Michael is very easy to work with and knowledgeable. He made the process simple and efficient. Will…read moredefinitely use him again.

Distraught and appalled at his lack of professionalism!…read more Sadly, Mike showed signs of memory loss and forgot who he was talking to at times. I wish he would have been straightforward from the beginning as well as transparent at his lack of capacity to handle my tax documents.

Don't walk run from this accounting firm. They miss deadlines don't file when they say they have…read moreand when faced with fines they caused they refuse to fix it. No accountability. Worst firm in Tacoma

Horrible unprofessional experience. Missed deadlines that cost me fines and admitted their fault.read more

Very professional CPA. Dan has done our taxes for several years with no issues. I would highly…read morerecommend him.

Quickly did our taxes, kept us informed about some new changes, and handled 4 real estate 1031…read moresales with ease. Will see him next year He wasn't the person we were referred to, that person passed us off. Dan doesn't even work at the same company we had originally been to. Worked out great, Dans communication was on point.

I was having a problem with my Credit Union regarding insurance for my travel trailer. They were…read morecharging me $80 a month for insurance even though they had been contacted regarding my coverage through State Farm. Diane got involved and took care of the problem quickly. She is friendly, knowledgeable, and very timely in her response to customer needs.

They have great customer service. Very eager to help and…read moreassist. They are always ready to compromise and make sure you're getting the best deal. Recommend them -- David (Hinshaws Acura)

Ross Olive's office was incredibly supportive, responsive and a pleasure to do business with. I…read morefound myself in unfamiliar territory while trying to secure a Surety Bond. I reached out via email to three different insurance agencies to inquire about their Surety Bond offerings. The other agencies responded by sending me forms with perplexing terminology. In stark contrast, Ross Olive's office promptly arranged a phone conference with me. An agent named Loren Ridge called me at the scheduled time. He explained the process to me while completing the forms on my behalf while I relaxed. A confusing task made easy with friendly and kind people.

In brief: One star is a generous score for this office, and Ross personally and professionally, who…read moreshould be removed as an agent. In detail: 23+ year plus state farm client, and a client of Ross for easily 10 years or more. I pay my bill, never file claims and is essentially the perfect insurance client. The only claim I have had in decades was with a recent deer strike in my car this year. At every stage of the claim, Ross and his office was polite incompetence: Towing, I had it handled within hours of the event and yet was told if I didn't use their recommended company it would be "much harder". The emphasis was that if I didn't use their recommended service, even though I could (bad tone) use someone else, it would be better for me. They were wrong, and clearly trying to guide me poorly almost with a sense of cronyism to a certain company. Rental car: I was able to setup a car quickly but found out my rental allowance hadn't been adjusted in over 10 years, even though this office claims to review the policies. Their response? Ooops.. and adjusted the value upwards but did me no good whatsoever as the claim happened before the adjustment. Even though it was their mistake, me having a rental for a couple of days when the car would be down for several months, was MY problem to solve. Repair: Again, heavy blatant overtones that if I don't use their recommended shop there will be problems. The selected shop is the only manufacturer certified shop in the entire region, and the only choice. Every step along the way, of the claim, the information, the repair quotes was a fight but a fight on my part to handle. If I hadn't escalated to SF leadership, it would have taken longer, been done with subpar used parts, and completed at a subpar shop. Ross and his office was not only no help, but took the tack with me that I should just accept whatever I get and that my policy authorized used parts in repair. Keep in mind, a senior state farm leader was unable to find the quoted price OR availability of the used part that was quoted, and approved the repair with all new parts after that was pointed out. I went through the quoted appraisal line by line with a senior SF leader and we found multiple mistakes and misquotes. Keep in mind that happened because I did the work, the research and phone calls. I spent easily 40+ hours over a month ensuring that my repair was done correctly, not Ross or his office in any way. I cannot stress more clearly, if I hadn't put in the work to ensure my car was repaired properly, it wouldn't have happened and Ross and his office not only didn't make that easier, but they also actively made it harder every step along the way. Change of coverage: After that claim was closed successfully entirely due to my hard work and time, I sold the car. I had a detailed conversation with Ross directly about coverage of a new car, to ensure that in the event of a similar experience, no issues would arise. The conversation devolved very quickly as according to him, the previous experience was completely fine, acceptable, and only went well due to "his hard work and that of his office". He also then made it clear that a customer with my expectations was not a good fit for State farm, and implied his office, and should look elsewhere. If your expectations are that your insurance works with you, and your alleged agent is working with you, then Ross is absolutely right, I should look elsewhere and already have. I was able to EASILY setup the right kind of insurance coverage for my car, which he told me is not possible. It was quick, easy, and absolutely possible. I have filed a formal complaint with State Farm and the WA insurance commissioner, as he and his office deserve to be thoroughly investigated. State farm has lost a quarter century customer due to Ross Olive personally, and I cannot recommend his office in any way shape or form.

