We were delighted with this company. Our AC stopped coming on last evening and was giving us an…read moreunrecognizable error code. We put in a request through Yelp and 5 Star HVAC was the first to respond. The very professional and pleasant technician, Rick, was at our door less than an hour later. The problem was solved within 90 minutes of the initial request - and at a very reasonable price. What a great experience! We now consider 5 Star to be our chosen HVAC company.

I sent out a quote request on Yelp that went to 5 HVAC companies; I thought I knew the issue and…read morewanted to know the repair cost if my diagnosis was correct...a way to get an apples to apples evaluation of each. I had 4 other generic responses who just wanted to get me scheduled and wouldn't tell me a price. 5 Star are the only ones who actually answered the question I asked. I thought the price they quoted for the job sounded very reasonable, though in the end I was feeling ambitious and found myself with a lot of free time, so I decided to do it myself. But, I appreciated their promptness and communication and will for sure check with them on harder stuff when it comes up.

This repair service was assigned to us via our 2-10 Home Buyers Warranty. The forecast was a series…read moreof over 100 degree days that week, so we were concerned about response time, as the indoor temperature was climbing for two days when we put in service call the 2nd evening. His company was further out of the DFW metroplex than I thought was normal, but he reassured that Arlington was in his service area. He came out the next morning and quickly diagnosed that our compressor fan motor had died. He obtained a replacement part within an hour and made the repair. Courteous, knowledgeable, and explained the issues to myself and my mother. Grateful he fixed it prior to the awful weeks long 100+ days that August always bring in Texas.

Aaron's arrived to fix our outside unit. They found the issue and replaced the part to get our cool…read moreair running. Both techs where extremely polite and explained what they did to fix the problem. If you ever need service on your HVAC unit give them a call.

Over the phone he already diagnosed my ac problem; told me to turn it off; came over at 3 pm and…read morefixed it in 10 minutes. Very professional in uniform; good service & price.

What a lifesaver!! After dealing with our Home warranty coverage for 2 weeks and still not having…read moreac we decided to replace our system. I found Ventura on yelp and made the call. 20 minutes later he was at my home and working on an estimate, and it was already after 6pm. The next morning I had an official estimate and a day later I had an all new HVAC system installed in 4 hours. His crew showed up early, they were friendly and efficient, and I didn't have to clean up anything left behind. I highly recommend you call for all of your ac needs.

Victor came to our home today for the annual maintenance check and did an awesome job of explaining…read moreeverything he did and what the purpose was. He made some suggestions and sent the report to us today. Overall we received an excellent checkup considering the unit is almost 20 years old. Quality does matter because we have had very few problems. Hesse provides great service and responds immediately to any issues. We were pleased to meet Victor. He is very knowledgeable, kind, and patient with answering questions. Ronnie & Jane Zimmerer

Was noticing issue with HVAC SYSTEM after the recent cold snap. Called Hesse and Service Tech…read moreVictor arrived on time! He walked me through the system and its potential problems and even called his office for warranty check on my 9 year old system, which was installed by someone else. After a tuneup and suggestions on future changes, Victor called his sales representative Trevor in to quote a new system at my request. We are pleased with the professionalism and prompt service! Thanks Guys

Great service, everyone is friendly and they got the job done! A different company tried to fix my…read moreissue twice and it was never 100% fixed but these guys got it done. It's been almost a year now and I've not had any problems. Recommend!!

These are the guys to hire! They thoroughly explained everything I needed and there were no…read moresurprises! The technicians are extremely professional and personable. I will hire these people again!

