Walked in this morning to have a pair of shoe heels replaced. The bell chimed so they knew a…read morecustomer entered. No one came to the front. I waited and said hello. There was a man in the back working on shoes and yelled that I needed to wait. I knew this shop would not be good because of all the negative signs in the store I guess based on interactions with customers. They state they are moving to another location, but they won't do well anywhere if they ignore customers standing right at their counter. I walked out and will find another place to go to for this shoe repair.

Do not go here, it's a scam. I had them fix my LB and they messed them up. They originally…read morecompleted the job half way and the shoes broke (the heel spilt and the red bottom add ones came off) after 2 uses. I went back to have them refix it and supposedly they have a "new owner" in the past year (but I was just here couple months ago) and refused to honor it. Asking for me to pay again full price. They were very disrespectful and kept making up excuses. I tired to show them my old receipt from my CC but then they came up with another bogus story of 30 day warranty.

Always a friendly face when you walk in, & they do such a great job on my shoes! I typically get…read morethe heels replaced or repaired from "escalator damage". Service is prompt, too!

To say I am disappointed is an understatement…read more In September 2025, I entrusted Atkinson's with my mother's crocodile purse--one of the very few items I have left from her, and something I intended to preserve and pass down to my daughters. I was quoted $200 to treat the leather and repair a single loose seam. Completely reasonable for something this meaningful. What followed was nearly seven months of zero accountability. I was told Nadine would call me to review the repair plan. She never did. Not once. I returned in December and again in February. Each time, I was told it would be handled. Each time, nothing had been done. Not even started. Michael, who was consistently kind and professional, apologized repeatedly and did everything he could on his end. Unfortunately, he was clearly left to manage a situation that was not his responsibility. This failure sits squarely with ownership. After months of waiting, I was eventually told to contact Charlie, the owner. I called multiple times. He was never available. No return calls. No follow-up. No ownership. When I finally returned in person, I was shocked to learn the purse had now been "worked on"--except instead of being repaired, it had been made worse. What was once a single compromised compartment is now a completely unusable bag. Both compartments are affected. No clear explanation was given--only that it "cannot be fixed." After nearly seven months of delays, broken promises, and complete lack of communication, I was handed back a sentimental, irreplaceable item in worse condition than when I left it. I left in tears. This was not just poor customer service--this was careless, dismissive, and completely unacceptable handling of something that was clearly communicated as deeply meaningful. The reality is, they are the only cobbler in town--and they act like it. No urgency, no accountability, and no respect for their customers' belongings. Thank you for ruining something I can never replace.

i've been using this repair shop for years. always goes above and beyond. also repaired in a timely…read moremanner. very courteous. john h. riverside

Prompt and courteous service. Convenient location. Reasonable prices. All inclusive..read more

I had two pairs of Western Boots wearing thin on the toes and heels and a search of the local shoe…read morerepair places was discouraging. A lot of negative comments all over for all the outlets I found in St Johns, Mandarin, Orange Park, etc. Further digging into the reviews suggested that for doing boots, Gus had better overall record and their 100+ years in business suggested they must be doing something right to stay in business paying for the lights and rent so long. I brought my boots in two days ago and the gentleman looked them over and agreed, new toe and heal tabs and new heels. I paid the man and was told it would be done within a week. Cash payment got a little discount too! Today I received a text that the boots were ready and I returned to the store. The boots were repaired very well, shined and happy camper here. Beyond that, I was impressed by several observations. First, they are unlike some stores I've seen with one person surrounded by piles of stuff, often unrelated to the shoe business. Two people were working there when I visited which suggests they get more than enough business to keep them busy and people must be coming back, repeat business. Also, the store was all about shoes with good selection of things one may want to care for leather and shoes. For me, looking for a shoe repair shop, this place is aces and I will be back.

This place is great. They saved my bag. It smells like leather when you walk in. They fix shoes,…read morebelts, bags, leather and other materials. They do a very nice job. Very professional.

They were able to repair an old concha belt that I have enjoyed for many years. I am very happy.read more

4 different prices, on 4 different occasions, for the same exact work!…read more I brought four pair of shoes to Gus over the course of about 6 months, all for the same exact thing: to have a thin piece of rubber glued onto the leather sole to prevent slipping...I even supplied the rubber piece. 1st time, 30 dollars. 2nd time, 40. 3rd time 75 dollars! I negotiated down to 40 based on the previous job. 4th time, 60 dollars. I attempted to negotiate based on previous price but was rudely turned away. Each time I went in, the employee would reference a yellow "price list" conveniently located behind the counter out of eyesight. So yeah, its a total game they play. I hope its not based on my race or any other factor. Really sketchy business practice in my opinion. Ask to see the price list! Or do like I did, and go somewhere else, never to return.

I am so happy I didn't throw out my favorite heels when the sole came off of one. I took the shoes…read morefirst to another shoe repair who told me they couldn't fix it. I thought I should at least try out another. That's where Custom shoe repair comes in. The owner said he could do it and he did an amazing job! Beautiful work replacing the soles of my expensive heels.

The handles on my purse were pulling of the bag of my purse. I stopped in and asked if they could…read morefix my problem. He said he could and had it repaired in five days. The best part is you can't even tell my purse has been repaired. I'm a customer forever now.

Lilly the seamstress is really good. I've been taking pants to her to get hemmed…read more Just a note: She prefers garment be washed so accurate measurements will be made. Awesome work

The pictures on line of this store is a lie.the place is a complete mess total unorganized. They…read morehave shoes on the counter behind the counter on the floor in laundry baskets. The lady had to dig through a basket to find my sandals. The shoe repair was the worst I've ever seen. I will never do business with this store again.

Fast quality work done with love. Fair price, friendly…read moreservice ......................................................................

I took a few items to be hemmed to this shop. The woman who runs the shop is very friendly and…read moreefficient. The prices are reasonable, the work is nicely done, and the turnaround is quick (2-3 days). Highly recommend!