Wrong hours online, on door and on paper in window. Phone disconnected and drove over 3 times in…read morelas 2 weeks, never open.

NEW Owner !! New Owner !! New owner !!…read more Chris is the owner !! Nina works here too The bomb.com Bring anything and they can help ! He is the guru So many years of experience Has an employee with 80 years of experience He helped me with my purses , shoes that were 2 sizes too big , satin shoes everything !! Very honest Shoe accessories! Shoe products to prevent damage !! So nice and helpful ! Support small !!! Support local ! Shoes purses belts wallets jacket briefcases All leather and suede goods !! Check out their social media ! Giveaways !!! #supportsmall #supportlocal

Amazing service! He repaired the heel quickly since i needed the shoes by Thursday…read more He saved me time and no stress. I will be bring my shoes here for repair.

DO NOT COME HERE! Brought my LV purse to get fixed. I asked when it would be done and he said, I'll…read morecall you. Then I asked... do you have a time frame.. same answer "I'll call you:" then I asked . Will it be done this week or next and he said... I told you I'll call you but it might be. When I called 2 days later about it he said it would take 6wks and that he said that. I told him that's to long and I'll come pick it up. Then he said you can but you won't get a refund. So no refund, no service and he said it's my fault for his language barrier. WTF

Had a pair of shoes cleaned. So clean, like they were store-bought all over again and for a good…read moreprice. Will DEFINITELY use again.

They were the first to respond to my online request. Alterations were done and ready the next day…read more Very satisfied.

To say I am disappointed is an understatement…read more In September 2025, I entrusted Atkinson's with my mother's crocodile purse--one of the very few items I have left from her, and something I intended to preserve and pass down to my daughters. I was quoted $200 to treat the leather and repair a single loose seam. Completely reasonable for something this meaningful. What followed was nearly seven months of zero accountability. I was told Nadine would call me to review the repair plan. She never did. Not once. I returned in December and again in February. Each time, I was told it would be handled. Each time, nothing had been done. Not even started. Michael, who was consistently kind and professional, apologized repeatedly and did everything he could on his end. Unfortunately, he was clearly left to manage a situation that was not his responsibility. This failure sits squarely with ownership. After months of waiting, I was eventually told to contact Charlie, the owner. I called multiple times. He was never available. No return calls. No follow-up. No ownership. When I finally returned in person, I was shocked to learn the purse had now been "worked on"--except instead of being repaired, it had been made worse. What was once a single compromised compartment is now a completely unusable bag. Both compartments are affected. No clear explanation was given--only that it "cannot be fixed." After nearly seven months of delays, broken promises, and complete lack of communication, I was handed back a sentimental, irreplaceable item in worse condition than when I left it. I left in tears. This was not just poor customer service--this was careless, dismissive, and completely unacceptable handling of something that was clearly communicated as deeply meaningful. The reality is, they are the only cobbler in town--and they act like it. No urgency, no accountability, and no respect for their customers' belongings. Thank you for ruining something I can never replace.

Always a friendly face when you walk in, & they do such a great job on my shoes! I typically get…read morethe heels replaced or repaired from "escalator damage". Service is prompt, too!

He refused to fix the bottom of my boots because someone had tried to fix them before.... that…read moresomeone being me. The day they broke i put glue on them to be able to walk the rest of the night. As I was trying to explain this to him, I was rudely interrupted and he cut me off just to say NO!

They did a great job repairing the soles of one of my favorite pair of shoes. The shoes were ready…read morewhen promised.

I had two dress with pockets ,one dress shirt, one blouse and two pair of pants just to paint the…read morepicture for you. The dress pockets were balled up and the dress wasn't pressed well, the pants weren't pressed well either . My husband was disappointed in his shirt. I've never sent something to the cleaners and have to iron it once I got it home. I will never use this Cleaners again.

Okay. So I waited to get my clothing back from them before reviewing. I noticed them because I…read moreremembered seeing them when we visit Miya Sushi which is right next door. It's in a convenient spot that I pass daily. I dropped off some long overdue dry cleaning Monday morning. Men's dress shirts and slacks. Some of which were from my sister, who has a puppy that sheds. The lady greeted me right away and added my info into the system because this was my first time here. She gave me a slip/ reciept and said they would be ready Wednesday AM. Not a problem because I didn't need them right away. So I didn't get around to picking them up until Wednesday PM. She checked my reciept and pulled out all of the items. She wrapped them in plastic wrap for the transport home. She pulled one of the shirts and mentioned a stain on the arm. I had forgotten all about it. She asked if I would like it cleaned again. I declined because I remembered it was red fabric paint that my nephew had gotten onto my son's sleeve by accident. I gotten most of it off but fabric dye is tricky. That's probably not coming out ever. I paid my bill and headed to my husband who needed a shirt. He grabbed his white shirt that he had forgotten to mention he spilled coffee on. Which was still visible. I guess she overlooked that one because I would have had them reclean that one. I didn't notice until I got home that the dark shirts from my sister still had puppy fur on them. I used a fabric brush to clean that up. Overall, I am okay with the work. I would have liked a little more effort on their part even if they would have added more $ to the end bill. (I usually go to another dry cleaner but they are out of the way- they always took care of things that I might have forgotten to mention before. They would even call if they felt extra services needed to be done.) I have a few more things I need cleaned but I am on the fence if I should return here or go oit of my way to the other place.

WARNING/ALERT: Please do not patronize Oceanway Cleaners & Alterations, located at 2467 Faye Road,…read more#3, 32226 (Selina Plaza at Faye Road & Alta Drive). I feel I was overcharged and scammed by the owner (male). On March 11, 2026, I dropped off six garments to be hemmed only (2 jumpsuits and 4 slacks). The owner asked me if I wanted the brand new garments "pressed." Before I could respond, he said "I press for you, no worries," while flailing one arm. I assumed he was gonna do it as a courtesy. He told me the items would be ready on March 30th and I would receive a phone call letting me know. No phone call was received. On April 2nd I called to inquire about my garments. I was told they were ready. Upon arrival, I was shocked (to say the least) when the owner told me my total was $197.00! For six hemmed garments. No other alterations. This man told me the hems cost $26/item, plus "pressing" costs $16.00/item. He OFFERED to press the garments. I didn't ask! After I complained, he gave me a 10% "discount." I paid $177.00 to have six items hemmed ONLY (plus the cost to press added). Three of the four pairs of slacks were TOO LONG. They were not hemmed properly, and two pair didn't even appear to have been hemmed at all. I AM UPSET, to say the least. My husband returned this morning, April 3rd, to confront him about the exorbitant pricing and was only offered a $16.00 refund for "pressing." I'm still out-of-pocket $152.00...for hemming six pants (unlined pants). Average pricing in Jacksonville, FL for hemming, per Google: In Jacksonville, FL, the average cost to hem pants typically ranges from $10-$16 for simple hems for casual pants or jeans, while more complex work, such as lined trousers, cuffed pants, or maintaining the original jean hem, often costs closer to $25-$30+.

COULDN'T Recommend this place enough! It is the true embodiment of family business met with quality…read moreand precision. Mr. Gus and Mrs. Soona have helped my family and I time and time again and always do so with a smile on their face and extreme care! If you're in need THIS is the place to go!