Fast and professional. I will recommend them to anyone. Anyone that needs quick repair call them.read more

*edited on 4/28/2025** to add pictures that show the copper connection literally melted down due to…read morethe horrible installation from Precision Comfort as well as installing the wrong components ! no wonder why the copper completely melted! Absolutely one of the most absent-minded, boneheaded, obvious mistakes you could make. I only noticed due to the smell of burning metal and smoke. This installation could of burned my house down, god forbid with my kids inside. Used this contractor to come and diagnose my issue. They had to return multiple times over the course of a few days to finally replace the condenser in my outdoor AC unit. The condenser they installed was done improperly, causing the connections/fittings to not fit properly. This caused my AC unit to turn into a block of ice in the middle of hot Texas weather. The fittings/connections from the condenser to the air handler was the wrong type, so they had to come back again. -- An analogy would be, if this was a mechanic shop and they were working on a Ford Truck, yet the manufacturer sent in a Volkswagen engine, rather than talking to the manufacturer to get the correct part sent, they just forcefully installed the Volkswagen engine into a different make/model of a car just to get the job done. This approached ended up causing more problems, money, and time wasted for all parties involved. A little due diligence can go a long way. When they returned, they told me the service visit was free of charge as it was their fault. Upon completing their visit, they had me pay $300 for the visit, even though they EXPLICITLY told me that it was a free service/diagnostic visit since the problem was never originally fixed, AND it was their fault. Normally, before any work gets done, the business tells you about the costs involved and has you sign off on it before they begin the work. This was not the case. They shocked me with a $300 bill that i had to retroactively get removed. More effort and time wasted on my end. This still did not fix the issue. After paying $1500 to Precision Comfort Home Services, my issue was still not resolved. After calling them back and explaining the situation, they then discovered the "real" problem about it being a leak within some piping. That would of been great to know prior to spending hours of my time and not to mention a great deal of money ($1500). When i asked what it would cost to actually fix my REAL PROBLEM, they quoted me again. I responded that I would shop around for a cheaper price, and found many other businesses willing to do the work for 15-25% less of what they quoted me. I asked if they could match the quote and was told "good luck". i am of the personal opinion that this is not how customer service should be handled. Mistakes happen, of course. But when it comes to my HOME and THOUSDANDS of dollars, I want to make sure i am giving my money to people who actually give a shit. Then, the audacity of the owner to text a customer passive aggressive threats at 11:00pm at night because he doesn't agree with a google review. Bad reviews happen from bad jobs. This is one of them. Get used to it and stop harassing customers late at night. Ryan Mudd the technician was wonderful and polite. I can't say the same for the rest of the team. I do not recommend this company at all. Edit: the screen shots maybe out of order but just look at the timestamps and it will tell you the whole story.

I seriously cannot recommend this company enough!!…read more We were dealing with AC issues and it was turning into a stressful situation fast .... especially here in Texas. I called, and within an hour, Mitch showed up and completely saved the day. Not only was he super friendly and easy to talk to, but he clearly knew exactly what he was doing. You can tell right away when someone is experienced, and Mitch absolutely is. He diagnosed the issue quickly, explained everything in a way that actually made sense, and had our AC up and running in no time. What really stood out: * Incredibly fast response time * Very knowledgeable and professional * Great personality -- funny, kind, and made the whole experience way less stressful * Got it FIXED right away -- no dragging it out After dealing with the frustration of a broken unit, having someone show up who is this efficient and reliable is everything. If you're debating who to call -- THIS is your sign. Ask for Mitch. You won't regret it.

I reached out online and got a call and text message shortly. They verbally talked through what we…read moreneeded and then scheduled an appointment next day. Confirmed we were still good for the time earlier in the day and arrived as scheduled. Got our AC working and did a check to ensure everything was working as it should. Treated us with utmost respect and left a solid positive impression. Cannot recommend them enough

Quick response, quality work and fair pricing !!! also…read moregreatly impressed with out of box thinking resulting in cost savings

Woke to compressor running but no cold air blowing. Called Dream A/C and they sent Eli over to…read morediagnose. Problem was blower motor had quit working. Matt sourced the part from his warehouse and installed the part that afternoon. Very fast service, and reasonably priced. Will use this company again, as service and pricing are excellent.

They came out last minute and had the capacitor fixed within minutes. $500 in and out within a half…read morehour. Price seems a little high. But we needed the air fixed.

Chris and Meliton performed our routine maintenance with ease and expertise. Absolute installed…read moreour system in 2020 and we've always been pleased with their work. Their staff is courteous and prompt. We highly recommend their services.