Old school hardware store where they're knowledgeable and super helpful. A rare find nowadays in…read morethis age of big box stores.

large selection bilingual services available respectful services and always answer phone calls to…read moreprovide any additional information about any item they sold. very good guys. HIGHLY Recommend to the publi. thanks guys.

Claim to be open when they are not, don't answer the phone, no voicemail indicating you dialed the…read morecorrect phone number and mailbox full.

I have always been very pleased with the service and selection with this neighborhood hardware shop…read morenear CUMC (Columbia University Medical Center). The guys who work there are very friendly and helpful. They even gave me a free (formerly filled with merchandise) box and tape once when I came in to buy a box and packing materials to ship something and their boxes for sale didn't fit appropriately. I have had keys made here, and they did the job very quickly with an excellent product. Overall, there is a standard, appropriate selection of NYC hardware store goods, from light bulbs to fans to paint, and there are always several employees around to help you. I've never had to wait in line to pay for more than 5 minutes. If you need hardware supplies and are in this area, I heartily recommend 165th Hardware. Also, they fluently speak both English and se hablan espanol!

Brought 12 by 36 stained plywood planks to have cut down to 9 3/4" by 36. Talked with the guy at…read morelength and he said they could do it, but the guy who was skilled with the saw wasn't in, and he really wanted to make sure they were done well. I arranged to leave the shelves and pick them up on Sunday evening. Come Sunday, I call and ask if they are ready, and say I'll be in about 5:30. When I get there, the guy who I dealt with (who usually works the counter) isn't in, but another employee brings me the shelves. They're a complete hack job - fully crooked, wood splintered off in pieces, and not to specifications - off by 1/4", some places too much and some too little. It looked like it was done with a poor handsaw - I mean it would have been laughable if I hadn't paid $180 for them. I measured them in store and showed the guy and voiced my concerns. Since the guy I made arrangements with was gone, I left my phone number and asked them to call me. He calls the next day, and when I explain him the condition of the shelves, he instantly turns belligerent and accusatory, saying I was trying to get out of paying for the shelves because I knew he hadn't gotten money for the job beforehand. I've been to this hardware store 5+ times over the last 8 months to have keys made and for various supplies. The guys who work there were always gracious and helpful. Unfortunately, that is no longer the case. Don't advertise services you CANT fulfill and then accuse your customer of being cheap when you just ruined $180 worth of shelving.

Thank goodness there is a hardware store in my new hood - and not just an all-purpose store. I…read moreneeded a level to put together a closet set. I walked over after not finding one at the Paragon (shocking - I know!), told the super friendly owner I needed a level, he showed me the two sizes, I picked the smaller, he rang me up, smiled and told me to enjoy the lovely day, and that's it. Easy, friendly, and reasonably priced. The place is small, but fear not, it has the necessaries!

I have always had great service here. The guys great me at the door and are eager to help me find…read morewhat I need or to help me solve my project problem.

My wonderful neighborhood hardware store! Extremely helpful and friendly staff! They've been…read moreconsistently there for me through all my hardware needs the past two years. Such a reliable place!

Buyer Beware. I…read moreordered a replacement part for my Grohe faucet that cost over $200. After testing the part, I found that it did not resolve the issue. When I contacted the company to request a return, they denied it. Their reason was that because the part had been used for testing and water had passed through it, it could not be returned or resold. I find this policy very frustrating. How is a customer supposed to determine whether a replacement plumbing part works without actually testing it? I am now left with an expensive part that did not solve my problem and cannot be returned. While the company may be following its policy, customers should be aware of this before making a purchase. Be sure to carefully review the return policy before ordering, especially for high-cost replacement parts. In my experience, if the part does not work for your situation, you may be stuck with it regardless of the outcome.

I bought a replacement part for my Franke little butler hot water heater dispenser. They sent me a…read morepart that does not match the instructions I have been trying to return the part for the last 10 days. They have been giving me the run around ( asking me to send pictures of the part they sent multiple times and my old part. I just want to return the part and they are not performing according to their own return policy. I have come to a conclusion this is not an honest outfit. DO NOT BUY FROM THEM. I bought a replacement part for my Franke little butler hot water heater dispenser. They sent me a part that does not match the instructions I have been trying to return the part for the last 10 days. They have been giving me the run around ( asking me to send pictures of the part they sent multiple times and my old part. I just want to return the part and they are not performing according to their own return policy. I have come to a conclusion this is not an honest outfit. DO NOT BUY FROM THEM.

G&G is a No nonsense but also kind, neighborhood hardware joint that has always had what I need…read more Get your keys copied fast and cheap here. Whenever I've went, I've always easily found someone who can help me locate what I need.

These guys are good dudes. A true neighborhood hardware store. They know a lot about a lot, and…read morewill totally share the knowledge. They have a great selection of tools, paint, stains, locks, and many many other things big and small.

The staff here is knowledgeable, courteous and patient. They helped me find a perfect replacement…read morefor a SWITCH LED lightbulb that was purchased over a decade ago. And since replacing one wasn't an option, all the bulbs for a craftsman dining room fixture needed to be replaced, (for esthetic reasons). Funny thing is, once they ran up the order, they were able to find my original purchase of these SWITCH bulbs, 13 years ago. I did though remember Just Bulbs being the place to go for bulbs, especially when you need them for more than just light. They did warn me, though technology has produced an endless variety of efficient LEDs, those available today won't last as long as SWITCH bulbs. Anyway, they're located where some of the city best interior designers can be found, East 58th.

I needed a weird light bulb that wasn't in stock at Home Depot, and I couldn't be sure I was…read moreordering the right one online. Not only did they easily tell me over the phone that they had it, but it was quick once I got there, AND it was cheaper than the online price. They have everything!

I only needed one thing but I was able to find it here! The clerk at the front also gave me tips on…read morehow to use the product, which I appreciate. They allow you to use Apple Pay and there is no "minimum." This will be my preferred hardware store going forward.

i'm from Brooklyn and I stopped by a few days ago to get two sets of copies of my keys-- I spent…read moreseven dollars for them to take a copy of the wrong keys, why would I go back to Harlem just to let them know when I live in Brooklyn was a complete waste of money since I didn't get what I asked for