Working with Kevin Ward was a great experience. Very professional, detailed, answered all of our…read morequestions quickly and accurately as we moved three policies to this firm. Highly recommend this firm and working with Kevin.

Excellent Service and Trustworthy Care!…read more I've been working with Edin at Benjamin Fry Insurance for over a year now, handling 6-month renewals, and he has been absolutely fantastic. He always secures the best possible price for me--in fact, my most recent renewal just dropped by about $300! In this current economy, that kind of savings and dedicated customer service is hard to find. Benjamin Fry is a smaller business, but that's exactly what makes them the best. They genuinely care, always remembering names and proactively addressing any issues that might come up. In today's world, having an insurance team you can truly trust means everything. They simply don't make businesses like Benjamin Fry Insurance anymore. I'm incredibly happy with their service and will definitely be sticking with them for the long run!

Progressive loves to market its Snapshot program as a way to "reward good driving," but don't be…read morefooled--it's more of a trap than a benefit. In reality, they use it to surcharge you into unaffordable monthly premiums. I clearly did not read the fine print carefully enough when I signed up, but now I'm stuck with a $325 surcharge on top of a $190+ monthly premium--all because of hard braking in Austin traffic. Seriously?! If you've ever driven here, you know slamming on the brakes is practically a survival skill. The nerve of them to penalize me for avoiding accidents! Lesson learned: be very cautious with insurance companies and their so-called "savings programs." Progressive turned out to be just like the rest--quick to take your money and slow to offer real solutions. I'm officially over it. Now, I'm looking for better auto insurance options and ideally a bundle with home insurance. If anyone has recommendations for a company that actually values its customers (and doesn't sneak in ridiculous fees), I'm all ears!

I had been with Progressive for years. Recently, I had an issue and I found them both bureaucratic…read moreand incompetent. I finally cancelled. Interactions in getting them to actually provide a refund on the policy reflected the true image of the company. They are friendly as long as they are only receiving. At the point of payment they are the opposite. Avoid. I found insurance elsewhere for less very quickly.

I just switched to San Marcos Insurance Agency for all my car and business insurance. I had…read moreProgressive and could never get hold of my agent or get simple questions answered for commercial insurance on my truck... Finally I called Michael and got all my questions answered and quoted in one day! It feels great having a local representative and knowing that they have my back! I highly recommend this company. Make one call to get a quote and you will see what I mean.

From the owner: Discover San Marcos Insurance Agency, Inc., the premier insurance agency in San Marcos, TX. We…read morepride ourselves on delivering personalized service tailored to your unique needs. Our expert team understands the local market and offers a comprehensive range of coverage options to protect what matters most to you. From home and auto insurance to business and life policies, we've got you covered. Trust us to be your partner in navigating the complexities of insurance. Contact us today to find the perfect policy for your peace of mind!

My husband was in an accident on Friday, April 25. We submitted the claim by 8am. Monday, April 28,…read morewe have called, left voicemails, tried on line.. you name it, we tried.. to find SOMETHING out. Monday, @ 5:02pm I received a text from Elizabeth Peahl, she would be calling Tuesday at 9 am. At 10am, I left her voicemail. At 10:42 am I left voicemail for her supervisor, Nicole. It is now, 10:51 am .. still NOTHING! My husband came home from work to be ready for this call. To say I am upset, disappointed and frustrated is not even close! So Maybe just MAYBE.. THIS WILL GET SOMEONE ATTENTION TO HELP US -Amanda Delgado

Went to your service center in Austin on Lamar. Very nice person helped me…read more We confirmed my claim #22-4700866, but progressive/claims doesn't won't accept this. Some lady with a progressive policy drove into me Dec. 19 2022. My insurance wouldn't help me since they said I had no liability inssurance. Since she was at fault I went to progressive. I now get the run around. They have given numerous phone numbers. The lady in charge give me my that claim#. I call her every day. They promise to call back by the end of the day but so far nothing. I am 81 years old and am not very computer savvy. I haven't had a car since Dec 19. Any suggestions how to get this resolved? Thanks, Maria Corbett.

Progressive loves to market its Snapshot program as a way to "reward good driving," but don't be…read morefooled--it's more of a trap than a benefit. In reality, they use it to surcharge you into unaffordable monthly premiums. I clearly did not read the fine print carefully enough when I signed up, but now I'm stuck with a $325 surcharge on top of a $190+ monthly premium--all because of hard braking in Austin traffic. Seriously?! If you've ever driven here, you know slamming on the brakes is practically a survival skill. The nerve of them to penalize me for avoiding accidents! Lesson learned: be very cautious with insurance companies and their so-called "savings programs." Progressive turned out to be just like the rest--quick to take your money and slow to offer real solutions. I'm officially over it. Now, I'm looking for better auto insurance options and ideally a bundle with home insurance. If anyone has recommendations for a company that actually values its customers (and doesn't sneak in ridiculous fees), I'm all ears!

