I had two dress with pockets ,one dress shirt, one blouse and two pair of pants just to paint the…read morepicture for you. The dress pockets were balled up and the dress wasn't pressed well, the pants weren't pressed well either . My husband was disappointed in his shirt. I've never sent something to the cleaners and have to iron it once I got it home. I will never use this Cleaners again.

Okay. So I waited to get my clothing back from them before reviewing. I noticed them because I…read moreremembered seeing them when we visit Miya Sushi which is right next door. It's in a convenient spot that I pass daily. I dropped off some long overdue dry cleaning Monday morning. Men's dress shirts and slacks. Some of which were from my sister, who has a puppy that sheds. The lady greeted me right away and added my info into the system because this was my first time here. She gave me a slip/ reciept and said they would be ready Wednesday AM. Not a problem because I didn't need them right away. So I didn't get around to picking them up until Wednesday PM. She checked my reciept and pulled out all of the items. She wrapped them in plastic wrap for the transport home. She pulled one of the shirts and mentioned a stain on the arm. I had forgotten all about it. She asked if I would like it cleaned again. I declined because I remembered it was red fabric paint that my nephew had gotten onto my son's sleeve by accident. I gotten most of it off but fabric dye is tricky. That's probably not coming out ever. I paid my bill and headed to my husband who needed a shirt. He grabbed his white shirt that he had forgotten to mention he spilled coffee on. Which was still visible. I guess she overlooked that one because I would have had them reclean that one. I didn't notice until I got home that the dark shirts from my sister still had puppy fur on them. I used a fabric brush to clean that up. Overall, I am okay with the work. I would have liked a little more effort on their part even if they would have added more $ to the end bill. (I usually go to another dry cleaner but they are out of the way- they always took care of things that I might have forgotten to mention before. They would even call if they felt extra services needed to be done.) I have a few more things I need cleaned but I am on the fence if I should return here or go oit of my way to the other place.

I would rate this business as no stars, I took a briefcase in there to have it polished and also…read morerepaired, I packed it up, it had been polished, but the requested sewing and repair had not been performed, I had it back the briefcase and was told it would be fixed soon, I returned only to be told that the briefcase did not exist, the mistake that I made, when I handed him back the briefcase to be fixed, I should've insisted on asking for the ticket back, this was an expensive briefcase, basically taken from me, do not trust this individual, do not trust this business, stay away!!!!!!!!!!!!

My wife and I have used San Jose Shoe repair for several years for shoe repair and alterations. I…read morehave never been disappointed. Fair prices, quick service, good hours.

Had a pair of shoes cleaned. So clean, like they were store-bought all over again and for a good…read moreprice. Will DEFINITELY use again.

They were the first to respond to my online request. Alterations were done and ready the next day…read more Very satisfied.

Fast quality work done with love. Fair price, friendly…read moreservice ......................................................................

I took a few items to be hemmed to this shop. The woman who runs the shop is very friendly and…read moreefficient. The prices are reasonable, the work is nicely done, and the turnaround is quick (2-3 days). Highly recommend!

Walked in this morning to have a pair of shoe heels replaced. The bell chimed so they knew a…read morecustomer entered. No one came to the front. I waited and said hello. There was a man in the back working on shoes and yelled that I needed to wait. I knew this shop would not be good because of all the negative signs in the store I guess based on interactions with customers. They state they are moving to another location, but they won't do well anywhere if they ignore customers standing right at their counter. I walked out and will find another place to go to for this shoe repair.

Do not go here, it's a scam. I had them fix my LB and they messed them up. They originally…read morecompleted the job half way and the shoes broke (the heel spilt and the red bottom add ones came off) after 2 uses. I went back to have them refix it and supposedly they have a "new owner" in the past year (but I was just here couple months ago) and refused to honor it. Asking for me to pay again full price. They were very disrespectful and kept making up excuses. I tired to show them my old receipt from my CC but then they came up with another bogus story of 30 day warranty.

Wrong hours online, on door and on paper in window. Phone disconnected and drove over 3 times in…read morelas 2 weeks, never open.

NEW Owner !! New Owner !! New owner !!…read more Chris is the owner !! Nina works here too The bomb.com Bring anything and they can help ! He is the guru So many years of experience Has an employee with 80 years of experience He helped me with my purses , shoes that were 2 sizes too big , satin shoes everything !! Very honest Shoe accessories! Shoe products to prevent damage !! So nice and helpful ! Support small !!! Support local ! Shoes purses belts wallets jacket briefcases All leather and suede goods !! Check out their social media ! Giveaways !!! #supportsmall #supportlocal

To say I am disappointed is an understatement…read more In September 2025, I entrusted Atkinson's with my mother's crocodile purse--one of the very few items I have left from her, and something I intended to preserve and pass down to my daughters. I was quoted $200 to treat the leather and repair a single loose seam. Completely reasonable for something this meaningful. What followed was nearly seven months of zero accountability. I was told Nadine would call me to review the repair plan. She never did. Not once. I returned in December and again in February. Each time, I was told it would be handled. Each time, nothing had been done. Not even started. Michael, who was consistently kind and professional, apologized repeatedly and did everything he could on his end. Unfortunately, he was clearly left to manage a situation that was not his responsibility. This failure sits squarely with ownership. After months of waiting, I was eventually told to contact Charlie, the owner. I called multiple times. He was never available. No return calls. No follow-up. No ownership. When I finally returned in person, I was shocked to learn the purse had now been "worked on"--except instead of being repaired, it had been made worse. What was once a single compromised compartment is now a completely unusable bag. Both compartments are affected. No clear explanation was given--only that it "cannot be fixed." After nearly seven months of delays, broken promises, and complete lack of communication, I was handed back a sentimental, irreplaceable item in worse condition than when I left it. I left in tears. This was not just poor customer service--this was careless, dismissive, and completely unacceptable handling of something that was clearly communicated as deeply meaningful. The reality is, they are the only cobbler in town--and they act like it. No urgency, no accountability, and no respect for their customers' belongings. Thank you for ruining something I can never replace.

Always a friendly face when you walk in, & they do such a great job on my shoes! I typically get…read morethe heels replaced or repaired from "escalator damage". Service is prompt, too!