this is my favorite. It is clean, feels secure/safe, the staff is nice and you can easily find your way to the correct bus or to the metro station. Oh, and it has free wifi! The wifi is limited: it's supposed to log you off after a certain time/after a certain amount of data (I don't remember which), but I never had this experience. Either way, even being limited you should be able to do whatever you need to do or to pass the time whilst you wait for your bus. read more

Worst Customer service ever when it comes to refund. I've been trying to simply get in contact with them for 3 months to try to get a refund on a return trip from New-York in august that got a flat tire and made everyone more than 4 hours late. The driver was very courtous and told us to go on greyhound.com to get our refund. However the website didn't have a refund section like the driver and the guy at the terminal showed us. So I try to get in touch by mail and phone. On the phone they tell me to reach to them by mail and I've been trying to reach them by mail for the last 3 months without any answers. Last week I went again with 3 of my travel mate to the greyhound terminal to get our refund, again the guy, who clearly didn't want to deal with us, told us that he couldn't do it and showed us, again, how to get on the refund form page from greyhound.com. Didn't even wanted to fill the form right here and now when I asked him. When I tried again today, the page wasn't there anymore, like only HIS computer could show it. WORST CUSTOMER SERVICE EVER!!! read more

This is one gritty ass bus station. I have never entered the station through the Berri-Uqam metro underground entrance without being harassed/accosted by one or two homeless guys. This is what it typically looks like: a man (or two men) ask me for some change, I say no or sorry, and then they start screaming at me. It's either that or I give them change and they say it's not enough and start screaming at me. The station is right across Berri square, a pretty seedy hangout spot for drug dealers, homeless people, etc, and not necessarily the greatest place to be hanging out while waiting for your bus to arrive. The layout inside of the bus station is a little confusing and it's easy to find yourself waiting at the wrong line by accident - I suggest asking the people in line EVERY TIME you come here what bus they are waiting for. The bathrooms are often closed for maintenance, which really sucks if you've just been on a bus for 5 hours and need to relieve yourself in an intense way. Homeless people often use the bathrooms in the station and/or loiter around the station. Security is usually pretty good about keeping the place safe, but I've seen a woman fall down in front of the woman's bathroom door with a syringe sticking out of her arm, and I have had homeless people come up to me and yell at me and in some cases even try to steal my luggage. DO NOT LEAVE YOUR LUGGAGE UNATTENDED, EVER. Don't trust security to do their job perfectly either. Be watchful, be patient, and whatever you do, do NOT try to kill time by walking around Berri square if you're by yourself. No matter what time it is, it's not a good idea. I know of a man who asked someone for the time at Berri square and was immediately stabbed in response. Before taking a bus to Philadelphia once at 5 AM I took a walk through Berri square to pass the time and a bunch of guys followed me exhaling crack smoke into my face. There is a heavy police presence but senseless idiocy/violence still exists nonetheless and there is no point in taking the risk of hanging out here. Apart from all of that, enjoy. read more

I take the bus to NYC every few months so I've been here my fair share of times. The bus depot used to be right up from Berri metro, now you need to go up, walk down the length of the old depot, walk down another flight of stairs, and then back up again. Quite annoying but I understand it's for the improvement of certain aspects of the business. The staff have been quite kind to me, then again I have a tendency to stop by the grocery store before my long trip (to grab my bus food) and generally bring them the 50% off cupcakes or something of the sort. There is a small store just on the other side of the bathrooms, thank goodness its open until midnight. Free wifi, seating, outlets near the seating. They could use a more modestly priced coffee shop and perhaps one with better hours considering there are people in transit throughout the evening as well. read more

It was my first international trip and I was excited to visit Canada, a country that I heard was so clean and neat. The bus station looked spotless. I was not a fan of the multiple stairs I had to maneuver to get to the metro. It was killer on my knees, especially when you're dragging along a suitcase. Where are the elevators? escalators? read more

Well located with the connection from inside Berri Metro, easy to navigate around to find your bus, comfortable and clean waiting areas, and in my experience friendly and functionally bilingual staff. There's an old school cafe in here with some toxic coffee, but this sort of goes with the territory, no? read more

Brand new and poorly designed. If you're going to NYC, make sure to arrive an hour early, it gets very busy, no matter the day or the time you're leaving. There is only one café, so you'd better bring your own food. read more

I agree, the bus station in Montreal is very well located, however my trip back to NY turned into a nightmare! It took me 16hours total to go from Montreal to New York with Greyhound. A series of unbelievable / unbearable things happened. At some point, we were soo late on the schedule that our driver had to stop in Albany because he went over his maximum worked hours. We had to wait 2 hours in Albany, at 4am in the morning, in winter in the sketchy bus station for another bus driver. Some people went crazy, some of them were going to the airport, they even took a cab for Albany to the airport, because we though we were so helpless. unbelievable greyhound... read more

Not at all the stereotypical sleazy bus station, especially compared to the one on the other end of my Greyhound trips in New York. It actually looks nicer than some airports I've been through, despite the enormous amount of foot traffic. read more

If you can avoid using Greyhound then please do so. The terminus is beautiful (that isn't the problem). The staff are unhelpful and often times rude. I've seen everything from passengers being cussed out by drivers, customer service not wanting to help print out a ticket blaming the client, everything these people are incompetent and the service is lacking. If you try to make a complaint you get passed around, nobody takes responsibility or tries to make a change in this company. The WiFi is atrocious, if it's on, it'll just constantly disconnect. You are better off using your mobile service than going on WiFi (again if it's even on). Buses are often overbooked, and furthermore, they even sometimes change express buses to buses that do local stops turning the shorter trip you paid for into a longer one, sometimes it takes up to double the amount of time (2h trip turns into a 4h nightmare). I've traveled often with Greyhound, and although there have been a few enjoyable trips, the many bad experiences makes me wish there were alternative bus companies. If you can avoid it, do so (rideshare, train, plane, anything but this atrocious company). read more

I'd recommend renting a car, finding a rideshare, or doing whatever you can to avoid taking Greyhound. It's not just their service that is terrible, it's their attitude to customers. On a recent trip Boston-Montreal, the driver showed up an hour late, then got lost in New Hampshire and had to ask passengers for directions to get back on route. Because of these delays, when we got to White River Jnct, VT, we had to switch drivers as she would have been over her time limit if she continued. The wait for a new driver took THREE HOURS, with no update, no information, and a general attitude of indifference to the passengers. The trip took a total of 13 hrs instead of 8. Usually I'd say s*** happens in situations like these, not the end of the world. We were given a paper complaint form to fill in that only the driver could submit to their office. I filled out the Greyhound online complaint form as well (twice) but never got a response. read more

Always late and no matter what, discourteous. Their wifi is not even working half of the time. I'll try Amtrak which seems to have much better reviews. I had too many bad bus rides. read more