It is not so much Progressive themselves as it is one of their Agents. Liz Spurell was assigned…read morethe claim when one of their insurees hit me on 11/14/25. The police crash report clearly states their insuree was at fault and ticketed, yet she has decided it was my fault. She spoke to me the day of the incident like I was trash and unworthy. She did not keep any contact with me and then when she said I was liable for 60% and I called her, she treated me worse. I do have both convos recorded. I have tried to speak to her supervisor numerous times and he won't return my call. Avoid Progressive if you have to deal with this woman!

Progressive loves to market its Snapshot program as a way to "reward good driving," but don't be…read morefooled--it's more of a trap than a benefit. In reality, they use it to surcharge you into unaffordable monthly premiums. I clearly did not read the fine print carefully enough when I signed up, but now I'm stuck with a $325 surcharge on top of a $190+ monthly premium--all because of hard braking in Austin traffic. Seriously?! If you've ever driven here, you know slamming on the brakes is practically a survival skill. The nerve of them to penalize me for avoiding accidents! Lesson learned: be very cautious with insurance companies and their so-called "savings programs." Progressive turned out to be just like the rest--quick to take your money and slow to offer real solutions. I'm officially over it. Now, I'm looking for better auto insurance options and ideally a bundle with home insurance. If anyone has recommendations for a company that actually values its customers (and doesn't sneak in ridiculous fees), I'm all ears!

They should be ashamed of themselves. Their driver was at fault in my accident and they ignored and…read morepushed me to the side for more than a year. They always have an excuse for why they're taking so long or why they're not giving people what they deserve. In the end, they left the car at the mechanics shop for more than two months accruing storage fees and wouldn't take possession on the vehicle, leaving me liable for what is owed to the mechanic. So

Best insurance agency ever! I always recommend everyone to them. They truly are so competitive and…read morethe service is always so pleasant. If you need a quote on Saturday they are there to be of service. Love them.

We have usually done everything online in the past but am so HAPPY to have called and worked with…read moreLorena. She worked really hard to get us all the discounts available and ended up saving us thousands of dollars a year over what we were paying to the P company . She was super helpful and professional. Glad to be back with GEICO thanks to Lorena.

Apparently my previous review was confusing…read more Let me say this, Progressive gave great service over the six years I was a customer, if by "great service" you mean that they took my money faithfully for six years (always on time). I never had to make a claim in that entire six years. What made me angry was the way I was treated when I went to purchase a new vehicle. I was a loyal customer who gave plenty of money and asked for nothing in return.

this company has nothing to do with progressive, and is a scam watch what you do when allowing them…read moreto have your information, they literally stole over $1000 from my father, who thought he was covered.

I have to give one start just based on Cheri interrupting a lunch I was having the other day…read more A college aged girl came up to us and nervously asked if we'd let her film/interview us after our lunch for a documentary about insurance. We said yes since she seemed to be having trouble getting volunteers. As soon as we said yes, a cameraman and Cheri came from around the corner and immediately jammed the camera in our faces. She didn't wait until we were done eating and it was really obvious we had been duped. My friend answered her questions and it became really obvious it was just going to be a commercial for her to put on her blog. One of the questions was, "Who would you rather spend time with, an insurance agent, an artist, or a singer/songwriter?" When he answered, she said, "Well, I'm all of the above." Ugh. I declined to be interviewed after that. Do you really want insurance from someone as deceitful and self-serving as that?

I have worked with Cheri for years and have recommended her to several of my clients who have…read morealways told me she goes above and beyond for them. She is one of the most genuine people I have ever met. She truly cares about everyone she works with and she makes sure to get them the best rate. Cheri's AWESOME!

Recently moved from Chicago. Was already with State Farm. Here are some thoughts about CPSF:…read more -Jackie made our transition with State Farm from Chicago to Austin area seamless. -She helped me get new estimates for auto and homeowners insurance. -Jackie answered all my questions, was proactive, and responsive. -Even followed up with me after I called over the weekend, and spoke with someone from the SF call center! Highly recommended!

Kyle Harrison was such a pleasure to work with. He explained to me in detail the coverages for my…read moreauto and homeowners insurance policies. I really appreciated that he offered more coverage but was not pushy about me purchasing them. I highly recommend this agency for your insurance needs!