I called this agency just to get a quote and to compare with others. I was impressed on how David…read morehelped me. He was also able to adjust limits and options based on what I want. He'd give recommendations but never insist. We had some bumps but they were addressed promptly. Overall I am happy with this agency and looking forward to be working with them in the future.

***Look No Further than Carrie Welch's Office***…read more I've had State Farm for 12+ years. I think I've used them maybe two or three times in those years. But that came to an end when I was moving my family and I across states. When I got here, I knew I needed to move my info over to an office here. I was looking at reviews and found Carrie Welch's office. Let me tell you, I am so thankful to find her office. An unfortunate incident ( this is my 2nd claim with them, I'ved had some bad luck lately....) had happened to me on Saturday night, I am even too ashamed to publicly say what happened. Let alone have to call insurance to explain what happened to see if I'm even covered. So I called and spoke to Dominique. Dominique was very understanding, kind and professional about my situation. Told me not to worry about it, gave me a little pep talk, and to stop beating myself up over this incident. His kind and great attitude kept my hopes up. He expressed to me that It's a big oops, but not to worry that he will get working on it. He called me back and assured me that my incident was covered. Let me tell you, I was ecstatic about the news! It was like a massive weight was lifted off my chest and I could breathe again, not to mention that the sick to my stomach knot in my stomach subsided. Throughout the whole process, Dominique has been very attentive with follow-ups and communicative. I am lucky and thankful to have Carrie Welch's Office, Team, and Dominique on my side. Their lingo is " like a good neighbor, State Farm is there". Shoot, the way I've been treated, I feel like it's family at this point. THANK YOU!!!!!!!

Honestly, this review Is for the company that this agency represents, namely Farmers Insurance. I…read moream writing this review because my wife's car was hit by one of their insured. Both the other driver and Farmers insurance accepted responsibility and we filed our claim. The Farmers adjuster actually helped me in preparing the claim and taking photos and videos. The adjuster kept in contact with me and returned my calls and Emails promptly. The adjuster never tried to get the auto body shop to cut any corners and paid for repairs not readily evident in the pictures and original estimates. I was totally impressed with this company and how they stood behind their client and treated us with respect all the way throughout the repair process. The adjuster's name is Yuri (pronounced Judy) Masteller.

From the owner: COVID-19 Update: We are still open, but for the safety of our customers, agents, and employees,…read moreFarmers agents are available online or via phone.

great service and very efficient! I totally recommend State Farm Insurance Agency. They walk you…read morethrough the process and make it effortless.

Josh was an excellent specialist and helped me get the best rate on the market. He was…read moreknowledgeable, kind, and compassionate about getting me into the right policy. Josh went above and beyond to make the process efficient and easy as could be. I'd rate more stars if I could.

Kathy Elders is everything we could want in an insurance agent. She always responds to my questions…read morequickly and thoroughly. She understands the stress of having teenage drivers, and always offers great advice! Good prices too! Great insurance coverage delivered by a true pro!

Good Morning Steve Kandarian and the Executive Officers of Metlife…read moreI am writing to express the poor service I received after 26 years of being a longtime loyal customer Today I went and checked the mail and I noticed a cancelation letter from your company. So, I read the information and decided to call your customer service department. After speaking with your agent, she determined that I was being canceled because the agent who sold me my home policy neglected to inform me that I would need to mail in a "monitoring agreement" and a bill of sale. After 26 years of being a LOYAL CUSTOMER who rarely file a claim, you all are going to cancel me over a MISCOMMUNICATION on YOUR PART.... I am deeply offended and after 26 years I will be shopping for new insurance today and will move all on my insurance needs to another company who values LONGTIME LOYAL CUSTOMERS for more than $77. Thank goodness I found this out before I had a emergence and needed you all... I see that you clearly would not have been there for me in my time of need. SHAME ON YOU!!!! If you truly value your customers, I highly suggest you take a good look at your customer service representatives how to deal with people. You might want to take 2 minutes and make a phone call to your LOYAL LONGTIME CUSTOMER to see if they are OK or if you MADE A MISTAKE like you did in this instance BEFORE YOU THREATEN TO CANCEL THIER POLICY! Regretfully a future ex-customer, Michael Clayton