Once again, kudos to Ryan for unexpected excellent customer service. I called on Friday afternoon…read moreexpecting to leave a message on voice mail. Ryan picked up the call immediately. Although I was just looking for direction on how to search for a deceased relative's policy, Ryan promised to research and call back with the best resource. I didn't expect a return call until th e following week but Ryan called back quite promptly with a contact at their corporate office (who was also very helpful!). Thank you Ryan for such great service, every time!!

Brian gave a quote over the phone, assured me he could get me a policy that would be affordable and…read moremeet my mortgage company's requirements. I just had to work on a few condition issues and call him back. Called back and his receptionist was unfriendly and said he was in a meeting and would call me back. After a few hours I called back and was told by a different receptionist that she would send him an email to contact me. He never did. After a ton of effort and money on my part, he wouldn't carry through. Not trustworthy.

Scott was immensely helpful and attentive to my case. Even when some complexities arose he guided…read moreme through the process with thoughtful and actionable advice. I would recommend him to anyone, and he is always available on the phone or email. A very positive experience in lieu of the problems he helped me with.

Scott came highly recommended by a friend. Scott helped me through a difficult time. His knowledge,…read moregentle and kind demeanor, patience and understanding were greatly appreciated. He walked me through every step of the process and checked in with me after. It's no wonder, that even after many years had gone by, my friend remembered his name and was quick to recommend. I would recommend Scott to everyone needing his expertise.

I worked with Cindy Colman. She did an amazing job on my taxes and my parents taxes. The reason we…read morewent to her was my dad passed away suddenly and he always did my parents taxes. My mom let him do all the financial stuff so she wasn't sure what to do. I was able to find all of my dad's old tax returns and all of his financials through his financial institutions and Cindy was able to make sense out of everything. She did an amazing job she calmed my mom down got all the paperwork organized went through everything very very thoroughly. She explained the whole process. She explained what my dad had been doing with his taxes and that was very helpful. She even had me bring my old taxes with me and found that I overpaid and should get a $2000 refund from two years ago. I highly recommend NSA tax service.

I called, very apprehensive, as I needed 7 years filed, state and federal, and I was just waiting…read morefor a judgmental tone on the phone. Instead I got kindness, understanding and someone wanting to put me at ease and help. Christina was my first impression and she was wonderful. I dropped off my files, and then got a call from Angela, who was preparing my returns. We set up an appointment for the following week. Then she call me back a day or two later and said, "hey if you can come in today, I can still get you the 2020 incentive. But it has to be filed today!" I went over after work, and she went ahead and filed all 7 years, will 3 incentives that I missed from COVID. I cannot tell you how at ease I was, she was so thoughtful, and treated me with such dignity and kindness. I will go back once all 7 years are processed so they can help me set up a payment program. As someone whom suffers from Anxiety, panic attacks and just plain fear, this place... these people, were wonderful and I cannot recommend them enough. Angela and her Mother, who owns the company, were awesome. The world needs more places like NSA and more people like Christina, Angela and her Mother. Thank you NSA. Thank you so much.