I have used Jenny Harrison for years and she happily took my money for both my automobile and…read morehomeowners insurance. All was good till I had a claim. I thought my roof had been damaged by the freeze and called her office. Her staff recommended Corbin Stevens at pristine roofing. He came out and said I had Hail damage, I filled a claim and it was approved. Corbin did my roof and I paid him the money I received from Farmers plus my deductible. I took a closer look at the estimate and realized that I had been paid for screens and also to have the drip edge replaced, Corbin did not do either of those but took the money for it. He eventually gave me the money back for the screens, but still continued to say he didn't owe me anything. Here's where things went south with Jenny, I reached out to her office for help and went there to meet with Travon and showed him the estimate and my contract with Pristine roofing. He said he would get with Jenny and let me know. He called the next day and told me that Corbin's mother was a personal friend of Jenny's and that Corbin told her he did not owe me any money and that it was my word against his even though we all agreed he did not do all the work he was paid for. I made several attempts to have Jenny call me and she would not. I had to contact the district manager for help, which he was able get my money back. I asked Travon if they were going to continue to use Pristine roofing and he said yes that his mother was a personnel friend of Jenny's and they only had one complaint. How many times do you have to steal from a customer before you are no longer used. I changed agents, very unhappy. Tom Chronister

Jenny is a great agent!…read more She is very knowledgeable about Farmers Insurance and works hard to find you as many discounts as possible on whatever policies you're looking for. She's very professional and friendly, and accurately and thoroughly answers any questions you might have on your coverage. I definitely recommend her!

can't say enough great things about my insurance agent Luke Ramsey. When my car was stolen it was…read morean incredibly stressful situation but Luke was there for me every step of the way and truly went above and beyond to help. He was always available answered all my questions and made sure I understood everything throughout the entire process. What meant the most was how much he genuinely cared. He didn't just treat me like a client he made me feel supported and looked out for during a really tough time. This has honestly been the best experience I've ever had with insurance. I'm so grateful for his help and would highly recommend Luke to anyone looking for someone they can truly trust.

I know there is a lot of negativity around insurance agencies these days. I just want to say I've…read morehad Statefarm covering my home and vehicles for quite some time. In the event that I've needed assistance, Luke and his team have been very responsive and helpful. I don't think there is much they can do personally to prevent the rising costs of insurance but in my experience they have remained competitive in their pricing when you do break it down for best overall coverage and customer support. I appreciate that they reach out to review coverages and also let me know ahead of time if there is a rate increase. The communication is better than I've experienced anywhere else.

This review is long overdue but I just had to make sure this was said...Rose Angela Rodriguez was a…read moreHUGE help when it came to shopping for a home + car bundle insurance. She was extremely knowledgeable, it was apparent she has been doing this for years. I never met an agent that took the time to call me and truly explain everything in such detail to me. I appreciated her kindness and how genuine she was the most. It was obvious she wasn't just trying to sell me and close a deal, but that she was truly trying to find the best options for me and my home and car. If you are shopping around, ask for Angela!

We received a quote from Angela Rodriguez for home insurance and appreciate the patience she had to…read moreanswer all our questions. She was knowledgeable when comparing current to new coverage. There were coverages our household was paying and didn't know until we spoke to her. Thank you for saving us money.

This agent is NOT nice and very rude. He kicked me out of his office this morning because I…read moretalked/yelled too loud. I am DEAF and could control the volume in my throat!!. He must be very audism and has never met any Hearing Loss People. That is unbelievable when I was out of his building. That is okay. I am glad he is NOT my agent. I just want to forewarn you, pay attention to his attitude. Thanks for listening.

I searched pretty extensively for my own auto and homeowners insurance. Once my current company had…read morea couple of clerical errors, misplaced my check, etc I knew it was time to change. I'm so glad I did. Not only did Abbie Anderson show the gaps in my coverage, she was able to save me $574 a year while maintaining my exact same coverage. I feel like I have the same product, at a much better price, with better customer service. You can't ask for more than that!!

I have maintained insurance with State Farm for many years, and I appreciate the incredible…read morecustomer service provided by Corrine Howard and Bob Jennings. They are helpful, attentive, and responsive, and they make me feel like part of the family! I recently had to file a claim, and I am thankful for having such a helpful and efficient team to work with!

I was very impressed and pleased with this company. I sent out a Yelp request for renter insurance…read morequotes and was contacted almost immediately. Sylvia called me and, a few questions later I had a quote I was very happy with. The paperwork was completed and emailed to me within 20-30 minutes. One of the best customer service experiences I have had in a long time. 5 stars!

How many times does your insurance agent call and say he has a better price on your auto coverage?…read moreYes not often. My car insurance (two cars, son 18 years old) was at $1,400.00 for six months. New policy, same coverage, well know company, reduced cost to me by $400.00. In the past I always shopped around for the best deal. With Lott I don't worry about it. The owner is a great guy and fully explains all the small print of the coverage.

I got a quote for several of my vehicles and referred some of my family members over too. I was…read moresuper shocked how quick we got the quote how attentive the office staff was. My friends and family that we referred was really impressed about how prices were a lot lower than their old carrier and switched. If the company didn't have an answer to my question they were for sure able to get back to me when they had the answer. Top notch customer service too!

I've been with the Haywood Insurance group for years now. Whenever I have any issues or possibly…read moredon't understand something in the policy, the agents are always willing to explain and assist me. They are the best! Highly recommend.

Will Eckert and his company cost me north of $3000.00 for no actual reason. They quoted an…read moreEncompass auto policy at 250 per car on October of 2024. I accepted. Unbeknownst to me that policy was up for overall renewal just one month later. Encompass then doubled the premium and began ACH on that payment for months before I noticed, Will and his team made no effort to reach out and let me know the premiums had doubled. When I demanded from Mr. Eckert what had gone wrong I was hung up on! Brokers like Eckert insurance do not WORK FOR YOU. They work for they're masters: the insurance companies. They do not provide customer service any longer. I would recommend staying away from Eckert Insurance as they simply will not look after your interests. They don't have the time or the employees to do that.

Do you tell your friends, neighbors and coworkers about your insurance agent? I do…read more I heard about Eckert Insurance on KUT 90.5 during an NPR broadcast. I liked them immediately, just for that. Then my auto and homeowner's insurance were both coming up for renewal and my premium for Geico jumped drastically. Admittedly, I was in a teensy weenie scraping incident a few month prior. I emailed Will giving him a little info about what I was looking for. He came back with an auto policy that was a bit more than the inflated Geico policy I had. I was a bit disappointed though not surprised. However, Will told me that was the total amount per YEAR, the Geico policy was for just 6 months! Of course I jumped on it. Will took care of everything with the new carrier including setting up my auto draft. He even changed the payment date for me. I didn't have to do a thing but e-sign the docs. I recommend him to anyone who will listen. Hear me now and believe me later :) (Sorry, I couldn't resist) Did I mention he sent me a $25 Visa gift card as a token of his appreciation?