We use Lakeway Insurance group and love the attention to detail, the honesty and value of the…read moreAgents. Any questions arise, you can count on them to have answers for you quickly and without hesitation. We were surprised how affordable they are with our home, auto, life, boat and golf cart we decided to give them our commercial business as well. give them a chance, and be impressed.

I was a little hesitant in moving my Insurance after years of entrusting another agency…read more When I found I was overpaying for so many years, it has to be one of the best and easiest decisions we have made. Lakeway Insurance Group has been a blessing every step of the way. Keep up the great work! You can put it off for another year, or save money now and have some money left to take the kids somewhere fun. J.L. Stevens Heaven's Best of Travis County

I met with David Sheehan at Farmers to explore a possible referral partnership, and I was really…read moreimpressed. He clearly knows his stuff when it comes to insurance policies and takes the time to break things down in a way that's easy to understand. On top of that, he's super friendly and easy to talk to--someone you can genuinely trust to take care of his clients. Definitely recommend reaching out to him if you're looking for a knowledgeable and personable insurance agent!

David and Austin have been our trusted insurance agents for years. Customer service is impeccable!…read moreThey are always on top of our needs and reviewing to make sure we have the right coverage. Farmers has so many discounts for bundles, property, auto and life. My husband I are both in the trades and I can tell you from experience that NO insurance company is easier to work with in the event of a claim. With all the natural disasters that have hit Central Texas recently, trust me Farmers has your back. Highly recommend having David and Austin review your policy. They are a local, family run and an excellent resource!

Been using them for years. Lost my credit card and got a new number. The card couldn't be…read morecharges, insurance got cancelled for months and the balance was sent to collections. Using a small town business I thought I would get a phone call to let me know. Crickets. I don't recommend them at all.

To this day there has never been an apology, and after months of reporting this, I finally talked…read moreto the right person in corporate. But never any attempt from Chuck or the people he referred the case to. I had to keep following up so this didn't happen to another person. They have been disputing this review, instead of owning up to the fact the guy they sent to the house was dangerous and incompetent.

Our family has been with this State Farm office for over 30 years, beginning when it was Karen…read moreHall's agency and continuing seamlessly under Connor Harris' leadership. The service has remained absolutely top-notch throughout the years. Most recently, Paula provided exceptional assistance, spending days helping me navigate complicated questions about our home, auto, and umbrella policies. She was patient, knowledgeable, and thorough, taking the time to research every detail, follow up multiple times, and ensure I fully understood each step. It's rare these days to find that kind of personal attention and genuine care. Working with a dedicated local State Farm team like Connor's is worlds apart from dealing with a large, faceless insurance company. This office continues to exemplify professionalism, integrity, and the kind of customer service that keeps families like ours loyal for decades. I highly recommend Connor Harris' State Farm office to anyone looking for excellent service, fair rates, and people who truly care about their clients.

had a very frustrating experience with Connor Harris in Lakeway, Austin. Communication was…read moreextremely poor--I had to follow up multiple times just to get basic answers about my policy. When I finally did get a response, it felt rushed and unclear, leaving me more confused than before. It was also very hard to have a direct conversation with him. Any time I tried to speak with him, I was pushed off to his employees instead. While staff can be helpful, I expected to be able to communicate directly with the agent responsible for my policy, especially when dealing with important concerns. The level of customer service did not meet expectations. Important details weren't explained upfront, and I felt like I had to do all the work just to understand my own coverage. This made the whole process stressful and time-consuming. Overall, I would not recommend working with this office if you're looking for reliable communication, accessibility, and transparency. I expected much better professionalism and support.